Technical information

Ordering Guide
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3. Cisco Unified Communications Manager and Cisco Intercompany
Media Engine
This section provides instructions for the following order scenarios:
●
New Systems for Production, i.e., a new purchase of Cisco Unified Communications Manager or Cisco
Intercompany Media Engine software, either on approved customer-provided hardware or with an appropriate
Cisco MCS 7800 Media Convergence Server.
●
Upgrades and Migrations, i.e., of hardware and/or software in an existing System.
●
Non-Production Systems, i.e., for use with labs, demos, etc.
A Note About Electronic License Delivery
Cisco now offers Electronic License Delivery (eLD) on many license SKUs worldwide. You will know which SKUs are
designated for eLD by the SKU description as well as the SKU itself, which has an ‘L-‘ designation. For example, the
eLD SKU for 10 Device License Units is L-CM-DL-10=, whereas the same license SKU for physical delivery is LIC-
CM-DL-10=.
Where possible, it is strongly encouraged to use eLD SKUs rather than physical-delivery SKUs. Please refer to the
eLD website for a review of the benefits of eLD for customers, partners, and Cisco:
http://www.cisco.com/web/tsweb/edelivery/pilot/edelivery.html.
Important Notes on Hardware/Software Compatibility
New hardware generations and new software releases leap-frog each other in time.
For newest software support on existing or older servers, IPCBU tries to go back approximately 3 years from software
release FCS for server model/generation support.
For newest hardware support on existing or older software releases, IPCBU tries to go back approximately 3 years
from hardware FCS, but only for the latest or “tip” release of each major release.
Actual compatible hardware/software lists may be a larger or smaller set than these targets, based on market needs,
sustaining costs, native hardware/OS incompatibilities, and resource availability. Do not expect every software
release to work on every server model.
●
New Hardware Example: Cisco MCS 7825-I4 FCS was in February 2009; it supports Cisco Unified
Communications Manager 7.1, 6.1, and 4.3, but not 3.3-4.2, 5.0, 6.0, or 7.0 because these models are either
not “tip” releases or too far along in their End-of-Life milestones.
●
New Software Example: Cisco Unified Communications Manager 7.0(1) FCS was in September 2008; it
supports Cisco MCS 7825-I3, MCS 7825-I2, MCS 7825-I1, and MCS 7825-I3.0, but no earlier model
generations because they are too old, they are incompatible with the latest software/OS versions, or no
resources are available to support.
Important Notes on Software Release Lifespan
Because lifecycle status is often a purchasing consideration, we include some reference information here.
●
Hardware and Software releases have separate life spans, separate End-of-Life policies, and separate
End-of-Sale/End-of-Support announcements. Carefully read an announcement because it will be for either
hardware or software, not both. See the End-of-Life portal at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_list.html.