Specifications

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PA-T3+ Serial Port Adapter Installation and Configuration

OL-3505-03

Preface

Obtaining Technical Assistance

• Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects

of your business operations are negatively impacted by inadequate performance of Cisco products.

You and Cisco will commit full-time resources during normal business hours to resolve the situation.

• Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business

operations. You and Cisco will commit all necessary resources around the clock to resolve the

situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical

issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to

the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website

require a Cisco.com login ID and password. If you have a valid service contract but do not have a login

ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco

TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully

describe the situation and attach any necessary files.

Cisco TAC Escalation Center