USER GUIDE Cisco Small Business SPA 303 IP Phone for 8x8 Virtual Office
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Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone Getting to Know the Cisco SPA 303 Softkey Buttons Using Keypad Shortcuts Chapter 2: Installing Your Phone 6 7 9 11 12 Before You Begin 12 Installing Your Cisco SPA 303 IP Phone 13 Connecting the Handset 13 Connecting the Power 14 Connecting Your Cisco SPA 303 to the Network 14 (Optional) Installing the Cisco SPA 303 Stand 15 (Optional) Connecting a PC to
Contents Placing or Answering a Call 28 Using Hold and Resume 28 Using Mute (Cisco SPA 303) 29 Ending a Call 29 Transferring Calls 30 Performing an Attended Transfer 30 Performing an Unattended (Blind) Transfer 30 Performing an Transfer to Voicemail 31 Redialing a Number 31 Viewing and Returning Missed Calls 31 Using the Intercom 32 Forwarding Calls — Online Setup 32 Forwarding Calls — Phone-based Setup 33 Forwarding All Calls 33 Setting Do Not Disturb 33 Placing a Three-Way C
Contents Chapter 4: Using Advanced Phone Features Creating Speed Dials 41 42 Creating Speed Dials on Unused Line Buttons 42 Creating Numerical Speed Dials 42 Using Speed Dials 43 Customizing Your LCD Screen 43 Changing the LCD Screen Contrast 43 Configuring the Phone Screen Saver 43 Turning on the Screen Saver Immediately 44 Updating Your Ring Tone 45 Advanced Procedures for Technical Support Personnel 45 Viewing Status Information and Statistics 45 Rebooting, Restarting, and Resettin
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 4 • Overview of the Cisco Small Business IP Phones, page 6 • Getting to Know the Cisco SPA 303, page 7 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. NOTE This document describes using the Cisco Small Business IP Phones with 8x8 Virtual Office.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. Chapter 2 Installing Your Phone This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone.
Getting Started Overview of the Cisco Small Business IP Phones 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.
1 Getting Started Getting to Know the Cisco SPA 303 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 2 Handset Message Waiting Indicator 3 LCD Screen Pick up to place or answer a call. Displays solid red when you have a new voice mail message. Flashes red during an incoming call or when the phone’s firmware is being updated. Displays date and time, phone station name, line extensions, and softkey options.
1 Getting Started Getting to Know the Cisco SPA 303 # Phone Feature Description 4 Line keys Indicates phone line status. Typically when lit: • Green: Line is idle. • Red (steady): Line is active or in use. • Red (blinking): Line is on hold. • Orange: Line is unregistered (cannot be used).
1 Getting Started Getting to Know the Cisco SPA 303 Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons. Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here.
1 Getting Started Getting to Know the Cisco SPA 303 Button Function dir Provides access to phone directories. dnd Do Not Disturb; prevents incoming calls from ringing your phone. -dnd Clears Do Not Disturb. edit Opens an item so that you can edit numbers or letters, or enable or disable a feature. endCall Ends the call in progress. exit Closes a menu. hold Places a call on hold. ignore Ignores an incoming call. intercom Allows you to automatically connect to a remote extension.
Getting Started Getting to Know the Cisco SPA 303 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. For example, to change your ring settings, press the Setup button, then press 3 for Settings and 2 for Ring Type. NOTE Menus and options vary depending on phone model.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network.
2 Installing Your Phone Installing Your Cisco SPA 303 IP Phone Installing Your Cisco SPA 303 IP Phone Figure 1 Cisco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 5 in Figure 1). STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 1).
Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 1). NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.
Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to the wall. STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in Figure 1) and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall 2 In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: (Optional) Mounting Your Cisco SPA 303 Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall Figure 2 2 MB100 Wall Mount Kit Cisco Small Business IP Phone SPA 303 User Guide (SIP) 17
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall STEP 2 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall 2 Plug in the Ethernet and power cables.
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall STEP 2 5 Hang onto screws mounted in the wall.
Installing Your Phone (Optional) Mounting Your Cisco SPA 303 Phone to the Wall 2 Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. Figure 3 Handset Retention Tab (Default Position) STEP 1 Insert a coin or object of similar width into the slot. STEP 2 Rotate the tab180°. (See Figure 4.
2 Installing Your Phone Verifying Phone Startup Figure 4 Handset Retention Tab (Reversed) Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network.” All of the lights on the phone will flash.
Installing Your Phone Upgrading Your Phone’s Firmware 2 Upgrading Your Phone’s Firmware Your phone ships with pre-installed firmware. If you modify the firmware on your own you may lose your ability to use your phone in conjunction with 8x8 service. If you are using your Cisco phone with 8x8, do not upgrade your phone’s firmware without consulting 8x8 Support.
3 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
Using Basic Phone Functions Using Phone Hardware and Accessories • Using the Phone Directories, page 37 • Using the Call History Lists, page 39 • Accessing Voicemail, page 40 • Recording Calls (Virtual Office Pro Users Only), page 40 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook).
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting Adjusting Call Volume Cisco SPA 301 With the headset off the phone, press the Vol. button repeatedly to increase the volume. When the volume reaches the maximum, the next button press reduces the volume to the minimum. Cisco SPA 303 To adjust the volume of the handset or speaker, lift the handset or press the Speaker button.
3 Using Basic Phone Functions Placing or Answering a Call Placing or Answering a Call NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone administrator. Basic techniques to place or answer a call: • Pick up the handset. • Press the Speaker button (Cisco SPA 303). • Press the Headset button (Cisco SPA 303). • Press the Answer softkey (Cisco SPA 303).
3 Using Basic Phone Functions Using Mute (Cisco SPA 303) Cisco SPA 303 Do one of the following: • Press the Answer softkey. • Press the Hold button to place the call on hold and press the flashing green line button answer the incoming call. To resume the first call, select it using the Up or Down navigation button and press the Resume softkey. Using Mute (Cisco SPA 303) When Mute is enabled, you can hear other parties on a call, but they cannot hear you.
3 Using Basic Phone Functions Transferring Calls Transferring Calls You can perform three types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call. • Blind—You transfer the call without speaking to the other party to which you are transferring the call. • Voicemail—You transfer the call to another’s voicemail so that the caller can leave a recorded message.
Using Basic Phone Functions Redialing a Number 3 Performing an Transfer to Voicemail STEP 1 During an active call, press xfer2vm. STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred with no further action required on your part. Redialing a Number To redial the last number called, press the redial softkey. To redial a recently-called number: STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press the Select softkey.
Using Basic Phone Functions Using the Intercom 3 NOTE If the call was from an outside or long distance number, you may have to edit the call before returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number. Using the Intercom You can use the intercom soft key to automatically connect with a remote extension. To automatically connect with a remote extension: STEP 1 Press the Intercom soft key.
Using Basic Phone Functions Forwarding Calls — Phone-based Setup 3 Forwarding Calls — Phone-based Setup NOTE 8x8 recommends using Virtual Office online call forwarding (Forwarding Calls — Online Setup, page 32) instead of phone-based call forwarding so that your call forwarding instructions are stored online instead of on your phone. If you set your call forwarding rules on your phone, they will not be in effect if your phone is disconnected from an Internet connection.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 Placing a Three-Way Conference Call To initiate a conference call: STEP 1 During an active call, press the conf softkey. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number. STEP 3 When the second person answers, press the conf softkey again. All three parties are connected in the conference call.
3 Using Basic Phone Functions Using Conference Bridges Using Conference Bridges A key business tool, the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls. Basic functionality includes the ability to create and log into conference bridges. There are also administrator modes that allow calling out and dropping parties from the bridge. Conference bridge supports up to 20 connected callers.
Using Basic Phone Functions Using Conference Bridges 3 Delete Existing Conference - (Option 3): STEP 1 Enter your extension then press #. STEP 2 Enter your password then press #. (Voicemail Password) STEP 3 Enter the conference ID you want to delete then press #.
3 Using Basic Phone Functions Using the Phone Directories Using the Phone Directories Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company. In general, the phones provide the following types of directories: • Personal Directory—The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory.
Using Basic Phone Functions Using the Phone Directories 3 Using the Corporate Directory To use the corporate directory: STEP 1 Press the Setup button and select 8x8 Virtual Office. STEP 2 Scroll to Corp Directory Listing and press Select. To search the corporate directory: STEP 1 Press the Setup button and select 8x8 Virtual Office. STEP 2 Scroll to the Corp Directory Search and press Select.
3 Using Basic Phone Functions Using the Call History Lists Using the Call History Lists To use the Call History lists: STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press the Select softkey. STEP 3 Scroll to the Call History list that you want to view: • Redial List—Shows the last 60 numbers dialed from your phone. • Answered Calls—Shows the caller ID of the last 60 answered calls. • Missed Calls—Shows the last 60 missed calls.
Using Basic Phone Functions Accessing Voicemail 3 Accessing Voicemail To access voicemail, press the Messages button on your phone. Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Recording Calls (Virtual Office Pro Users Only) Call Record On/Off is available to Virtual Office Pro users.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
4 Using Advanced Phone Features Creating Speed Dials Creating Speed Dials You can configure different types of speed dials: • You can assigned unused line buttons on your phone to act as a speed dial. • You can create speed dials assigned to a number, that, when pressed on the keypad, dials the number assigned to it. You can have up to 8 of these speed dials. Each speed dial can be a phone number, IP address or URL.
4 Using Advanced Phone Features Using Speed Dials Using Speed Dials To call one of your configured speed dial numbers, either: • Open a phone line and press the number on the phone keypad for the speed dial, then press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial. Press the unused line button you have configured for a speed dial. Customizing Your LCD Screen You can customize your LCD screen in several ways.
Using Advanced Phone Features Customizing Your LCD Screen STEP 4 3 To change the status of your screen saver: a. Scroll to Enable Screen Saver and press the Edit softkey. b. Press the Y/N softkey until the desired option appears: Yes to enable a screen saver or No to disable this feature. c. Press the OK softkey. d. Press the Save softkey to save your changes. STEP 4 To specify the amount of idle time that can elapse before the screen saver appears: a.
Using Advanced Phone Features Updating Your Ring Tone 4 Updating Your Ring Tone Each extension of your phone can have a different ring tone. You can also create your own ring tones. To change a ring tone: STEP 1 Press the Setup button. STEP 2 Scroll to Ring Tone and press Select. STEP 3 Use the Up Arrow key or Down Arrow key to choose the phone line for which you want to change the ring tone. STEP 4 Scroll through the ring tones. To hear a ring tone, press the Play softkey.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 STEP 2 Choose from the following options: • Network: Use this menu to view information about the network, including WAN connection, DHCP server, IP address, MAC address, domain name, subnet mask, default router, DNS servers, and TFTP server. • Product Info: Use this menu to view information about the phone, including model number, serial number, software version, and call control protocol.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 To reset your phone to the factory default values and reboot with the settings from your phone system (Cisco CME): ! CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change.
A Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco Small Business SPA 303 IP Phone. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Cisco Small Business Support www.cisco.com/go/smallbizhelp and Resources Phone Support Contacts www.cisco.com/en/US/support/tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.
A Where to Go From Here NOTE Other Cisco-provided documentation may be useful as a reference, but it often refers to features that are supported only on specific plans of specific providers or PBXs. It also may exclude some cloud-provided services for your business that are provided by 8x8, Inc. This document has been modified by 8x8 to specifically include the features supported and provided by 8x8 service. Generic Cisco documentation may not be accurate when used with 8x8 service.
