Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
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Chapter 18 Configuring Advanced Voice Mail
Configuring Live Reply
Subscribers can use this feature with regular or deleted messages but cannot be used with messages from
the local General Delivery Mailbox (GDM), broadcast messages, expired messages, NDR, or DDR.
When subscribers attempt to use this feature with any of these messages, they receive an error voice
prompt and are returned to the voice mail menu from which they tried to invoke this feature.
The following sections describe how the two methods of access this feature:
• Accessing Live-Reply from the TUI, page 14
• Accessing Live-Reply from VVE, page 14
Accessing Live-Reply from the TUI
Subscribers can use the live-reply feature from the following three TUI menus:
• New Messages
• Saved Messages
• Deleted Messages
To live-reply to a message, the subscriber must first listen to a message in one of the above queues. The
subscriber can also use live reply when the message review menu is played giving the options to reply
or forward the message. To use live reply, the subscriber must press 4-4 in sequence.
Accessing Live-Reply from VVE
Unlike the TUI, in VVE there is only one list of voice mail messages. All messages that qualify for
live-reply have an additional menu that is displayed when you press the Reply button. This menu allows
the subscriber to select the normal voice mail reply or allow a live reply if the caller’s information is
available.
If the message is forwarded, the live reply feature connects to the last number from which the message
was forwarded.
By default, live-reply is disabled. Use either the CLI or GUI at the system level to enable live-reply.
Users cannot configure this feature.
This feature uses the E.164 number to make the outbound call. Therefore, the number of the calling party
returned as part of voice call must be dialable. How the senders E.164 number is determined depends on
how the voice mail was delivered to the subscriber’s mailbox. The two possible methods of delivery are:
• Telephone delivered voice mail
• VPIM (Network) delivered voice mail
These methods are discussed in the following sections.
Telephone Delivered Voice Mail
An example of this scenario is when the sender of voice mail calling a subscriber is forwarded to the
subscriber’s voice mailbox. If the calling party information exists for the sender, it is stored in the voice
mail message envelope. The subscriber can listen to this message and attempt to live reply to this
message. If the calling party information is not available, attempting to live-reply to a message results
in an “Invalid option” error. For more information, see the “Limitations” section on page 15.