Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0709R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc. All rights reserved.
CONTENTS Preface xiii Overview xiii Audience xiii Organization xiv Related Documentation xv Obtaining Documentation, Obtaining Support, and Security Guidelines xvi Cisco Product Security Overview xvi Document Conventions xvi CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7931G 1-2 Accessing Phone Menus and Local Features 1-5 What Networking Protocols Are Used? 1-6 What Features are Supported on the Cisco Unified IP Phone 7931G? 1-11 Feature Overview 1-11
Contents Identifying Encrypted and Authenticated Phone Calls 1-20 Establishing and Identifying Secure Conference Calls 1-21 Call Security Interactions and Restrictions 1-22 Supporting 802.
Contents Adding Phones to the Cisco Unified Communications Manager Database 2-11 Adding Phones with Auto-Registration 2-12 Adding Phones with Auto-Registration and TAPS 2-13 Adding Phones with Cisco Unified Communications Manager Administration 2-14 Adding Phones with BAT 2-14 Determining the MAC Address of a Cisco Unified IP Phone 2-15 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-2 Network Requirements 3-2 Cisco Unified Communications Manager Configuration 3-2 Understanding th
Contents CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu 4-3 Unlocking and Locking Options 4-4 Editing Values 4-5 Overview of Options Configurable from a Phone 4-6 Network Configuration Menu 4-7 Device Configuration Menu 4-17 CallManager Configuration Menu 4-17 HTTP Configuration Menu 4-19 Locale Configuration Menu 4-20 UI Configuration Menu 4-21 Media Configuration Menu 4-24 Power Save Configurat
Contents Modifying Phone Button Templates 5-20 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Giving Users Access to the Cisco Unified CM User Options Web Pages 5-24 Specifying Options that Appear on the Cisco Unified CM User Options Web Pages 5-24 Configuring Model-Specific Features 5-25 Setting Up a Typical Phone 5-26 Assigning the Same Directory Number to Multiple Lines 5-27 S
Contents CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-4 Device Information 8-4 Network Configuration 8-6 Network Statistics 8-12 Device Logs 8-16 Streaming
Contents Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-9 Verifying Physical Connection 9-9 Identifying Intermittent Network Outages 9-9 Verifying DHCP Settings 9-10 Checking Static IP Address Settings 9-10 V
Contents APPENDIX A Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 APPENDIX B Supp
Preface Overview Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone 7931G on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.
Preface Organization This manual is organized as follows: Chapter 1, “An Overview of the Cisco Unified IP Phone” Provides a conceptual overview and description of the Cisco Unified IP Phone and introduces various features and procedures Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network” Describes how the Cisco Unified IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required before installation Chapter 3, “Setting Up the Cisco Un
Preface Appendix A, “Providing Information to Users Via Provides suggestions for setting up a website for providing users with important information about a Website” their Cisco Unified IP Phones Appendix B, “Supporting International Users” Provides information about setting up phones in non-English environments Appendix C, “Technical Specifications” Provides technical specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified
Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.
Preface Convention Description [x|y|z] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. screen font Terminal sessions and information the system displays are in screen font. boldface screen font Information you must enter is in boldface screen font.
Preface Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7931G is a full-featured telephone that provides voice communication over an Internet Protocol (IP) network. Designed for users who are familiar with traditional key sets, they function much like digital business phones, allowing users to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Caution • What Networking Protocols Are Used?, page 1-6 • What Features are Supported on the Cisco Unified IP Phone 7931G?, page 1-11 • Understanding Security Features for Cisco Unified IP Phones, page 1-14 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-27 Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interf
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Figure 1-1 Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G 1 Programmable Depending on configuration, programmable buttons provide access to phone lines buttons (line buttons) and intercom lines, speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature), web-based services (for example, a Personal Address Book button), call features (for example, Privacy, Conference), and local features (for example, Application menu, Headset, Settings).
Chapter 1 An Overview of the Cisco Unified IP Phone Accessing Phone Menus and Local Features 2 Paper label Allows you to identify each button with line or feature information. 3 Soft keys Engage the functions displayed on the corresponding tabs. 4 Hold button Places calls on hold. Press the line button, flashing green or red, to retrieve a call on hold. 5 Transfer button Connects a call to another number. 6 Redial button Dials the last dialed number.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? By default, line button 21 accesses a voice messaging system, line button 22 displays the Directories menu, line button 23 activates a headset, and line button 24 displays the Application menu. To change these programmable button assignments, use Cisco Communications Manager Administration. For additional information, see the “Modifying Phone Button Templates” section on page 5-20.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Bootstrap Protocol (BootP) BootP enables a network device such as the Cisco Unified IP Phone to discover certain startup information, such as its IP address.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Hypertext Transfer Protocol (HTTP) HTTP is the standard way of Cisco Unified IP Phones use HTTP transferring information and moving for the XML services and for documents across the Internet and the troubleshooting purposes. web. IEEE 802.1X The IEEE 802.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) LLDP-MED is an extension of the LLDP standard developed for voice products.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Transmission Control Protocol (TCP) TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7931G? What Features are Supported on the Cisco Unified IP Phone 7931G? The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7931G? other web-based information. For information about configuring such services, see the “Configuring Corporate Directories” section on page 5-19 and the “Setting Up Services” section on page 5-22. Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7931G? Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents call signaling and media stream tampering.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Reference TLS connection See the “What Networking Protocols Are Used?” section on page 1-6 See the “Understanding Phone Configuration Files” section on page 2-6 Security and the phone startup process See the “Understanding the Phone Startup Process” section on page 2-8 Security and
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Resetting or restoring the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-19 802.1X Authentication for Cisco Unified IP Phones See these sections: • “Supporting 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features Feature Description Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Description Phone hardening Additional security options, which you control from Cisco Unified Communications Manager Administration: • Disabling PC port • Disabling Gratuitous ARP (GARP) • Disabling PC Voice VLAN access • Disabling access to the Setting menus, or providing restricted access that allows access to the User Pre
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.1 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Note If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Call Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and also security in the system. Table 1-4 provides information about changes to call security levels when using Barge.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Security Restrictions with Conference Calls (continued) Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action Secure (authenticated) Conference All participants are Secure conference bridge encrypted or Secure authenticated level conference authenticated Non-secure Conference Encrypted or authenticated Only secure conference bridge i
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Required Network Components Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including: • Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to access the network.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones on page 4-30 for more information. If you do not disable this port and subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC. • Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should configure this setting based on the switch support.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones For general information about configuring phones in Cisco Unified Communications Manager, refer to the “Cisco Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide and the “Cisco Unified IP Phone Configuration” chapter in Cisco Unified Communications Manager Administration Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager Installation Step and Purpose For More Information Step 1 Refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager (continued) Installation Step and Purpose Step 3 For More Information Add and configure the phone by completing these Refer to Cisco Unified Communications required fields in the Phone Configuration window: Manager Administration Guide, “Cisco Unified IP Phone Configuration” • Pho
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager (continued) Installation Step and Purpose For More Information Step 6 Configure speed-dial buttons and assign speed-dial Refer to Cisco Unified Communications numbers (optional).
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager (continued) Installation Step and Purpose For More Information Step 10 Add a user to a user group. Refer to the Cisco Unified Communications Manager Assigns users a common list of roles and permissions Administration Guide, “User Group that apply to all users in a user group.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. Checklist for Installing the Cisco Unified IP Phone 7931G Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7931G.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phones 7931G (continued) Installation Step and Purpose For More Information Step 4 Configure the following network settings on the phone. See the “Configuring Startup Network Settings” section on page 3-14. To enable DHCP: See the “Network Configuration Menu” section on page 4-7.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phones 7931G (continued) Installation Step and Purpose For More Information Step 6 Refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Verifies that the phone and features work correctly. Manager 6.1. Step 7 Provide information to end users about how to use their phones and how to configure their phone options.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the phones depend upon and interact with several other key Cisco IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products For information about configuring Cisco Unified Communications Manager to work with the IP devices that described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide, and to Cisco Unified Communications Manager Security Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone You can resolve these issues by isolating the voice traffic onto a separate VLAN.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Obtaining Additional Information about Power For related information about power, refer to the documents shown in Table 2-2.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently that is loaded on a phone currently, the phone contacts the TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the file source.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process For more information about how the phone interacts with the TFTP server, refer to the Cisco Unified Communications Manager System Guide, “Cisco TFTP” chapter. Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-3.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-3 Cisco Unified IP Phone Startup Process (continued) Process Step and Purpose Related Topics Step 4 Obtaining an IP Address See the “Network Configuration Menu” section on page 4-7. If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP See the “Resolving Startup Problems” server to obtain one.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-3 Cisco Unified IP Phone Startup Process (continued) Process Step and Purpose Related Topics Step 7 Requesting the Configuration File See the “Understanding Phone Configuration Files” section on page 2-6. The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration By enabling auto-registration before you begin installing phones, you can: Note • Add phones without first gathering MAC addresses from the phones. • Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database • Adding Phones with Cisco Unified Communications Manager Administration, page 2-14 • Adding Phones with BAT, page 2-14 Adding Phones with Auto-Registration and TAPS You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Related Topics • Adding Phones with Auto-Registration, page 2-12 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-14 • Adding Phones with BAT, page 2-14 Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database using Cisco Unified Com
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone” section on page 2-15. For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk Administration Guide.
Chapter 2 Determining the MAC Address of a Cisco Unified IP Phone Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7931G on an IP telephony network: Note • Before You Begin, page 3-2 • Understanding the Cisco Unified IP Phone 7931G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-7 • Securing the Phone with a Cable Lock, page 3-10 • Mounting the Phone to the Wall, page 3-12 • Verifying the Phone Startup Process, page 3-13 • Configuring Sta
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco Unified Communications Manager Configuration, page 3-2 Network Requirements For the Cisco Unified IP Phone 7931G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working Voice over IP (VoIP) network: – VoIP configured
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the “Providing Power to the Phone” section on page 2-4 for details. Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone. Disabling a Headset You can disable the headset by using the Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Table 3-1 Installing the Cisco Unified IP Phone (continued) Installation Step Notes Reference Step 4 Connect a Category 3 Each Cisco Unified IP Phone ships or 5 straight-through with one Ethernet cable in the box. Ethernet cable from the switch to the 10/100 SW port. See the “Network and Access Ports” section on page 3-3 for guidelines.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 7931G Cable Connections 10/100 SW 10/100 PC DC48V 1 5 4 3 170686 2 1 DC adaptor (dc48v) (Optional) 2 10/100 SW connection 3 10/100 PC port connection 4 Headset connection 5 Handset connection Related Topics • Before You Begin, page 3-2 • Securing the Phone with a Cable Lock, page 3-10 • Configuring Startup Network Settings, page 3-14 Cisco Unified IP Phone 7931G A
Chapter 3 Setting Up the Cisco Unified IP Phone Securing the Phone with a Cable Lock Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop. The security slot can accommodate a lock up to 20 mm.
Chapter 3 Setting Up the Cisco Unified IP Phone Securing the Phone with a Cable Lock Connecting a Cable Lock to the Cisco Unified IP Phone 7931G 182098 Figure 3-2 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using special brackets that are available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) You can also attach the phone to the will without a wall mount kit.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. 1. These buttons flash on and off in sequence: – Mute. – Speaker. – Line 1 (amber) 2. The phone screen displays the Cisco Systems, Inc., logo screen. 3.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: • IP address • IP subnet mask • Default gateway IP address • TFTP server IP address You also may configure the domain name and the DNS server settings, if necessary.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone • The CTL file should have a CAPF certificate. • The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the cluster. • The CAPF is running and configured. Refer to Cisco Unified Communications Manager Security Guide for more information.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.) When the phone successfully completes the installation procedure, it displays “Success.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G • Device Configuration—Provides access to submenus from which you can view a variety of non network-related settings. For more information, see the “Device Configuration Menu” section on page 4-17. • Security Configuration—Provides options for displaying and modifying security settings. For more information, see the “Security Configuration Menu” section on page 4-37.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Displaying a Configuration Menu To display a configuration menu, perform the following steps. Note You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Step 3 To display a submenu, repeat Step 2. Step 4 To exit a menu, press the Exit softkey. If you accessed the menus through the Application Menu button, you can press that button again to exit the Application menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Related Topics • Displaying a Configuration Menu, page 4-3 • Editing Values, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-17 Editing Values When you edit the value of an option setting, follow these guidelines: Note • Use the keys on the keypad to enter numbers and letters.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone • Device Configuration Menu, page 4-17 • Security Configuration Menu, page 4-37 Overview of Options Configurable from a Phone The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a detailed explanation of each setting and instructions for changing them, see the “Network Configuration Menu” section on page 4-7.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Settings Configurable from a Cisco Unified IP Phone (continued) Network Configuration Menu Option Category Description VLAN settings Admin. VLAN ID allows you to change the administrative VLAN used by the phone. PC VLAN allows the phone to interoperate with third-party switches that do not support a voice VLAN. Admin. VLAN ID Allow you to set the speed and duplex of the network and access ports.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Note Table 4-2 The phone also has a Network Configuration menu that you access from the Device Configuration menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-32. Network Configuration Menu Options Option Description To Change DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description IP Address Internet Protocol (IP) address of the phone. 1. Unlock network configuration options. If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table. 2. Set the DHCP Enabled option to No. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option. If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 2 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description DNS Server 1 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone. DNS Server 2 DNS Server 3 DNS Server 4 To Change 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Released Alternate TFTP Releases the IP address assigned by DHCP. Indicates whether the phone is using an alternative TFTP server. To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description SW Port Configuration Speed and duplex of the network port (labeled 10/100 SW). Valid values: • Auto Negotiate • 10 Half—10-BaseT/half duplex • 10 Full—10-BaseT/full duplex • 100 Half—100-BaseT/half duplex • 100 Full—100-BaseT/full duplex To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description PC VLAN Allows the phone to interoperate with 3rd party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. LLDP: PC Port LLDP-MED: SW Port Enables and disables Link Layer Discovery Protocol (LLDP) on the PC port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description LLDP Power Priority Advertises the phone’s power priority to Use Cisco Unified Communications the switch, enabling the switch to Manager Administration > Device > appropriately provide power to the Phone > Phone Configuration phones.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Device Configuration Menu The Device Configuration menu provides access to submenus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-3 Cisco Unified Communications Manager Server States State Description Active Cisco Unified Communications Manager server from which the phone is currently receiving call-processing services Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server An option m
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-4 Cisco Unified Communications Manager Server Designations (continued) Designation (Authentication icon) (Encryption icon) Description Indicates that the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, refer to Cisco Unified Communications Manager Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 HTTP Configuration Menu Options (continued) Option Description To Change Information URL URL of the help text that appears on the From Cisco Unified Communications phone. Manager Administration, choose Device > Phone > Phone Configuration. Authentication URL URL that the phone uses to validate requests made to the phone web server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-6 Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-7 UI Configuration Menu Options Option Description Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines. When this option is disabled, the focus remains on the line that is currently in use. When this option is enabled, the phone shifts the call focus to the line with the most recent incoming call.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-7 UI Configuration Menu Options (continued) Option Description To Change Auto Call Select Indicates whether the phone From Cisco Unified Communications automatically shifts the call focus to an Manager Administration, choose Device incoming call on the same line when the > Phone > Phone Configuration. user is already on a call.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-7 UI Configuration Menu Options (continued) Option Description To Change Wideband Headset UI Control Indicates whether the user can configure From Cisco Unified Communications the Wideband Headset option in the Manager Administration, choose Device phone user interface. > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 Media Configuration Menu Options (continued) Option Description To Change Headset Enabled Indicates whether the Headset button is enabled on the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Local Volume Indicates the loudness setting for the beep tone that is received by the party whose phone has the Recording Tone option enabled. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Duration Indicates the length of time in milliseconds that the beep tone plays. If the value that you configure here is less than one third of the interval, this value overrides the default value that is provided by the Network Locale.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 Option Media Configuration Menu Options (continued) Description To Change Enterprise Indicates whether Cisco Unified IP From Cisco Unified Communications Advertise G.722 Phones advertise the G.722 codec to Manager Administration, choose System Cisco Unified Communications > Enterprise Parameters. Manager. If enabled (default), and if each endpoint in the attempted call supports G.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-9 Power Save Configuration Menu Options Option Description To Change Backlight On Time Time each day that the backlight on From Cisco Unified Communications automatically (except on the days Manager Administration, choose Device specified in the Days Display Not Active > Phone > Phone Configuration. field).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-10 Ethernet Configuration Menu Options Option Description To Change Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switched port on the phone when the phone becomes active. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Note Table 4-11 The phone also has a Security Configuration menu that you access directly from the Settings menu. For information about the security options on that menu, see the see the “Security Configuration Menu” section on page 4-37. Security Configuration Menu Options Option Description To Change PC Port Disabled Indicates whether the access port on the phone is enabled or disabled.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-11 Security Configuration Menu Options (continued) Option Description To Change Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Security Mode Displays the security mode that is set for From Cisco Unified Communications the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Note Table 4-13 The phone also has a Network Configuration menu that you access directly from the Settings menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-7.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-13 Network Configuration Menu Options (continued) Option Description RTP Control Protocol Indicates whether the phone supports the From Cisco Unified Communications Real-Time Control Protocol (RTCP). Manager Administration, choose Device Settings include: > Phone > Phone Configuration. • Enabled • Disabled—default To Change If this feature is disabled, several call statistic values display as 0.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-13 Network Configuration Menu Options (continued) Option Description To Change CDP: SW Port Indicates whether CDP is supported on the switch xport (default is enabled). From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-13 Network Configuration Menu Options (continued) Option Description To Change Peer Firmware Sharing The Peer Firmware Sharing feature provides these advantages in high speed campus LAN settings: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-13 Network Configuration Menu Options (continued) Option Description To Change Log Server Indicates the IP address and port of the remote logging machine to which the phone sends log messages. These log messages help in debugging the peer to peer image distribution feature. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-14 Security Menu Settings (continued) Option Description To Change MIC Indicates whether a manufacturing installed certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone (No).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu CTL File Screen The CTL File screen includes the options described in Table 4-15. Table 4-15 CTL File Settings Option Description To Change CTL File Displays the MD5 hash of the CTL file that is installed in the phone. If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the CTL File menu. If you decide not to continue, press **# again to lock options on this menu. Step 2 Highlight the CTL option. Step 3 Press the Unlock softkey to unlock the CTL file.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-16 Trust List Menu Settings (continued) Option Description To Change CallManager / TFPT Server IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a icon if a certificate is certificate installed for this server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-17 802.1X Authentication Settings Option Description Device Authentication Determines whether 802.1X authentication is enabled: • • EAP-MD5 Enabled—Phone uses 802.1X authentication to request network access. Disabled—Default setting in which the phone uses CDP to acquire VLAN and network access. To Change 1. Choose Settings > Security Configuration > 802.1X Authentication > Device Authentication.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 802.1X Authentication Real-Time Status Option Description 802.1X Authentication Status Real-time progress of the 802.1X Display only—Cannot configure. authentication status, displaying one of the following states: • Disabled—802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone • Configuring Model-Specific Features, page 5-25 Telephony Features Available for the Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure using Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone Feature Description Configuration Reference Abbreviated dialing Allows users to speed dial a phone number by entering an assigned index code (1 – 99) on the phone keypad. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Barge Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Call display restrictions Determines the information that will display For more information, refer to: for calling or connected lines, depending on • Cisco Unified Communications the parties who are involved in the call. Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call forward destination override Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This allows the CFA target to reach the CFA initiator for important calls.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call waiting Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen. For more information, refer to the Cisco Unified Communications System Guide, “Understanding Directory Numbers” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Client matter codes (CMC) Enables a user to specify that a call relates to For more information, refer to: a specific client matter. • Cisco Unified Communications Manager Administration Guide”, Client Matter Codes” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Do Not Disturb (DND) When DND is turned on, no audible rings occur during the ringing-in state of a call. Cisco Unified Communications Manager Features and Services Guide, “Do Not Disturb” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Fast Dial Service Allows a user to enter a Fast Dial code to For more information, refer to: place a call. Fast Dial codes can be assigned • Cisco Unified Communications to phone numbers or Personal Address Book Manager Administration Guide, entries. (See “Services” in this table.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Hold Reversion Limits the amount of time that a call can be For more information, refer to Cisco on hold before reverting to the phone that put Unified Communications Manager the call on hold and alerting the user. Features and Services Guide, “Hold Reversion” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Intercom Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to: For more information refer to: • Directly dial a specific intercom extension.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Malicious call identification (MCID) Allows users to notify the system For more information refer to: administrator about suspicious calls that are • Cisco Unified Communications received. Manager System Guide, “Cisco Unified IP Phones” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Multilevel Precedence and Preemption (MLPP) Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Privacy Prevents users who share a line from adding For more information refer to: themselves to a call and from viewing • Cisco Unified Communications information on their phone screens about the Manager Administration Guide, other user’s call. “Cisco Unified IP Phone Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Silent Monitoring Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone (beep tone) during a call when it is being monitored.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Speed-dialing Dials a specified number that has been previously stored. For more information refer to: Time-of-Day Routing Transfer Restricts access to specified telephony features by time period.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Video support Enable video support on the phone. For more information refer to: • Cisco Unified Communications Manager Administration Guide, “Conference Bridge Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories To support this feature, you must configure corporate directories. See the “Configuring Corporate Directories” section on page 5-19 for more information. • Personal Directory—Allows a user to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates • From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones • From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Outlook. To configure Personal Directory from a web browser, users must access their Cisco Unified CM User Options web pages.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates • Button 21—Accesses a voice messaging system • Button 22—Displays the Directories menu • Button 23—Activates an optional headset • Button 24—Displays the Application menu To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services menu on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users such as their directory information and passwords.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the Cisco Unified CM User Options Web Pages Managing the Cisco Unified CM User Options Web Pages From the Cisco Unified CM User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.1.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features Note The settings apply to all User Options web pages at your site. To specify the options that appear on the User Options web pages, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration window displays.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features • Availability of some call and design features that are specific to this phone model Setting Up a Typical Phone Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure the Directory Number settings appropriately for each line using Cisco Unified Communications Manager Administration: • Maximum Number of Calls—set to 1 • Busy Trigger—set to 1 For informati
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features decides to transfer the call. When the user presses the Transfer button, the call on Line 8 is placed on hold, and a new call initiates on Line 9 to complete the transfer. For related configuration information, refer to the “Cisco Unified IP Phone Configuration” chapter Cisco Unified Communications Manager Administration Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features Because the Cisco Unified IP Phone 7931G does not support multiple calls on a single line, users cannot use these features on the Cisco Unified IP Phone 7931G, and the end-user documentation does not include information about them. In some cases, the softkeys for these features might appear on the phone display even if they are not functional.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features • Call feature buttons—In addition to the standard softkeys for redial, transfer, and hold, the Cisco Unified IP Phone 7931G also has physical buttons for these features. These buttons function the same as the softkeys on other Cisco Unified IP Phones. • Local feature buttons—Some Cisco Unified IP Phones have physical buttons for Messages, Directories, Services, Settings, Help, and headset.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and idle display at your site. Ring sounds play when the phone receives a call. Background images appear on the phone screen. The idle display appears on the screen when the phone has not been used for a designated period.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin command-line interface (CLI) “file” commands: • admin:file – file list* – file view* – file search* – file get* – file dump* – file tail* – file delete* Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240. • Ring starts and ends at the zero crossing.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Step 5 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters). Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display parameter. If you want to override this on a per-phone basis, choose Enabled or Disabled in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the Phone Configuration window. Configuring the Idle Display You can specify an idle display that appears on the phone screen.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight – For multiple phones simultaneously—URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters Configuration page, or the Idle Timer field in the Bulk Administration Tool (BAT) From a phone, you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight You can view the backlight settings for a phone from the Power Save Configuration menu on the phone. For more information, see the “Power Save Configuration Menu” section on page 4-28. Table 6-1 Backlight On and Off Configuration Fields Field Description Days Backlight Not Active Days that the Backlight does not turn on automatically at the time specified in the Backlight On Time field.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight Table 6-1 Backlight On and Off Configuration Fields (continued) Field Description Backlight On Duration Length of time that the backlight remains on after turning on at the time specified in the Backlight On Time field. Enter the value in this field in the format hours:minutes. For example, to keep the backlight on for 4 hours and 30 minutes after it turns on automatically, enter 4:30.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menu and screen on the Cisco Unified IP Phone 7931G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 7-2.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options that are described in Table 7-1. To display the Model Information screen take either of these actions: • If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Settings > Model Information.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-1 Model Information Settings Option Description To Change MIC Indicates whether a manufacturing installed certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone (No).
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To display the Status menu, take either of these actions: • If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Settings > Status. By default, the Application Menu button is line button 24 (the top left line button).
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from a BootP server rather than a DHCP server. None. This message is informational only. CFG file not found The name-based and default configuration file was not found on the TFTP Server.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description DNS timeout DNS server did not respond. DNS unknown host Duplicate IP Possible Explanation and Action • Network is busy—The errors should resolve themselves when the network load reduces. • No network connectivity between the DNS server and the phone—Verify the network connections.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description File auth error An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. Possible Explanation and Action • The file is corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Load ID incorrect Load ID of the software file is Check the load ID assigned to the phone (from of the wrong type. Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description No default router DHCP or static configuration did not specify a default router. No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description TFTP file not found The requested load file (.bin) Check the load ID assigned to the phone (from was not found in the TFTPPath Cisco Unified Communications Manager, directory. choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. Table 7-3 describes the information that appears in this screen.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Amount of time that has el
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the phone. Table 7-4 explains the information that is displayed on this screen.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways: • During call—You can view streaming statistics for an active call • After the call—You can view the call information captured during the last call Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Call Statistics Item Description Rcvr Codec Type of audio encoding used for the received stream. Sender Codec Type of audio encoding used for the transmitted stream. Rcvr Size RTP packet size, in milliseconds, for the received stream. Sender Size RTP packet size, in milliseconds, for the transmitted stream.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Call Statistics (continued) Item Description MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Call Statistics (continued) Item Description Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone • Network Statistics, page 8-12 • Device Logs, page 8-16 • Streaming Statistics, page 8-16 Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-4 for more information.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone The web page for a Cisco Unified IP Phone 7931G includes these hyperlinks: • Device Information—Displays device settings and related information for the phone. For more information, see the “Device Information” section on page 8-4. • Network Configuration—Displays network configuration information and information about other phone settings.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access Disabling and Enabling Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s Cisco Unified CM User Options web pages.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area Items Item Description MAC Address Media Access Control (MAC) address of the phone Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version of th
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-1 Device Information Area Items (continued) Item Description Time Zone Timezone obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Host Name Host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Internet Protocol (IP) address of the phone. Subnet Mask Subnet mask used by the phone. TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description CallManager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description SW Port Configuration Speed and duplex of the switch port, where: PC Port Configuration • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • 1000H—1000-BaseT/half duplex • 1000F—1000-BaseT/full duplex • No Link—No connection to the switch port Speed and du
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Headset enabled Indicates whether the Headset button is enabled on the phone. User Locale Version Version of the user locale loaded on the phone. Network Locale Version Version of the network locale loaded on the phone. PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description CDP: SW Port Indicates whether CDP is supported on the switch xport. LLDP: PC Port Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port. LLDP-MED: SW Port Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) is enabled on the switch port.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-3 Ethernet Information Area Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broa
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 8-4 Access Area and Network Area Items (continued) Item Description LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Device Logs The Device Logs area on a phone’s web page provides information you can use to help monitor and troubleshoot the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Stream 1, Stream 2, Stream 3, Stream 4,or Stream 5 hyperlink. Table 8-5 describes the items in the Streaming Statistics areas.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Rcvr Report Time Sent1 Internal time stamp indicating when a RTCP Receiver Report was sent. Rcvr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection. Includes packets received from different sources if this is a multicast call.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7931G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-13.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems – If you are using external power, verify that the electrical outlet is functional. – If you are using in-line power, use the external power supply instead. – Switch the external power supply with a unit that you know to be functional. – If you are using a in-line power, make sure that the phone is connected to a switch that supports IEEE 802.3af Class 3.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying Cisco Unified Communications Manager Settings, page 9-6 • Cisco Unified Communications Manager and TFTP Services Are Not Running, page 9-6 • Creating a New Configuration File, page 9-7 • Registering the Phone with Cisco Unified Communications Manager, page 9-8 Identifying Error Messages As the phone cycles through the startup process, you can access status messages that might provide you with information about the ca
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. To verify these settings, look at the following options on the Settings > Network Configuration menu on the phone.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, look at the CallManager 1–5 on the Settings > Network Configuration Menu on the phone. (For information about displaying this menu, see the “Network Configuration Menu” section on page 4-7.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems The window displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service. Step 4 If a service has stopped, click its radio button and then click the Start button. The Service Status symbol changes from a square to an arrow.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Changing the buttons on a phone button template, or assigning a different phone button template to a phone, may result in directory numbers that are no longer accessible from the phone. The directory numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but there is no button on the phone with which calls can be answered.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified Communications Manager connection are stable, a Cisco Unified IP Phone should not reset on its own.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly If you are experiencing problems with the voice network, you should investigate whether an existing problem is simply being exposed. Verifying DHCP Settings Follow this process to help determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See the “Network Configuration Menu” section on page 4-7 for more information. 2.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones. You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by looking at the Network Statistics screen.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address. Step 4 From Cisco Unified Communications Manager, choose System > Server and verify that the server is referred to by its IP address and not by its DNS name.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone cannot authenticate any of the configuration files other than the CTL file. Bad TFTP record. Phone reports TFTP authorization failure. • The TFTP address for the phone does not exist in the CTL file.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone cannot obtain a DHCP-assigned IP address These errors typically indicate that 802.1X authentication is not enabled on the phone. To enable it, see the “802.1X Authentication and Status” section on page 4-41.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting Summary Explanation Daisy-chaining IP phones Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (daisy chaining by using the PC port), the phones will not work.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Changing the telephone configuration By default, the network configuration options are locked to prevent users from making changes that could affect their network connectivity. You must unlock the network configuration options before you can configure them. See the “Unlocking and Locking Options” section on page 4-4 for details.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Loopback condition A loopback condition can occur when the following conditions are met: • The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half (10-BaseT/half duplex) • The phone receives power from an external power supply • The phone is powered down (the power supply is disconnected) In this case, t
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify the following: • The Ethernet cable is attached. • The Cisco CallManager service is running on the Cisco Unified Communications Manager server.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-19 • Performing a Factory Reset, page 9-20 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and securi
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased • LSC—Erased • User configuration settings—Reset to default values • Network configuration settings—Reset to default values • Call histories—Erased • Locale information—Reset to default values • Phone application—Erased (phone r
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool After you press these keys, the line buttons on the phone flash amber and then green, and the phone goes through the factory reset process. This process can take several minutes. Do not power down the phone until it completes the factory reset process and the main screen appears. Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls • Concealed Second metrics—Show the number of seconds in which the DSP plays concealment frames due to lost frames. A severely “concealed second” is a second in which the DSP plays more than five percent concealment frames. • MOS-LQK metrics—Use a numeric score to estimate the relative voice listening quality.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Using Voice Quality Metrics To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero packet loss, and use the metrics as a baseline for comparison. It is important to distinguish significant changes from random changes in metrics. Significant changes are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 for general troubleshooting information: Table 9-4 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter: • Average MOS LQK decreases could indicate widespread and uniform impairment.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Note Voice quality metrics do not account for noise or distortion, only frame loss. Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
APPENDIX A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
Appendix A Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.1 includes detailed user instructions for key phone features.
Appendix A Providing Information to Users Via a Website How Users Access a Voice Messaging System https://servername:portnumber/ccmuser, where server_name is the host on which the web server is installed. • A user ID, default password are needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications Manager” section on page 5-23).
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: • Cisco Unified CM User Options web pages—Make sure that users know how to access their User Options web pages.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries The Choose Destination Location window displays. Step 5 Choose the directory in which you want to install the application and click Next. The Start Copying Files window displays. Step 6 Verify that you have chosen the correct directory, and click Next. The installation wizard installs the application to your computer.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Step 10 To start the directory synchronization process, click the Synchronize button. The Synchronization Status window provides information on the status of the address book synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate address book entries, the Duplicate Selection window displays.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
APPENDIX B Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
APPENDIX C Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7931G. • Physical and Operating Environment Specifications, page C-1 • Cable Specifications, page C-2 • Network and Access Port Pinouts, page C-2 Physical and Operating Environment Specifications Table C-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone.
Appendix C Technical Specifications Cable Specifications Table C-1 Physical and Operating Specifications (continued) Specification Power Options Cables Value or Range • The phone can receive power from IEEE 802.3af-compliant data switches (Class III) • The phone can be powered locally with a power adapter (Cisco part number CP-PWR-CUBE-3=) and the appropriate power cord (power requirements for the power adapter: 100-240 VAC, 50-60 Hz, 0.
Appendix C Technical Specifications Network and Access Port Pinouts Table C-2 Network Port Connector Pinouts Pin Number Function 1 BI_DA+ 2 BI_DA- 3 BI_DB+ 4 BI_DC+ 5 5BI_DC- 6 6BI_DB- 7 7BI_DD+ 8 BI_DD- Access Port Connector Table C-3 describes the access port connector pinouts. In this table, “BI” stands for bidirectional, and DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively.
Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
INDEX Symbols "more" Softkey Timer 4-23 Realm 4-42 Shared Secret 4-42 802.1X Authentication Status menu about 4-38 .cnf.xml configuration file 2-7 Numerics 10/100 PC port 3-3 See also access port 10/100 SW port 3-3 See also network port 802.1X authentication server 1-25 authenticator 1-25 description 1-8 network components 1-25 supplicant 1-25 Troubleshooting 9-13, 9-14 802.
Index Cisco Unified IP Phones using BAT 2-14 Backlight On Time 4-29, 6-8 users to Cisco Unified Communications Manager 5-23 Backlight On When Incoming Call 4-29 barge 1-26, 5-4 Admin.
Index CallManager 1-5 4-17 CallManager Configuration menu 4-17 Cisco Unified Communications Manager Administration call park 5-6 adding telephony features using 5-2 call pickup 5-6 configuring backlight using 6-7 call recording 5-6 call security restrictions using Barge 1-22 Call Statistics screen 7-16 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2-14 call waiting 5-7 adding to Cisco Unified Communications Manager 2-11 CAPF (Certificate Authority Proxy Function)
Index cleaning the Cisco Unified IP Phone 9-25 to a computer 3-8 Clear softkey 7-4, 7-13 to the network 3-8 client matter codes 5-8 connection monitor conference modifying duration time 4-16 description 5-8 Console Logs web page 8-3 secure 1-21 Core Dumps web page 8-3 conference joining 5-8 CTL file configuration file deleting from phone 9-19 .cnf.
Index overview 4-2 E sub-menus 4-17 Device Information web page 8-3, 8-4 EAP-MD5 4-42 DHCP editing, configuration values 4-5 description 1-7 encrypted call 1-20 troubleshooting 9-10 encrypted configuration file 1-18 DHCP Address Released 4-13 encryption DHCP Enabled 4-13 media 1-14, 1-18 DHCP Server 4-8 signaling 1-14, 1-18 directed call park 5-8 Enterprise Advertise G.
Index figure using 3-4 cable connections 3-9 wideband 6-5 cable lock connection 3-11 Headset Enabled 4-25 Cisco Unified IP Phone features 1-2 headset port 3-7 file authentication 1-17 hold 5-10 file format for RingList.
Index idle display L configuring 6-6 timeout 4-20 language overlays B-1 viewing settings 6-7 LDAP directories, using with Cisco Unified IP Phone 5-19 XML service 4-20, 6-6 Idle URL 4-20 Idle URL Time 4-20 image authentication 1-17 immediate divert 5-11 Immediate Divert enhanced feature 5-11 Information URL 4-20 installing Link Layer Discovery Protocol (LLDP) description 1-8 network configuration 8-12 Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) description 1-9 network configuratio
Index log out of hunt group 5-12 Model Information screen 7-1 Log Server 4-37 multilevel precedence and preemption (MLPP) 5-14 music-on-hold 5-14 M MAC address 4-8 N malicious call identification (MCID) 5-13 manufacturing installed certificate (MIC) 1-17 Media Configuration menu about 4-24 native VLAN 2-4 Network Configuration Area items LLDP-MED on SW port 8-12 LLDP on PC port 8-12 options Device Advertise G.722 4-28 Enterprise Advertise G.
Index LLDP Asset ID 4-16 LLDP-MED 1-9 LLDP-MED on SW port 4-15 RTP 1-9 LLDP on PC port 4-15 SCCP 1-9 LLDP power priority 4-16 TCP 1-10 Load Server 4-33 TFTP 1-10 Log Server 4-37 TLS 1-10 MAC Address 4-8 UDP 1-10 Operational VLAN ID 4-12 networking protocols, supported 1-6 PC Port Configuration 4-14 Network Locale 4-21 PC VLAN 4-15 Network Locale Version 4-21 Peer Firmware Sharing 4-36 network outages, identifying 9-9 RTP Control Protocol 4-34 network port Subnet Mask 4-9 10/100 SW
Index power source P description 2-4 padlock icon 1-20, 4-4 external power 2-5 PC, connecting to the phone 3-4 PoE 2-5 PCM file requirements, for custom ring types 6-4 power injector 2-5 PC Port Configuration 4-14 privacy 5-15 Proxy Server URL 4-20 PC Port Disabled 4-31 PC VLAN 4-15 Peer Firmware Sharing 4-36 personal directories 5-19 phone button templates, modifying 5-20 Q QoS Configuration menu about 4-32 phone settings access 4-2 options physical connection, verifying 9-9 DSCP For Call C
Index redial 5-15 encrypted configuration file 1-18 reset, factory 9-20 file authentication 1-17 resetting image authentication 1-17 basic 9-19 Locally Significant Certificate (LSC) 3-14 Cisco Unified IP Phone 9-19 manufacturing installed certificate (MIC) 1-17 continuously 9-8, 9-9 intentionally 9-11 media encryption 1-18 methods 9-19 secure configuration file 2-7 Reverting Focus Priority 4-22 secure SRST reference 1-18 ring activity 5-15 security profiles 1-18 RingList.
Index Services URL button 5-16 statistics Settings menu access 3-15, 4-3 call 7-16 Settings softkey 1-6, 7-4 network 7-13, 8-12 shared line 5-16 streaming 8-16 shield icon 1-20 Status menu 7-1, 7-3 signaling authentication 1-17 status messages 7-4 signaling encryption 1-18 Status Messages screen 7-4 silent monitoring 5-16 Status Messages web page 8-3, 8-16 softkey templates, configuring 5-21 Stream 0 web page 8-16 Span to PC Port 4-30 Stream 1 web page 8-3, 8-16, 8-17 Speaker button, di
Index auto-pickup 5-3 mobile connect 5-13 barge 1-26, 5-4 mobile voice access 5-13 block external to external transfer 5-4 multilevel precedence and preemption (MLPP) 5-14 Busy Lamp Field (BLF) speed dial 5-4 call display restrictions 5-5 music-on-hold 5-14 caller ID 5-7 on hook call transfer 5-14 call forward configurable display 5-5 other group pickup 5-14 call park 5-6 privacy 5-15 call pickup 5-6 redial 5-15 call recording 5-6 ring activity 5-15 call waiting 5-7 services 5-16 Cisco
Index Transport Layer Security See TLS uncompressed wideband 1-1 Unlock softkey 4-40 Trivial File Transfer Protocol User Datagram Protocol See TFTP troubleshooting See UDP User Locale 4-21 Cisco Unified Communications Manager settings 9-6 User Locale Char Set 4-21 Cisco Unified IP Phone 9-1 user options web page User Locale Version 4-21 DHCP 9-10 DNS 9-11 call forward settings 5-24 users DNS settings 9-5 IP addressing and routing 9-5 adding to Cisco Unified Communications Manager 5-23 networ
Index native, for data traffic 2-4 Stream 2 8-3, 8-16, 8-17 verifying 9-10 Stream 3 8-3, 8-17 voice messaging system 1-4, 5-18, 5-21 wideband codec, configuring 6-5 voice messaging system, accessing A-4 Wideband Headset 4-27 voice quality metrics 7-18, 8-18 Wideband Headset UI Control 4-24 voice VLAN 2-4 Voice VLAN Enabled 4-31 X XmlDefault.cnf.
Index Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.
