Phone Guide Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions If you want to... Then... AbbrDial View your call logs Press and choose a call log. To dial, scroll to a listing and go off-hook. Dial using a speed dial index number Answer Answer a call Back Return to the previous Help topic Edit a number in a call log Press EditDial. Use << or >> to erase or skip digits. Barge Add yourself to a call on a shared line Dial from a corporate directory Choose > Corporate Directory. Enter letters and press Search.
Join Join several calls on a single line to create a conference call Links Access related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a call ringing in another group that is associated with your group Park Store a call using Call Park PickUp Answer a call in your group Private Prevent others from viewing or barging calls on a shared line QRT Submit call problems to the system ad
Contents Getting Started 1 How to Use this Guide 1 Using and Cleaning the Touchscreen Display 2 Where to Find Additional Information 2 More Information about Customizing Your Phone on the Web 3 Safety and Performance Information 3 Connecting Your Phone 6 An Overview of Your Phone 9 Buttons and Hardware 9 Touchscreen Features 12 Call-Handling and Navigation Tips 13 Understanding Lines vs.
Using Hold and Resume 23 Using Mute 23 Transferring a Connected Call 24 Forwarding Your Calls to Another Number 25 Making Conference Calls 26 Types of Supported Conference Calls 26 Starting and Joining a Standard Conference 27 Starting or Joining a Meet-Me Conference Call 28 Advanced Call Handling 29 Storing and Retrieving Parked Calls 29 Picking Up a Redirected Call on Your Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared-Line Call 32 Preventing Others from Viewing
Accessing Your User Options Web Pages 43 Logging In to the User Options Web Pages 43 Subscribing to Phone Services 44 Understanding Additional Configuration Options 45 Troubleshooting Your Phone 47 Using the Quality Reporting Tool 47 Cisco One-Year Limited Hardware Warranty Terms 48 Index 51 Cisco IP Phone 7970 Series v
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Getting Started How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press Clean the touchscreen See the “Using and Cleaning the Touchscreen Display” section on page 2.
Using and Cleaning the Touchscreen Display Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the table below for recommendations on the best practices for protecting and maintaining the touchscreen. If you want to... Then Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use a device or object other than your fingertip to press the touchscreen.
Getting Started More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This Guide provides a brief overview of these capabilities.
Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Warning The power supply must be placed indoors. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.
Getting Started Using External Devices with Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone.
Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest.
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users.
An Overview of Your Phone The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend and customize your call-handling capabilities.
1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Green, steady—Active call on this line (off hook) Green, blinking—Call on hold on this line Amber, steady—Privacy feature enabled Amber, blinking—Incoming call ringing on this line Red—Shar
3 Display button Awakens the touchscreen from power-save mode or disables it for cleaning. No color—Touchscreen available, ready for input Green flashing—Touchscreen disabled Green steady—Touchscreen and backlight disabled See the “Using and Cleaning the Touchscreen Display” section on page 2. 4 Messages button Typically auto-dials your voice message service (varies by service). See the “Accessing Voice Messages” section on page 41. 5 Directories button Opens/closes the Directories menu.
Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen. 1 Primary phone Displays the phone number (extension number) for your primary phone line. If line several tabs are open, the time and date display here also.
Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone. Understanding Lines vs. Calls It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines Phone models in the Cisco IP Phone 7970 Series support up to eight lines. Each line corresponds to a a phone number (or extension) that others can use to call you.
Icon Call or line state Description Authenticated call See the “Making and Receiving Secure Calls” section on page 34. Encrypted call See the “Making and Receiving Secure Calls” section on page 34. Going On-Hook and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. • On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an active dial tone.
Viewing and Switching Between Calls These tips can help you switch between calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it. If you want to... Then... Switch between calls on Highlight the call you are switching to and press Resume. The other call is one line placed on hold automatically.
Choosing Touchscreen Items To choose a touchscreen item... Do this... By touch Press (or tap) an item on the touchscreen with your fingertip. Note that pressing a phone number on the touchscreen can cause the phone to dial the number. By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. By scrolling Press the Navigation button to scroll through a list and to highlight an item.
Entering and Editing Text If you want to... Then... Enter a letter on your touchscreen Press the appropriate keypad number one or more times to select a letter (with or without capitalization) from the pop-up menu. When you pause, the cursor automatically advances to allow you to enter the next letter. Delete within an entry or move your cursor Press << or Delete to remove a letter or digit. Press >> to move the cursor to the right.
Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems. Placing a Call To place a call, pick up the handset and dial. Or use one of the other options outlined in the table below. If you want to... Then... Pre-dial (dial on-hook, without first getting a dial tone) Do one of the following: • Enter a phone number.
If you want to... Then... Speed dial a number Do one of the following: • Press (a speed-dial button) before or after going off-hook. • Enter a speed dial index number (1-99 on the keypad) while on-hook and press AbbrDial. For details, see the “Setting Up Speed Dial Features” section on page 40. Place a call when another call is active (using another line) Press for the new line. The call on the first line will be placed on hold automatically.
If you want to... Then... Dial from a corporate Use the Cisco WebDialer feature. Open a web browser and go to your directory web page company directory. Click on a phone number in the directory. Click Dial to place the call. Click Hangup to end the call. See the Customizing Your Cisco IP Phone on the Web guide for more details: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.
If you want to... Then... Place a call using Make sure that you are logged in to Extension Mobility (EM). Choose your Cisco Extension > EM Service (exact name might vary), then use your keypad to enter Mobility profile login information. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call. EM is a special, non-default feature that your system administrator can assign to phones and phone users.
Answering a Call To answer a call, go-off hook by picking up the handset. Or see the table below for more options. If you want to... Then... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or button). , Answer, or (the flashing line Answer with the speakerphone Press . Switch from a connected call to answer a ringing call Press Answer or, if the call is ringing on a different line, press the flashing amber button .
Ending a Call To end a call, hang up. See the table below for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press . If you want to keep headset mode activated (keep the button lit after hanging up), press EndCall. Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line or EndCall. Press EndCall. If necessary, remove the call from hold first.
Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient Press Transfer and enter the target number. When you hear the call ringing, hang up. If your system administrator did not enable on-hook transfer, you must press Transfer again to complete the transfer. To cancel the transfer, press EndCall.
Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Tip Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code or the area code, if necessary. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Cancel call forwarding on your primary line Press CFwdALL.
Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two types of conference calls: Standard and Meet-Me. Standard Conference Calls In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them to the conference.
Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call. See the table below for details. If you want to... Then... Start a standard conference call by calling participants During a connected call, press Confrn to add another party to the call. (You may need to press the more softkey to see Confrn.) Enter the conference participant’s phone number.
If you want to... Then... Remove any conference participant Highlight the participant’s name and press Remove. You can remove participants only if you initiated the conference call. End your participation in a standard conference Hang up or press EndCall. If you did not initiate the conference call, hanging up will not disrupt the connection for the remaining parties.
Advanced Call Handling Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You will not have access to these features unless your system administrator enables them for you.
Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).
Using a Shared Line Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses: • One person uses multiple phones—For example, your shared line is assigned to both your desk phone and a lab phone. An incoming call to the shared line rings on both phones and you can use either phone to answer the call.
Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. Typically, only one of these features will be available to you. If you want to... Then... See if a co-worker has an active call on the shared line Look at the shared line number. When the line is in use from another phone, the line button displays red and the remote-in-use icon appears: .
Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging your calls (adding themselves to calls on the shared lines using the Barge or cBarge feature). If you want to... Then... Prevent others from viewing or barging any calls on a shared line Enable Privacy by pressing the button labeled Private .
Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Using a Handset, Headset, and Speakerphone The table below describes how to use these devices. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. (AutoAnswer users should see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 37 for exceptions.) You can use the headset in conjunction with all of the controls on your phone, including and .
Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone or headset. See the table below for details. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep illuminated) even when you are not on a call.
Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Logging In to the User Options Web Pages” section on page 43 for more information. • If is not responsive, your system administrator might have disabled this button on your phone.
Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call or a new voice mail message for each of your lines. Customized ring sounds and other indicators can help you quickly differentiate between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2. If you want to... Then... Change the ring sound Choose > User Preferences > Rings.
Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a call. You can set up speed dialing for your phone in two ways: • Speed dialing with a button—You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line, feature, or service button.
Using Voice Messaging, Call Logs, and Directories This section describes how you can use feature buttons to access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. For a general overview of voice message service features, refer to the table below. If you want to... Then...
Using Call Logs and Directories Your phone maintains logs of your missed, placed, and received calls. You can use the Directories button to access these records. You can also access a corporate directory (if available). If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each log can store up to 100 records. Dial from a call log Choose a listing and go off-hook.
Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. You can establish phone services, and control settings and features from your computer using the Cisco CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.
Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 43 for help logging in.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table from the following URL: http://www.cisco.
If you... Then... For more information...
Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
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Index A CallBack 20 call-handling, advanced 29 abbreviated dialing 40 call-handling, basic 18 answering calls 22 calls audio problems 47 answering 22 authenticated calls 34 compared to lines 13 AutoAnswer 37 conference features for 26 AutoDial 18 ending 23 forwarding 25 handling multiple 15 B holding and resuming 23 barge icons for 13 and privacy 33 maximum per line 13, 31 and shared lines 31 multiple parties on 26 using 32 muting 23 buttons, identifying 9 parking 29 placing 18 C p
Cisco IP Phone F adjusting height of 7 connecting 6 Fast Dial service description of 9 dialing with 20 documentation for 2 subscribing to 44 feature configuration for 17, 45 feature buttons illustration of 9 directories 11 online help for 17 help 11 registering 7 messages 11 securing handset rest 7 services 11 web-based services for 43 conference calls Meet-Me 26, 28 standard 26, 27 corporate directory settings 11 feature menus 16 feature tabs 12 features, availability of 17, 45 footstand
hanging up with 23 Meet-Me conferences 26, 28 mode 36 menus, using 16 placing calls with 20 messages indicator for 39, 41 volume 38 headset performance, general 7 listening to 41 help button 11 messages button 11 help, using 17 missed calls, records of 42 hold MLPP, using 35 and switching calls 15 multiple calls, handling 15 and transferring 24 mute button 11 using 23 mute, using 23 I N icons, for call states 13 navigation button 11 installing, Cisco IP Phone 6 network configuration
phone lines S buttons for 10 description of 13 safety warnings 3 viewing 12 secure calls 34 phone tab 12 selecting calls 14 placed calls, records of 42 services button 11 placing calls, options for 18 services, subscribing to 44 pre-dial 14, 18 settings button 11 prioritizing calls 35 settings, customizing 38 privacy shared lines and shared lines 31 and remote-in-use icon 31 using 33 description of 31 programmable buttons description of 10 labels for 12 maximum calls on 31 with barge
T TAPS 7 text, entering on phone 17 Tool for Auto-Registered Phones Support 7 touchscreen adjusting contrast 39 changing language 39 choosing items 2, 16 cleaning 2 disabling/enabling 2 features of 12 waking 2 transferring, options for 24 troubleshooting 47 U User Options web pages accessing 43 and phone services 44 V voice message indicator 41 voice message service 41 volume button 11 volume, adjusting 38 W warnings, safety 3 WebDialer 20 Cisco IP Phone 7970 Series 55
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.
