Troubleshooting Guide

Unity Connection Digital Networking Node Error:

Failed calling csp_PartitionDeleted

Document ID: 117573

Contributed by Scott Hills, Cisco TAC Engineer.

Apr 09, 2014

Contents

Introduction

Prerequisites

Requirements

Background Information

Problem

Log Analysis

Solution

Introduction

This document describes a problem encountered in Cisco Unity Connection (CUC) when you set up a Digital

Networking Node, and provides possible solutions to the problem.

Prerequisites

Requirements

There are no specific requirements for this document.

Background Information

Digital Networking allows objects to replicate between members of networking cluster. These objects are not

limited to users and partitions. You must delete objects from the home server on which it was created. After

you delete and replicate the changes to other servers in the networking cluster, the object must be purged

throughout. However, there are times when an unexpected event takes place and a user is not purged out

completely.

Problem

When you set up a Digital Networking Node, and it displays a Failed calling csp_PartitionDeleted

notification on one of the cluster nodes.

Log Analysis

Machine Name: testbox>

Severity: Error

App ID: CuReplicator

Message: : 1038: testbox.cisco.net: Feb 10 2014 01:47:54.846 UTC :

UC_UCEVNT−3−EvtReplicatorFailedDatabaseRead %[ClusterID=][NodeID=testbox]:

Database unitydirdb access error: Failed calling csp_PartitionDelete.

(ObjectId= 801a0879−4036−455d−9948−910793d30fb4). TECHNICAL DETAILS:

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Unity Connection Digital Networking Node Error: Failed calling csp_PartitionDeleted Document ID: 117573 Contributed by Scott Hills, Cisco TAC Engineer. Apr 09, 2014 Contents Introduction Prerequisites Requirements Background Information Problem Log Analysis Solution Introduction This document describes a problem encountered in Cisco Unity Connection (CUC) when you set up a Digital Networking Node, and provides possible solutions to the problem.
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java.sql.SQLException: Key value for constraint (informix.pk_tbl_partition) is still being referenced. Log analysis shows that the partition has been removed successfully from the home server. A networking cluster member reports an error in syslog, and it includes a stale that attempts a deletion in the partition. At some point, a user is deleted. However, the issue is encountered when it is not completely purged from the Networking Cluster Member, and this causes an issue to remove the partition.
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. Enter this command in order to obtain the object ID for the alias you received from a user page: admin:run cuc dbquery unitydirdb SELECT objectid ,alias from tbl_Globaluser WHERE Alias = '' Note: You must enter the Alias you obtained from the previous command. Example: admin:run cuc dbquery unitydirdb SELECT objectid ,alias from tbl_Globaluser WHERE Alias = 'test1' objectid−−−−−−−−−−−−−−−−−− 4.