Cisco Model DPC3000 and EPC3000 DOCSIS 3.0 Cable Modem User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ...............................................................2 FCC Compliance .........................................................................................................7 Introducing the DPC3000 and EPC3000..................................................................9 What's in the Carton? .................................................
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INSTRUCTIONS Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
IMPORTANT SAFETY INSTRUCTIONS Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Provide Ventilation and Select a Location Remove all packaging material before applying power to the product. Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.
IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel.
FCC Compliance FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
FCC Compliance EU Certification Symbol This product conforms to the following European directives: -2006/95/EC -2004/108/EC 8 4023034 Rev B
Introducing the DPC3000 and EPC3000 Introducing the DPC3000 and EPC3000 Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco® Model DPC3000 or Model EPC3000 DOCSIS® 3.0 Cable Modem offers high-end performance and superb reliability at data rates up to four times that of conventional DOCSIS 2.0 (DPC3000) and EuroDOCSIS™ (EPC3000) cable modems.
Introducing the DPC3000 and EPC3000 Design and Function Features Plug and Play operation for easy set up and installation Uses an attractive compact design and a versatile orientation to lie flat or stand vertically on a desktop or shelf, or mount easily on a wall LED status indicators on the front panel provide an informative and easy-tounderstand display that indicates the cable modem status and real-time data transmission activity Includes the WebWizard graphical user interface for simple setup Manageme
What's in the Carton? What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Cisco Model DPC3000 or EPC3000 DOCSIS 3.
Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that the cable modem is active and fully operational. See Front Panel LED Status Indicator Functions (on page 32) for more information on front panel LED status indicator functions.
Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3000 and EPC3000 DOCSIS 3.0 cable modems. 1 REBOOT—Reset-to-Default Momentary Switch (Factory Reset) Note: This button is for maintenance purposes only. Do not use unless told to do so by your service provider. 2 ETHERNET—Bridged RJ-45 Gigabit Ethernet port connects to the Ethernet port on your PC. This port also supports 10/100BASE-T connections 3 USB—USB 2.
Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user guide thoroughly before you decide where to place your cable modem.
What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection.
How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.
How Do I Set Up My High-Speed Internet Access Account? I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the cable modem. Refer to the serial number and MAC address information listed previously in this section. Note: You may not be able to continue to use your existing e-mail account with your cable modem. Contact your service provider for more information.
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet. Professional installation may be available.
How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start, select Settings, and choose Network and Dial-up Connections. 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3 Click Advanced in the User Mode window, and then click OK.
How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the USB drivers for the cable modem. Note: If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
How Do I Install USB Drivers? 24 4 Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next. 5 Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished. 6 Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC, and your USB devices are ready for use. 7 Try to access the Internet.
How Do I Mount the Cable Modem on the Wall? How Do I Mount the Cable Modem on the Wall? Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the cable modem without strain. Leave sufficient clearance between the bottom of the cable modem, and any flooring or shelving underneath, to allow access to cabling.
How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall. See the Wall-Mounting Instructions (on page 27).
How Do I Mount the Cable Modem on the Wall? Wall-Mounting Instructions Complete these steps to mount the modem to the wall. 1 Locate the place where you want to mount the modem to the wall. 2 Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall. 3 Lay a pencil, pen, or other marking tool into each guide and mark the place on the wall where you want to drill the mounting holes.
Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A. Call your service provider to inquire about professional installation.
Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 32), for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.
Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing the IP address on Windows 95, 98, 98SE, and ME Systems 1 Click Start, and then click Run to open the Run window.
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel LED Status Indicator Functions Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations.
Front Panel LED Status Indicator Functions Special Conditions The following table describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access.
Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, Scientific Atlanta, and SciCare are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS is a trademark of Cable Television Laboratories, Inc. All other trademarks mentioned in this document are the property of their respective owners. Disclaimer Cisco Systems, Inc.
For Information If You Have Questions If you have technical questions, call SciCare™ Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area.
