Phone Guide Cisco IP Phone 7902G for Cisco CallManager License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Getting Started 1 How to Use this Guide 1 Where to Find Additional Information 2 Safety and Performance Information 2 Connecting Your Phone 4 An Overview of Your Phone 6 Buttons and Hardware 6 Understanding Feature Availability 8 Going On-Hook and Off-Hook 8 Basic Call Handling 9 Placing a Call 9 Answering a Call 9 Ending a Call 9 Using Hold and Resume 10 Transferring a Connected Call 10 Making Conference Calls 11 Forwarding Your Calls to Another Number 12 Using Voice Messaging 13 Prioritizing Crit
Accessing Your User Options Web Pages 17 Logging In to the User Options Web Pages 17 Troubleshooting Your Phone 18 Cisco One-Year Limited Hardware Warranty Terms 19 iv 78-16335-01
Getting Started These sections give you the basic information you need to start using your new Cisco IP Phone. How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Then... Review important safety information See the “Safety and Performance Information” section on page 2.
Where to Find Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.
Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 3 2 4 79976 5 1 1 Network (Ethernet) port (10 BASE T) 2 Handset port 3 DC adaptor port (DC48V) Power supply with DC output connector (Optional. Required only if power is not supplied through an Ethernet connection.) 5 Power cable with wall AC plug.
Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
An Overview of Your Phone The Cisco IP Phone model 7902G is a basic telephone that provides the following features: • Voice communication over a data network • One phone line that can support up to two calls • Familiar telephony features to handle calls easily • Online control from your User Options web pages Buttons and Hardware 1 Cisco IP Phone series type Indicates the Cisco IP Phone model number 2 Label and plastic cover Use the paper label, protected by a plastic cover, to indicate your phone nu
An Overview of Your Phone 3 Feature buttons Redial Dials the most recently dialed number. Transfer Transfers a call to another party. Conference Sets up a single call for 3 to 16 participants. Messages Accesses voice messages left by callers. 4 Volume button Increases or decreases volume for the handset. Also controls the ring volume (if on-hook).
Understanding Feature Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about feature operation or availability.
Basic Call Handling Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems. Placing a Call If you want to... Then... Place a call Lift the handset and dial the number. Redial the most recently dialed number Lift the handset and press Speed dial a number (Redial).
Using Hold and Resume Only one call can be active at any given time; all other calls must be placed on hold. If you want to... Then... Put a call on hold Press (Hold). The Hold button lights red. A call on hold remains active even though you and the other party cannot hear each other. You can answer or place another call while a call is on hold. Return to the held call Press Tip (lit Hold). Engaging the Hold feature typically generates music or a beeping tone.
Basic Call Handling Making Conference Calls Use the Conference button to set up a standard conference. A standard conference allows from 3 to 16 people to participate in a single call. See the table below for details. Note Your phone line must be configured for two calls for you to use Hold with Conference as described here. Your system administrator can confirm whether your phone is configured to support one or two calls. If you want to... Then...
Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Note Enter the Call Forward All target number exactly as you would need to dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary. If you want to... Then... Set up call forwarding from your phone Lift the handset and press **1. You will hear a short confirmation tone.
Basic Call Handling Using Voice Messaging Use the Messages button Note to access your voice messages as outlined in the table below. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about using the voice message service, see the documentation that came with it. If you want to... Then... Set up your voice message service Press See if you have a new voice message Look at your phone for a steady red light on the handset.
Prioritizing Critical Calls Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You typically will not have access to these features by default. In some specialized environments, such as military or government offices, you might need to receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls.
Customizing Phone Settings Customizing Phone Settings You can personalize your Cisco IP Phone 7902G by adjusting the settings, as described in the tables below. Adjusting the Volume The table below describes how to adjust and save volume levels on your phone. If you want to... Then... Adjust the volume level for a call Press Volume when the handset is in use. The volume is saved automatically when you release the Volume button.
Setting Up Speed Dial Buttons Speed dial numbers allow you to quickly dial phone numbers without requiring you to enter the phone number each time. You can create up to four speed dial numbers on your phone using the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 17 for more information about your User Options pages.
Accessing Your User Options Web Pages Accessing Your User Options Web Pages Because your Cisco IP Phone 7902G is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. Using the Cisco CallManager User Options web pages, you can control settings and features (such as call forward and speed dials) from your computer.
Troubleshooting Your Phone Refer to the following table for some general troubleshooting information for your phone. Problem Explanation The phone Hold and Menu Your phone did not initialize correctly. Contact your system buttons are lit or flashing after administrator who will help you troubleshoot the problem. the phone is connected to power No dial tone Check that all the cable connections are secure and that the phone is properly connected to power. See the “Connecting Your Phone” section on page 4.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the CD that accompanies your Cisco product. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or from Cisco.com.
Duration of Hardware Warranty One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7902G for Cisco CallManager 21
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