Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 2 Overview of Cisco Unity Express Voice Mail and Auto Attendant
User Subscriber Interfaces
• Graphical user interface (GUI)—This user-friendly, web-based interface permits administration of
all voice-mail and auto-attendant functions.
The GUI is targeted for administrators who are familiar with web-based applications and who have
little or no experience with Cisco IOS command structure. See the
Cisco Unity Express GUI
Administrator Guide for the configuration procedures using the GUI menus and screens.
• Command-line interface (CLI)—This text-based interface has the same administration and
configuration capabilities as the GUI. Installation, upgrade, and troubleshooting functions are
available only through the CLI commands. The administrator accesses this interface through a
Telnet session to the router.
The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS
command structure and routers. For them, accessing the system using the CLI may be easier than
using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites. See
“Entering the Command Environment” on page 1 for the instructions to enter the CLI environment.
The Cisco Unity Express CLI commands have a structure very similar to Cisco IOS CLI commands.
However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you
have logged in to the Cisco Unity Express module, the command environment is no longer the
Cisco
IOS environment.
Error messages in Cisco Unity Express are not always the same as error messages in the Cisco IOS
environment.
• The Cisco Unity Express Programmatic Interface (PI) provides a set of well defined API and data
structures which external software systems can invoke to perform configurations on the Cisco Unity
Express system. The PI is supported in Cisco Unity Express 8.0 and later versions.
The Cisco Unity Express PI is implemented as a web service. Like most web services, it uses HTTP
as the communication protocol and XML documents for exchanging information between client and
server. The service is based on Representational State Transfer (REST) architecture and uses
JAX-RS specifications for implementation.
The Cisco Unity Express PI provides access for configuration purpose only and does not cover the
following functionality:
– Subscriber voicemail access
– Change notifications
– System administration related tasks like Software Upgrade and Backup/Restore
– Reset to factory defaults
– Reporting
For more information, see the Cisco Unity Express Programmatic Interface Service Programming
Guide.
The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use
Microsoft Internet Explorer 6.0 or a later release. Cisco Unity Express does not support any other
browser. To access the CLI, Telnet to the router, and then use the service-module command.
User Subscriber Interfaces
Cisco Unity Express offers three different interfaces for subscribers to access voicemail.
• Telephony User Interface (TUI)
VoiceMail users can access the TUI through their telephones.