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• Ongoing technical support through Cisco Technical Assistance Center (TAC)

• Registered access to Cisco.com

Table 6. Technical Support Services Components

Service Feature Overview Benefit or Advantage

Software Support

This support offers maintenance and minor and major updates for a licensed feature set. Downloading new

maintenance releases, patches, or updates of Cisco IOS Software helps enhance and extend the useful life of

Cisco devices. Through major software updates, it is possible to extend the life of equipment and maximize

application technology investments by:

• Adding new functions that, in many cases, requires no additional hardware investment

• Increasing the performance of current functions

• Enhancing network or application availability, reliability, and stability

Cisco TAC Support

With more than 1000 highly trained customer support engineers, 390 CCIE

experts, and access to 13,000 R&D

engineers, Cisco TAC complements your in-house staff with a high level of knowledge in data, voice, and video

communications networking technology. Its sophisticated call-routing system quickly routes calls to the correct

technology personnel. The Cisco TAC is available 24 hours a day, 365 days a year.

Cisco.com

This award-winning Website provides 24-hour access to an extensive collection of online product and technology

information, interactive network management and troubleshooting tools, and knowledge-transfer resources that

can help customers reduce costs by increasing staff self-sufficiency and productivity.

Advance Hardware

Replacement

Advance Replacement and onsite field engineer options supply fast access to replacement hardware and field

resources for installing hardware, minimizing the risk of potential network downtime.