USER GUIDE Cisco Small Business SPA 500 Series IP Phones Model SPA 525G/SPA 525G2
Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”) and rated from +5Vdc, 2A minimum. FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
IMPORTANT NOTE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with RSS-210 of the Industry Canada Rules.
Contents Power Adapter Statement 2 FCC and IC Statement 2 Federal Communication Commission Interference Statement 2 IMPORTANT NOTE 3 Industry Canada Statement 3 Chapter 1: Getting Started 7 Overview of the Cisco SPA 525G/525G2 IP Phone Caring for Your Phone Understanding Your Phone’s Lines and Buttons 8 9 10 Phone Components 10 Softkey Buttons 12 Using the Keypad and Buttons with Menus 15 Using Keypad Shortcuts 15 Using the Navigation Button 15 Entering Numbers and Text in Fields
Contents Connecting Your Phone to the Computer Network 29 Connecting Your Phone to the Wired Network 29 Connecting Your Phone to the Wireless Network 29 Determining Your Wireless Router Security Type 30 Using Wi-Fi Protected Setup with the Cisco SPA 525G/525G2 33 Manually Adding a Wireless Profile on the Cisco SPA 525G/525G2 34 Uploading Security Certificates to the Phone 36 Verifying Phone Startup 37 Upgrading Your Phone’s Firmware 37 Chapter 3: Using Basic Phone Functions Placing or Ans
Contents Forwarding Calls 44 Forwarding Calls to a Single Number 45 Forwarding Calls When Your Phone is Busy 45 Forwarding Calls When You Don’t Answer the Phone 46 Delaying Call Forwarding When You Don’t Answer the Phone 46 Stopping Call Forwarding 46 Setting Do Not Disturb 46 Configuring Call Waiting 47 Picking Up a Call 48 Parking a Call 48 Placing a Three-Way Conference Call 50 Using the Phone Directories 50 Using Your Personal Address Book Adding a New Contact 51 52 Copying a
Contents Chapter 4: Using Advanced Phone Features Configuring Privacy and Security Features 59 60 Blocking Caller ID 60 Blocking Anonymous Calls 60 Using Secure Call 61 Enabling Dial Assistance 61 Connecting to a Virtual Private Network (VPN) 62 Creating and Using Speed Dials 63 Creating Speed Dials on Unused Line Buttons 64 Creating Numerical Speed Dials 64 Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 65 Enabling Bluetooth (Cisco SPA 525G/525G2) 65 Pairing Your
Contents Customizing Your LCD Screen 82 Changing the LCD Screen Contrast 82 Setting the Screen Backlight Timer 82 Configuring the Phone Screen Saver 83 Changing the Phone Wallpaper 83 Using Ring Tones 84 Accessing Weather and News on Your Phone 85 Accessing Weather Information 85 Accessing News 86 Configuring Date and Time Parameters on Your Phone 87 Using Star Codes 88 Restarting Your Phone 90 Viewing Phone, Network, and Call Information 90 Viewing Phone Information 90 Viewing
Contents Configuring Wi-Fi 100 Configuring Bluetooth 101 Bluetooth Mode 101 Bluetooth Profiles 102 Upgrading Firmware 102 Chapter 6: Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 103 104 Connecting a Single Cisco SPA 500S 105 Connecting a Second Cisco SPA 500S 109 Configuring the Cisco SPA 500S 110 Using the Cisco SPA 500S 111 Monitoring the Cisco SPA 500S 112 Appendix A: Where to Go From Here Cisco Sma
1 Getting Started This chapter provides an overview of your Cisco SPA 525G or Cisco SPA 525G2 IP phone. (Where features apply to both phones in this document, the phone is referred to as the “Cisco SPA 525G/525G2.
Getting Started Overview of the Cisco SPA 525G/525G2 IP Phone 1 Overview of the Cisco SPA 525G/525G2 IP Phone The Cisco SPA 525G/525G2 IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.
Getting Started Overview of the Cisco SPA 525G/525G2 IP Phone 1 The Cisco SPA 525G/525G2 has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features: • 2 Ethernet 10/100 Mbps ports • 802.3af Power over Ethernet support • USB 2.
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Cisco SPA 525G/525G2 Phone Components Table 1 IP Phone Components # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 4 LCD Screen Your phone may vary, but typically displays: • • • • • 5 Line keys Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, background photo, and photo album Indicates phone line status. Your phone may vary, but typically, when lit: • • • • • Green: Line is idle. Red (steady): Line is active or in use.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook). 14 Headset button Press to turn the headset on or off. When the headset is on, the button glows green. 15 Speaker button Press to turn the speaker on or off.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G/525G2 Softkey Buttons Button Function BlindXfer Performs a blind call transfer. See “Performing an Unattended (Blind) Transfer,” on page 42. Call Rtn Returns the last missed call by dialing the number that called you. See “Viewing and Returning Missed Calls,” on page 43. Clear Deletes an entire text/number field. Clr DND Clears Do Not Disturb. Clr Fwd Clears Call Forward. Conf Initiates a conference call.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G/525G2 Softkey Buttons Button Function Handset Switches audio from the Cisco SPA 525G2 to your Bluetoothenabled mobile phone. See “Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone” on page 65. Handsfree Switches audio from your Bluetooth-enabled mobile phone to the Cisco SPA 525G2. See “Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone” on page 65. Hold Places a call on hold.
1 Getting Started Using the Keypad and Buttons with Menus Table 2 Cisco SPA 525G/525G2 Softkey Buttons Button Function Scan Scans for wireless networks or Bluetooth devices. Select Selects the highlighted item on the LCD screen. Transfer Performs a call transfer. See “Transferring Calls,” on page 42. Unpark Connects to a parked call. See “Parking a Call,” on page 48. View Displays more information about a selected item. XferLX Transfers existing active calls on the phone.
1 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. • Press the number key multiple times to move to a different letter under that number.
Getting Started Using Phone Hardware and Accessories 1 Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.
Getting Started Using Phone Hardware and Accessories • 1 For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press the Setup button. STEP 2 Select User Preferences. STEP 3 Select Bluetooth Configuration.
Getting Started Using Phone Hardware and Accessories 1 STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On. STEP 5 Press Save. After enabling Bluetooth, create a profile for your headset: STEP 1 Enable Bluetooth as described above. STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and press Select.
Getting Started Using Phone Hardware and Accessories 1 NOTE Your Cisco SPA 525G2 will connect to only one device at a time (either the Bluetooth headset or the Bluetooth-enabled mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first. STEP 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen.
Getting Started Using Phone Hardware and Accessories 1 Switching Between the Handset/Headset/Speakerphone During a Call Any of these audio devices can be used during a call. Only one device can be used at a time. The handset can be on the hook when using the speakerphone or headset function. To switch from the handset to the speakerphone, press the Speakerphone button and place the handset back on the hook. To switch from the speakerphone to a headset, press the Headset button.
2 Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G IP Phone.
2 Installing Your Phone Before You Begin Before You Begin Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the Cisco SPA 525G/525G2. It is not for use as a telephone line port.
2 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA 525G/525G2 IP Phone Connections Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 24
2 Installing Your Phone (Optional) Attaching the Desk Stand Number Component 1 Auxiliary port. Only for use with the Cisco SPA 500S attendant console. 2 Power port. Insert the power adapter plug into this port. 3 Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.) 4 Switch (Ethernet) port. Connect the network cable to this port.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 4 Plug in the Ethernet and power cables.
Installing Your Phone Connecting Your Phone’s Power 2 STEP 5 Hang onto screws mounted in the wall. Connecting Your Phone’s Power If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 1 on page 24, item #2. NOTE The Cisco SPA 525G/525G2 does not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco.
Installing Your Phone Connecting Your Phone to the Computer Network 2 Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable: STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 24. STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.
Installing Your Phone Connecting Your Phone to the Computer Network 2 Determining Your Wireless Router Security Type If you do not know your wireless router security type, you need to log in to the router interface to get this information. The steps below are written for a Linksys router, but procedures for other routers should be similar. STEP 1 Log in to your wireless router’s web interface using a web browser. Your computer must be connected to your wireless network.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WPA information for a Linksys WRT160N router: To set up the Cisco SPA 525G/525G2 wireless connection: STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection. STEP 2 Press the Setup button on your phone.
Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 5 Scroll to Wi-Fi Configuration and press the Right Arrow key. Choose one of the following options: • Wireless Profile—Use this option to add a new wireless profile (either manually or by scanning for available networks), edit an existing wireless profile, or connect to a previously configured network. See Manually Adding a Wireless Profile on the Cisco SPA 525G/525G2, page 34.
Installing Your Phone Connecting Your Phone to the Computer Network 2 e. Enter the PIN into the field that allows you to setup wireless devices using a PIN. f. Save your changes. g. On the Cisco SPA 525G/525G2, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.
Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 3 (Optional) Press the Right Arrow key under Security Mode to set the security options: • WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
Installing Your Phone Connecting Your Phone to the Computer Network • 2 WPA/WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type: - TTLS: Enter the anonymous ID, choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password. - LEAP: Enter the User ID and password.
2 Installing Your Phone Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey. STEP 7 Press Save to save the profile. Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash.
2 Installing Your Phone Upgrading Your Phone’s Firmware There are two ways to upgrade your phone’s firmware: • Download the firmware to your PC and log in to the web interface to run the upgrade procedure. See the “Upgrading Firmware” section on page 102. • Upgrade using the Cisco SPA 9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA 9000 Voice System network). See the Cisco SPA 9000 Voice System Setup Wizard User Guide.
3 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G/ 525G2 IP phone.
3 Using Basic Phone Functions Placing or Answering a Call Placing or Answering a Call NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone administrator. To place or answer a call, do one of these: • Pick up the receiver. • Press the Speaker button. • Press the Headset button. • Press a green line button (to place a call) or a red flashing line button or the Answer softkey (to answer a call).
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. Pressing the Volume button while not on a call adjusts the volume of the phone’s ringer. Using Mute To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red.
3 Using Basic Phone Functions Transferring Calls Transferring Calls You can perform two types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call. • Blind—You transfer the call without speaking to the other party to which you are transferring the call. Performing an Attended Transfer STEP 1 During an active call, or a call on hold, press Transfer.
Using Basic Phone Functions Redialing 3 Redialing To redial a number: STEP 1 Press the Redial button and select the desired number. STEP 2 (Optional) Press EditDial to select a number and modify it (for example, to add an area code). STEP 3 Lift the handset or press Dial to select a number. The number is automatically dialed. Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered.
Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off • 3 If the LCD screen does not show a missed call: a. Press the Setup button. b. Scroll to Call History and press Select. c. Scroll to Missed Calls and press Select. You can do one of the following: • Press Dial to dial the number that called you. • Press EditDial to edit the number before calling it, then press Dial.
Using Basic Phone Functions Forwarding Calls 3 To forward calls: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. STEP 4 Under Call Forwarding, press the Right Arrow key to turn call forwarding on and press the Save softkey. See the following sections for information on the types of call forwarding. Forwarding Calls to a Single Number STEP 1 In the Call Preferences screen, scroll to Forward All Number.
Using Basic Phone Functions Setting Do Not Disturb 3 Forwarding Calls When You Don’t Answer the Phone STEP 1 In the Call Preferences screen, scroll to Forward No Ans Number. STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required. STEP 3 Press Save.
Using Basic Phone Functions Configuring Call Waiting 3 To set Do Not Disturb, choose one of the following options: • Press the Do Not Disturb softkey on your phone. The LCD screen indicates that Do Not Disturb is turned on for your phone; or • Press the Setup button and select User Preferences. Then: STEP 1 Choose Call Preferences. STEP 2 Scroll to Do Not Disturb. STEP 3 Press the Right Arrow key to turn Do Not Disturb on. STEP 4 Press Save.
Using Basic Phone Functions Picking Up a Call 3 STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off. STEP 5 Press Save. Picking Up a Call You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call ringing at any extension, or you may have a group of phones configured where members of the group can pick up a call ringing at any group member’s phone.
Using Basic Phone Functions Parking a Call 3 To park a call: STEP 1 While on an active call, press the Park button. STEP 2 Enter a number to identify the park line and press Dial. The park line number does not correspond with an actual phone extension number. You can pick any easilyremembered number. The call is then parked on that line, and the caller hears “on hold” music or messages. STEP 3 You or another person must then “unpark” the call.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 Placing a Three-Way Conference Call To initiate a conference call: STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number. STEP 3 Press the Conf button again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected.
3 Using Basic Phone Functions Using the Phone Directories • Corporate Directories—Depending on your phone network configuration, you may have one or more of the following directories available: - Corporate Directory (XML) - Corporate Directory - Directory using Lightweight Directory Access Protocol (LDAP) Using Your Personal Address Book To access the Phone Directory, press the Directory button, or press the Setup button, select Directories, and select Personal Address Book.
Using Basic Phone Functions Using the Phone Directories 3 Adding a New Contact To add a new entry to the directory: STEP 1 In the Personal Address Book screen, press Add. STEP 2 Use the keypad to enter the name of the directory entry. When finished with the name, use the Down Arrow key to navigate to the other fields. TIP To enter numbers and letters, press Option and select Input All. To enter only numbers, press Option and select Input Num.
Using Basic Phone Functions Using the Phone Directories 3 STEP 3 Press Option again and select Paste. STEP 4 Edit any necessary fields and press Save. Searching for a Contact To search for a contact: STEP 1 In the Personal Address Book screen, press Option and select Search. STEP 2 Begin to enter the person’s name. The list below displays entries as you type in characters. Scroll to highlight the entry you want. You can press Dial to call the contact, or Option to delete, copy, or edit the contact.
3 Using Basic Phone Functions Using the Call History Lists Using the Corporate Directory NOTE Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you. To use the corporate directory: STEP 1 Press the Setup button and select Directories. STEP 2 Scroll to the Corporate Directory you want to view and press Select.
3 Using Basic Phone Functions Using the Call History Lists STEP 3 Select the Call History list you want to view. Available Call History lists are: • All Calls—Shows all calls placed, received, and missed on the phone. • Missed Calls—Shows the last 60 missed calls. • Received Calls—Shows the caller ID of the last 60 answered calls. • Placed Calls—Shows all calls placed from the phone. STEP 4 Press Select to view the list. Deleting a Call History List STEP 1 Press the Setup button.
Using Basic Phone Functions Setting or Changing a Phone Password 3 Deleting an Entry from the Call History Lists STEP 1 In the call history list, choose the call. STEP 2 Press Option and select Delete Entry. STEP 3 Press OK. Saving a Call History List Number to Your Directory STEP 1 In the call history list, choose the call. STEP 2 Press Option and select Add to Address Book. STEP 3 Press Select. The Address Book entry screen appears. STEP 4 Edit the information (if desired) and press Save again.
Using Basic Phone Functions Setting or Changing a Phone Password 3 STEP 6 Reenter the same password. STEP 7 Press Save. To delete a password: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Select Set Password. STEP 4 Enter your old password. Press the Down Arrow key to go to New Password. STEP 5 Leave the New Password and Reenter New Password fields empty. STEP 6 Press Save.
Using Basic Phone Functions Accessing Voicemail 3 Accessing Voicemail To access voicemail, press the Messages button on your phone. Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G/525G2 IP phone.
Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 98 and the “Blocking Anonymous Calls,” on page 99. Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call. To block Caller ID: STEP 1 Press the Setup button.
Using Advanced Phone Features Configuring Privacy and Security Features 4 STEP 4 Scroll to Block Anonym Call and press the Right Arrow key to choose On. STEP 5 Press Save. Using Secure Call With the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before enabling Secure Call, ask your phone administrator if Secure Call is available.
Using Advanced Phone Features Configuring Privacy and Security Features 4 STEP 4 Scroll to Dial Assist and press the Right Arrow key to choose On. STEP 5 Press Save. If dial assistance is enabled, after beginning to dial, you can use the navigation button to scroll down, highlight a phone number on the LCD screen, and press Dial to complete the call.
Using Advanced Phone Features Creating and Using Speed Dials 4 To connect to the VPN (if you have not chosen to automatically connect on startup): STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press Select. STEP 3 Scroll to VPN and press the Right Arrow key. STEP 4 Press the Down Arrow button to Connect and press the Right Arrow key to connect to the VPN. Viewing Your VPN Status To see if you are connected to the VPN: STEP 1 Press the Setup button.
Using Advanced Phone Features Creating and Using Speed Dials 4 Creating Speed Dials on Unused Line Buttons STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays. STEP 2 Enter the name for the speed dial. STEP 3 Press the Down Arrow key to reach the phone number field. Enter the phone number and press Save. STEP 4 After creating the speed dial, it displays next to the line button. Press the line button to use the speed dial.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 To call one of your configured speed dial numbers, choose one of the following options: • Press the line button that has been configured as a speed dial. • Open a phone line and press the number for the speed dial, then wait a few seconds or press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 4 With Bluetooth selected, press the Right Arrow key until a blue check mark appears. STEP 5 Press Save. Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone This feature is based on the following standard Bluetooth profiles: • Phone Book Access Profile 1.0 • Handsfree Profile 1.5 • Handset Profile 1.1 NOTE Not all mobile phones support these functions.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Initiating Pairing from the Cisco SPA 525G2 STEP 1 Enable Bluetooth as described in the “Enabling Bluetooth (Cisco SPA 525G/ 525G2)” section on page 65. STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and press Select.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone NOTE The procedure varies depending on your phone model. You must turn Bluetooth on, and you may need to configure a separate setting to make your mobile phone discoverable by other devices. The following example uses an Apple iPhone. Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G2 IP phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 5 Enter the PIN (the default is 0000) and press Connect.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 When paired with your mobile phone, the Cisco SPA 525G2 display screen assigns one of your line buttons to the mobile phone. A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone name, number, or other identifier (such as the phone model) for your phone. NOTE The name, number, or other identifier shown depends on what is configured on your mobile phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 1 On the Cisco SPA 525G2, press the Setup Button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Bluetooth Configuration and press Select. STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key. The mobile phone appears in the list of Bluetooth devices. Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 NOTE Not all mobile phones support this function.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 3 Press the Import softkey. NOTE Depending on your mobile phone, you may need to authorize the Bluetooth connection, even if the phone is already paired with the Cisco SPA 525G. The phone displays a status message about the import.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 If the import is successful, your imported contacts are shown in the Directory. Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone • 4 Scroll to select a recently-called number and press the Select button. NOTE If you usually enter a digit before dialing (such as 9 to reach an outside line), remember that this call is made through your mobile phone. You should follow the usual practice for making calls on your mobile phone (for example, you probably do not dial a digit to reach an outside line on your mobile phone).
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 After the call is connected, the icon next to the mobile phone display shows that the call is established. The audio goes through the Cisco SPA 525G2, although the mobile phone display also shows a connected call.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2. Do one of the following: • Press the Answer softkey to connect to the call. • Press the red flashing line button associated with your mobile phone. • Pick up the Cisco SPA 525G2 handset.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 To switch audio from your Cisco SPA 525G2 to your mobile phone, on a connected call, press the Handset softkey. To switch audio back to the Cisco SPA 525G2 from your mobile phone, on a connected call, press the Handsfree softkey.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 Charging Your Mobile Phone Using Your Cisco SPA 525G2 You can use the USB port on the Cisco SPA 525G2 model to charge your Bluetooth-enabled mobile phone if your phone has a mini-USB port. Playing MP3 Files on Your Phone Your phone contains an audio player that can play .mp3 files. To play music on your phone, you must load the audio files onto a USB memory device (not sold with the phone).
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “mp3” on the USB device and copy the audio files into that directory. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G/525G2. STEP 4 Press the Setup button. STEP 5 Scroll to MP3 Player and press Select. STEP 6 Press Add List to create a playlist from the songs on the USB device.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset (see the following graphic).
Using Advanced Phone Features Using the Paging Feature 4 Using the Paging Feature Your Cisco SPA 525G/525G2 can automatically answer pages from other Cisco SPA phones in the phone system. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page. NOTE This feature must be configured by your phone administrator.
Using Advanced Phone Features Customizing Your LCD Screen 4 Customizing Your LCD Screen You can customize your LCD screen in the ways described below. Changing the LCD Screen Contrast To adjust the contrast of the LCD screen: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 Scroll to Display Brightness. The default contrast is 15. Enter a number between 1 (lowest) and 15 (greatest) to change the contrast.
4 Using Advanced Phone Features Customizing Your LCD Screen Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 With Screen Saver highlighted, press the Right Arrow key to choose On.
Using Advanced Phone Features Using Ring Tones 4 If you are going to use a picture from the USB memory device, perform the following steps: STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G/525G2.
Using Advanced Phone Features Accessing Weather and News on Your Phone 4 STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key. STEP 5 Scroll through the ring tones and press Play to play the highlighted ring tone. Press Select to choose the highlighted ringtone for that extension. Accessing Weather and News on Your Phone You can access some pre-configured weather and news web services on your IP phone (if enabled by your phone administrator).
Using Advanced Phone Features Accessing Weather and News on Your Phone TIP 4 Press Refresh to update weather information when viewing the weather screen. To edit the list of cities: STEP 1 In the Web Applications screen, select Weather. STEP 2 To move entries up or down in the list or delete an entry, select the city you want to move, press Option, and choose Move Up, Move Down, or Delete. Accessing News STEP 1 In the Web Applications screen, select News.
Using Advanced Phone Features Configuring Date and Time Parameters on Your Phone 4 Configuring Date and Time Parameters on Your Phone The date and time for your phone normally come from the phone server. However, if you need to change some date and time parameters, you can follow these steps: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Date/Time and press Select.
4 Using Advanced Phone Features Using Star Codes Using Star Codes The Cisco SPA 525G/525G2 supports numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling. Following is a list of supported star codes.
4 Using Advanced Phone Features Using Star Codes Code Definition 77 Activate anonymous call blocking. See Blocking Anonymous Calls, page 60. 86 Deactivate Call Back. 87 Deactivate anonymous call blocking. See Blocking Anonymous Calls, page 60. 90 Activate Call Forward Busy. See Forwarding Calls, page 44. 91 Deactivate Call Forward Busy. See Forwarding Calls, page 44. 92 Activate Call Forward No Answer. See Forwarding Calls, page 44. 93 Deactivate Call Forward No Answer.
Using Advanced Phone Features Restarting Your Phone 4 Restarting Your Phone Occasionally you may need to restart your phone if the screen locks up. To restart your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Restart and press Select. Viewing Phone, Network, and Call Information The Cisco SPA 525G/525G2 provides menus to view information about your phone.
Using Advanced Phone Features Viewing Phone, Network, and Call Information 4 Viewing Network Information To view network information for your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Network Status and press Select.
Using Advanced Phone Features Viewing the Wireless Connection Status 4 STEP 3 Scroll to Phone Status and press Select. You can view the following information: • Phone Status—Up time and packets sent/received • Extension Status—If an extension is registered, when it was registered, and more • Line Status—Active calls and call information • Provisioning Status—If a profile rule was used, and the status • Call Statistics History—Information about individual calls.
Using Advanced Phone Features Advanced Menus for Technical Support Personnel 4 STEP 3 Select Wi-Fi Configuration and press the Right Arrow key. STEP 4 Scroll to Wireless Status and press Select. The status, SSID name, and signal strength are displayed. Press Detail for more information. Advanced Menus for Technical Support Personnel ! CAUTION These menus are used to configure and troubleshoot your phone and the phone network.
5 Using the Web Interface The Cisco SPA 525G/525G2 provides a web interface to the phone that allows you to configure some features of your phone using a web browser.
Using the Web Interface Logging in to the Web Interface 5 Logging in to the Web Interface STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status. STEP 2 Scroll to Network Status and press Select. Note the IP address. STEP 3 On your PC, open Internet Explorer. STEP 4 Enter the IP address in the browser’s toolbar. STEP 5 The Info page of the IP Phone Web Interface displays. The web interface has several different tabs.
Using the Web Interface Setting Do Not Disturb 5 STEP 4 (Optional) To add the contact to a speed dial: a. Click the Phone icon under Speed Dials. b. Choose the phone (office, home, or mobile) that you want to add as a speed dial. c. Choose the speed dial position to assign the contact. d. Press Confirm. To remove a contact from the address book: STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column.
5 Using the Web Interface Configuring Call Forwarding To set Do Not Disturb: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Do Not Disturb field. STEP 3 Choose Yes to turn on Do Not Disturb. STEP 4 At the bottom of the page, click Submit All Changes. Your phone reboots. NOTE You can turn off Do Not Disturb from your phone or from the web interface. Configuring Call Forwarding STEP 1 Log in to the web interface.
Using the Web Interface Configuring Call Waiting 5 Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the CW Setting field.
5 Using the Web Interface Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message. To block anonymous calls: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Block ANC Setting field.
Using the Web Interface Creating Speed Dials 5 Creating Speed Dials You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. To create or edit a speed dial: STEP 1 Log in to the web interface. STEP 2 Choose the Speed Dials tab. STEP 3 Enter the name and number for the speed dial entries you want to create or edit. Remember to enter any digits you must dial to reach an outside line. STEP 4 Click Submit All Changes.
Using the Web Interface Configuring Bluetooth 5 You can enter up to three wireless profiles. To create a wireless profile: STEP 1 In the Wi-Fi tab, ensure Wi-Fi Profile is selected in the Wi-Fi Device box. STEP 2 (Optional) To scan for available wireless networks, click Site Survey. Click the icon under Add in the row of the wireless network you want to select. STEP 3 Click Add New Wi-Fi Profile. STEP 4 Enter or edit (if you performed Step 2) the name, SSID, security mode, and security parameters.
Using the Web Interface Upgrading Firmware 5 Bluetooth Profiles If you have both a headset and a Bluetooth-enabled phone paired with your Cisco SPA 525G2, the phone can only connect to one device at a time. If multiple Bluetooth devices are in range of the Cisco SPA 525G/525G2, the order of devices in the Bluetooth Profiles list is used, and the device with a higher priority is activated first. Click the arrow keys to move devices up and down in priority.
6 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your Cisco SPA 525G/525G2 IP Phone. Figure 1 Cisco SPA 500S Attendant Console The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 arm provided. It obtains power directly from the Cisco SPA 525G/525G2 and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single Cisco SPA 525G/525G2 to monitor a total of 64 separate lines.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 Connecting a Single Cisco SPA 500S STEP 1 Turn both the Cisco SPA 525G/525G2 and Cisco SPA 500S face down. STEP 2 Align the screw hole in the Cisco SPA 525G/525G2 with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G/ 525G2.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 STEP 4 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 525G/525G2. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S. ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 Connecting a Second Cisco SPA 500S NOTE A maximum of two Cisco SPA 500S attendant consoles can be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to “Configuring the Cisco SPA 500S” on page 110.
Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S 6 ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one end of the auxiliary cable to this port. STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S. Connect the other end of the auxiliary cable to this port.
Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S 6 NOTE The options available on the Cisco SPA 500S depend on the phone system configuration. Your phone system might not provide all of the features mentioned in this document. Configuration of the Cisco SPA 500S and assignment of the line buttons is performed by the phone administrator and is not described in this document.
Using the Cisco SPA 500S Attendant Console Monitoring the Cisco SPA 500S - Orange (blinking): The line is not configured properly. - Off: The line is not configured. 6 • Transfer a call by pressing the line button on the Cisco SPA 500S when an incoming call is ringing. • Dial a configured extension by pressing the green line button on the Cisco SPA 500S. • Pick up a call ringing at the extension by pressing the flashing red line button.
A Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA 525G/525G2. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.
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