Phone Guide Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions Place a call Go off-hook before or after dialing a number. AbbrDial Dial using a speed dial index number Redial a number Press Redial. Answer Answer a call CallBack Place a call on hold Highlight a call and press . Receive notification when a busy extension becomes available Cancel Cancel an action or exit a screen without applying changes Resume a held call Highlight a held call and press .
Phone Screen Icons Monitor Listen to a call on the speaker MonOff Disable the Monitor function more Display additional softkeys Message Access voice mail system NewCall Make a new call Call on hold OPickUp Answer a call ringing in an associated group Connected call Park Store a call using Call Park Off-hook PickUp Answer a call in your group Private Prevent others from viewing or barging calls on a shared line QRT Redial Submit call problems to the system administrator Redial the most
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Accessibility Features 12 Connecting Your Phone 13 An Overview of Your Phone 16 Understanding Buttons and Hardware 16 Understanding Feature Operation and Availability 17 Call-Handling and Navigation Tips 18 Understanding Lines vs.
Starting or Joining a Standard Conference Call 27 Starting or Joining a Meet-Me Conference Call 28 Forwarding Your Calls to Another Number 28 Advanced Call Handling 30 Speed Dialing 30 Storing and Retrieving Parked Calls 31 Picking Up a Redirected Call on Your Phone 32 Understanding Shared Lines 33 Remote-In-Use 33 Maximum Supported Calls on a Shared Line 33 Adding Yourself to a Shared-Line Call 34 Preventing Others from Viewing or Joining a Shared-Line Call 34 Tracing Suspicious Calls 35 Prioritizing Criti
Using the Address Book Synchronization Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Using Cisco WebDialer 51 Understanding Additional Configuration Options 53 Troubleshooting Your Phone 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Then Review important safety information See the “Safety and Performance Information” section on page 2.
Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Getting Started Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
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Getting Started Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
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Getting Started Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.
Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
Getting Started Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Accessibility Features A list of accessibility features is available upon request.
Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to Figure 1 (Cisco Unified IP Phone 7905G) and Figure 2 (Cisco Unified IP Phone 7912G) and the tables that follow to connect your phone.
Figure 2 Cisco Unified IP Phone 7912G Cable Connections 4 1 6 2 5 91638 3 1 Network port (10/100 SW) 4 DC Adaptor port (DC48V) 2 Access port (10/100 PC) 5 Cisco-supplied power supply (optional) 3 Handset port 6 Power cable 14 OL-8166-01
Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
An Overview of Your Phone The Cisco Unified IP Phones 7905G and 7912G support: • Voice communication over a data network • Familiar telephony features to handle calls easily • Special features to extend and customize your call-handling capabilities • Online control from your User Options web pages • Access to network data and services Understanding Buttons and Hardware 1 2 9 8 3 4 5 6 7 91031 10 1 Phone screen Displays features such as the time, date, your phone number, caller ID, call status, and
An Overview of Your Phone 3 Softkeys 4 Navigation button Enables you to scroll through text, highlight menu items, and select calls displayed on the phone screen. Also provides access to speed dial numbers. 5 Menu button Displays a menu that provides access to a voice messaging system, phone logs and directories, settings, and services.
Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco Unified IP Phone. Understanding Lines vs. Calls It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines The Cisco Unified IP Phone 7905G and 7912G are single-line phones, which means they support one line per phone extension. Your phone support team can configure your line to support from one to six calls.
An Overview of Your Phone Choosing and Selecting Calls Many phone features require that you select the calls you want to use with a particular feature. For example, you might have four held calls, but you only want to join two of them to a conference call. You can select just the calls you want to add to the conference call before activating the feature. If you want to... Then...
Using Feature Menus The following can help you use feature menus. If you want to... Then... Access the feature menus Press the Menu button to display Messages, Directories, Settings, and Services feature menus. Scroll through a list or menu Press the Navigation button. Select a menu item Use the Navigation button to scroll to a menu item, then press Select. Or press the number key on your phone’s keypad that corresponds to the number displayed next to the menu item.
Basic Call Handling Basic Call Handling This section covers basic call-handling tasks such as placing, answering, and transferring calls. Placing a Call To place a call, use one of several options to go off-hook before or after dialing a number. If you want to... Then... Dial off-hook Lift the handset and dial the number. Dial on-hook (without dial tone) Enter or choose a phone number by: • Entering a phone number on the keypad.
If you want to... Then... Dial from a corporate directory Press the Menu button and select Directories > Directory Services > Corporate Directory. Search for a listing by using your keypad to enter letters. (You can search using a partial name.) Press Submit. To dial from a listing, scroll to it and go off-hook. Dial from a corporate directory web page Use the Cisco Webdialer feature. Open a web browser and go to your company directory. Click on a phone number in the directory.
Basic Call Handling Tips • If you make a mistake while entering a phone number, press << to erase one or more digits. Press Cancel to exit the dialing attempt, or hang up. • If you are dialing with the phone on-hook, you cannot use * or # as the leading digit. If you need to use these keys, dial with the phone off-hook. • You cannot activate call back notification if the called party has forwarded all calls to another extension.
If you want to... Then... Use your phone to answer a call Use Call Pickup. See the “Understanding Shared Lines” section on that is ringing on another phone page 33. Send an incoming call directly to Press iDivert. The incoming call automatically transfers to your the voice messaging system. voice message greeting. Ending a Call To end a call, hang up the handset or press EndCall. Note If you press End Call, you do not have to put the handset back in the cradle to end the call.
Basic Call Handling Using the Hold Button Only one call can be active at any given time; all other connected calls must be placed on hold. If you want to... Then... Put a call on hold Select the call you want to put on hold and press the Hold button. The button turns red and the caller ID information flashes on the phone screen. Remove a call from hold Select the call you want to remove from hold and press the Hold button. The button light turns off.
If you want to... Then... Talk to the transfer Press Trnsfer and enter the target number. Wait for the transfer recipient before transferring recipient to answer. If the recipient accepts the transferred call, press a call (consult transfer) Trnsfer again. If the recipient refuses the call, press EndCall and then the Hold button to return to the original call. If your system administrator did not enable on-hook transfer, you must press Trnsfer again to complete the transfer.
Basic Call Handling Starting or Joining a Standard Conference Call Some of the conference features in the table below might not be available to you depending on how your system administrator configured your phone. If you want to... Then... Invite current callers to join a conference Choose any call on the line and press Select. Repeat this process for each call you want to add to the conference. From one of the selected calls, press more > Join.
Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them. To start a Meet-Me conference, use the MeetMe softkey on your phone, then dial the Meet-Me phone number provided to you by your system administrator. To participate in a Meet-Me conference, dial the Meet-Me phone number at a specified time.
Basic Call Handling If you want to... Then... Set up or cancel call forwarding using your computer Log in to your User Options web page, select your device, then choose Forward all calls to a different number from the main menu. You can set up or cancel call forwarding from the Call Forwarding web page. (See the “Accessing Your User Options Web Pages” section on page 45 for login instructions.) Verify that call forwarding is enabled Look at the call state icon for the line.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Advanced Call Handling If you want to... Then... Use Abbreviated Dialing 1. Set up Abbreviated Dialing codes. See the “Setting Up Speed Dials on the Web” section on page 48. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dial code. See the “Using Personal Directory on the Web” section on page 46. 2. To place a call, access the Fast Dial service on your phone.
Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).
Advanced Call Handling Understanding Shared Lines Your system administrator might give you a “shared” line. Shared line features do not apply to standard, unshared lines. Typically, a shared line has two main uses: • One person applies a shared line to multiple phones—For example, your shared line, extension 23456, applies to your desk phone and your lab phone. An incoming call to extension 23456 rings on your desk and lab phone, and you can use either of the phones to answer the call.
Adding Yourself to a Shared-Line Call If you use a shared line, you can use cBarge to join an in-progress call and convert it to a standard conference. This gives you and all call participants the same features available in standard conferences (see the “Making Conference Calls” section on page 26 for details), and you can add additional participants to the call. When you use cBarge, other parties on the call hear a tone and brief interruption in the call, and call information changes on the screen.
Advanced Call Handling • If all other phones that share the same line have Privacy enabled, you can still make new calls using the shared line. However, you cannot join any in-progress calls using the shared line. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone.
If you want to... Then... View the priority level of a call Higher priority calls display at the top of your call list. The following icons indicate the assigned priority: (no icon) Normal (routine) call Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) call Accept a higher-priority call When you hear the special call waiting tone, end the active call and answer the higher-priority call.
Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose Menu > Services > EM Service (name can vary). 2.
Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting settings, as described in the tables below. Note • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Customizing Your Phone on the Web” section on page 45 for more information. • If you want to restore your previously saved settings on the phone, choose Settings > more > Restore.
Using Phone Settings Customizing Rings You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone. If you want to... Then... Change the ring sound Press the Menu button and select Settings > Ring Type. Use the Navigation button to scroll through the ring types and press Play to hear the selected ring type. When you find the ring you want, press Select and OK.
Using Voice Messaging, Call Logs, and Directories This section describes how you can access voice messages, call logs, and directories. Accessing Voice Messages Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about using the voice message service, see the documentation that came with it. If you want to... Then... Set up and personalize your voice message service Press Message and follow the voice instructions.
Using Voice Messaging, Call Logs, and Directories Using Call Logs This section describes how you can use call logs. To access this feature, Press the Menu button and select Directory. If you want to... Then... View your call logs Press the Menu button and select Directory > Missed Calls, Placed Calls, or Received Calls. A maximum of 100 records are stored in each of these logs. Dial from a call log (while not on another call) 1.
Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Press the Menu button and select Directory > Directory Services > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, press the listing, or scroll to the listing and go off-hook. Dial from a corporate directory (while on another call) 1.
Using Voice Messaging, Call Logs, and Directories If you want to... Then... Dial from PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participant’s phone number. 5. Highlight the number that you want to dial (Home, Work, or Mobile) and press OK. 6. Press OK again to dial the number. Delete a PAB entry 1. Search for a listing. 2. Highlight the listing and press Delete. 3.
If you want to... Then... Add a new Fast Dial code (not using a PAB entry) 1. Press the Menu button and select Directory > Directory Services > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update. Search for Fast Dial codes 1. Press the Menu button and select Directory > Directory Services > Personal Directory > Personal Fast Dials. 2.
Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the “Accessing Your User Options Web Pages” section on page 45. Using Personal Directory on the Web The Personal Directory feature set consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified CallManager Address Book Synchronizer Note You can also access PAB and Fast Dials from your phone.
Customizing Your Phone on the Web Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See the “Using Your Personal Address Book on the Web” section on page 46. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6.
Using the Address Book Synchronization Tool You can use Cisco Unified CallManager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator must make Cisco Unified CallManager Address Book Synchronizer available to you.
Customizing Your Phone on the Web Setting Up Phone Services on the Web Before you can access phone services on your phone, you must subscribe to them using your User Options web pages. Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Your system administrator makes phone services available to you; you must then subscribe to an available service before using the service. If you want to...
Controlling User Settings on the Web User settings include your password, PIN, and locale (language) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Change the locale (language) for your User Options web pages 1.
Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you. If you want to... Use WebDialer with your User Options directory Then... 1. Log into your User Options web pages. See the “Accessing Your User Options Web Pages” section on page 45. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Log out of WebDialer Then... Click the logout icon in the Make Call or Hang Up page. Set up, view, or change Access the Preferences page. WebDialer preferences The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. If you... Then... For more information...
Troubleshooting Your Phone This section tells you how to access information about your Cisco Unified IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. The information in this section is only necessary if your administrator asks you to perform one of the procedures. If you are asked to... Then... Access network configuration data Press the Menu button and select Settings > Network Configuration. Select the network configuration item to view.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
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