Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 5 Configuring System Components
Configuring Business Hours
Overview of Business-Hours Schedules
You can configure up to 4 weekly business-hours schedules. Each day is divided into 48 half-hour time
slots. Each of these time slots can be configured to specify whether the business is open or closed during
that time. Use the graphical user interface (GUI) System > Business Hours Settings option or the
command-line interface (CLI) commands described in this section to configure these slots.
The Cisco Unity Express system ships with one default schedule called “systemschedule.” This schedule
indicates the business is open 24 hours per day, 7 days per week. Use the GUI System > Business Hours
Settings
option or CLI commands to modify or delete this default schedule. This schedule counts toward
the maximum limit of 4 business-hours schedules.
Using the Business-Hours Schedule
The Cisco Unity Express Editor provides a step “Business Hours” that checks whether the business is
open or closed during a specified time slot. The step takes three parameters as input: a date, time and the
name of a schedule configured on the system. See the Cisco Unity Express Guide to Writing and Editing
Scripts for more information about steps.
For example, you can use the “Business Hours” step in your script to check whether the business is
currently open or not. If it is closed, you can play a customized greeting to the caller, such as “You have
reached us during our off-hours. If this is an emergency, please call 1-222-555-0150 for assistance.
Otherwise, please call back later.”
Creating a Business-Hours Schedule
Follow this procedure to create a business-hours schedule.
Data Required for This Procedure
The following information is required to configure a business-hours schedule:
• Schedule name
The maximum length of the name is 31 alphanumeric characters, including uppercase letters A to Z,
lowercase letters a to z, digits 0 to 9, underscore (_), and dash (-). The first character of the name
must be a letter.
If a schedule with this name does not exist, the system will create it. By default, a newly created
schedule is open, 24 hours per day, 7 days per week.
If the schedule already exists, any changes will modify the schedule.
• Day of the week
• Starting and ending clock times when the business is open and closed
SUMMARY STEPS
1. config t
2. calendar biz-schedule schedule-name
3. closed day day-of-week from hh:mm to hh:mm
4. open day day-of-week from hh:mm to hh:mm