Cisco Unified Communications Solutions Ordering Guide User Connect Licensing for Cisco Unified Communications Manager 8.5(1), Cisco Unified Computing System (“UC on UCS”) Cisco 7800 Series Media Convergence Servers Cisco Emergency Responder 8.5 Cisco Unified Enterprise Attendant Console 8.0 Cisco Unified Business Attendant Console 8.0 Cisco Unified Department Attendant Console 8.0 Cisco Intercompany Media Engine 8.0 Cisco Unified Communications Manager Session Management Edition 8.
Ordering Guide Pricing Inquires For further information, questions, and comments please email the appropriate contact from the list below: Field and Channel Partner Forum at http://www.myciscocommunity.com ® Cisco Unified Communications Manager, Cisco Unified Communications Manager Session Management Edition, Cisco Intercompany Media Engine - ucmanager-pm-team@cisco.com Cisco Unified Computing System ● Pricing, Ordering, Roadmap questions (internal only): ask-uc-on-ucs@cisco.com, ask-ucs-pm@cisco.
Ordering Guide Contents Pricing Inquires .......................................................................................................................................................... 2 1. Introduction ............................................................................................................................................................... 4 1.1 Purpose, Audience, and Scope.......................................................................................................
Ordering Guide 1. Introduction 1.1 Purpose, Audience, and Scope ® This document describes the pricing, packaging structure, and ordering for Cisco Unified Communications Manager 8.5, Cisco 7800 Series Media Convergence Server (latest models/generations only), Cisco Emergency Responder 8.5, Cisco Unified Enterprise Attendant Console 8.0, Cisco Unified Business Attendant Console 8.0, Cisco Unified Department Attendant Console 8.0, Cisco Intercompany Media Engine 8.
Ordering Guide http://www.cisco.com/go/usd © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change.
Ordering Guide ● Cisco 7800 Series Media Convergence Servers http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps378/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html (server datasheets) ● Cisco Emergency Responder http://www.cisco.com/en/US/products/sw/voicesw/ps842/index.html http://www.cisco.
Ordering Guide “UCS ATP” partners can access training materials for Netformx DesignXpert at http://www.ciscoprc.com and http://design.netformx.com/cp. Look under SALESPricing and Ordering. Titles will contain “UCS”, “UC on UCS”, “Unified Computing System” or “Netformx”.
Ordering Guide Cisco Unified Communications Manager Sizing Tool The new Cisco Unified Communications Sizing Tool (Unified CST) is now available. Cisco Unified CST delivers hardware sizing for complex Enterprise Unified Communications solutions, including Cisco Unified Contact Center Enterprise (Unified CCE). Cisco Unified CST is ideal for new or existing deployments, supporting Cisco Unified Communications System Releases 5.1 or later. © 2010 Cisco and/or its affiliates. All rights reserved.
Ordering Guide An easily navigable GUI, auto-save capability, and the ability to copy and share solutions facilitate complex solution sizing. Simply enter input parameters once and the tool automatically adjusts to the effect on other affected solution components. Cisco Unified CST outputs update in real-time when inputs change, enabling you to view changes instantaneously. CPU and memory usage displays allow you to tweak sizing for optimal server quantities.
Ordering Guide ◦ Customer-provided (Software-only) IBM x3650-M2 (exact match for Cisco MCS 7835-I3 or MCS 7845-I3) ◦ Starting in January 2010, all HP MCS 7800 models are End of Sale First Customer Shipment (FCS) date of 8.5 is November 30, 2010. 1.4 Cisco Unified Workspace Licensing Cisco Unified Workspace Licensing (UWL) is an ordering method for customers and their users to realize the total value of Cisco Unified Communications applications in one package.
Ordering Guide May 1, 2009 ● Updates for Unified CM 7.1(2), MCS 7800 changes, Licensing and UCSS clarifications/updates, UC NFR, upgrade clarifications, hardware lifespan/support clarifications, Electronic License Delivery (eLD) Aug 21, 2009 ● Corrected some SKUs for 7.1(2) ● Misc. edits to fulfillment, non-production, MOH, services on servers Oct 1, 2009 ● Add MCS 7835-I3, 7845-I3, DL380G6 ● Add CUCM 6.1(4), CUCM 7.1(3), CER 7.
Ordering Guide 2. Tips for Using This Ordering Guide There are several tips that can help you use this ordering guide effectively and simplify the quoting and ordering of Cisco Unified Communications products. Each product line has its own chapter in the ordering guide: Chapter Product ● Cisco Unified Communications Manager - 8.5(x) ● Cisco Unified Computing System (supported models, generations, and configurations) ● Cisco 7800 Series Media Convergence Servers ● Cisco Emergency Responder 8.
Ordering Guide ● Help with Unified Workspace Licensing orders - use the cuwl-support@cisco.com alias. ● Resolving orders on New Product Hold (NPH) - Start at https://www.cisco.com/cgibin/Software/FormManager/formgenerator.pl?fid=10520 and then consult the product management alias for the affected product.
Ordering Guide ◦ If server lead time is a concern for customer success or condition of business, you should compare Cisco MCS 7800 and SW-only equivalents direct from the server vendors to see what provides the best ship date. ◦ If inventories become limited, you will see lead times pushed out as Cisco Manufacturing adjusts shipment scheduling to be in line with supply capabilities. The Lead Times Tool will provide insight into expected lead times for newly booked orders.
Ordering Guide 3. Cisco Unified Communications Manager and Cisco Intercompany Media Engine This section provides instructions for the following order scenarios: ● New Systems for Production, i.e., a new purchase of Cisco Unified Communications Manager or Cisco Intercompany Media Engine software, either on approved customer-provided hardware or with an appropriate Cisco MCS 7800 Media Convergence Server. ● Upgrades and Migrations, i.e., of hardware and/or software in an existing System.
Ordering Guide ● Cisco Unified Communications Manager release introduction is event-based, not time-based. IPCBU targets approximately 18 months between major releases (e.g., 6.0 vs. 7.0) and a minor release (e.g., 6.1, 7.1) approximately 6 months after FCS of the major release (e.g., 6.0, 7.0). End of Sale of a Major Release is indexed to FCS of the Minor Release (e.g., End of Sale of 6.0 indexed to FCS of 6.1). End of Sale of Minor releases is indexed to FCS of the designated replacement release (e.g.
Ordering Guide Finally, if you are ordering a TelePresence or Video-only deployment, you use a different set of User Connect Licensing SKUs. Each of these steps is described in more detail below. Product part numbers and prices are included for your reference. User Connect Licenses can be combined with Cisco Unified Workspace Licenses (UWL) on the same cluster. If they are combined, however, UCSS must be ordered for all users on that cluster.
Ordering Guide User Connect Licensing Ordering Instructions Step 1. In the Dynamic Configuration Tool (DCT), start with the “top-level” part number matching the Cisco Unified Communications Manager version you want (Table 2). Table 2. “Top-level” Part Number for ordering Cisco Unified Communications Manager (Unified CM) and Cisco Intercompany Media Engine Product Number Description List Price ($US) UCSS Orderable? CUCM-USR-LIC Unified Connect Licensing - Top Level part Number For Ordering 8.
Ordering Guide ● Basic IP User License - Entitles the user to use of one (1) Basic Cisco IP Endpoint, currently Cisco Unified IP Phone 6911 and 6921 models. Basic IP User License also entitles Mobile Connect for a user who does not have any mobile client (dual mode or Cisco Unified Mobile Communicator) or any third-party mobile solution. Note: One UCL can cover multiple mobile devices with mobile connect for the same user. Table 3 lists the telephony and mobility User Connect licenses. Table 3.
Ordering Guide Definitions: ● Adjunct License - licenses an existing Enhanced or Basic user for one assigned audio or video endpoint or soft client such as Cisco IP Communicator or Cisco Unified Personal Communicator. Note: Mobile Communicator licensing is covered as part of Cisco Unified Mobility Advantage. ● Hotel Adjunct License – licenses a hotel guest room with an existing Enhanced or Basic license for one additional audio or video endpoint.
Ordering Guide UCM-7845-85 CUCM 8.5 7845 $0 0 to 15 CUCM-UCS-7500-85 CUCM 8.5 - For UC on UCS 7500 user VM $0 CUCM-UCS-2500-85 CUCM 8.5 - For UC on UCS 2500 user VM $0 CUCM-UCS-1000-85 CUCM 8.5 - For UC on UCS 1000 user VM $0 UCM-7816-85-XU CUCM 8.5 7816, Export Unrestricted $0 UCM-7825-85-XU CUCM 8.5 7825, Export Unrestricted $0 UCM-7835-85-XU CUCM 8.5 7835, Export Unrestricted $0 UCM-7845-85-XU CUCM 8.5 7845, Export Unrestricted $0 UCM-7816-71 CUCM 7.
Ordering Guide Top Level CUCM-USR-LIC Description List Price ($US) UCSS-UCM-5-1-C UCSS for 1 User for 5 years, tier C $21.00 UCSS-UCM-BAS-1-1-A UCSS for 1 User for 1 year, tier A $7.00 UCSS-UCM-BAS-2-1-A UCSS for 1 User for 2 years, tier A $12.00 UCSS-UCM-BAS-3-1-A UCSS for 1 User for 3 years, tier A $15.00 UCSS-UCM-BAS-5-1-A UCSS for 1 User for 5 years, tier A $25.00 UCSS-UCM-BAS-1-1-B UCSS for 1 User for 1 year, tier B $5.
Ordering Guide Top Level CUCM-USR-LIC Description List Price ($US) UCSS-TP-SGL-1M-1 UCSS for 1 User for 1 month $10.00 UCSS-TP-MULT-1-1 UCSS for 1 User for 1 year $110.00 UCSS-TP-MULT-2-1 UCSS for 1 User for 2 years $187.00 UCSS-TP-MULT-3-1 UCSS for 1 User for 3 years $231.00 UCSS-TP-MULT-5-1 UCSS for 1 User for 5 years $385.00 For detailed UCSS options, refer to “Cisco Unified Communications Software Subscription (UCSS)”. Table 8.
Ordering Guide Top Level L-UCSS-UCM Description (eDelivery) List Price ($US) L-UCSS-UCMESS1-3-A UCSS for 1 User for 3 years, tier A $7.00 L-UCSS-UCMESS1-5-A UCSS for 1 User for 5 years, tier A $11.00 L-UCSS-UCM-ESS-1M UCSS for 1 User for 1 month, tier B $1.00 L-UCSS-UCMESS1-1-B UCSS for 1 User for 1 year, tier B $2.00 L-UCSS-UCMESS1-2-B UCSS for 1 User for 2 years, tier B $4.00 L-UCSS-UCMESS1-3-B UCSS for 1 User for 3 years, tier B $5.
Ordering Guide Step 2. . Select one of the required Call-Control Options and one of the required Cisco Intercompany Media Engine options (Table 6) for each node in your Cisco Unified Communications Manager cluster. Each node must have these options, and each option must correspond to the server class that the node runs on. This selection will deliver appropriate media and node licensing. Table 9.
Ordering Guide each Unified CM cluster is required to be licensed for a minimum of 50 User Basic or Enhanced licenses, even if the CM cluster is solely supporting Mobile agents. See examples. Examples: 1.
Ordering Guide ● The Cisco Unified Communications Manager hardware compatibility matrix at http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9. html will tell you if the desired “to” Cisco Unified Communications Manager version will work with your existing hardware, or if a hardware upgrade or server migration is required. ● The supported Cisco Unified Communications Manager direct upgrade paths at http://www.cisco.
Ordering Guide ● If you are staying on the same Cisco Unified Communications Manager release and are just migrating hardware, you should order “bare-metal” product IDs (end in -IPC1 or -IPC2) and not product IDs with other suffixes, because these will ship you factory-installed software copies. ● If you are upgrading your Cisco Unified Communications Manager release and you are migrating hardware, order the product ID corresponding to the destination Cisco Unified Communications Manager release (e.g.
Ordering Guide c. Get suffix of Hardware Migration SKU for your “from” (existing) and “to” (replacement) Server Classes. d. Order the Hardware Migration SKU corresponding to the prefix and suffix. These steps are described in more detail below. b. Get prefix of Hardware Migration SKU for your version of Cisco Unified Communications Manager (Table 15) Table 14. Prefix of Hardware Migration Unified CM Version Hardware Migration SKU’s Prefix 3.2 or earlier Must first upgrade to Unified CM 3.3 3.
Ordering Guide ● Any MCS 7830 ● Any MCS for Cisco Unified CM whose SKU begins with “MCS7835” or “MCS-7835” MCS 7835 ● Any certified single-CPU HP DL380 with dual CPU ● Any certified single-CPU IBM x340, x342, x345, x346, x346r, x3650 ● Any MCS for Cisco Unified CM whose SKU begins with “MCS7845” or “MCS-7845” ● Any certified dual-CPU HP DL380 with dual CPU MCS 7845 ● Any certified dual-CPU IBM x345, x346, x346r, x3650 Next, look up the Hardware Migration SKU suffix corresponding to your Server Classes
Ordering Guide required. E.g., 6.1(3) → 8.0(1) is a single-hop direct upgrade path, but 6.1(1) requires a multihop path 6.1(1) → 6.1(3) → 8.0(1). 3. If you are covered by UCSS, the new Cisco Unified Communications Manager 7.1(5) or 8.0(1) version can be obtained from the Product Upgrade Tool at http://www.cisco.com/upgrade (see previous section Tips for Using this Ordering Guide - 8.0(1) images are available only on DVD; you cannot download them from Cisco.com).
Ordering Guide Table 18. UCSS Options for each UCL Software Migration SKU MIG SKU CUCM Migration User Options List US $ MIG-CUCM-USR-A Upgrade from ala carte CM to Enhanced USR, 1 User, tier A $3.00 UCSS-UCM-1-1-A Only For Govt/Hr. Ed $12.00 UCSS-UCM-3-1-A Mandatory Attach $26.00 UCSS-UCM-5-1-A Can optionally be selected $42.00 MIG-CUCM-USR-B Upgrade from ala carte CM to Enhanced USR, 1 User, tier B $3.00 UCSS-UCM-1-1-B Only For Govt/Hr. Ed $9.
Ordering Guide MIG SKU CUCM Migration User Options List US $ MIG-CUCM-ESS-USR-B Upgrade from ala carte CM to Essential USR, 1 User, tier B $3.00 UCSS-UCM-ESS-1-1-B Only For Govt/Hr. Ed $3.00 UCSS-UCM-ESS-1-3-B Mandatory Attach $7.00 UCSS-UCM-ESS-1-5-B Can optionally be selected $11.00 MIG-CUCM-ESS-USR-C Upgrade from ala carte CM to Essential USR, 1 User, tier C $3.00 UCSS-UCM-ESS-1-1-C Only For Govt/Hr. Ed $3.00 UCSS-UCM-ESS-1-3-C Mandatory Attach $7.
Ordering Guide Product Number Description List Price ($US) Number of Nodes UCSS Orderable? UCM-7816-85 CUCM 8.5 7816 $0 0 to 15 N UCM-7825-85 CUCM 8.5 7825 $0 0 to 15 N UCM-7835-85 CUCM 8.5 7835 $0 0 to 15 N UCM-7845-85 CUCM 8.5 7845 $0 0 to 15 N Cisco Intercompany Media Engine Options IME-7825-85 IME 8.5 7825 $0 0 to 5 N IME-7845-85 IME 8.5 7845 $0 0 to 5 N Below are specific recommendations for combinations of “from” and “to” software versions.
Ordering Guide UCM-7845-85 CUCM 8.5 7845 $0 2 Y Cisco Intercompany Media Engine Options IME-7825-85 IME 8.5 7825 $0 0 to 5 N IME-7845-85 IME 8.5 7845 $0 0 to 5 N 3.3 Add-on Users After initial purchase of or migration to 8.0(1) with User Connect Licensing, you can purchase additional users to expand the deployment. The SKUs you order deliver appropriate licensing but not media (since that was already obtained from the initial purchase or migration). Do the following: Step 1.
Ordering Guide UCM-7825-85 CUCM 8.5 7825 $0 5 Y UCM-7835-85 CUCM 8.5 7835 $0 5 Y UCM-7845-85 CUCM 8.5 7845 $0 5 Y Cisco Intercompany Media Engine Options IME-7825-85 IME 8.5 7825 $0 0 to 5 N IME-7845-85 IME 8.5 7845 $0 0 to 5 N Note: For customers that have already ordered Cisco Unified Communications Manager 8.
Ordering Guide Table 25. NFR SKUs Product Number Description List Price ($US) UCSS Orderable? CM8.5-K9-NFR SW, CUCM 8.5, Not for Resale $200 No CM7.1-K9-NFR SW, CUCM 7.1, Not for Resale $200 No CM8.5-K9-NFR-TRNG SW, CUCM 8.5, Not for Resale - Training Partners Only $200 No CM7.1-K9-NFR-TRNG SW, CUCM 7.1, Not for Resale - Training Partners Only $200 No SME8.5-K9-NFR-TRNG SW, CUCM-SME8.0, SW for SME Server, Not for Resale, $200 No SME8.5-K9-NFR SW, CUCM-SME8.
Ordering Guide 4. Cisco Unified Computing System (“UC on UCS”) 4.1 General Information For general information on Cisco Unified Computing System, see http://www.cisco.com/go/ucs. For general information on Cisco Unified Communications support of the Cisco Unified Computing System (UCS), see http://www.cisco.com/go/swonly and http://www.cisco.com/go/uc-virtualized. For B-Series Blade Server hardware End of Sale and End of Life, please see http://www.cisco.com/en/US/products/ps10280/prod_eol_notices_list.
Ordering Guide The following information affects server purchasing decisions for Cisco Unified Communications products so is included here for background/reference/convenience. Positioning - when should you buy Cisco UCS vs. Cisco MCS 7800 for Cisco Unified Communications? Table 28 outlines the main differences between Cisco Unified Communications on the Cisco MCS 7800 vs. Cisco Unified Communications on Cisco UCS.
Ordering Guide Important Notes on Cisco UCS Lifespan Because lifecycle status is often a purchasing consideration, we include some reference information here. ● - Hardware and Software releases have separate life spans, separate End-of-Life policies, and separate End ofSale/End-of-Support announcements. Carefully read an announcement because it will be for either hardware or software, not both. See the End-of-Life portal at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_list.html.
Ordering Guide You should familiarize yourself with the following resources to help you quote a UC on UCS solution: ● Technical Prep materials at http://www.cisco.com/go/ucmigration. ● Plan/Design and support information at http://www.cisco.com/go/uc-virtualized and http://www.cisco.com/go/ucsrnd. Some level of UC application design effort is required to determine server quantity required. © 2010 Cisco and/or its affiliates. All rights reserved.
Ordering Guide ● Netformx DesignXpert, which is used to order Cisco UCS B-Series blade servers, Cisco UCS 5100 Blade Server Chassis, Cisco UCS 2100 Series Fabric Extenders, and Cisco UCS 6100 Fabric Interconnect Switches. Cisco has created both a “UC Advisor” and “UCS Advisor” within DesignXpert to assist with solution pricing. Please visit www.cisco.com/go/designxpert. ● Solution Expert, which will determine Cisco UCS server quantity for input into Netformx “UCS Advisor”.
Ordering Guide ◦ Check server compatibility resources to ensure the target applications (and versions) are supported for the UCS models you want to quote. For example, Cisco UCM compatibility starts with Version 8.0(2), requires use of VMware ESXi 4.0, and is detailed at http://www.cisco.com/go/swonly and http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4 f9.html. ◦ UC Applications: See http://www.cisco.
Ordering Guide Netformx DesignXpert, you will bypass configuration checking rules and you may submit an incorrect configuration. This will delay booking and shipping of your order. For UCS B-series, the minimum server quantity may need to be increased to accommodate the customer’s “Placement Logic”. For example, any of the following will force you to increase the UCS server quantity required.
Ordering Guide A Cisco UCS server may also be quoted as a “build-to-order” configuration of Data-Center part numbers. For UCS C-series, these may be ordered via standard Cisco ordering tools. For UCS B-series, these must be ordered via “UCS Advisor” in NetformX DesignXpert. This option is appropriate for mixed software deployments, where the customer wants something different than the “preset” reference configuration. See http://www.cisco.
Ordering Guide You may order a Collaboration UCS SKU with a Data Center VMware SKU, or vice versa. Note that Data Center SKUs are only available for VMware Advanced, Enterprise and Enterprise Plus Editions. Collaboration SKUs are only available for VMware Standard Edition. VMware may only be sold by Cisco for use with UCS servers. Regardless of how the server was ordered, customers can also purchase the license from VMware or reuse an existing license.
Ordering Guide ● The capacity required on the disk array is design-dependent - see http://www.cisco.com/go/uc-virtualized and http://www.cisco.com/go/srnd - but must cover such things as Virtual Machine logical disks, VMware overhead, and physical-disk redundancy. ● See http://www.cisco.com/go/swonly for other technical requirements.
Ordering Guide Services UC services for applications, phones, gateways, and soft clients (ESW or Cisco SMARTnet support) are exactly the same for Cisco Unified Communications on the Cisco MCS 7800 and Cisco Unified Communications on Cisco UCS. Cisco UCS server hardware requires its own special services. Important: Cisco UCS does not use Cisco SMARTnet support; instead it uses an extended 3-year warranty with optional value-add services (see http://www.cisco.com/en/US/products/ps10321/serv_home.
Ordering Guide CON-UCS2-UCSC21M1 UCS 8x5x4 CON-UCS1-UCSC21M1 UCS8x5xNBD CON-UCW8-UCSC21M1 UCW 24x7x2OS CON-UCW7-UCSC21M1 UCW 24x7x4OS CON-UCW6-UCSC21M1 UCW 8x5x4OS CON-UCW5-UCSC21M1 UCW 8x5xNDBOS CON-UCW4-UCSC21M1 UCW 24x7x2 CON-UCW3-UCSC21M1 UCW 24x7x4 CON-UCW2-UCSC21M1 UCW 8x5x4 UCS-C210M1-VCD2 CON-UCS8-UCSC210M UCS 24x7x2OS CON-UCS7-UCSC210M UCS 24x7x4OS CON-UCS6-UCSC210M UCS 8x5x4OS CON-UCS5-UCSC210M UCS 8x5xNDBOS CON-UCS4-UCSC210M UCS 24x7x2 CON-UCS3-UCSC210M UCS 24x7x4 C
Ordering Guide support are covered by SmartNet and ESW). Note: This information is here for convenience only; the authoritative sources are the Services Ordering Guide and your Services Account Manager.
Ordering Guide See Cisco Unified Communications product documentation for other features impacted by lack of USB device support (such as tape backup support). Rack-mounting or Rail Kits: For details on what ships with Cisco UCS, see the links below. ● Cisco UCS B-Series: See: http://www.cisco.com/en/US/docs/unified_computing/ucs/hw/chassis/install/install.html ● Cisco UCS C-Series: See: http://www.cisco.com/en/US/docs/unified_computing/ucs/c/hw/C210M1/install/install.
Ordering Guide Power cord options are included with Cisco UCS C210 and UCS C200 General-Purpose Rack-Mount Servers. Power cords do not ship with Cisco UCS B200 Blade Servers, only with Cisco UCS 5100 Blade Server Chassis and Cisco UCS 6100 Fabric Interconnect Switches. Cisco UCS provides options for different power-cord types (such as hooded power cords, or male/female connector variants for hookup to a UPS).
Ordering Guide 5. Cisco MCS 7800 Media Convergence Servers 5.1 General Information For Cisco MCS 7800 hardware End of Sale and End of Life, please see http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_eol_notices_list.html. For Cisco Unified Communications Manager appliances that are End of Sale and End of Life because the hardware they use is End of Sale, please see http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_list.html.
Ordering Guide ◦ -CMB1: factory install of Cisco Unified Communications Manager 6.0 ◦ -CMB2, -CMB2D: factory install of Cisco Unified Communications Manager 6.1 ◦ -CMC1: factory install of Cisco Unified Communications Manager 7.0 ◦ -CMC2: factory install of Cisco Unified Communications Manager 7.
Ordering Guide Third-party hardware on the Cisco MCS 7800 is not supported unless explicitly covered in the software ordering guides or release notes. For example, Cisco Unified Communications Manager 6.1 does not support different or additional network interface cards, but does support basic UPS integration. Third-party software support for the Cisco MCS 7800 should come from the software product documentation; e.g., for Cisco Unified Communications Manager, see: http://www.cisco.
Ordering Guide Important Notes on Cisco MCS 7800 Service and Support The following applies only to Cisco branded servers and not to exact match equivalents purchased directly from HP/IBM. Contact Cisco Customer Advocacy Service Logistics and Product Support Engineering for additional details. ● Cisco MCS 7800 servers are supported by the OEM vendors (HP/IBM) with Cisco TAC acting as the intermediary.
Ordering Guide For all other UC applications, please consult the ordering guide for that UC application for guidance on what MCS SKU to order. Most applications not listed here require a “bare-metal server SKU” similar to the ones in Step 2 below. Perform the following steps to order new MCS 7800 hardware: 1. Verify hardware support and appliance availability for the UC application being ordered. 2. Order the appropriate bare-metal server(s) or pre-loaded appliance(s) for the UC application. 3.
Ordering Guide If the customer is ordering Cisco Emergency Responder, or otherwise needs a bare-metal server (i.e. hardware with nothing factory pre-loaded), please order from Table 32 below. Table 32.
Ordering Guide ● Add Hardware to support Cisco Unified Communications Manager Music On Hold (MoH) feature with an external audio source ● Add Memory, subject to UC application support policy ● Add Hard Drives, subject to UC application support policy ● Use the server vendor’s service processor, subject to UC application support policy 5.
Ordering Guide 1. Order direct from HP or IBM an exact match of the component(s) you need. Memory and disk quantity and sizes must exactly match the content of http://www.cisco.com/go/swonly. 2. If the exact match is no longer available from HP and IBM, the customer should migrate to a newer server. a. Hardware Security Key for Cisco Unified Communications Manager Table 34.
Ordering Guide c. Hardware for Music on Hold This section concerns you only if you require an external audio/music source for the Cisco Unified Communications Manager Music On Hold (MOH) feature. Cisco Unified Communications Manager uses an external USB-to-audio dongle for audio connectivity to external sources. Cisco Unified Communications Manager on the Cisco MCS 7835-1000, MCS 7835-1266, and MCS 7845-1400 used to certify (but not resell) the AOpen AW-840 PCI sound card.
Ordering Guide d. Memory Installed memory must be an exact match for what Cisco has certified to be supported; i.e., exactly the same vendor, make, model, specs, and third-party part numbers. For guidelines on memory upgrades and replacements, see: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801fa026.shtml. Different memory configurations (module quantity and size) must not be installed because they are not certified.
Ordering Guide ● Compliant with 19-inch Industry-standard EIA-310D ● Depth range of the slides is from 440mm to 790mm ● Threaded racks: M6, 10-32, and 12-24 ● Also enables punched round and square hole racks Use native HP/IBM documents for instructions on installing the rail kits. If you require rail kits for a different rack type (such as telco racks or HP or IBM proprietary racks), order that directly from IBM or HP. Cisco does not provide SKUs for rail kits. g.
Ordering Guide MCS 7835/45-I2 and MCS 7816/25/28-I3 and-I4 have partial support for IBM’s Remote Supervisor Adapter II (RSA II). • MCS 7835/45-I2 ship with this hardware. • MCS 7816/25/28-I3 and –I4 do NOT ship with this hardware. Customers may order direct from IBM and install themselves. • UC apps have no integration with RSA II firmware, software, licensing or user interfaces. • RSA II feature support by UC is limited to remote console and remote power management.
Ordering Guide 6. Cisco Emergency Responder 8.5 6.1 Cisco Emergency Responder Release 8.5 Highlights Pricing and ordering for Cisco Emergency Responder 8.5 are similar to Cisco Emergency Responder 8.0, but have changed significantly from earlier releases. Cisco Emergency Responder 8.5 server software and user licenses are ordered together as part of a configurable product part number. Cisco Emergency Responder 8.5 is priced only according to the number of users supported.
Ordering Guide ● The total number of phones supported on all Cisco Unified Communications Manager clusters does not exceed the capacity of the Cisco Emergency Responder servers. 3. Order the desired quantity of Cisco Emergency Responder user licenses and Cisco Emergency Responder 8.5 software servers. Select product part numbers from Table 39. The table also provides an example UCSS product number and price that corresponds with Cisco Emergency Responder. Table 39.
Ordering Guide LAN Switches 200 500 1,000 2,000 LAN Switch Ports 12,000 20,000 60,000 120,000 Emergency Response Locations (ERLs) 1,000 3,000 7,500 10,000 6.3 Additional User Licenses Additional Cisco Emergency Responder user licenses may be ordered at any time, provided that the Cisco Emergency Responder 8.5 system capacity for the class of hardware server, as shown in Table 41, will not be exceeded.
Ordering Guide In this case, customers must order equal quantities of Cisco Emergency Responder user licenses and the corresponding UCSS for 3 (or 5) years. 6.4.3 Upgrades without UCSS Customers not adding UCSS and upgrading to Cisco Emergency Responder 8.5 from Cisco Emergency Responder 2.0, Cisco Emergency Responder 7.0, or Cisco Emergency Responder 7.1 may order the desired quantity of Cisco Emergency Responder user licenses and Cisco Emergency Responder 8.5 server software from Table 48.
Ordering Guide 7. Cisco Unified Enterprise, Business, & Department Attendant Consoles 7.1 New Systems Note: SKUs for Attendant Consoles are not version-specific. Ordering one of these SKUs entitles you to download the version that is compatible with your Cisco Unified Communications Manager. Ordering Cisco Unified Enterprise, Business, or Department Attendant Consoles requires the use of the Cisco Dynamitic Configuration Tool.
Ordering Guide 2. Input “CUD-ATT-CON=” in the Dynamic Configuration Tool to begin the configuration. 3. When the Configuration Tool appears, click the gray “Select Options” tab. 4. Then click the text entitled “Cisco Unified Department Attendant Console options,” which is located on the left side of the Configuration Tool below text “STEP 1: Select Item Category”. 5.
Ordering Guide Client Requirements for the Cisco Unified Enterprise Attendant Console The operator client for the Cisco Unified Enterprise Attendant Console requires the PC specifications listed in Table 47. Cisco Unified Enterprise Attendant Console client software can be installed on many PCs, but only up to 25 operators can be licensed per Cisco Unified Enterprise Attendant Console server. Table 48.
Ordering Guide Sound card 17-in. monitor (highly recommended) Windows Small Fonts Windows Vista Professional plus SP2 (32 bit) or Windows XP Professional with SP2 Server Requirements for the Cisco Unified Department Attendant Console The server software for the Cisco Unified Department Attendant Console can be installed to a dedicated hardware server or can be loaded on a desktop PC running Windows 2003 Server or Windows 2008 server.
Ordering Guide 8. Cisco Unified Communications Manager Session Management Edition 8.1 New Systems Cisco Unified Communications Manager Session Management Edition 8.0 (CUCM-SME 8.0) is the latest release of the product originally introduced in Cisco Unified Communications 7.1(3). Cisco Unified Communications Manager Session Management Edition builds on the extensible Cisco Unified Communications Manager to deliver functions for centralized call-control routing, application integration, and policy.
Ordering Guide Table 56. UCSS Top-level SKUs Product Number Description List Price ($US) UCSS-SME UCSS - Top Level part Number For Ordering SME 8.0 Systems $0 L-UCSS-SME UCSS - Top Level part Number For Ordering SME 8.0 Systems for Electronic Delivery $0 If you select UCSS-SME, the UCSS options for different terms are listed in Table 56. Table 57.
Ordering Guide a. (Recommended) Purchase UCSS as part of the migration to 8.0, and convert a la carte to User Connect Licensing via “UCL Software Migration” SKUs and Call-Control Option SKUs. The customer is covered by UCSS after the upgrade/migration. b. Do not purchase UCSS as part of the migration to 8.0, and convert a la carte to User Connect Licensing via “UCL Software Upgrade” SKUs and Call-Control Option SKUs. The customer is still not covered by UCSS after the upgrade/migration.
Ordering Guide Step 2. Select the part numbers and quantity of users that are to be upgraded (Table 61). Table 62. Cisco UCL Software Upgrade SKU for Cisco Unified Communications Manager Session Management Edition (without UCSS) Product Number Description List Price ($US) Number of Nodes UCSS Orderable? LIC-SME-SESS-UPG Al-Carte Upgrade for 1 Session $25 Min 200 Y Step 3.
Ordering Guide 9. Cisco Unified Communications Software Subscription (UCSS) Cisco Unified Communications Software Subscription is a product that allows customers to receive major software version upgrades without cost for the duration of the subscription. It is available as a one-, two-, three- or five-year subscription. A valid Cisco Unified Communications Operate Services contract must be either in place or purchased with the Cisco Unified Communications Software Subscription.
Ordering Guide eDelivery is available for most Unified Communications Software Subscription products. eDelivery enables partners to order unique L-UCSS product part numbers and have entitlement documentation sent using electronic delivery capabilities. To order by eDelivery, follow the same ordering process but use L-UCSS part numbers. Simply place “L” in front of the UCSS part number. Examples: L-UCSS-UCM, L-UCSS-ER. For more information about UCSS, refer to: http://www.cisco.com/go/ucss.
Ordering Guide UCSS-‐UCM-‐2-‐1-‐B UCSS-‐UCM-‐3-‐1-‐B UCSS-‐UCM-‐5-‐1-‐B UCSS-UCM-1M-1 CUCM Enhanced User License UCSS options B UCSS-‐UCM-‐1-‐1-‐C UCSS-‐UCM-‐2-‐1-‐C UCSS-‐UCM-‐3-‐1-‐C UCSS-‐UCM-‐5-‐1-‐C UCSS-UCM-1M-1 CUCM Basic User License UCSS options A UCSS-‐UCM-‐BAS-‐1-‐1-‐A UCSS-‐UCM-‐BAS-‐2-‐1-‐A UCSS-‐UCM-‐BAS-‐3-‐1-‐A UCSS-‐UCM-‐BAS-‐5-‐1-‐A UCSS-UCM-B
Ordering Guide CUCM Essential User License UCSS options B Price Bracket Applies for 1000 to 9999 Users One year UCSS - 1 Essential User Two year UCSS - 1 Essential User Three year UCSS - 1 Essential User Five year UCSS - 1 Essential User One Month UCSS - 1 Essential User Pricing Price Bracket Applies for 1000 users and up One year UCSS - 1 Essential User Two year UCSS - 1 Essential User Three year UCSS - 1 Essential
Ordering Guide UCSS-TP-MULT-5-1 UCSS-TP-MULT-1M-1 UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user $ 385.00 $ 10.
Ordering Guide CUCM Basic User License UCSS options B L-‐UCSS-‐UCMBAS-‐1-‐1-‐C L-‐UCSS-‐UCMBAS-‐2-‐1-‐C L-‐UCSS-‐UCMBAS-‐3-‐1-‐C L-‐UCSS-‐UCMBAS-‐5-‐1-‐C L-UCSS-BAS-1M-1 CUCM Essential User License UCSS options A L-UCSS-UCMESS1-1-A L-‐UCSS-‐UCMESS2-‐1-‐A L-‐UCSS-‐UCMESS3-‐1-‐A L-‐UCSS-‐UCMESS5-‐1-‐A L-UCSS-UCM-ESS-1M CUCM Essential User License UCSS option
Ordering Guide Five year UCSS - 1 Desktop Video User One Month UCSS - 1 Desktop Video User $ 102.00 Pricing L-UCSS-TP-SGL-5-1 UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user L-UCSS-TP-SGL-1M-1 $ L-UCSS-TP-DTP-5-1 L-UCSS-TP-DTP-1M-1 Single Screen TelePresence User License UCSS Options L-UCSS-TP-SGL-1-1 L-UCSS-TP-SGL-2-1 L-UCSS-TP-SGL-3-1 $ 3.00 $ 65.00 $ 111.
Ordering Guide Table 67.
Ordering Guide Table 68.
Ordering Guide 10. Cisco Services 10.1 Cisco Unified Communications Services Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient, converged network that meets business needs. Using the Cisco Lifecycle Services approach, Cisco and its channel partners provide a broad portfolio of unified communications services that address all aspects of network deployment, operation, and optimization.
Ordering Guide 11. Cisco Capital Financing The significant benefits offered by Cisco Unified Communications make it the natural choice to replace traditional PBX systems. As with any technology investment, the question is the affordability of the new system. The answer is financing from Cisco Capital.
Ordering Guide Printed in USA © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change.
