Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
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Chapter 7 Configuring Voice Mail
Planning Mailbox Configuration
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total time used (minutes): 0.0
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Configuring Multiple Greetings
Beginning in version 7.1, you can configure multiple greetings. These greetings fall into the following
three categories:
• Standard greetings
• Alternate greetings
This category includes the following types of greetings:
– Alternate
– Meeting
– Vaca t i o n
– Extended absence
• State-based greetings:
This category includes the following types of greetings:
– Busy
– Closed
– Internal
By default, the standard greeting is enabled and none of the alternate or state-based greetings are
enabled. The standard greeting is always enabled but if one of the alternate greetings is enabled, it takes
precedence over the standard and state-based greetings.
You can enable one or all of the state-based greetings. These greetings are played when no alternate
greeting is enabled and the following conditions apply:
• When the system is busy, the busy greeting is played. When enabled, the busy greeting has
precedence over the other state-based greetings.
• During nonbusiness hours, the closed greeting is played.
• When the call is from an internal number, the internal greeting is played.
Except for the standard greeting, when you enable a greeting, you can also specify an end date for the
greeting.
You can also perform the following actions for all of the greetings:
• Set the source of the greeting.
• Upload a greeting.
Set the source of the greeting to one of the following:
• System greeting
This greeting comes with the system and is made of system prompts.