Citizen 5-Year Limited Warranty

Citizen – Limited 5 year manufacturer’s warranty
Citizen Watch Company of America, Inc. with U.S. Service Headquarters at 1000 West 190
th
Street
Torrance, CA 90502 (“COA”) warrants this timepiece (except the power cell, case, and its components
[including crystal, stem, crown], bracelet and its components [including clasp, links, pins, and screws],
strap and its components or any accessories) to be free of defects in material and workmanship and to
meet the timekeeping accuracy specification in the instructions for a period of five years from the date
of the original retail purchase in the United States, Canada, Caribbean, Duty Free, and Military Exchange
CITIZEN timepiece retailers authorized by COA.
The Five Year Limited Warranty will be honored by Service Center in the United States, Canada, and the
Caribbean. Service Centers located in other parts of the world will only provide warranty service for the
first year.
If the timepiece exhibits a defect through normal use, COA will at its option, either regulate, adjust,
repair or replace the movement, as necessary within a reasonable time after the timepiece is returned
during the warranty period (a) if in person to the nearest United States Service Center (listed on pages
26 and 27 in the warranty booklet) or (b) by insured mail or other insured carrier to the US Service
Headquarters in Torrance or Canada Service Headquarter in Markham, Ontario.
All transportation cost including, but not limited to, postage, insurance and packing materials incurred in
presenting or sending the timepiece to the service facility are the responsibility of the party presenting
or sending the timepiece to one of the Authorized Service Centers listed in the back of this booklet. If
sending the timepiece, do not include any packaging you wish returned as well as all shipping materials
are discarded upon receipt.
THIS WARRANTY DOES NOT COVER:
a) Damage, accidental or otherwise, to the timepiece while in the possession of a consumer not
caused by a defect in material or workmanship
b) Damage caused by accident, misuse, tampering with or failure to follow the care and special
handling provisions in the Instructions
c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other component
caused by wear or accident
d) Moisture damage to a timepiece not marked “water resistant” on the case back or damage from
moisture in “water resistant” models that is a result of opening the timepiece, broken or
damaged components
e) Damage caused by the consumers failure to have the timepiece services at the consumers
expense in accordance with the following schedule of regular maintenances:
1) Power cells must be replaced immediately when power is lost (except Eco-Drive)
2) Water resistant models, including Eco-Drive, must be tested and resealed every two to three
years or whenever the battery is replaced on battery operated models, whichever comes
first
f) Damage caused by repairs or alterations of the timepiece by anyone other than one of the
Worldwide Service Centers listed in this booklet.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY ARE LIMITED
TO FIVE YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. COA DISCLAIMS ANY LIABILITY FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NOEVENT SHALL COA’S LIABILITY EXCEED THE

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