System information

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Cisco Small Business Administration Guide for the Model PVC300 PTZ Internet Camera with Audio and PoE 63
Troubleshooting
This appendix provides solutions to problems that may occur during the
installation and operation of the Internet Camera. Read the description below to
solve your problems. If you can't find an answer here, check the Cisco Small
Business website at www.cisco.com/go/smallbusiness.
Which browsers can I use to access video supplied by the camera?
Microsoft Internet Explorer (IE) is the official supported browser for the Cisco
PVC300 IP camera.
I can't connect to the PVC300 PTZ Internet Camera with my Web Browser to
configure it.
It is possible that your computer's IP address is not compatible with the IP address
of the PVC300 PTZ Internet Camera. Use the Cisco Small Business Video
Monitoring System Administration Guide to configure the PVC300 PTZ Internet
Camera with a valid IP address.
When I try to connect to the PVC300 PTZ Internet Camera, I get prompted for a
user name and password.
You should be prompted for a user name and password when you first connect to
the camera. Enter the Administrator ID and Password set on the User screen. The
Username/Password prompt indicates that the Administrator has restricted
access to specified users. Ask the Administrator for your Username and
Password. If this has not been set, it should still be the default of admin/admin.
The motion detection feature doesn't send me any e-mails.
It may be that the SMTP (Simple Mail Transport Protocol) server used by the
camera to send the e-mail will not accept mail. (This is to prevent Spam being sent
from the server.). Try using a different SMTP server, or contact your ISP to see if
SMTP access is being blocked.
Make sure that you are using the ISP DNS server address and not the router’s IP
Address (192.168.1.1) for DNS.