Datasheet

Cisco UCS B420 M3 Blade Server
30
CONFIGURING the SERVER
SMARTnet for UCS Hardware Only Service
For faster parts replacement than is provided with the standard Cisco Unified Computing System
warranty, Cisco offers the Cisco SMARTnet for UCS Hardware Only Service. You can choose from
two levels of advanced onsite parts replacement coverage in as little as four hours. SMARTnet
for UCS Hardware Only Service provides remote access any time to Cisco support professionals
who can determine if a return materials authorization (RMA) is required. You can choose a
service listed in
Table 18.
Unified Computing Partner Support Service
Cisco Partner Support Service (PSS) is a Cisco Collaborative Services service offering that is
designed for partners to deliver their own branded support and managed services to enterprise
customers. Cisco PSS provides partners with access to Cisco's support infrastructure and assets
to help them:
■ Expand their service portfolios to support the most complex network environments
■ Lower delivery costs
■ Deliver services that increase customer loyalty
Partner Unified Computing Support Options enable eligible Cisco partners to develop and
consistently deliver high-value technical support that capitalizes on Cisco intellectual assets.
This helps partners to realize higher margins and expand their practice.
PSS is available to all Cisco PSS partners, but requires additional specializations and
requirements. For additional information, see the following URL:
www.cisco.com/go/partnerucssupport
The two Partner Unified Computing Support Options include:
■ Partner Support Service for UCS
■ Partner Support Service for UCS Hardware Only
Partner Support Service for UCS provides hardware and software support, including triage
support for third party software, backed by Cisco technical resources and level three support.
Table 18 SMARTnet for UCS Hardware Only Service
Product ID (PID)
Service
Level GSP
On
Site?
Description
CON-UCW7-B420M3 UCW7 Yes UC PLUS 24X7X4OS UCS B420 M3 Blade Server
CON-UCW5-B420M3 UCW5 Yes UC PLUS 8X5XNBDOS UCS B420 M3 Blade
Server