Specifications

4-3
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 4 Configuration Tasks
Configuration Tasks
10. Configuring and Managing the
Auto-Attendant Application, page 1
• To use your own welcome greeting, create a .wav file that contains
the prerecorded welcome greeting. Upload this file to the
Cisco
Unity Express module so that it can be located and saved in
the auto-attendant script. Alternatively, you can use the AvT to
record the welcome greeting. See
“Recording a Prompt File” on
page 29 and “Uploading a Prompt File” on page 29 for guidelines
on recording and uploading a greeting.
• Number of times the auto-attendant will replay instructions to a
caller before the call is disconnected. This count begins when the
caller moves past the main menu and starts to hear instructions for
a submenu. The main menu will play five times and then, if the
caller makes no choice or incorrect choices, will transfer to the
operator.
• Extension number of the operator. Auto-attendant dials this
extension when the caller presses the zero (“0”) button.
• Telephone number that the caller must dial to reach the
auto-attendant. In many cases, this number is your company
telephone number.
• Maximum number of callers that auto-attendant can handle
simultaneously. This number is limited by the number of ports
purchased with Cisco Unity Express. Check your license agreement
and see
“Recording a Prompt File” on page 29 for this maximum
number.
11. “Recording a Prompt File” on page 29 • Prerecorded prompt files in .wav format. Use the AvT to record the
prompts.
• Prompt filenames.
12. Configuring Auto-Attendant Scripts, page 9 • Preconfigured script files. Use the Cisco Unity Express script editor
to create the files. See the
Cisco Unity Express Guide to Writing
Scripts for more information.
• Script filenames.
13. Configuring SIP Triggers for the
Applications, page 39
• Telephone number that invokes the application. This number must
be different for voice-mail, auto-attendant, and AvT.
• Maximum number of callers, or sessions, the application can handle
simultaneously. The total for all applications must not exceed the
maximum number of ports for the system. (See
“Recording a
Prompt File” on page 29 for the maximum number of ports.) The
applications need not have the same maximum number; for
example, voice mail might need three sessions while auto-attendant
needs five sessions.
Table 4-1 Configuration Tasks (continued)
Task and Procedure Location Additional Information Needed