Specifications

10-2
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 10 Configuring Auto Attendants
Configuring and Managing the Auto-Attendant Application
Default Auto-Attendant Script aa.aef
The default auto-attendant script provided with Cisco Unity Express is named aa.aef. This file resides
in the system directory, and cannot be downloaded, copied, or uploaded. This default auto-attendant
application is also known as the “system script” or “system AA.” This default script supports basic
functions such as dial-by-extension, dial-by-spelling username, and call operator functions. If additional
functionality is required, then you must create a customized auto-attendant script.
The aa.aef script supports holiday lists and business-hours schedules. When a call reaches the auto
attendant, the system checks if the current day is a holiday. If it is, the system plays a holiday prompt
called AAHolidayPrompt.wav, which states “We are closed today. Please call back later.” The script
then executes the next operation in the script.
If the current day is not a holiday, the system checks if the business is open or not. If the business is open,
the system plays the AABusinessOpen.wav prompt, which is an empty file. If the business is closed, the
system plays the AABusinessClosed.wav prompt, which states “We are currently closed. Please call
back later.”
Following are the parameters that may be configured for the aa.aef script:
• welcomePrompt—default: AAWelcome.wav
• operExtn—default: none
• holidayPrompt—default: AAHolidayPrompt.wav
• businessOpenPrompt—default: AABusinessOpen.wav
• businessClosedPrompt—default: AABusinessClosed.wav
• businessSchedule—default: systemschedule
• disconnectAfterMenu—default: false
• allowExternalTransfers—default: false
To modify any of these prompts, see “Configuring Auto-Attendant Prompts” on page 6.
To create customized script files, see “Configuring Auto-Attendant Scripts” on page 9.
To create a business-hours schedule, see “Configuring Business Hours” on page 52.
To create a holiday list, see “Configuring Holiday Lists” on page 47.
Simple Auto-Attendant Script aasimple.aef
Another simple system script aasimple.aef is available for the auto-attendant application. This script can
be associated with an auto-attendant application and cannot be deleted or downloaded.
This script makes the same checks for an alternate greeting, holiday hours, and business schedule as does
the aa.aef script.
The initial greeting prompt is a configurable parameter. Use the GUI options or CLI commands to
configure the prompt with the names and extensions of the people who can be reached with the
auto-attendant application. For example, the prompt may play "For Al, press 10. For Bob, press 20. For
the operator, press 0."
The caller can enter an extension without pressing the pound key (#). After the caller enters the
extension, the script attempts to transfer to that extension. The script does not attempt to validate the
extension before the transfer.