Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 17 Language Support
Language Settings
The setting for triggers override the default system language. If you do not set the Trigger Locale
language or set it to the system default instead of a specific language, the system default preferred
language is used.
For more information about setting the language for triggers, see the “Managing Triggers” section on
page 38. For more information about setting the default preferred language for the system, see the
“Configuring System-Wide Voice-Mail Parameters” section on page 20.
For custom autoattendant and custom IVR workflow scripts, you can select the language used for playing
prompts by using the following procedure in the script editor:
1. Create a variable of type Locale and use it to set the language
2. Set the language attribute of the Set Contact Info step with the variable created in step 1.
For more information about setting the language for triggers, see the Cisco Unity Express Guide to
Writing and Editing Scripts.
Voice Mail
The voice mail application has three ways that you can specify which language is used when a caller
leaves a voice mail. These are the language settings that you can specify, listed in order of priority that
they take effect:
1. Voice mail default
2. Locale for trigger pilot numbers
3. Default preferred language for the system
For a voice mail subscriber, you can specify the language of the login prompt (before PIN
authentication). These are the language settings that you can specify, listed in order of priority that they
take effect:
1. Voice mail default
2. Locale for trigger pilot numbers
3. Default preferred language for the system
For a voice mail subscriber, you can specify the language used after login into the mailbox (after PIN
authentication). These are the language settings that you can specify, listed in order of priority that they
take effect:
1. User preferred language
2. Default voice mail language
3. Locale for trigger pilot numbers
4. Default preferred language for the system
For more information about setting the user preferred language, see the “Adding and Modifying a User”
section on page 1. For more information about setting the default voice mail language, see the
“Configuring System-Wide Voice-Mail Parameters” section on page 20. For more information about
setting the language for triggers, see the “Managing Triggers” section on page 38. For more information
about setting the default preferred language for the system, see the “Configuring System-Wide
Voice-Mail Parameters” section on page 20.