ADMINISTRATION GUIDE Cisco Small Business Unified Communications UC320W
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Contents Chapter 1: Welcome 9 System Requirements 9 Optional Equipment and Services 10 Getting Started with the Cisco UC320W 11 Getting Started - Introductory Tutorial 11 Getting Started - Network Topology 11 Getting Started - Firmware and Cloud Services 11 Getting Started - LAN Devices 12 Configuration Module Overview 13 Navigation for a New Configuration 13 Data Entry in the Configuration Module 14 Saving a Session 15 Loading a Saved Session or an Applied Configuration 15 Backin
Contents Chapter 3: Telephony 23 Devices 23 General Information and Options for Devices 23 Adding and Removing Cisco SPA8800 IP Telephony Gateways 24 Adding and Removing IP Phones and Side Cars 24 PBX/Key System 26 PBX 26 Key System 26 Blend 27 Day/Night Features 27 Call Scheduling 27 Select Schedule Behavior 28 Internal Dialing 31 Extension Length 31 Allowed Dial Patterns 31 Extensions for System Features 32 Music Chapter 4: Ports and Trunks Line (FXO) Ports 33 34 34 Ge
Contents Systemwide SIP Parameters Outbound Trunks Chapter 5: Users/Phones Users 40 41 43 43 General Information and Options 43 Settings for User Records 44 Other Data Entry Options 44 Assign Phones 46 About the Phone Assignments 46 Managing Phone Assignments 46 Chapter 6: Extension Buttons Shared FXO Lines 48 48 Features of a Shared FXO Line 48 General Information and Options for Shared Lines 49 Settings for Shared FXO Lines 50 Selecting Members for Shared FXO Lines 51 Shared E
Contents Hunt Groups 59 Features of Hunt Groups 59 General Information and Options for Hunt Groups 60 Hunt Group Settings 60 Selecting Members for Hunt Groups 61 Auto Attendant 62 Settings for AA Menus 62 Buttons for AA Menus 63 Setting Up Prompts 64 Settings for AA Prompts 64 Using the AA Prompts Recorder 66 Inbound Calls 67 General Information and Options for Inbound Routing 67 Settings for Routing Groups 67 Specifying Phone Numbers with Different Destinations 68 Chapter 8:
Contents Wireless 81 Port Forwarding 82 General Information and Options for Port Forwarding 82 Settings for Port Forwarding 83 Chapter 10: Apply Changes 84 Site Summary 84 Apply Configuration 85 Chapter 11: Status Module 86 Quick View 86 Devices 87 Networks 89 DHCP Clients 90 Voicemail 91 External Trunks 92 External Call Records 92 Troubleshooting 93 Chapter 12: How Do I 95 Appendix A: Installation Options for the Unified Communications System 102 Wall Mounting 103 Opt
Contents Installing a Desk Stand (Optional) 109 Mounting a Phone to a Wall (Optional) 110 Attaching and Installing the Wall Mount Bracket Kit 110 Reversing the Handset Retention Tab 115 Connecting the Power 117 Connecting a Phone to the Network 117 Connecting a Phone with an Ethernet Cable 117 Connecting a Cisco SPA525G/G2 Model Phone to the UC320W Wireless Voice Network 117 Connecting a PC to a Phone (Optional) 119 Upgrading the Phone Firmware 119 Connecting Attendant Consoles 119 App
1 Welcome 1 The Cisco UC320W Configuration Utility helps you to configure your Unified Communications System quickly and easily. The dynamic user interface has two modes to help you to install, configure, and manage your Unified Communications System. • Initial setup: When you create a new configuration, the user interface makes it easy to connect to services, install the equipment, and configure the features for your site.
1 Welcome Optional Equipment and Services • Power adapters for the phones, as needed. Cisco SPA300 Series phones always require power adapters. Cisco SPA500 Series phones can receive power from a Power over Ethernet switch. • Ethernet cables to connect IP phones and computers. • For wireless operation, securely connect the antennas to the base unit. Signal loss can result if an antenna is not seated properly. • Internet service. • Voice over IP service or analog phone service.
Welcome Getting Started with the Cisco UC320W 1 Getting Started with the Cisco UC320W The Getting Started menu provides access to essential tasks. Especially if you are a new user of this tool, it is strongly recommended that you click each link and perform each task in the specified order. A new window will display more information about the selected task. Experienced users may choose to skip tasks.
Welcome Getting Started with the Cisco UC320W 1 • Additional top-level menu items running Cloud Applications, such as a Feedback form • A Cloud Application that runs automatically and may perform any of the following functions: - Offers firmware upgrades that you can install with the click of a button - sends notifications providing helpful information for UC320W administrators - remotely administers PMF files - collects system information, such as configuration files (excluding passwords), inst
1 Welcome Configuration Module Overview Caution: If you are using another device as the DHCP server for your LAN, do not connect devices until you complete the Network Topology task. Configuration Module Overview In the Configuration module, the interface guides you step by step through the configuration process. Before you begin, you should read the information below to become familiar with the navigation and data entry features.
1 Welcome Configuration Module Overview • Returning to the Getting Started menu: Until you apply the configuration, you can return to the Getting Started menu by clicking the Getting Started button in the menu bar. • Starting over: To restart in initial setup mode, click the New button in the menu bar. Note: Creating a new configuration will reinitialize your configuration settings. To reset the Cisco UC320W to the factory default settings, press and hold the Reset button for 10 seconds.
1 Welcome Configuration Module Overview Saving a Session If you need to close the configuration utility before applying your configuration, you can save your session. The session file includes the settings that you have entered, but does not include voicemail messages, recorded prompts, FXO gain settings, or Platform Management Files. Click the Save button in the menu bar. Then choose one of the options described below.
1 Welcome Configuration Module Overview • Load applied configuration from the device: This option allows you to abandon your unsaved changes and reload the currently applied settings into the configuration utility for editing. After you choose this option, click Load. • Resume session from a saved file: Choose this option to resume a session that was saved to your PC by using the Save button. Click the radio button, and then click Choose File to select the file from your PC. Finally, click Load.
1 Welcome Configuration Module Overview • Restore Site Configuration: Choose this option to restore a site configuration that you saved by using the Save Site Configuration option. After you choose this option, click Choose File. Choose a saved tar.gz file from your PC or network drive. Finally, click Restore. • Restore Full Site Backup from USB: Choose this option to restore and apply a full site backup file, including all settings, recorded prompts, and voicemail messages.
1 Welcome Configuration Module Overview Features of the Help System • Tooltips: For help with a field, button, or tab, position your mouse pointer over the object. Information appears in a tooltip. • Page Help (if applicable): To view information about the current page, click the question mark icon near the top right corner of the page. To hide the Help, click the icon again.
2 Site 2 In the Site section of the Configuration module, you configure the regional settings, system access, and automatic backups. Region Use the Configuration > Site > Region page to specify your region, regional dial plan option (if available), and time zone. Note: Internal Dialing plan settings, such as extension length and digits for outside lines, are set on the Internal Dialing page. • Region: Select your region.
2 Site System Access System Access Use the Configuration > Site > System Access page to update the administrator username and password. Optionally, enable access to this utility from the WAN and the wireless network. Note: • Changes in the username and password take effect after you apply a configuration. • The configuration utility allows only one session at a time. Administrative User To change the username and password, click the Change administrator username/password button.
2 Site Automatic Maintenance Note: • - Do not change the port number to 443. Because this port is used by SSL and HTTPS, web browsers tend to remove it from a URL when entered. However, the configuration utility requires a port number to be specified. - A remote management session is disconnected after a long idle time. - If the Cisco UC320W is located behind another router, you may need to configure port forwarding on that router to allow traffic from the WAN to the Cisco UC320W.
2 Site Automatic Maintenance USB Backup Use a USB key in FAT32 format. NTFS is not supported. The USB key should have storage capacity of at least 128MB, preferably 1GB. Insert your USB key into the USB1 or USB2 port. The backup file will include all settings, voicemail greetings, voicemail messages, Auto Attendant prompts, FXO gain settings, and platform modification files. Up to two files will be stored on the USB key at any time.
3 Telephony 3 In the Telephony section of the Configuration module, you manage the IP phones and IP telephony gateways. You also configure the operational mode, day/night features, internal dialing plan, and music. Devices Use the Configuration > Telephony > Devices page to review the automatically discovered Cisco SPA8800 IP telephony gateways, IP phones and Cisco SPA500S expansion modules, also known as attendant consoles or side cars.
3 Telephony Devices up to 30 phones on this page. However, the Cisco UC320W supports only 24 users (not counting the built-in FXS port on the Cisco UC320W). Adding and Removing Cisco SPA8800 IP Telephony Gateways You can manually add a Cisco SPA8800 IP telephony gateway that you intend to connect later. • Create a SPA8800: Click this button to enter information for a Cisco SPA8800 that is not yet connected.
3 Telephony Devices not yet added phones, the file contains a sample record and can be used as a template for data entry. If you have added phones, the file includes all phone records. You can open the phones.csv file in a text-editing program such as Notepad or a spreadsheet program such as Microsoft Excel. • To enter the phone information in a CSV file: You can use a downloaded template or create a new CSV file.
3 Telephony PBX/Key System PBX/Key System Use the Configuration > Telephony > PBX/Key System page to choose the operational mode for the telephony system. Tip: To learn more, use the Help Me Choose button. Note: If you change the mode after applying a configuration, errors may appear on other pages, due to the feature differences described below. Fix the errors before applying the configuration.
3 Telephony Day/Night Features configured your system in another mode, any existing SIP/BRI trunks will be removed. • Outbound dialing: You cannot use a personal extension to place a call to an external number. Extensions are for internal calls. For outbound calls, use a shared line button. • Internal Dial Plan: No outbound dialing digit is required. For example, you do not have to dial 9 to get an outside line. Simply select a shared line button.
3 Telephony Day/Night Features Auto Attendant When enabled, an Auto Attendant (AA) plays recorded messages to respond to incoming calls. If needed, you can enable different AA menus when your business is open or closed. • On, Off: Click On to enable the Auto Attendant, or click Off to disable this feature. • Auto Attendant with Single Menu: Click this button to use the same Auto Attendant menu for all times of day. You will enter the settings on the Auto Attendant page.
3 Telephony Day/Night Features Select the hours when the business is open This section is available if you select the Automatic Schedule option. Specify the Day (open) and Night (closed) hours, as described below. The Cisco UC320W will automatically shift between Day and Night behavior based on the specified schedule. A user can force the system into Night behavior by pressing a Force Night feature button on a phone, if configured (see the Phone Buttons page.
3 Telephony Day/Night Features • To download a CSV file as a template for data entry or as a holiday list: Click the Download icon to save a CSV file to use as a template. If you have not yet added holidays, the file contains a sample record and can be used as a template for data entry. If you have added holidays, the file includes all holiday records. You can open the holidays.csv file in a simple text-editing program such as Notepad or a spreadsheet program such as Microsoft Excel.
3 Telephony Internal Dialing Internal Dialing Use the Configuration > Telephony > Internal Dialing page to configure the internal extension format, the system extensions, and the functions of dialed digits. For example, specify which digits are used in extension numbers, which digits are pressed for an outside line, and so on. Note: The external dial plan is determined by your regional settings (see the Region page).
3 Telephony Internal Dialing Tip: In PBX mode or Blend mode, if you have FXO trunks and SIP/BRI trunks, you might want to enable more than one digit to get an outside line. Then on the Outbound Trunks page you can assign a different digit to each trunk. For example, users could then press 8 for the FXO trunk and press 9 for the SIP/ BRI trunk. • Not Allowed: The digit is not allowed as the first digit in a dialing sequence. If a user presses the digit to initiate a call, an error tone is played.
3 Telephony Music Music Use the Configuration > Telephony > Music page to choose the music source and to enable music for held calls and parked calls. Also set the extension that can be dialed to listen to the music. Note: Refer to the on-screen illustration for the location of the LINE IN port, where you can connect an external music source. You can position your mouse pointer over the pointer icon to view the picture at a larger size.
4 Ports and Trunks 4 In the Ports and Trunks section of the Configuration module, you enable the FXO (analog) trunks, configure the SIP/BRI (Voice over IP) trunks, and enable the FXS ports for analog devices. Line (FXO) Ports Use the Configuration > Ports and Trunks > Line (FXO) Ports page to enable the FXO ports for your analog phone lines. This configuration page is available if the System Mode is set to Key System or Blend. (see the PBX/Key System page.
4 Ports and Trunks Line (FXO) Ports Settings for FXO Ports • Enabled: Check the box to enable the port. Uncheck the box to disable the port. Note: Refer to the on-screen illustration for the location of the FXO ports, where you can connect to your analog phone service. You can position your mouse pointer over the pointer icon to view the picture at a larger size. • Label: Type a descriptive label (optional). For example, type the published phone number, without punctuation or spaces.
4 Ports and Trunks Line (FXO) Ports • When finished, click Apply Now to immediately apply the new settings. You can check the new settings by placing calls through your FXO trunks. Make additional adjustments, if needed. • To revert to the default settings, click Set to Default or Reset. • To close the window without applying any changes, click Done. FXO Impedance Matching IMPORTANT: For testing, the trunk must be connected to a Cisco UC320W FXO port.
4 Ports and Trunks FXS Ports FXS Ports Use the Configuration > Ports and Trunks > FXS Ports page to enable the phone (FXS) ports on the Cisco UC320W and Cisco SPA8800 IP telephony gateways. These ports support analog devices. Note: Refer to the on-screen illustration for the location of the FXS ports, where you can connect analog devices. You can position your mouse pointer over the pointer icon to view the picture at a larger size. Enabled: Check this box to enable the port.
4 Ports and Trunks SIP/BRI Trunks Adding and Removing SIP/BRI Trunks • Add a SIP/BRI Trunk: Click this button to add a new SIP/BRI trunk. • Provider: Choose the type of trunk. • After choosing a provider, either complete all required fields or delete the record. An incomplete entry produces an error, indicated by a red X in the navigation tree. • To remove a SIP/BRI trunk: Click the delete button (X) for the trunk that you want to remove.
4 Ports and Trunks SIP/BRI Trunks • SIP Domain Name: Enter the SIP domain name, if specified by your provider. • Authentication ID: If your provider requires SIP authentication, enter the authentication code for your account. Typically this code is case sensitive. • Password: If your provider requires SIP authentication, enter the password for your account. Typically this password is case sensitive.
4 Ports and Trunks SIP/BRI Trunks Mediatrix Gateway Settings This section is available after you select a provider. To enter the settings, click Settings. To hide the settings, click the button again. Requirements vary by provider; refer to the information from your provider. Note: You can install up to two Mediatrix 4400 Digital Gateways. Connect the Cisco UC320W and the BRI gateway to a secure router such as Cisco SA500. For application notes, visit the Small Business Support Community.
4 Ports and Trunks Outbound Trunks applies to all configured SIP providers with NAT mapping enabled. Not applicable to Mediatrix BRI Gateways. • NAT Server IP Address (text box): Enter the IP address or the hostname of the NAT STUN Server. Note: This option is available if you enabled NAT mapping for one or more SIP providers. This setting applies to all SIP trunks. • Static IP Address for Site: Specify the public static IP address that is used for Internet connections at your site.
4 Ports and Trunks Outbound Trunks • The FXO group includes all unassigned FXO trunks, meaning those trunks that are not reserved for Shared FXO Lines (see the Shared FXO Lines page). • You can change the order of the trunks by dragging a trunk up or down in the list. Alternatively, uncheck all of the boxes, and then check them in the desired order.
5 Users/Phones 5 In Users/Phones section of the Configuration module, you add the users and assign the phones. Users Use the Configuration > Users/Phones > Users page to enter the names of the users, to assign extension numbers, and to enable voicemail, if needed. You can enter the data directly into the fields, type the data in a pop-up window, or import a structured list of users from a CSV (comma-separated values) file.
5 Users/Phones Users Settings for User Records The page automatically displays a blank user record. Enter the information, as described below. • First Name: Enter the given name, as you want it to appear in the Corporate Directory on the phone menu and in the caller ID for internal calls. Either a first name or a last name is required. • Last Name: Enter the surname, as you want it to appear in the Corporate Directory on the phone menu and in the caller ID for internal calls.
5 Users/Phones Users Tip: A quick way to enter a new extension number is to click the phone icon next to the field. - For voicemail, enter true to create a voicemail box for this user, or enter false if the user does not need voicemail. - Enter a space between each value. At the end of one user record, either type a comma or press the Enter key. • To download a CSV file as a template for data entry or as a user list: Click the Download icon to save a CSV file to use as a template.
5 Users/Phones Assign Phones Assign Phones Use the Configuration > Users/Phones > Assign Phones page to assign phones to users. About the Phone Assignments • To help you choose an appropriate phone for each user, the description includes the model and the number of buttons. If the phone has a Cisco SPA500S expansion module, also known as an attendant console or side car, the number of side car buttons also appears.
5 Users/Phones Assign Phones • Remove a phone assignment with the Delete button: Click the delete button (X) next to the Assigned Phone. The phone returns to the Unassigned Phones list. • Drag and Drop an Assigned Phone to reassign it or return it to the Unassigned Phones list: To remove a phone, drag it to the Unassigned Phones list. To exchange Assigned Phones between two users, drag the phone to the phone assignment slot for the other user.
6 Extension Buttons 6 In the Extension Buttons section of the Configuration module, you add buttons to the users' phones for Shared FXO Lines, shared extensions, and additional personal extensions. Shared FXO Lines Use the Configuration > Extension Buttons > Shared FXO Lines page to reserve an FXO (analog) trunk for use by the specified users. In the office: In an insurance office, a Shared FXO Line includes two agents as members. They can easily monitor and manage calls to ensure good customer service.
6 Extension Buttons Shared FXO Lines • The shared line button indicates the status of the line. - Unlit: Idle. - Green (steady): Connected to a call on this phone. - Green (flashing): Holding a call on this phone. To resume the call, press the phone button. - Orange (flashing): Ringing. - Red (steady): Connected to a call on another phone. - Red (flashing): Holding a call on another phone. To pick up the call, press the line button. - Orange (steady): There is an error.
6 Extension Buttons Shared FXO Lines Settings for Shared FXO Lines • Shared FXO Line Settings: This button is available after you enter a label. Click this button to open or close the Settings section. • To assign or unassign an FXO trunk: To assign an FXO trunk to a Shared FXO Line, use your mouse to drag the trunk from the Available FXO Trunks list to the Assigned FXO Trunks list. An icon appears in the Available FXO Trunks list to indicate that the trunk is assigned to the specified Shared FXO Line.
6 Extension Buttons Shared FXO Lines Selecting Members for Shared FXO Lines • Select Members: This button is available after you enter a label. Click this button to open or close the Members section. • To add a member: Check the box to add the user. Uncheck the box to remove the user. Selected members appear with a green background. Available Buttons indicates the buttons that are not currently used for Shared Lines, Shared Extensions, or Additional Extensions.
6 Extension Buttons Shared Extensions Shared Extensions Use the Configuration > Extension Buttons > Shared Extensions page to allow a group of users to answer, monitor, and manage calls. In the office: In a pet store, the grooming department has two phones, one in the reception area and one in the back. With a shared extension including both phones, the pet store staff can transfer calls to a single extension number. The groomer can pick up the call from either phone.
6 Extension Buttons Shared Extensions • - Red (steady): Connected to a call on another phone. - Red (flashing): Holding a call on another phone. To pick up the call, press the line button. - Orange (steady): There is an error. Contact your phone administrator for assistance. Shared extension buttons take priority over programmable feature buttons. If you add a shared extension after configuring a user's phone buttons, all buttons will shift down on the phone.
6 Extension Buttons Shared Extensions • Number of Buttons/Calls: Click the up-arrow or down-arrow button to choose the number of buttons to assign to this extension. Each button supports two concurrent calls. • Shared Voicemail Box: Check this box to create a voicemail box for this extension. The mailbox number is the same as the extension number. The default mailbox password is 12345. Uncheck this box if voicemail is not required.
6 Extension Buttons Additional Extensions Note: • Available Buttons includes only phone buttons. This feature can be assigned only to a phone button, not to a side car button. • The list includes all users. If a user does not have an assigned phone, has an FXS phone, or does not have enough phone buttons available, the background is gray. If you previously configured a shared extension including a user and then the phone assignment was removed, the background appears red.
6 Extension Buttons Additional Extensions Settings for Additional Extensions • Create an Additional Extension: Click this button to create an additional extension. Then choose a user and enter the settings, as described below. • Additional Extension: Choose the user who will have this extension. • Additional Extension Settings: This button is available after you choose a user. Click this button to open this section. To close this section, click the button again.
7 Call Routing 7 In the Call Routing section of the Configuration utility, you configure the call routing features, such as call paging, hunt groups, Auto Attendant, and inbound call routing. Call Paging Use the Configuration > Call Routing > Call Paging page to configure the settings for an external speaker system, if connected, and to set up user groups to page all members simultaneously through their phone speakers.
7 Call Routing Call Paging Paging Groups This feature is used to make an intercom announcement through the speakers of all of the member phones. Any active calls will be placed on hold when the page is sent to the phone. When the page ends, users can resume the calls. General Information and Options for Paging Groups • To simplify the display, only the Label field is available. After you type a label, additional features are available. • After entering a label, either complete the entry or delete it.
7 Call Routing Hunt Groups • To remove a user from the group: Uncheck the box next to the name. Unselected users appear with a white background. • To de-select all users: Click Clear All. Note: This list includes all users. If a user does not have an assigned phone, or has a phone that lacks a speaker, the background is gray. If you previously configured a paging group including a user and then the phone assignment was removed, the background appears red. To configure users, see the Users page.
7 Call Routing Hunt Groups General Information and Options for Hunt Groups • To simplify the display, only the Label field is available when you first view this page. After you type the label, additional features are available. • After entering a label, either complete the entry or delete it. An incomplete entry produces an error, indicated by a red X in the navigation tree. • To create the first hunt group: Enter a label, and then enter the settings and select the members.
7 Call Routing Hunt Groups • Ring duration for each phone: Enter the number of seconds to ring one phone before routing it to another phone. For Simultaneous order, all phones ring for the specified duration. Tip: The total ring time is the Ring duration for each phone multiplied by the Maximum Attempts. • Group Voicemail: Check the box to create a voicemail box for this hunt group. Uncheck the box if voicemail is not required. The mailbox number is the same as the extension number.
7 Call Routing Auto Attendant • To configure users, see the Users page. To assign phones to users, see the Assign Phones page. Then return to this page to assign membership. Auto Attendant Use the Configuration > Call Routing > Auto Attendant page to define the buttons that your callers can press to contact extensions, groups, and external numbers. If you enabled the Day/Night menu option for the Auto Attendant on the Day/Night Features page, this page includes tabs for a Day menu and a Night menu.
7 Call Routing Auto Attendant • When the Dial Extensions at Any Time option is On, the Auto Attendant menu cannot include digits that are reserved for Internal Dialing patterns. If you turn Off the Dial Extensions at Any Time option, you can use digits 0 through 9 in your menu. Buttons for AA Menus Use this section to define the actions that are taken when the user presses a number on the phone keypad.
7 Call Routing Auto Attendant • Timeout: Choose the action that occurs when the Timeout limit is reached. From the list next to the clock icon, choose the timeout period. Enter the number of idle seconds that the AA will wait for the caller to make a selection. When this limit expires, the AA takes the action that you specify in the Timeout field. Setting Up Prompts Click the Prompts tab to manage the prompts that the Auto Attendant plays to assist the callers.
7 Call Routing Auto Attendant Adding prompts: • Prompt Name: Enter a description or the complete text of the prompt, for your reference. • Prevent Barge In: Check this box to require the AA to play the full prompt before allowing the caller to make a selection. Leave the box unchecked to allow the caller to make a selection without listening to the full prompt. By default, barge in is allowed. • Create a Prompt: Click this button to add a new prompt to the list. Then type a description.
7 Call Routing Using the AA Prompts Recorder Using the AA Prompts Recorder You can record up to 20 AA prompts. IMPORTANT: When you save the new prompts, the phones will restart. All AA prompt changes should be scheduled during a convenient maintenance window. STEP 1 From a connected IP phone, lift the receiver or press the speaker button to place a call. Then enter the extension number for the Auto Attendant Prompt Recorder. (See the extension numbers on the Internal Dialing page.
7 Call Routing Inbound Calls Inbound Calls Use the Configuration > Call Routing > Inbound Calls page to specify the call destinations for inbound calls through each FXO trunk and SIP/BRI trunk. For SIP/ BRI trunks with multiple phone numbers, you can create new routes to specify a different destination for each number or group of numbers. General Information and Options for Inbound Routing • By default, all FXO trunks and SIP/BRI phone numbers are assigned to the Default Route.
7 Call Routing Inbound Calls destinations for day (your open hours) and night (your closed hours). During closed hours, calls are forwarded immediately. Specifying Phone Numbers with Different Destinations You may have multiple phone numbers for a single SIP/BRI trunk. If you want to route all of the numbers to the same destination, it is not necessary to enter the individual numbers.
8 User/Group Features 8 In the User/Group Features section of the Configuration module, you configure the user and group features, such as call forwarding, voicemail-to-email notifications, phone buttons, and the directory. Call Forwarding Use the Configuration > User/Group Features > Call Forwarding page to configure call forwarding for users and groups. Note: For hunt groups, configure call forwarding on the Hunt Groups page.
8 User/Group Features Voicemail to Email Voicemail to Email Use the Configuration > User/Group Features > Voicemail to Email page to enter information for the SMTP server that you will use to send voicemail messages to specified email addresses. Contact your service provider for requirements and outgoing server settings. Note: Requirements may vary. For example, some providers do not allow SMTP email from a free account. Other providers may require a user to log on to a new mailbox before sending emails.
8 User/Group Features Phone Buttons • Attach VM: Check this box to include the voicemail message as an attachment. Uncheck this box to send the notification only. In considering this option, be aware of any file size limitations in your email system. For example, a three-minute message file is about 2MB.
8 User/Group Features Phone Buttons Settings for Phone Buttons • Personal Extension (phones only) Choose the number of buttons to reserve for the primary personal extension. Each button supports two concurrent calls. Click the up-arrow button to increase the number of buttons, or click the down-arrow button to decrease the number. The selected buttons are represented by white icons displaying the user name and extension number.
8 User/Group Features Phone Buttons star codes to block the CLID for calls; time is saved by not entering star codes. - Call Park Slot: Works like a speed dial to the specified call park slot (numbered 1 through 10). During an active call, a user presses this button to place the call on hold in the specified call park slot. To retrieve the call, the user can press this button again.
8 User/Group Features Phone Button Labels the user from the drop-down list. Tip: This feature is useful for an executive who needs to communicate frequently with an assistant. - Page Group: Initiates a one-way call to all members of a paging group by using the speakers of the members' phones. After you choose this option, choose the page group from the drop-down list.
8 User/Group Features Directory - To choose a specific phone or side car, click the down-arrow button and then choose an entry in the list. - You also can browse for a device by using the Previous Set and Next Set buttons near the lower right corner of the page. Directory Use the Configuration > User/Group Features > Directory page to view the directory listings that users can access through the phone menus. Add external numbers to the directory if needed.
8 User/Group Features Directory separate the values with commas, and create each entry on a new line. In a spreadsheet program, enter each value in a separate cell, and create each entry on a new row. If working from a template, delete the sample record. Save the file in CSV format. You can then import the file, as described below. - To import a CSV file: Click the Import icon to import a CSV file of names and phone numbers that you have prepared. Choose the file, and then click Open.
9 Network 9 In the Network section of the Configuration module, you configure your topology, WAN connection, and LAN settings. You also can enable port forwarding. Topology Choose the correct topology for your site. To view information about a topology, position your mouse pointer over the pointer icon on the screen. WAN Use the Configuration > Network > WAN page to configure your Internet settings for connectivity to Cloud services.
9 Network WAN WAN Types • DHCP: Dynamic Host Control Protocol, the default option, is often used with cable modems. Select this option if your ISP did not assign a static IP address to your account and instead uses DHCP to assign an IP address dynamically. No other information is required for this selection. Optionally, you can enter a Domain Name, if provided by your ISP.
9 Network WAN - • • • Connect on Demand: Choose this option to open a connection only when a user attempts to connect to the Internet. In the Maximum Idle Time, enter the number of minutes of inactivity that will cause the connection to be terminated. This option is recommended if your billing is based on the time that you are connected. PPTP Static: Select this option if your ISP uses PPTP (Point to Point Tunneling Protocol) and gave you a static IP address. Complete the required fields.
9 Network LAN - Keep Alive: Choose this option to use Keep Alive messages to keep the connection permanently open, regardless of the level of Internet activity by your users. - Connect on Demand: Choose this option to open a connection only when a user attempts to connect to the Internet. In the Maximum Idle Time, enter the number of minutes of inactivity that will cause the connection to be terminated. This option is recommended if your billing is based on the time that you are connected.
9 Network Wireless launch the configuration utility. If you change this setting, use the new Data VLAN IP address to connect to the configuration utility. • Subnet Mask: Enter the subnet mask for the VLAN. • Default Gateway: Enter the default gateway address for the VLAN. • Starting IP Address: Enter the first IP address in the range of IP addresses that the Cisco UC320W can assign to the connected devices in this VLAN.
9 Network Port Forwarding • Security Strength: Choose the type of security required for access to the wireless network. Cisco recommends choosing the highest level of security that is compatible with your wireless devices. The following options are available: - Higher Security (WPA2 Personal AES): Cisco recommends this option. WPA2 provides better security than WEP because it uses dynamic key encryption. If you choose this option, also enter a WPA PassPhrase.
9 Network Port Forwarding Note: You will need to assign a static IP address to each server rather than allowing these devices to receive dynamic IP addresses from the DHCP server. • To create the first entry: Enter an Application Name, and then enter the settings as described below. • Create an Entry: Click this button to create a new entry. • To remove an entry: Click the delete button (X) for the shared extension that you want to remove.
10 Apply Changes 10 In the Apply Changes section of the Configuration module, you can review your settings and apply the configuration. Site Summary Use the Apply Changes > Site Summary page to enter any comments about the site or the configuration and to review the settings from each module of the configuration utility. To review and modify settings: • Position your mouse pointer over a tab to view the full label. Click the tab to view a summary of the settings from the specified module.
10 Apply Changes Apply Configuration Apply Configuration Use the Apply Changes > Apply Configuration page to apply your settings. When you apply the configuration, all devices will restart, and phone service will be interrupted. If a call is in progress, the phone will not reboot until completion of the call. You can apply the configuration only if there are no errors on the configuration screens.
11 Status Module 11 Use the Status module to view detailed information about the network, the devices, and the telephony system. You also can view call detail records and system logs. Quick View The Status > Quick View page provides a visual summary of the status of your site. To view more information about any section of the Quick View page, click the image to open the status page. Alternatively, use the links in the navigation tree.
11 Status Module Devices Devices Use the Status > Devices page to view statistics for the Cisco UC320W, the Cisco SPA8800 IP telephony gateways, and the IP phones. Cisco UC320W Status • Device WAN MAC: The MAC address of the WAN interface. • Device LAN MAC: The MAC address of the LAN interface. • System Time: The current date and time. • Night Time Ring Mode: The active operational mode: Day Mode Active or Night Mode Active.
11 Status Module Devices - If the new firmware involves any changes in required settings, error icons may appear on some configuration pages after the upgrade is completed. Read the messages on the screen to learn more. - Configuration files are not backward compatible. If you back up a configuration file and later downgrade to an earlier version of the firmware, you cannot restore that configuration file. - When you upgrade the firmware, any unapplied settings will be lost.
11 Status Module Networks • To remove a PMF: Click the delete button (X) for the file that you want to remove. When the confirmation message appears, click OK to delete the file, or click Cancel to keep the file. Note: Changes are not applied until you apply the configuration. SPA8800 IP Telephony Gateway Status The MAC address appears. Green bars indicate the status of the configuration: Configurable, Configured, and Registered. Phones • Phone: The phone model and MAC address.
11 Status Module DHCP Clients • WAN Mask: The subnet mask for the WAN. • WAN Default Gateway: The gateway address for the WAN. • WAN TX Packets: The number of packets transmitted through this interface. • WAN RX Packets: The number of packets received through this interface. • WAN MAC Address: The MAC address of this interface.
11 Status Module Voicemail • Expire Time: The time of day when the dynamically assigned address will expire. • Interface: The interface in use: LAN for Ethernet connections and WL for wireless connections. Voicemail Use the Status > Voicemail page to view information about voicemail usage. You also can reset users' passwords. The information on this page is automatically refreshed at 60-second intervals. Voicemail System • Total Size: The total storage capacity of the voicemail system, in minutes.
11 Status Module External Trunks • Used: The amount of voice mail storage space that is currently used by all of the messages for this user • Last Message: The date and time when the most recent message was stored External Trunks Use the Status > External Trunks page to view the state of each trunk. The information on this page is automatically refreshed at 5-second intervals. • Trunk Name: The label that is assigned to this port in your settings. • URL: The URL that is used in SIP packets.
11 Status Module Troubleshooting • CLID: The Caller ID phone number of the calling party. • Calling Line Name: The Caller ID name of the calling party. • DNIS: The dialed number, as determined by the Dialed Number Identification Service (DNIS). • Duration: The length of the call, displayed in hours, minutes, and seconds. Working with the Data • To sort the records: Click any column heading to sort the list in ascending order. Click the column heading again to sort in descending order.
11 Status Module Troubleshooting • Check boxes: Check the box to include this information the logs. Uncheck the box to exclude this information from the logs. Changes take effect immediately, when system logging is enabled. • Show SIP Only: Check this box to show only SIP trunks in the logs. Uncheck this box to include all types of trunks in the logs. • To export the data: Click the Export button near the top right corner of the System Log to save the logs as a text file.
12 How Do I 12 Read the information below to find answers to common questions about configuration tasks. How do I upgrade the firmware? To upgrade the firmware from a file on your PC, click the upgrade button on the Status > Devices page.
12 How Do I Troubleshooting How do I route calls for specific SIP/BRI phone numbers to individual users or groups? In this scenario, there are three phone numbers that need to be routed as follows: • 972 555-0100 Main Number (Auto Attendant) • 972 555-0300 Sales Number (Sales Hunt Group) • 972 555-0301 Billing Number (Business Manager) For this scenario, complete the following tasks: • Use the Configuration > Telephony > PBX/Key System page to set the System mode to PBX or Blend mode to allow the c
12 How Do I Troubleshooting How do I assign different outbound dialing digits to each outbound trunk? I want users to press 8 for our Voice over IP service and 9 for our local telephone service. For this scenario, complete the following tasks: • Use the Configuration > Telephony > PBX/Key System page to set the System mode to PBX mode or Blend mode to allow the configuration of Shared FXO Lines and SIP/BRI trunks.
12 How Do I Troubleshooting How do I set up the Music On Hold to use a recording other than the default music? We would like to loop through a recording that includes music and announcements. • For this scenario, complete the following tasks: • Prepare your recording, and store it on your music player. • Connect the music player to the Line In port of the Cisco UC320W. Use the controls on the music player to play the recording.
12 How Do I Troubleshooting How do I enable intercom calls? A manager wants to use the intercom to communicate with an assistant. For this scenario, complete the following tasks: • Use the Configuration > Users/Phones > Users page to create the user records. • Use the Configuration > Users/Phones > Assign Phones page to assign phones to the users. Make sure to choose phone models that provide enough phone buttons to support the user needs.
12 How Do I Troubleshooting Calls page, click Create an Inbound Calling Route, and enter a label. Move a phone number to this routing group. For the destination, choose Voicemail Pilot. Apply your configuration. To verify, call this number from an outside phone, such as a cell phone. When an employee dials this number, calls are routed to the Voicemail Pilot.
12 How Do I Troubleshooting • Username: Your full email address, such as myName@gmail.com or myName@myDomain.com • Password: Your Gmail account password Example: Windows Live Hotmail Windows Live Hotmail recommends the following settings: • Use SSL/TLS: Check the box to use TLS or SSL encryption. • SMTP Server: smtp.live.com • SMTP Port: 587 • Username: Your full email address, such as myName@hotmail.com or myName@myDomain.
A Installation Options for the Unified Communications System This appendix provides instructions about the following installation options: • Wall Mounting, page 103 • Optional Power Cord Retention Kit, page 105 Cisco Unified Communications UC320W Administration Guide 102
Installation Options for the Unified Communications System Wall Mounting A Wall Mounting Recommended hardware (not included): #6 (0.1380 in. diameter) pan-head tapping screws, 3/4-in. (19mm), with anchors for sheet rock installation. STEP 1 Drill the holes as shown. Horizontal Orientation: Vertical Orientation STEP 2 Insert the screws, leaving a gap of 4mm between the screw head and the wall. Then mount the Cisco UC320W as shown.
A Installation Options for the Unified Communications System Wall Mounting Horizontal Orientation E 4 IN L O X (F ) 3 2 1 P H (F ON X E S ) W A N 4mm /1 0/1 00 /1 00 0 A L N 4 3 (1 0/1 00 /1 00 0) 2 1 IN L E IN L IN E O U T 195109 P 12 ow 2V e D r C Vertical Orientation 4mm 4 3 LINE (FXO) 2 PHONE (FXS) 1 WAN/10/100/1000 3 LAN(10/100/1000) 4 1 LINE IN 195111 2 LINE OUT Power 122VDC Cisco Unified Communications UC320W Administration Guide 104
A Installation Options for the Unified Communications System Optional Power Cord Retention Kit Optional Power Cord Retention Kit Optionally, you can install the power cord retention kit to prevent accidental removal of the power cord. STEP 1 Remove the screw next to the power port. 3 2 4 1 PHONE (FXS) LINE (FXO) WAN (10/100/1000) 3 2 1 LINE OUT LAN (10/100/1000) LINE IN Power 12VDC 279961 4 STEP 2 Ensure that the power cord is firmly connected to the power port.
B Installing Phones and Attendant Consoles This appendix provides information about the installation of IP phones and attendant consoles, or “side cars.
Installing the UC 320W and Phones Phone Connections B Phone Connections Refer to these illustrations to connect the handset and power. On all models other than the Cisco SPA301, you also can connect a PC to your phone.
Installing the UC 320W and Phones Phone Connections B 1. Power port: Use this port to connect the supplied power cord. Note: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected. 2. Handset port: Insert the long end of the phone cord into this port, which is marked with a phone symbol. Insert the short end of the phone cord into the port at the bottom of the handset (not shown). 3.
Installing the UC 320W and Phones Installing a Desk Stand (Optional) B 5. Phone port: Use this port to connect the phone cord for the handset. Connect the other end of the phone cord into port on the bottom of the handset (not shown). 6. Power port: Use this port to connect the supplied power cord. Note: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected. 7.
Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) B Mounting a Phone to a Wall (Optional) NOTE This procedure requires an MB100 wall mount bracket kit (sold separately).
Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) B STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) B STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) B STEP 5 Plug in the Ethernet and power cables.
Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) B STEP 6 Hang onto screws mounted in the wall.
Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) B Reversing the Handset Retention Tab After mounting the phone to a vertical surface, must reverse the handset retention tab to secure the handset when it is placed on the cradle. STEP 1 To turn the tab: • Cisco SPA300 Series models: Insert a coin or similar object into the slot. Rotate the tab 180 degrees.
B Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) • 1 Cisco SPA500 Series models: Push the latch in. Slide the retention tab up until it detaches from the phone. Rotate the tab 180 degrees and re-attach it.
Installing the UC 320W and Phones Connecting the Power B Connecting the Power If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Connecting a Phone to the Network Connecting a Phone with an Ethernet Cable STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.
Installing the UC 320W and Phones Connecting a Phone to the Network B STEP 1 If an Ethernet cable is connected to the phone, remove it and wait for the phone to reboot. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection. STEP 2 Press the Setup button on your phone. STEP 3 Scroll to Network Configuration and press Select. STEP 4 In the Wi-Fi field, confirm that there is check mark to indicate that Wi-Fi is On.
Installing the UC 320W and Phones Connecting a PC to a Phone (Optional) B Connecting a PC to a Phone (Optional) PC ports are not available on Cisco SPA300 Series phones. A PC cannot be connected to Cisco SPA525 models that are connected to the wireless network. STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body. See the illustrations in the Phone Connections, page 107.
Installing the UC 320W and Phones Connecting Attendant Consoles • Attachment Arm • Two (2) Attachment Arm Screws • Auxiliary Interconnect Cable • Stand B STEP 1 Place the IP phone and Cisco SPA500S face down on a flat surface, with Cisco SPA500S on the left. STEP 2 Align the attachment arm over the peg holes on the right side of the phone and the left side of Cisco SPA500S. Insert the attachment arm pegs into the peg holes.
B Installing the UC 320W and Phones Connecting Attendant Consoles ! CAUTION Do not plug a phone line cord into the AUX port. Use only the auxiliary cable provided with Cisco SPA500S. STEP 6 Route the auxiliary cable inside the cable slot of Cisco SPA500S.
B Installing the UC 320W and Phones Connecting Attendant Consoles STEP 7 If you need to attach another attendant console, position it next to the first, and complete the tasks described below. If you have only one attendant console, omit this step. 1 3 5 Screw holes AUX IN port AUX OUT port 2 4 Peg holes Cable slot a. Align the attachment arm over the peg holes on the right side of the first Cisco SPA500S and the left side of the second Cisco SPA500S.
Installing the UC 320W and Phones Connecting Attendant Consoles B STEP 8 Attach the appropriate desktop stand to each unit.
C Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco UC320W. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp Phone Support Contacts www.cisco.com/go/sbsc Cisco Small Business Firmware Downloads www.cisco.com/go/software Product Documentation Unified Communications Cisco UC 320W www.cisco.
