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Table 7. Technical Support Services—Competitive Differentiators

Feature Benefit or Advantage

Worldwide Virtual Lab

This extensive lab of Cisco equipment and Cisco IOS Software versions provides an invaluable engineering resource

and knowledge base for training, product information, and recreation and testing of selected network issues to help

decrease time to resolution.

Cisco TAC Training

• Boot camps

• Tech calls

• Tech forums

Cisco Systems

is committed to providing customers the latest in technology support. These TAC training programs

assist customers in case avoidance as well as provide knowledge transfer of Cisco networking expertise.

Cisco Live

A powerful suite of Internet-enabled tools with firewall-friendly features, these secure, encrypted Java applets can

turn a simple phone call into an interactive collaboration session, allowing a customer and Cisco TAC support

engineer to work together more effectively.

Global Logistics

Award-winning, worldwide hardware replacement support is delivered with 650 depots, covering 120 countries, at a

$2.3 billion investment in inventory, taking advantage of 10,000 onsite field engineers.

Cisco IOS Software

This software employs 100 discrete technologies with more than 2000 features. Each year 400 new features are

added. Cisco IOS Software is installed in more than 10 million devices and is running on more than 10,000 networks

worldwide. It operates on the world’s largest IPv6 and VoIP networks and in all major service provider networks

worldwide.

FOR MORE INFORMATION

To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco representative or visit Cisco Technical

Support Services at:

http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_group_home.html.

For additional information about the Cisco Catalyst 4500, visit:

http://www.cisco.com/go/catalyst4500.

For additional information about Cisco products, contact:

• United States and Canada: 800 553-NETS (6387)

• Europe: 32 2 778 4242

• Australia: 612 9935 4107

• Other: 408 526-7209

• http://www.cisco.com