Datasheet

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Service Feature Benefits
Cisco.com
This award-winning Web site provides 24-hour access to an extensive collection of online product and
technology information, interactive network management and troubleshooting tools, and knowledge-transfer
resources that can help customers reduce costs by increasing staff self-sufficiency and productivity.
Advance Hardware
Replacement
Advance-replacement and onsite field-engineer options supply fast access to replacement hardware and field
resources for installing hardware, minimizing the risk of potential network downtime.
Table 9. Technical Support Services-Competitive Differentiators
Feature Benefits
Worldwide Virtual Lab
This extensive lab of Cisco equipment and Cisco IOS Software releases provides an invaluable engineering
resource and knowledge base for training, product information, and recreation and testing of selected network
issues to help decrease time to resolution.
Cisco TAC Training
• “Boot Camps”
• Tech Calls
• Tech Forums
Cisco is committed to providing customers the latest in technology support. These Cisco TAC training programs
assist customers in case avoidance as well as provide knowledge transfer of Cisco networking expertise.
Cisco Live
A powerful suite of Internet-enabled tools with firewall-friendly features, these secure, encrypted Java applets
can turn a simple phone call into an interactive collaboration session, allowing a customer and Cisco TAC
support engineer to work together more effectively.
Global Logistics
This feature delivers award-winning, worldwide hardware-replacement support with 650 depots, covering
120 countries, at a US$2.3 billion investment in inventory, taking advantage of 10,000 onsite field engineers.
Cisco IOS Software
Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year 400 new
features are added. Cisco IOS Software is installed in more than 10 million devices and is running on more than
10,000 networks worldwide. It operates on the world’s largest IPv6 and VoIP networks and in all major service
provider networks worldwide.
FOR MORE INFORMATION
To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco representative or visit Cisco Technical
Support Services at http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_group_home.html.
For additional information about the Cisco Catalyst 4500 Series, visit http://www.cisco.com/go/catalyst4500. For additional information about
Cisco products, contact:
• United States and Canada: 800 553-NETS (6387)
• Europe: 32 2 778 4242
• Australia: 612 9935 4107
• Other: 408 526-7209
• http://www.cisco.com