User guide

Using Basic Phone Functions

Transferring Calls

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 42

Transferring Calls

You can perform two types of transfers:

• Attended—You call the person to whom you are transferring the call and

speak to them before transferring the call.

• Blind—You transfer the call without speaking to the other party to which you

are transferring the call.

Performing an Attended Transfer

STEP 1 During an active call, or a call on hold, press Transfer.

STEP 2 Either:

• Enter the number to which you want to transfer the call; or

• Press Directory and either choose a number from the personal directory.

STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is

opened to dial the number.

STEP 4 Do one of the following:

• To transfer the call without waiting for the other person to answer, press

Tran sfer after the call begins to ring and hang up. If you hang up before the

second call rings, the transfer fails and the first call is disconnected. If you

misdial, press the second line button again to receive a dial tone.

• To transfer after speaking privately to the other person, press Transfer at

any time during the conversation.

Performing an Unattended (Blind) Transfer

STEP 1 During an active call, press BlindXfer.

STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is

transferred with no further action required on your part.