Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Configuring System-Wide Voice-Mail Parameters
Use the voicemail message mandatory-expiry command or the Defaults > Voice Mail GUI option
to enable mandatory message expiry.
• Expiration time—Number of days a message is kept in the mailbox. When the subscriber logs in to
the voice mailbox, the subscriber hears a message listing all the expired messages. If the mandatory
message expiry feature is disabled, the subscriber can save, skip, or delete each message. The
factory default value is 30 days.
• Language—Language used for voice-mail prompts. See Release Notes for Cisco Unity Express for
a list of the available languages. The default value is determined by the language package installed,
and cannot be changed using the CLI commands.
• Mailbox size—Maximum number of seconds of storage for voice messages in a mailbox. The
factory default value is determined by dividing the maximum storage capacity by the maximum
number of mailboxes (personal plus general delivery).
• Message length—Maximum number of seconds for any one stored message in a mailbox. The
factory default is 60 seconds.
• Recording time—Maximum amount of time for a subscriber’s recorded mailbox greeting. Valid
values are 10 to 3600 seconds. The default is 900 seconds.
• Operator extension—Extension of the voice-mail operator.
Caution The voice-mail telephone number and the voice-mail operator’s telephone number cannot be the same.
If they are, a subscriber who tries to call the operator while in the voice-mail system will be directed
back to the voice-mail system. Also, an outside caller who presses the button for the operator will be
connected to the voice-mail system.
• Caller ID information—Permits playing caller ID information for an incoming voice message. The
default is not to play the information.
• Broadcast expiration time—Length of time in days that a broadcast message is stored on the system.
See
“Configuring Broadcast Messages” on page 26 for more information on configuring broadcast
messages.
• Broadcast message recording time—Length in seconds of a broadcast message. Valid values are
10
to 3600 seconds. See “Displaying Broadcast Messages” on page 29 for more information on
configuring broadcast messages.
• Broadcast message MWI status—Enables the MWI lights to turn on when an extension receives a
broadcast message. The default is disabled. See
“Enabling the MWI Lights for Broadcast Messages”
on page 28 for more information on broadcast message MWI status.
• Voice mail caller recording prompt—Enables playing of a prompt to a caller to record a message
after the receiver’s greeting is played. The prompt message is “Record your message at the tone.
When you are finished, hang up or press # for more options.” The default is to play the prompt.
• Mailbox selection—Mailbox in which an incoming voice message is stored. The options are original
called number (OCN) or the last redirected number (LRD). LRD is the default option.
For example, suppose caller A calls subscriber B’s extension, which forwards the call to subscriber
C, who does not answer the phone. The call goes to voice mail. Subscriber B’s extension is the OCN
and subscriber C’s extension is the LRD. If the system is configured with the OCN option, the
system stores the message in subscriber B’s mailbox. If the system is configured with the LRD
option, the system stores the message in subscriber C’s mailbox.