Cisco Unified Communications Solutions Ordering Guide User Connect Licensing for Cisco Unified Communications Manager 8.0(3), 8.5(1), 8.6(1) Cisco Unified Computing System (“UC on UCS”) Cisco 7800 Series Media Convergence Servers Cisco Emergency Responder 8.6 Cisco Unified Enterprise Attendant Console 8.0 Cisco Unified Business Attendant Console 8.0 Cisco Unified Department Attendant Console 8.0 Cisco Intercompany Media Engine 8.0, 8.5, 8.6 Cisco Unified Communications Manager Session Management Edition 8.
Ordering Guide Pricing Inquires For further information, questions, and comments please email the appropriate contact from the list below: Field and Channel Partner Forum at http://www.myciscocommunity.com ® Cisco Unified Communications Manager, Cisco Unified Communications Manager Session Management Edition, Cisco Intercompany Media Engine - ucmanager-pm-team@cisco.com Cisco Unified Computing System ● Pricing, Ordering, Roadmap questions (internal only): ask-uc-on-ucs@cisco.com, ask-ucs-pm@cisco.
Ordering Guide 5. Cisco MCS 7800 Media Convergence Servers ..................................................................................................... 56 5.1 General Information ........................................................................................................................................... 56 5.2 New Hardware ...................................................................................................................................................
Ordering Guide 1. Introduction 1.1 Purpose, Audience, and Scope ® This document describes the pricing, packaging structure, and ordering for Cisco Unified Communications Manager 8.0(3) thru 8.6, Cisco 7800 Series Media Convergence Server (latest models/generations only), Cisco Emergency Responder 8.6, Cisco Unified Enterprise Attendant Console 8.0, Cisco Unified Business Attendant Console 8.0, Cisco Unified Department Attendant Console 8.0, Cisco Intercompany Media Engine 8.0 through 8.
Ordering Guide http://www.cisco.com/go/iaas http://www.cisco.com/go/usd © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change.
Ordering Guide ● Cisco 7800 Series Media Convergence Servers http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps378/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html (server datasheets) ● Cisco Emergency Responder http://www.cisco.com/en/US/products/sw/voicesw/ps842/index.html http://www.cisco.
Ordering Guide “UCS ATP” partners can access training materials for Netformx DesignXpert at http://www.ciscoprc.com and http://design.netformx.com/cp. Look under SALESPricing and Ordering. Titles will contain “UCS”, “UC on UCS”, “Unified Computing System” or “Netformx”.
Ordering Guide Cisco Unified Communications Manager Sizing Tool The new Cisco Unified Communications Sizing Tool (Unified CST) is now available. Cisco Unified CST delivers hardware sizing for complex Enterprise Unified Communications solutions, including Cisco Unified Contact Center Enterprise (Unified CCE). Cisco Unified CST is ideal for new or existing deployments, supporting Cisco Unified Communications System Releases 5.1 or later. © 2010 Cisco and/or its affiliates. All rights reserved.
Ordering Guide An easily navigable GUI, auto-save capability, and the ability to copy and share solutions facilitate complex solution sizing. Simply enter input parameters once and the tool automatically adjusts to the effect on other affected solution components. Cisco Unified CST outputs update in real-time when inputs change, enabling you to view changes instantaneously. CPU and memory usage displays allow you to tweak sizing for optimal server quantities.
Ordering Guide 1.4 Cisco Unified Workspace Licensing Cisco Unified Workspace Licensing (UWL) is an ordering method for customers and their users to realize the total value of Cisco Unified Communications applications in one package. Cisco Unified Workspace Licensing provides the licensing, access rights, and application software on a per-user basis for many other Cisco Unified Communications applications.
Ordering Guide Oct 1, 2009 ● Add MCS 7835-I3, 7845-I3, DL380G6 ● Add CUCM 6.1(4), CUCM 7.1(3), CER 7.1 ● Remove End of Sale software releases Feb 1, 2010 ● Update MCS 7800 (HP OEM exit, End of Sale updates) ● Add CUCM 7.1(5), 8.0(1), CIME, CUCM-SME, CER 8.0, CUxAC 8.0 ● Add User Connect Licensing Apr 1, 2010 ● Add UC on UCS and CIME for 8.
Ordering Guide 2. Tips for Using This Ordering Guide There are several tips that can help you use this ordering guide effectively and simplify the quoting and ordering of Cisco Unified Communications products. Each product line has its own chapter in the ordering guide: Chapter Product ● Cisco Unified Communications Manager - 8.x ● Cisco Unified Computing System (supported models, generations, and configurations) ● Cisco 7800 Series Media Convergence Servers ● Cisco Emergency Responder 8.
Ordering Guide ● Help with Unified Workspace Licensing orders - use the cuwl-support@cisco.com alias. ● Resolving orders on New Product Hold (NPH) - Start at https://www.cisco.com/cgibin/Software/FormManager/formgenerator.pl?fid=10520 and then consult the product management alias for the affected product.
Ordering Guide ◦ If server lead time is a concern for customer success or condition of business, you should compare Cisco MCS 7800 and SW-only equivalents direct from the server vendors to see what provides the best ship date. ◦ If inventories become limited, you will see lead times pushed out as Cisco Manufacturing adjusts shipment scheduling to be in line with supply capabilities. The Lead Times Tool will provide insight into expected lead times for newly booked orders.
Ordering Guide 3. Cisco Unified Communications Manager and Cisco Intercompany Media Engine This section provides instructions for the following order scenarios: ● New Systems for Production, i.e., a new purchase of Cisco Unified Communications Manager or Cisco Intercompany Media Engine software, either on approved customer-provided hardware or with an appropriate Cisco MCS 7800 Media Convergence Server. ● Upgrades and Migrations, i.e., of hardware and/or software in an existing System.
Ordering Guide ● Cisco Unified Communications Manager release introduction is event-based, not time-based. IPCBU targets approximately 18 months between major releases (e.g., 6.0 vs. 7.0) and a minor release (e.g., 6.1, 7.1) approximately 6 months after FCS of the major release (e.g., 6.0, 7.0). End of Sale of a Major Release is indexed to FCS of the Minor Release (e.g., End of Sale of 6.0 indexed to FCS of 6.1). End of Sale of Minor releases is indexed to FCS of the designated replacement release (e.g.
Ordering Guide Each of these steps is described in more detail below. Product part numbers and prices are included for your reference. User Connect Licenses can be combined with Cisco Unified Workspace Licenses (UWL) on the same cluster. If they are combined, however, UCSS must be ordered for all users on that cluster. User Connect Licenses may not be added to an existing Cisco UWL cluster without the required UCSS for the new users.
Ordering Guide Table 2. “Top-level” Part Number for ordering Cisco Unified Communications Manager (Unified CM) and Cisco Intercompany Media Engine Product Number Description List Price ($US) UCSS Orderable? CUCM-USR-LIC Unified Connect Licensing - Top Level part Number For Ordering 8.0 Systems $0 See tables below Select the above Top-Level part number (CUCM-USR-LIC) to order a new 8.6 system licensing and media. Step 2. Order appropriate number of users from Tables 3 through 5.
Ordering Guide Device-Centric Licensing ● Public Space – Entitles the connection of one (1) endpoint, licenses one IP Phone for lobby, conference room or other public area that is not associated with a particular user ● TelePresence Single Screen - is a license you purchase in lieu of user-centric licensing. It is for any conference room-based TelePresence endpoint with a single screen. ● TelePresence Multiple Screen - is a license you purchase in lieu of a user-centric licensing.
Ordering Guide IP Phone 3911 IP Phone 6911, 6921 Basic UCL Any Essential device IP Phone 3905 Essential UCL IP Phone 6901 Analog devices Public Space Any device for public use, not associated with a particular user Single Screen Telepresence Multi Screen Telepresence TelePresence CTS 500, CTS 1000, CTS 1100, CTS 1300 TelePresence Profile Series (42, 6000 MXP, 52, Dual 52, 65, Dual 65) TelePresence Solution Platforms (Codec C90, C60, C40, Quick Set C20) TelePresence CTS 3000/3200 Series (CTS 30xx, CT
Ordering Guide information. Cisco channel partners may consult their account team for assistance. Table 6. Required Options for different hardware platforms Product Number Description List Price ($US) Number of Nodes UCSS Orderable? Call-Control Options for Cisco Unified Communications Manager 8.6, 8.5 and 7.1(5) UCM-7816-86 CUCM 8.6 7816 $0 0 to 6 N UCM-7825-86 CUCM 8.6 7825 $0 0 to 6 N UCM-7835-86 CUCM 8.6 7835 $0 0 to 6 N UCM-7845-86 CUCM 8.
Ordering Guide Call Control Options for Cisco Intercompany Media Engine 8.0 IME-7825-86 IME 8.6 7825 $0 0 to 5 N IME-7845-86 IME 8.6 7845 $0 0 to 5 N IME-7825-85 IME 8.5 7825 $0 0 to 5 N IME-7845-85 IME 8.5 7845 $0 0 to 5 N Step 4. Add appropriate UCSS options per user. UCSS is available for most of the User Connect License types.
Ordering Guide Top Level CUCM-USR-LIC Description List Price ($US) UCSS-UCM-ESS-1-2-B UCSS for 1 User for 2 years, tier B $4.00 UCSS-UCM-ESS-1-3-B UCSS for 1 User for 3 years, tier B $5.00 UCSS-UCM-ESS-1-5-B UCSS for 1 User for 5 years, tier B $8.00 UCSS-UCM-ESS-1-1-C UCSS for 1 User for 1 year, tier C $1.00 UCSS-UCM-ESS-1-2-C UCSS for 1 User for 2 years, tier C $2.00 UCSS-UCM-ESS-1-3-C UCSS for 1 User for 3 years, tier C $3.
Ordering Guide Top Level L-UCSS-UCM Description (eDelivery) List Price ($US) L-UCSS-UCM-1M-1 UCSS for 1 User for 1 month, tier C $1.00 L-UCSS-UCM-1-1-C UCSS for 1 User for 1 year, tier C $5.00 L-UCSS-UCM-2-1-C UCSS for 1 User for 2 years, tier C $9.00 L-UCSS-UCM-3-1-C UCSS for 1 User for 3 years, tier C $13.00 L-UCSS-UCM-5-1-C UCSS for 1 User for 5 years, tier C $21.00 L-UCSS-BAS-1M-1 UCSS for 1 User for 1 month $1.00 L-UCSS-UCMBAS-1-1-A UCSS for 1 User for 1 year, tier A $7.
Ordering Guide Top Level L-UCSS-UCM Description (eDelivery) List Price ($US) L-UCSS-TP-DTP-1-1 UCSS for 1 User for 1 year $29.00 L-UCSS-TP-DTP-2-1 UCSS for 1 User for 2 years $50.00 L-UCSS-TP-DTP-3-1 UCSS for 1 User for 3 years $61.00 L-UCSS-TP-DTP-5-1 UCSS for 1 User for 5 years $102.00 L-UCSS-TP-SGL-1M-1 UCSS for 1 User for 1 month $6.00 L-UCSS-TP-SGL-1-1 UCSS for 1 User for 1 year $65.00 L-UCSS-TP-SGL-2-1 UCSS for 1 User for 2 years $111.
Ordering Guide Step 3. UCSS, though optional, is highly recommended. . To order UCSS for “TelePresence Starter Bundle”, select the top-level product number “UCSS-UCM” or “L- UCSS-UCM” in Table 11. (Select L-UCSS-UCM Product if you want electronic delivery). Table 10. UCSS Top-Level SKUs Product Number Description List Price ($US) UCSS-UCM UCSS - Top Level part Number For Ordering 8.5 Systems $0 L-UCSS-UCM UCSS - Top Level part Number For Ordering 8.5 Systems for Electronic Delivery $0 Step 4.
Ordering Guide 4. A single Unified CM cluster is configured to support a mixture of 200 Mobile Agents plus 200 non-‐ Mobile Agents plus 200 non-‐contact center Users.
Ordering Guide Figure 1. Server Migration Paths 1. Server Migrations In this scenario, the customer desires to transfer the software licenses to a different server that may be newer, better, or otherwise different.
Ordering Guide Server Migrations no longer require ordering a Hardware Migration SKU as long as you are deploying a User Connect Licensing release (i.e. 7.1(5) or higher). For reference the old rules for Device License Units releases (5.0(1) to 7.1(4)) are listed below (Table 14). Table 13. Server Migrations Upgrading via… Hardware Migration SKU Required? UCSS Only if migrating to a release prior to 7.1(5) or 8.
Ordering Guide Unified CM Version Hardware Migration SKU’s Prefix 3.3 SW-CCM-3.3- 4.0 CM4.0-K9- 4.1 CM4.1-K9- 4.2 CM4.2-K9- 4.3 CM4.3-K9- 5.0 CM5.0-K9- 5.1 CM5.1-K9- 6.0 CM6.0-K9- 6.1 CM6.1-K9- 7.0 CM7.0-K9- 7.1 CM7.1-K9- c. Get suffix of Hardware Migration SKU for your “from” (existing) and “to” (replacement) Server Classes. First, look up the existing and replacement servers in Table 16 to identify their Server Classes.
Ordering Guide Table 16.
Ordering Guide 4. If you are not covered by UCSS, then you have one of the following options. The text and tables below will provide specific information for from/to upgrade versions. a. (Recommended) Purchase UCSS as part of the migration to 8.0(1), and convert a la carte to User Connect Licensing via “UCL Software Migration” SKUs and Call-Control Option SKUs. The customer is covered by UCSS after the upgrade/migration. b. Do not purchase UCSS as part of the migration to 8.
Ordering Guide MIG SKU CUCM Migration User Options List US $ UCSS-UCM-3-1-B Mandatory Attach $20.00 UCSS-UCM-5-1-B Can optionally be selected $32.00 MIG-CUCM-USR-C Upgrade from ala carte CM to Enhanced USR, 1 User, tier C $3.00 UCSS-UCM-1-1-C Only For Govt/Hr. Ed $5.00 UCSS-UCM-3-1-C Mandatory Attach $11.00 UCSS-UCM-5-1-C Can optionally be selected $18.00 MIG-CUCM-BASIC-A Upgrade from ala carte CM to basic USR, 1 User, tier A $3.00 UCSS-UCM-BAS-1-1-A Only For Govt/Hr. Ed $7.
Ordering Guide MIG SKU CUCM Migration User Options List US $ UCSS-UCM-ESS-1-5-C Can optionally be selected $11.00 Step 4. For each node that makes up your Cisco Unified Communications Manager cluster(s), select one of the required Call-Control Options and one of the required Cisco Intercompany Media Engine Options corresponding to the server class (Table 20). You need one of these for each node in a cluster, so you will be shipped media and node licenses for each server: Table 19.
Ordering Guide Product Number Description List Price ($US) Number of Nodes UCSS Orderable? UCM-7825-86 CUCM 8.6 7825 $0 0-6 N UCM-7835-86 CUCM 8.6 7835 $0 0-6 N UCM-7845-86 CUCM 8.6 7845 $0 0-6 N UCM-7816-85 CUCM 8.5 7816 $0 0-6 N UCM-7825-85 CUCM 8.5 7825 $0 0-6 N UCM-7835-85 CUCM 8.5 7835 $0 0-6 N UCM-7845-85 CUCM 8.5 7845 $0 0-6 N Cisco Intercompany Media Engine Options IME-7825-86 IME 8.6 7825 $0 0-5 N IME-7845-86 IME 8.
Ordering Guide number of Nodes that make up the cluster. This selection will deliver media and node licenses for the Cisco Unified Communications Manager cluster. Table 22. Call-Control Options for user-less deployments (Cisco TelePresence or Video-only). Product Number Description List Price ($US) Number of Nodes UCSS Orderable? UCM-7816-86 CUCM 8.6 7816 $0 2 Y Call Control Options UCM-7825-86 CUCM 8.6 7825 $0 2 Y UCM-7835-86 CUCM 8.6 7835 $0 2 Y UCM-7845-86 CUCM 8.
Ordering Guide Step 3. UCSS for add-on users is optional but highly recommended. Continue with the top-level part number CUCMUSR-LIC-ADD (tier A, B or C) to add UCSS to a configuration of User Connect Licensing. Alternatively, UCSS can be purchased under L-UCSS-UCM top level part number, providing electronic delivery plus monthly SKU if co-termination is required.
Ordering Guide http://www.cisco.com/web/partners/sell/promotions/uc_system_release_nfr_program.html for details on eligibility and included products. 1. If you are eligible, order an NFR SKU from Cisco Distributors. 2. Compatible/approved bare-metal hardware must be purchased separately (see section on Production Systems). 3. If you need NFR for additional products, not just Cisco Unified Communications Manager, as an alternative you can order the Cisco Unified Communications NFR SKU UC8.
Ordering Guide 4. Cisco Unified Computing System (“UC on UCS”) 4.1 General Information For general information on Cisco Unified Computing System, see http://www.cisco.com/go/ucs. For general information on Cisco Unified Communications support of the Cisco Unified Computing System (UCS), see http://www.cisco.com/go/swonly and http://www.cisco.com/go/uc-virtualized. For B-Series Blade Server hardware End of Sale and End of Life, please see http://www.cisco.com/en/US/products/ps10280/prod_eol_notices_list.
Ordering Guide The following information affects server purchasing decisions for Cisco Unified Communications products so is included here for background/reference/convenience. Positioning - when should you buy Cisco UCS vs. Cisco MCS 7800 for Cisco Unified Communications? Table 28 outlines the main differences between Cisco Unified Communications on the Cisco MCS 7800 vs. Cisco Unified Communications on Cisco UCS.
Ordering Guide Important Notes on Cisco UCS Lifespan Because lifecycle status is often a purchasing consideration, we include some reference information here. ● - Hardware and Software releases have separate life spans, separate End-of-Life policies, and separate End ofSale/End-of-Support announcements. Carefully read an announcement because it will be for either hardware or software, not both. See the End-of-Life portal at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_list.html.
Ordering Guide UC on UCS solutions require specification of several elements depicted in Figure 2. Figure 2. “What Do I Need to Quote?” © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change.
Ordering Guide You should familiarize yourself with the following resources to help you quote a UC on UCS solution: ● Technical Prep materials at http://www.cisco.com/go/ucmigration. ● Plan/Design and support information at http://www.cisco.com/go/uc-virtualized and http://www.cisco.com/go/ucsrnd. Some level of UC application design effort is required to determine server quantity required.
Ordering Guide b. These approvals are granted by VCE Platform Engineering and Support. A vArchitect on the worldwide channel team must be engaged to package these exception requirements to VCE Platform Engineering & Support. Follow this checklist to quote a UC on UCS solution. You will need assistance from your Data-Center account team for many of these elements. 1. Gather information required to quote. 2. Determine UC Virtual Machine quantity, and UCS server quantity 3.
Ordering Guide domains. Any of these parameters can limit or prevent server consolidation and application co-residency, even if Cisco supports it from a technical perspective. 2. Determine Virtual Machine Quantity and Cisco UCS Server Quantity Wherever you would have deployed one Cisco MCS 7800, you will now deploy one Virtual Machine.
Ordering Guide licenses, order UCS-C200M2-BE6K as part of the UNIFIED-BE6K bundle instead. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change.
Ordering Guide A Cisco UCS server may also be quoted as a “build-to-order” configuration of Data-Center part numbers, which allows access to additional tested reference configurations that are Data Center-centric. For UCS C-series, these may be ordered via standard Cisco ordering tools. For UCS B-series, these must be ordered via “UCS Advisor” in NetformX DesignXpert.
Ordering Guide You may order a Collaboration UCS SKU with a Data Center VMware SKU, or vice versa. Note that Data Center SKUs are only available for VMware Advanced, Enterprise and Enterprise Plus Editions. Collaboration SKUs are only available for VMware Standard Edition. VMware may only be sold by Cisco for use with UCS servers. Regardless of how the server was ordered, customers can also purchase the license from VMware or reuse an existing license.
Ordering Guide ● Cisco Unified Communications 8.x on either a Cisco UCS B200 M1/M2 Blade Server or on Cisco UCS C210 M1/M2 Reference Configuration 3 requires local disks on the server (to run VMware software), as well as a Fibre Channel Storage-Area Network (SAN) attached disk array (to run UC apps). ● Cisco does not sell the disk array - this is from a third party such as Cisco’s partners EMC and NetApp. Estimated costs of these solutions are around ~$10-15 per Gigabyte (mostly CapEx).
Ordering Guide Services UC services for applications, phones, gateways, and soft clients (ESW or Cisco SMARTnet support) are exactly the same for Cisco Unified Communications on the Cisco MCS 7800 and Cisco Unified Communications on Cisco UCS. Cisco UCS server hardware requires its own special services. Important: Cisco UCS does not use Cisco SMARTnet support; instead it uses an extended 3-year warranty with optional value-add services (see http://www.cisco.com/en/US/products/ps10312/serv_group_home.
Ordering Guide UCS8 UCS7 UCS6 UCS5 UCS4 UCS3 UCS2 UCS1 UCW8 UCW7 UCW6 UCW5 UCW4 UCW3 UCW2 UCS-C210M1-VCD1 CON-UCS8-UCSC21M1 UCS 24x7x2OS CON-UCS7-UCSC21M1 UCS 24x7x4OS CON-UCS6-UCSC21M1 UCS 8x5x4OS CON-UCS5-UCSC21M1 UCS 8x5xNDBOS CON-UCS4-UCSC21M1 UCS 24x7x2 CON-UCS3-UCSC21M1 UCS 24x7x4 CON-UCS2-UCSC21M1 UCS 8x5x4 CON-UCS1-UCSC21M1 UCS8x5xNBD CON-UCW8-UCSC21M1 UCW 24x7x2OS CON-UCW7-UCSC21M1 UCW 24x7x4OS CON-UCW6-UCSC21M1 UCW 8x5x4OS CON-UCW5-UCSC21M1 UCW 8x5xNDBOS CON-UCW4-UCSC21M1
Ordering Guide UCS6 UCS5 UCS4 UCS3 UCS2 UCS1 UCW8 UCW7 UCW6 UCW5 UCW4 UCW3 UCW2 VMware software also requires services contracts to cover Cisco Technical Assistance Center (TAC) support from Cisco, technical assistance support from VMware, and triage technical assistance support between Cisco and VMware. ● If VMware is purchased as a Cisco Collaboration SKU, use the services SKU listed in Table 31. This SKU is mandatory and one unit MUST be sold with every unit of Collaboration VMware SKU. Table 31.
Ordering Guide Below is an example of a clean order for 1 unit of the Collaboration “per-server” SKU for VMware including required services SKU (screenshot from Dynamic Configuration Tool): 4.3 Component Changes on Existing Hardware Note: For UCS C210M1, Tested Reference Configuration 1 cannot be field-migrated to Tested Reference Configuration 2. Customers who desire co-residency must order Tested Reference Configuration 2 or 3. Note: there is no hardware migration from M1 servers to M2 servers.
Ordering Guide ● Cisco UCS C-Series: See: http://www.cisco.com/en/US/docs/unified_computing/ucs/c/hw/C210M1/install/install.html#wp1312680 If you require rail kits for a different rack type (such as telco racks or server vendor proprietary racks), order directly from a third party such as Rack Solutions (http://www.racksolutions.com). Cisco does not provide SKUs for other rail kits.
Ordering Guide Power cord options are included with Cisco UCS C210 and UCS C200 General-Purpose Rack-Mount Servers. Power cords do not ship with Cisco UCS B200 Blade Servers, only with Cisco UCS 5100 Blade Server Chassis and Cisco UCS 6100 Fabric Interconnect Switches. Cisco UCS provides options for different power-cord types (such as hooded power cords, or male/female connector variants for hookup to a UPS).
Ordering Guide 5. Cisco MCS 7800 Media Convergence Servers 5.1 General Information For Cisco MCS 7800 hardware End of Sale and End of Life, please see http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_eol_notices_list.html. For Cisco Unified Communications Manager appliances that are End of Sale and End of Life because the hardware they use is End of Sale, please see http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_list.html.
Ordering Guide ◦ -CMB1: factory install of Cisco Unified Communications Manager 6.0 ◦ -CMB2, -CMB2D: factory install of Cisco Unified Communications Manager 6.1 ◦ -CMC1: factory install of Cisco Unified Communications Manager 7.0 ◦ -CMC2: factory install of Cisco Unified Communications Manager 7.
Ordering Guide Third-party hardware on the Cisco MCS 7800 is not supported unless explicitly covered in the software ordering guides or release notes. For example, Cisco Unified Communications Manager 6.1 does not support different or additional network interface cards, but does support basic UPS integration. Third-party software support for the Cisco MCS 7800 should come from the software product documentation; e.g., for Cisco Unified Communications Manager, see: http://www.cisco.
Ordering Guide Important Notes on Cisco MCS 7800 Service and Support The following applies only to Cisco branded servers and not to exact match equivalents purchased directly from HP/IBM. Contact Cisco Customer Advocacy Service Logistics and Product Support Engineering for additional details. ● Cisco MCS 7800 servers are supported by the OEM vendors (HP/IBM) with Cisco TAC acting as the intermediary.
Ordering Guide For all other UC applications, please consult the ordering guide for that UC application for guidance on what MCS SKU to order. Most applications not listed here require a “bare-metal server SKU” similar to the ones in Step 2 below. NOTE: Cisco MCS 7800 servers no longer ship with a Cable Management Arm or a USB-to-PS/2 adapter dongle for rd keyboard/video/mouse connectivity.
Ordering Guide 2. Order the appropriate bare-metal server(s) or pre-loaded appliance(s) for the UC application. If the customer is ordering Cisco Emergency Responder, or otherwise needs a bare-metal server (i.e. hardware with nothing factory pre-loaded), please order from Table 32 below. Table 32.
Ordering Guide Configure all of the above with an appropriate power cord selection. Media kits only ship with appliance SKUs. Separate SKUs for software licensing are required to actually activate and run the UC applications. If the wrong hardware SKU is ordered (e.g. a –CMB2 instead of a –CMC2), contact cs-support@cisco.com to get the order changed. Alternatively, if customer has UCSS, they can get the correct software via Product Upgrade Tool or Voice Software Center on Cisco.com. 3.
Ordering Guide Cisco Unified Communications Manager does not support any other hardware changes, such as any form of field changes, adds, swaps, upgrades, or removals of motherboards, CPUs, NICs, etc. See your account team about Battery Backed-up Write Caches (BBWC). For Uninterruptible Power Supply (UPS) integration, see the Cisco Unified Communications Manager release notes and OS Admin Guide.
Ordering Guide ● Cisco MCS 7845-H2: ◦ SCSI tape drive not supported ◦ USB tape drive: Cisco Unified Communications Manager 5.1(3)+: Supported without PCI-to-USB adaptor ● Cisco MCS 7815-I1 and MCS 7815-I2 with Cisco Unified Communications Manager 5.0+: ◦ SCSI tape drive not supported ◦ USB tape drive not supported ● All other HP & IBM model generations: ◦ SCSI tape drive not supported ◦ USB tape drive: Cisco Unified Communications Manager 5.0: Not supported Cisco Unified Communications Manager 5.
Ordering Guide MCS-7816-I3-IPC1 MCS-7825-I-3.0-IPC1 MCS-7825-H1-IPC1 MCS-7825-H1-IPC1 MCS-7825-H2-IPC1 MCS-7825-I1-IPC1 MCS-7825-H2-IPC2 MCS 7835-1266 MCS-7825-I1-IPC1 MCS-7835-H-2.4-EVV1 MCS-7825-I2-IPC1 MCS-7835-H-3.0-IPC1 MCS-7825-I2-IPC2 MCS-7835-H1-IPC1 MCS-7825-H3-IPC1 MCS-7835-I-2.4-EVV1 MCS-7825-I3-IPC1 MCS-7835-I-3.0-IPC1 MCS-7835-H1-IPC1 MCS-7835-I1-IPC1 MCS-7835-I1-IPC1 MCS-7845-H-2.4-EVV1 MCS-7835-H2-IPC1 MCS-7845-H-3.
Ordering Guide Cisco no longer stocks HP components. . Order these direct from the HP using exact part numbers at www.cisco.com/go/swonly . Table 38. Cisco MCS 7800 Hard Drives Product Number Description HDD-78xx-I5-250= Spare 250GB Hard Disk Drive for MCS 7816/25/28-I5 HDD-7835-I3-146= Spare 146-GB 10K SAS Hard Disk drive for MCS-7835-I3 HDD-7845-I3-146= Spare 146-GB 10K SAS Hard Disk drive for MCS-7845-I3 List Price ($US) f.
Ordering Guide • MCS 7835/45-I3 ship with this hardware. • MCS 7816/25/28-I5 do NOT ship with this hardware. Customers may order direct from IBM and install themselves. • UC apps have no integration with IMM firmware, software, licensing or user interfaces. • IMM feature support by UC is limited to remote console and remote power management. Other features such as remote media are not supported.
Ordering Guide are not listed as supported by Cisco, then the customer will not be supported by Cisco even if the features seem to “work”. k. SMDI Cables Cisco used to sell USB-SERIAL-CA= (a USB to serial cable) for use with Cisco Messaging Interface (integration to legacy voicemail via SMDI) and SME integration to legacy PBXes via SMDI. Customers are directed to procure from rd 3 -party source. The Cisco-tested cable is manufactured by Lorom and was sold as Cisco manufacturing part number 74-4838-01.
Ordering Guide 6. Cisco Emergency Responder 8.6 6.1 Cisco Emergency Responder Release 8.6 Highlights Pricing and ordering for Cisco Emergency Responder 8.6 are similar to Cisco Emergency Responder 8.0 and 8.5, but have changed significantly from earlier releases. Cisco Emergency Responder 8.6 server software and user licenses are ordered together as part of a configurable product part number. Cisco Emergency Responder 8.6 is priced only according to the number of users supported.
Ordering Guide ● All Cisco Unified Communications Manager clusters are on the same minor version (such as 7.1 or 8.6). ● All Cisco Unified Communications Manager servers are co-located with all Cisco Emergency Responder servers. Clustering over the WAN is supported. ● The total number of phones supported on all Cisco Unified Communications Manager clusters does not exceed the capacity of the Cisco Emergency Responder servers. 3.
Ordering Guide For more information on Emergency Response Locations (ERLs) and roaming IP phones, consult the Cisco Emergency Responder 8.6 Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_maintenance_guides_list.html. Table 40. Cisco Emergency Responder 8.
Ordering Guide ($US) ER86-SW-U71-K9= Cisco Emergency Responder 8.6 Server Software Upgrade 7.1 for PUT Only $0 ER86-SW-U80-K9= Cisco Emergency Responder 8.6 Server Software Upgrade 8.0 for PUT Only $0 ER86-SW-U85-K9= Cisco Emergency Responder 8.6 Server Software Upgrade 8.5 for PUT Only $0 Year) Year) 6.5.2 Migrations Customers adding UCSS and upgrading to Cisco Emergency Responder 8.6 from Cisco Emergency Responder 7.
Ordering Guide EMRGNCY-RSPNDR Cisco Emergency Responder Top Level $0 UCSS-ER $0 ER-USR-LIC-10-UPG Cisco Emergency Responder 10 User License Upgrade $100 UCSS-ER-3-10 $42 ER86-SW-U71-K9 Cisco Emergency Responder 8.6 Server Software Upgrade 7.1 $0 ER86-SW-U80-K9 Cisco Emergency Responder 8.6 Server Software Upgrade 8.0 $0 ER86-SW-U85-K9 Cisco Emergency Responder 8.6 Server Software Upgrade 8.5 $0 6.
Ordering Guide 7. Cisco Unified Enterprise, Business, & Department Attendant Consoles 7.1 New Systems Note: SKUs for Attendant Consoles are not version-specific. Ordering one of these SKUs entitles you to download the version that is compatible with your Cisco Unified Communications Manager. Ordering Cisco Unified Enterprise, Business, or Department Attendant Consoles requires the use of the Cisco Dynamitic Configuration Tool.
Ordering Guide 2. Input “CUD-ATT-CON=” in the Dynamic Configuration Tool to begin the configuration. 3. When the Configuration Tool appears, click the gray “Select Options” tab. 4. Then click the text entitled “Cisco Unified Department Attendant Console options,” which is located on the left side of the Configuration Tool below text “STEP 1: Select Item Category”. 5.
Ordering Guide Client Requirements for the Cisco Unified Enterprise Attendant Console The operator client for the Cisco Unified Enterprise Attendant Console requires the PC specifications listed in Table 47. Cisco Unified Enterprise Attendant Console client software can be installed on many PCs, but only up to 25 operators can be licensed per Cisco Unified Enterprise Attendant Console server. Table 48.
Ordering Guide Sound card 17-in. monitor (highly recommended) Windows Small Fonts Windows Vista Professional plus SP2 (32 bit) or Windows XP Professional with SP2 Server Requirements for the Cisco Unified Department Attendant Console The server software for the Cisco Unified Department Attendant Console can be installed to a dedicated hardware server or can be loaded on a desktop PC running Windows 2003 Server or Windows 2008 server.
Ordering Guide 8. Cisco Unified Communications Manager Session Management Edition 8.1 New Systems Cisco Unified Communications Manager Session Management Edition 8.0 (CUCM-SME 8.0) is the latest release of the product originally introduced in Cisco Unified Communications 7.1(3). Cisco Unified Communications Manager Session Management Edition builds on the extensible Cisco Unified Communications Manager to deliver functions for centralized call-control routing, application integration, and policy.
Ordering Guide Step 4. UCSS is optional though highly recommended. Add appropriate UCSS options per session. Select the appropriate Top-Level UCSS Product Number (Table 55). Table 56. UCSS Top-level SKUs Product Number Description List Price ($US) UCSS-SME UCSS - Top Level part Number For Ordering SME 8.0 Systems $0 L-UCSS-SME UCSS - Top Level part Number For Ordering SME 8.0 Systems for Electronic Delivery $0 If you select UCSS-SME, the UCSS options for different terms are listed in Table 56.
Ordering Guide section, Tips for Using this Ordering Guide - 8.0 images are available only on DVD; you cannot download them from Cisco.com). Step 4. If you are not covered by UCSS, then you have one of the following options. The text and tables below will provide specific information for from/to upgrade versions. a. (Recommended) Purchase UCSS as part of the migration to 8.0, and convert a la carte to User Connect Licensing via “UCL Software Migration” SKUs and Call-Control Option SKUs.
Ordering Guide SME-7845-85 SME 8.6 7845 $0 0 to 15 N SME-7845-86 SME 8.6 7845 $0 0 to 15 N Convert to User Connect Licensing via “UCL Software Upgrade SKU without UCSS” Step 1. In the Dynamic Configuration Tool (DCT), start with the “top-level” part number SME-SESSION-LIC from Table 61. Step 2. Select the part numbers and quantity of users that are to be upgraded (Table 61). Table 62.
Ordering Guide 9. Cisco Unified Communications Software Subscription (UCSS) Cisco Unified Communications Software Subscription is a product that allows customers to receive major software version upgrades without cost for the duration of the subscription. It is available as a one-, two-, three- or five-year subscription. A valid Cisco Unified Communications Operate Services contract must be either in place or purchased with the Cisco Unified Communications Software Subscription.
Ordering Guide eDelivery is available for most Unified Communications Software Subscription products. eDelivery enables partners to order unique L-UCSS product part numbers and have entitlement documentation sent using electronic delivery capabilities. To order by eDelivery, follow the same ordering process but use L-UCSS part numbers. Simply place “L” in front of the UCSS part number. Examples: L-UCSS-UCM, L-UCSS-ER. For more information about UCSS, refer to: http://www.cisco.com/go/ucss.
Ordering Guide UCSS-‐UCM-‐2-‐1-‐B UCSS-‐UCM-‐3-‐1-‐B UCSS-‐UCM-‐5-‐1-‐B UCSS-UCM-1M-1 CUCM Enhanced User License UCSS options C UCSS-‐UCM-‐1-‐1-‐C UCSS-‐UCM-‐2-‐1-‐C UCSS-‐UCM-‐3-‐1-‐C UCSS-‐UCM-‐5-‐1-‐C UCSS-UCM-1M-1 CUCM Basic User License UCSS options A UCSS-‐UCM-‐BAS-‐1-‐1-‐A UCSS-‐UCM-‐BAS-‐2-‐1-‐A UCSS-‐UCM-‐BAS-‐3-‐1-‐A UCSS-‐UCM-‐BAS-‐5-‐1-‐A UCSS-UCM-B
Ordering Guide CUCM Essential User License UCSS options B UCSS-‐UCM-‐ESS-‐1-‐1-‐B UCSS-‐UCM-‐ESS-‐2-‐1-‐B UCSS-‐UCM-‐ESS-‐3-‐1-‐B UCSS-‐UCM-‐ESS-‐5-‐1-‐B UCSS-UCM-ESS-1M-1 CUCM Essential User License UCSS options C UCSS-‐UCM-‐ESS-‐1-‐1-‐C UCSS-‐UCM-‐ESS-‐2-‐1-‐C UCSS-‐UCM-‐ESS-‐3-‐1-‐C UCSS-‐UCM-‐ESS-‐5-‐1-‐C UCSS-‐UCM-‐ESS-‐1M-‐1 CUCM Public Space Use
Ordering Guide UCSS-TP-MULT-5-1 UCSS-TP-MULT-1M-1 UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user $ 385.00 $ 10.
Ordering Guide CUCM Basic User License UCSS options C L-‐UCSS-‐UCMBAS-‐1-‐1-‐C L-‐UCSS-‐UCMBAS-‐2-‐1-‐C L-‐UCSS-‐UCMBAS-‐3-‐1-‐C L-‐UCSS-‐UCMBAS-‐5-‐1-‐C L-UCSS-BAS-1M-1 CUCM Essential User License UCSS options A L-UCSS-UCMESS1-1-A L-‐UCSS-‐UCMESS2-‐1-‐A L-‐UCSS-‐UCMESS3-‐1-‐A L-‐UCSS-‐UCMESS5-‐1-‐A L-UCSS-UCM-ESS-1M CUCM Essential User License UCSS option
Ordering Guide Five year UCSS - 1 Desktop Video User One Month UCSS - 1 Desktop Video User $ 102.00 Pricing L-UCSS-TP-SGL-5-1 UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user UCSS for UCM for One Year - 1 user L-UCSS-TP-SGL-1M-1 $ L-UCSS-TP-DTP-5-1 L-UCSS-TP-DTP-1M-1 Single Screen TelePresence User License UCSS Options L-UCSS-TP-SGL-1-1 L-UCSS-TP-SGL-2-1 L-UCSS-TP-SGL-3-1 $ 3.00 $ 65.00 $ 111.
Ordering Guide Table 67.
Ordering Guide Table 68.
Ordering Guide 10. Cisco Services 10.1 Cisco Unified Communications Services Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient, converged network that meets business needs. Using the Cisco Lifecycle Services approach, Cisco and its channel partners provide a broad portfolio of unified communications services that address all aspects of network deployment, operation, and optimization.
Ordering Guide 11. Cisco Capital Financing The significant benefits offered by Cisco Unified Communications make it the natural choice to replace traditional PBX systems. As with any technology investment, the question is the affordability of the new system. The answer is financing from Cisco Capital.
Ordering Guide Printed in USA © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change.