Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on phone Press AbbrDial Dial using a speed dial index number Place a call Go off-hook before or after dialing a number.
GPickUp Answer a call that is ringing in another group or on another line iDivert Send or redirect a call to a voice message system Join Join together existing calls to create a conference Links View related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys New Call Make a new call OPickUp Answer a call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Touchscreen Features 12 Choosing Touchscreen Items 13 Cleaning and Maintaining the Touchscreen 13
Using Mute 24 Switching Between Multiple Calls 24 Switching an In-Progress Call to Another Phone 25 Viewing Multiple Calls 25 Transferring Calls 26 Sending a Call to a Voice Message System 27 Forwarding Calls to Another Number 27 Using Do Not Disturb 29 Making Conference Calls 29 Using Conference Features 29 Using Conference 30 Using Join 31 Using cBarge 32 Using Meet-Me 32 Viewing or Removing Conference Participants 33 Placing or Receiving Intercom Calls 33 Advanced Call Handling 35 Speed Dialing 35 Pickin
Managing Business Calls Using a Single Phone Number 47 Using a Handset, Headset, and Speakerphone 50 Using a Handset 50 Using a Headset 50 Using a Speakerphone 51 Using AutoAnswer with a Headset or Speakerphone 52 Changing Phone Settings 53 Customizing Rings and Message Indicators 53 Customizing the Touchscreen 54 Using Call Logs and Directories 55 Using Call Logs 55 Directory Dialing 57 Using Corporate Directory on Your Phone 57 Using Personal Directory on Your Phone 58 Accessing Voice Messages 61 Using th
Understanding Additional Configuration Options 76 Troubleshooting Your Phone 78 General Troubleshooting 78 Viewing Phone Administration Data 79 Using the Quality Reporting Tool 79 Cisco One-Year Limited Hardware Warranty Terms 81 Index 83 vi OL-19617-01
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press ? on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: • Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
185165 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code.
An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities.
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1 Item Description For more information, see...
6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 14 7 Settings button Opens/closes the Settings menu. Use it to change touchscreen and ring settings. Changing Phone Settings, page 53 8 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 62 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Ringing call A call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 23.
Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. 7 1 6 2 4 3 186429 5 1 Primary phone Displays the phone number (directory number) for your primary phone line. line 2 Programmable Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, or phone feature buttons. button Icons and labels indicate how these buttons are configured.
Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. To choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number. By item number Press the corresponding number on your keypad.
Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services ? Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu closes the menu. Switch between open feature menus Press a feature tab on your touchscreen.
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator > Model Information > Call Control Protocol on your phone.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone.
If you want to... Then... For more information, see... Make a priority (precedence) call (SCCP phones only) Enter the MLPP access number, then enter a phone number. Prioritizing Critical Calls, page 45 Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in. Using Personal Directory on Your Phone, page 58 2. Choose Personal Address Book and search for a listing. Place a call using a billing or tracking code (SCCP phones only) 1. Dial a number. 2.
If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 64 and Using Your Personal Address Book on the Web, page 63 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find and select an entry.
Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... Answer with a headset Press , if unlit. Or, if Answer or (flashing). Note For more information, see... is lit, press Using a Handset, Headset, and Speakerphone, page 50 The ringing line is automatically selected. Ask your system administrator about options to always select the primary line.
If you want to... Then... For more information, see... Answer a priority call (SCCP phones only) Hang up the current call and press Answer. Prioritizing Critical Calls, page 45 Answer a call on your mobile phone or other remote destination Set up Mobile Connect and answer your phone. Managing Business Calls Using a Single Phone Number, page 47 When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously.
Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the local hold icon. and the phone displays the When another phone places a call on hold, the line button flashes red remote hold icon .
Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press . Toggle Microphone off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it. If you want to... Then...
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a mobile phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a mobile phone to your desktop phone 1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 2.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note Talk to the transfer recipient before transferring a call (consult transfer) If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system.
You can access Call Forward All on your phone or from your User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you. If you want to... Then... Set up Call Forward All on your primary line Press CFwdALL or Forward All and enter a target phone number. Cancel Call Forward All on your primary line Press CFwdALL or Forward All.
Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. DND interaction with other types of calls includes: • DND does not affect intercom calls or non-intercom priority calls.
• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones. • Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button. • cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button.
Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join. (You may need to press the more softkey to see Join.
Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 40 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 33.
Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Get an updated list of conference participants While viewing the conference list, press Update. See who initiated the conference While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
• You cannot place an intercom call on hold. Note If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature. If you want to... Then... Place an intercom call to a preconfigured intercom target Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Place an intercom call to any intercom number Press (intercom line).
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
If you want to... Then... Use Abbreviated Dialing (Off-hook) 1. Pick up the handset. 2. Press the AbbrDial softkey and enter the abbreviated dial code using the keypad. 3. Press the AbbrDial softkey again. To use Off-hook Abbreviated Dialing to conference a call: 1. Press the Confrn softkey. The user will hear dialtone. 2. Follow steps 2 and 3 above. 3. Press the Confrn softkey again. To use Off-hook Abbreviated Dialing to transfer a call: 1. Press the Transfer softkey. The user will hear dialtone. 2.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Press the PickUp softkey or button. (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call.
• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 43. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room).
• Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group.
Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 40.
Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line. If you want to... Then... See if the shared line is in use Look for the remote-in-use icon Add yourself to a call on a shared line Press the red line button next to a red line button . for the shared line. One of the following occurs: • You are added to the call. • A window opens on your phone screen prompting you to select the call that you want to barge.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line 1. Press Private . 2. To verify that Privacy is on, look for the feature-enabled next to an amber line button . icon . 2.
Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then...
Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone can support these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Then... Notify your system administrator about a suspicious or harassing call Press MCID or Malicious Call ID.
Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call.
Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3.
If you want to... Then... Put a call that has been picked up on your mobile phone on hold 1. Press the Enterprise Hold (name may vary) softkey. Connect to Mobile Voice Access 1. From any phone, dial your assigned Mobile Voice Access number. Turn on Mobile Connect from your mobile phone 1. Dial your assigned Mobile Voice Access number. The other party is placed on hold. 2. On your mobile phone, press the Resume (name may vary) softkey. See Switching an In-Progress Call to Another Phone, page 25. 2.
– The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. • If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time.
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... Then... Use the Handset Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected.
Using Wideband with your Headset If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, > User Preferences > Audio Preferences > Wideband Headset. choose If the Wideband Headset setting shows as dimmed, then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband.
Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call.
Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Customizing the Touchscreen You can adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Adjust the touchscreen to accommodate your viewing angle 1. Choose Change the background image 1. Choose > User Preferences > Viewing Angle. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the . Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone. If you want to... Then...
If you want to... Then... Dial from a call log (while connected to another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5.
– The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. – The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.
If you want to... Then... Dial from a corporate directory (while on another call) 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: – Hold—Puts the first call on hold and dials the second. – Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.
If you want to... Then... Dial from PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) Delete a PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Edit. 4. Press Delete. 5. Choose OK to confirm the deletion. Edit a PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Edit to modify a name or email address. 4.
If you want to... Then... Place a call using a Fast Dial code 1. Search for a Fast Dial code. Delete a Fast Dial code 1. Search for a Fast Dial code. 2. Press Dial. 2. Highlight the listing you want and press Remove. 3. Press Remove again. Log out of Personal Directory 1. Choose > Personal Directory (exact name can vary). 2. Choose Logout. 3. Press OK. Tips • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory.
Accessing Voice Messages To access voice messages, press the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: and follow the voice instructions.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 62.
If you want to... Then do this after you log in... Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Assign a line button for PAB Note Before you can assign a line button for PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Fast Dial service from the Button drop-down list box. 4.
If you want to... Then do this after you log in... Search for a Fast Dial entry 1. Choose User Options > Fast Dials. Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save. Delete a Fast Dial entry 1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.
Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note For help using speed-dial features, see Speed Dialing, page 35. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next.
If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Change the language (locale) for your User Options web pages 1.
If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 6. Click Save. Change the voice message indicator (lamp) setting per line 1.
If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. If you want to... Then do this after you log in... Create an access list 1.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number. 4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 5.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 62. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial). The Make Call page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey and button templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... For more information... Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see the: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls. • Advanced Call Handling, page 35. • Using a Shared Line, page 39. • Using Cisco Extension Mobility, page 47.
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. CallBack fails The other party might have call forwarding enabled.
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Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.
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Index A C Abbreviated Dialing 35, 66 call activity area 12 Abbreviated Dialing (Off-hook) 36 call forwarding access lists creating 72 setting up 72 configuring from web page 69 configuring on phone 27 call logs Address Book Synchronization Tool 65 dialing from a URL entry in 56 answering calls 21 erasing 55 ASCII label field support 66 viewing and dialing from 55 audio, quality of 6 call overview mode 25 authenticated calls 44 call park 38 Auto Dial 17 call pickup 37 AutoAnswer 52 call
holding and resuming 23 Cisco WebDialer 74 icons for 11 Client Matter Code, see CMC maximum per line 10 CMC 19, 78 multiple parties on 29 conference calls multiple, switching between 24 Meet-Me 32 muting 24 removing participants from 33 parking 38 security-level for 33 placing 17, 18 types of 29 prevent barging of 42 viewing participants for 33 prioritizing 45 connected 11 redirecting while ringing 37 corporate directory reporting problems with 79 using from web page 74 secure 44 us
encrypted calls 44 light strip 10 ending a call, options for 22 securing in cradle 5 Extension Mobility 47 using 50 hanging up, options for 22 headset F answering calls with 21 FAC 19, 78 button for 10 Fast Dials hanging up with 22 configuring from web page 64 placing calls with 17 using on phone 58 using 50 feature buttons headset performance, general 6 directories 9 help button 10, 25 display of 14 help, using 14 help 10 hold messages 9 and switching calls 24 services 10 and tra
K listening to 61 missed calls, records of 55 keypad 10 MLPP, using 45 Mobile Connect 47 mobile connect L access to remote destinations 48 language (locale) settings 69 configuring 47 line buttons 9 enabling 73 lines making call from mobile phone 48 and call forwarding 27, 69 putting call on hold 48 and call states 11 setting up access lists 72 and using BLF 43 turning off from mobile phone 48 buttons for 9 mobile phone description of 10 make call from 48 icons for 11 turning off mobil
on-hook dialing 17 Q online help, using 14 QRT 79 Quality Reporting Tool 79 P PAB R using from web page 63 using on phone 58 received calls, records of 55 password, changing 69 redial 17 Personal Address Book, see PAB remote destination 47 creating 73 Personal Directory using from web page 63 ring schedule 73 using on phone 58 turn off access 48 phone lines remote-in-use icon for shared lines 39 buttons for 9 resume, using 23 description of 10 ring patterns, changing 69 viewing 12 ring
and remote-in-use icon 39 touchscreen description of 39 adjusting contrast 54 with barge 40 changing language 54 with privacy 42 cleaning 13 sleep mode, waking touchscreen from 13 disabling/enabling 13 softkey buttons features of 12 description of 10 illumination setting 54 labels for 12 sleep mode 13 speakerphone answering calls with 21 button for 10 transferring options for 26 troubleshooting hanging up with 22 general 78 placing calls with 17 see also QRT using 50 speed dial buttons
W warnings, safety 2 web-based services configuring 62 see also User Options web pages WebDialer 74 whisper 11 wideband headset 51 Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.
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Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.