Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Configuring System-Wide Voice-Mail Parameters
Configuring the Ability to Leave Multiple Voice Messages in the Same Session
Starting in release 3.0, callers can leave multiple voice message for the same or different subscriber
without having to be first transferred to the operator.
You can configure these options by either:
• Using two commands available in 3.1 and later versions:
– voicemail conversation caller multi-msgs-same-mbx
– voicemail conversation caller multi-msgs-any-mbx
• Adding the options as parameters in the calling script.
The voicebrowser.aef script is called when a call lands on voice mail pilot number. This script calls
the login.vxml script internally. To pass the options to leave multiple messages as parameters of the
calling script, customers can write a new .aef script to use instead of voicebrowser.aef. It is identical
to the existing script, except that it will call login.jsp instead of login.vxml. It will pass the two
parameters: multMsgsSameMbx and multMsgsDiffMbx. A value of
0 for these parameters means
that the option is disabled, a value of 1 means that the option is enabled.
If both the above mentioned methods are used, the values passed in as the script parameters take
precedence.
When callers are done leaving their message, they can use this feature by selecting from the following
options:
• If the option to leave another message for the same mailbox is enabled, callers hear the prompt:
“To leave another message for this mailbox, press 1”
When callers press 1, they are prompted to record their message.
• If the option to leave a message for different mailbox is enabled, callers hear the prompt:
“To leave a message for another mailbox on this system, press 2”
“When callers press 2, they are prompted to:
– Select a user or GDM on the system
– Record the message
• If both options are enabled, callers hear both prompts described above and are then prompted with
the corresponding options.
If both options are disabled or the timeout is exceeded, the call is not prompted for any input and is then
either:
• Transferred to the operator, if the operator number is configured
• Disconnected
Prerequisites
Cisco Unity Express 3.0 or a later version
SUMMARY STEPS
1. config t
2. voicemail conversation caller multi-msgs-same-mbx
3. voicemail conversation caller multi-msgs-any-mbx