SPA IP Phone User Guide Model No.
SPA IP Phone Table of Contents Chapter 1: Introduction Welcome IP Telephony System Overview Chapter 2: Installing Assembling the Phone and Connecting to the Network Attaching the Desk Stand Turning on the Phone Chapter 3: Using Your Phone Using the Handset, Speakerphone or Headset Using the Handset Using the Speaker Using the Headset Switching Between the Handset/Headset/Speakerphone During a Call Linksys SPA921, SPA922, SPA941, SPA942 and SPA962 Basic buttons Basic Soft button features Making Telephone
SPA IP Phone Setup 1. Directory (Setup button, 1) 2. Speed Dial (Setup button, 2) 3. Call History (Setup button, 3) 4. Ring Tone (Setup button, 4) 5. Preferences (Setup button, 5) 6. Call Forward (Setup button, 6) 7. Time/Date (Setup button, 7) 8. Voice Mail (Setup button, 8) 9. Network 10. Product Info 11. Status 12. Reboot 13. Restart 14. Factory Reset 15. Phone Password (Setup, 15) 16. LCD Contrast (Setup, 16) 17. Call Park Status (Setup, 17) 18.
SPA IP Phone Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2007 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
SPA IP Phone Chapter 1: Introduction Welcome Linksys SPA921, SPA922, SPA941, SPA942 and SPA 962 are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones have traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker. The differences between the models are shown below.
SPA IP Phone IP Telephony System Overview While your phone has traditional features, it uses the Voice over Internet Protocol (VoIP) for communications with other phones. Your phone is based upon industry standard VoIP and will work with Session Initiation Protocol (SIP) compliant VoIP networks. The diagram below provides an example of a VoIP network design with 16 IP phones.
SPA IP Phone Chapter 2: Installing NOTE: Before you can install the phone, your system administrator must prepare the network. If a technician is not installing your phone, verify with your System Administrator that the network is ready for the phone, read the safety notice, and install the phone. Assembling the Phone and Connecting to the Network 1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end into the back of the phone base (phone symbol).
SPA IP Phone Attaching the Desk Stand 1 Complete the assembly instructions (page 2). 2 Line up the tabs on the desk stand with the slots on the back of the phone. 3 Slide the bottom tabs into the slots 4 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force. Figure 2-2: desk stand attached to phone (step 5) Mounting the Phone to the Wall NOTE: To mount the phone to a wall, do not attach thed desk stand as mentioned above.
SPA IP Phone Turning on the Phone This section assumes that the correct connections have been made. Plug in the AC power adapter to an electrical outlet. Use only the adapter that came with the phone. • The phone will execute a boot-up sequence when the power source is connected. • During this sequence, the display will first show LINKSYS® and then “Initializing Network”. • All of the lights on the phone will flash.
SPA IP Phone Chapter 3: Using Your Phone The phone can be used as soon as it is operational (see Chapter 2, Installing). To customize the phone options, see Setup later in this chapter. Using the Handset, Speakerphone or Headset Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices during a call. Adjust the volume for the device you are using with the volume adjustment bar.
SPA IP Phone Linksys SPA921, SPA922, SPA941, SPA942 and SPA962 Basic buttons Table 1: Basic Feature Buttons Feature Description Navigation button Allows you to navigate (left, right, up, down) through the soft button features. Dial pad Use to enter numbers, letters or characters (not shown). LCD Screen The phone display screen. It shows the date, time, the phone number, incoming caller ‘s ID (if available), line/call status, extension numbers and the soft button features .
SPA IP Phone Basic Soft button features The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature definitions, see the table below. Other buttons are explained in the Setup section of this chapter.
SPA IP Phone Making Telephone Calls NOTE: You may need to dial an access code to reach an outside line. Talk to your Phone Administrator about your company’s specific dialing rules/plan. Using a Telephone Number You can place a call by: • Lifting the handset and dialing immediately, or • Connect the headset, press the headset button and dial, or • Press the speaker button and dial.
SPA IP Phone Receiving Calls Multiple Calls on a Single Line (SPA921 and SPA922) Multiple calls can be received on a single line. To access more than one simultaneous call, use the hold and/or conference features. Multiple Calls on a Multiple Lines (SPA941, SPA942 and SPA962) Calls will come into the phone on the first available line. When a call is incoming, the associated line button will flash and the phone will ring.
SPA IP Phone Resume the 1st call by pressing the line button associated with the 1st call. If the 2nd call is still in progress it will automatically go into a “hold” state when the 1st call goes active. Three Way Conference Calls To initiate a conference call, press the soft button under conf during an active call. The first call is placed on hold, and you will hear a dial tone. Dial the second person’s telephone number.
SPA IP Phone You will be disconnected from the call. If you hang up before the second call is ringing, the blind transfer will fail and the first person will be disconnected. NOTE: For SPA941, SPA942 and SPA962, if you misdial when calling the second number, press the line button again and you will receive a dial tone. You can dial the number. Ending a Call To end a handset call, hang up the handset. To end a speakerphone call, press the speaker button. To end a headset call, press the headset button.
SPA IP Phone Setup Customize the phone ysing the Setup options, at any time. Access this menu by pressing the Setup button on the phone. The table below describes all of the possible soft button features. Not all choices are available for every setup option.
SPA IP Phone 1. Directory (Setup button, 1) To view your phone’s directory options, press the Setup button, then 1, then the soft button under select. • Using the navigation button, move up or down to highlight a New Entry, Corporate Directory (if available) or Personal Directory. Adding a New Entry to Your Personal Directory (Setup button, 1,1) Setup button For numbers that you call often, you may want to set up a personal directory. Press the soft button under add.
SPA IP Phone Using a Personal Directory (Setup button, 1,3) If you entered at least one name in New Entry, you have a personal directory. To view the directory, press the Setup button, then 1. Entries will be listed next to number 3. Use the navigation button to highlight your choice. Setup button You can dial, delete, edit, cancel, copy or paste an entry by pressing the soft button beneath your choice. 2. Speed Dial (Setup button, 2) Enter up to 8 speed dial numbers.
SPA IP Phone 3. Call History (Setup button, 3) You can view lists of recently received (up to 60) incoming calls in Call History. Choose from Redial List, Answered Calls or Missed Calls. To view the phone’s Call History lists, press the Setup button, then 3. Setup button To review a list, use the navigation button to highlight it and press select. To redial a number from the list, press dial. You can also choose to delete, edit or cancel entries from these lists. 4.
SPA IP Phone Choose yes or no (y/n). After making your choice, press ok. 4 Secure Call - The active call is encrypted so that others cannot eavesdrop. Before trying to enable, ask your service provider if Secure Call is available, as the phone must have a mini certificate installed by your service provider. Setup button Choose yes or no (y/n). After making your choice, press ok. When you dial you will hear a tone before the call.
SPA IP Phone Select edit and then enter a number to forward calls to when your phone is busy. Choose your voice mail box, another extension or an outside phone. If an outside line, be sure to enter 10 digits (1+area code + seven digit number). Press ok to confirm. Setup button To stop forwarding calls, press the Setup button, then 6. Use the navigation button to highlight 2 CFWD Busy Number. Select edit and clear. 3 CFWD No Ans Number – Forwards calls to another number if there's no answer at your phone.
SPA IP Phone Press the soft button under save to confirm your choice. You can set just one of these choices, if necessary. 8. Voice Mail (Setup button, 8) Voice mail service must be available on your network, to use this feature. To access your voice mail box, press the Setup button, then 8. Enter the extension number for the phone’s voice mail box, then select save. Your Phone Administrator can provide this number to you. 9. Network This setting is to configure and troubleshoot the network.
SPA IP Phone 14. Factory Reset This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can negatively affect your phone’s function. IMPORTANT: If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change. 15.
SPA IP Phone SPA932 Features and Functions The SPA932 Attendant Console is used only with the SPA962 IP phone. For configuration information, contact your System Administrator. Managing Calls with the SPA932 Any active line (or extension) on the SPA932 can be managed in the following manner: • Direct Station Select (DSS). Press an active (green LED) button to directly call another line (or extension). • One Touch Call Transfer.
SPA IP Phone Appendix A: Regulatory Information FCC STATEMENT This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications.
SPA IP Phone INDUSTRY CANADA The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license for the system according to the Canadian regulations. This device complies with Industry Canada ICES-003 and RSS210 rules. IC Statement Operation is subject to the following two conditions: 1. This device may not cause interference and 2. This device must accept any interference, including interference that may cause undesired operation of the device.
SPA IP Phone Caution: This equipment is intended to be used in all EU and EFTA countries. Outdoor use may be restricted to certain frequencies and/or may require a license for operation. Contact local Authority for procedure to follow.
SPA IP Phone This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that contains, among other information, its FCC registration number and ringer equivalence number. If requested, this information must be provided to the telephone company. This equipment uses the following USOC Jack: RJ-11. An FCC compliant telephone cord and modular plug is provided with this equipment.
IP Telephony System Appendix B: Warranty Information LIMITED WARRANTY Linksys warrants this Linksys hardware product against defects in materials and workmanship under normal use for the Warranty Period, which begins on the date of purchase by the original end-user purchaser and lasts for the period specified for this product at www.linksys.com/warranty.
IP Telephony System LIMITED TO, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
SPA IP Phone Appendix C: Contact Information Need to contact Linksys? Visit us online for information on the latest products and updates to your existing products at: http://www.linksys.com or ftp.linksys.
