Thermal Transfer Barcode & Label Printer CL-E720/CL-E730 USER'S MANUAL
CONTENTS INTRODUCTION............................................................................................................................... 3 COMPLIANCE STATEMENT FOR EUROPEAN USERS............................................................ 5 GS MARK STATEMENT.................................................................................................................... 5 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS....................................................
INTRODUCTION Thank you for purchasing the CITIZEN CL-E720/CL-E730 printer. This printer is compatible with the maximum media width (118 mm or 4.65 inch), which has been developed for a wide range of applications such as labels, tags and tickets. ■■■ Main Features ■■■ This printer can be used for high-speed, high-quality printing thanks to its ARM® Cortex-A9 processor and Citizen’s history control IC. *ARM and Cortex are registered trademarks or trademarks of ARM Limited.
The adjustable media sensors - which allow the sensors to be positioned in different locations across the media - are standard features making the printer ideal for use with special media. The interface, power switch etc. are installed towards the back and the top cover opens and closes vertically so that the sides of the printer are not restricted.
COMPLIANCE STATEMENT FOR EUROPEAN USERS CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (2006/95/EC, formerly 73/23/EEC)/EN60950-1 EMC Directive (2004/108/EC, formerly 89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3 GS MARK STATEMENT This product has been tested under EN ISO 7779 and has an acoustic level output no higher than 70db(A). This device is not intended for use at a video workstation in compliance with Bildscharb V.
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS This Class A Information Technology Equipment (ITE) complies with Canadian CAN ICES3(A)/NMB-3(A). This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception.
IMPORTANT SAFETY INSTRUCTIONS • Read all of these instructions and save them for later reference. • Follow all warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. • Do not use this product near water. • Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.
NOTICE • Before use, be sure to read this manual. Please keep this manual for future reference as needed. • The contents of this manual may change without prior notice. • Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited. • We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.
SAFETY INSTRUCTIONS which must be strictly observed ! • To prevent personal injury or property damage, the following shall be strictly observed. • The degree of possible injury and damage due to incorrect use or improperly following instructions is described below. Warning Indicates a situation which, if not observed and handled properly, could result in death or serious injury. Caution Indicates a situation which, if not observed and handled properly, could result in injury.
General Precautions Caution • Prior to operation, read the safety instructions carefully and observe them. • Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems. • Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage. • Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.
Chapter 1 Setup Chapter 1 Setup Confirmation of Carton Contents Check that the following accessories are included with the printer in the carton. Ribbon holder Sample ribbon Paper core (for ribbon) Head cleaner Media holder guide Media holder bar Test label media Power cord CD-ROM (User’s Manual) Quick-start guide Safety Instructions Printer [Model CL-E720/CL-E730] Note: The empty carton and packing materials should be stored for future shipping of the printer.
Chapter 1 Setup Confirmation of Carton Contents Caution •• Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop. •• When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.
Chapter 1 Setup Part Names and Functions Front View 1 2 3 1 Top cover window The amount of ribbon and media remaining can be checked through this window. 2 Top cover Is opened vertically to set media or ribbon. Operation panel (p.
Chapter 1 Setup Part Names and Functions Inside the printer 1 2 3 4 6 5 1 Media holder guide This guide is moved horizontally to match the media size. The guide can be sliding it from the holder bar. 2 Media holder bar The media is supported by the media holder bar when installed in the printer. Setting the Ribbon (p.30) 3 Ribbon drive unit 4 Head close knob Push the head close knob to lock the mechanism closed. If you push on another part of the mechanism, the printer may not lock closed correctly.
Chapter 1 Setup Part Names and Functions 4 5 3 2 1 1 Large blue-head open lever The head unit can be raised to install media by pushing this lever. It locks the head unit during printing. Media Width Adjustment (p.60) 2 Media width adjustment dial Media Thickness Adjustment (p.59) 3 Media thickness adjustment dial Ribbon Tension Adjustment (p.61) Ribbon Balance Adjustment (p.63) It is adjusted to match the width of the media. It is adjusted to match the thickness of the media.
Chapter 1 Setup Part Names and Functions 1 2 3 -1 4 -1 3 -2 6 5 4 -2 1 Thermal printhead This is the printhead. Avoid touching this with your fingertips and leaving grease or dirt on the printhead surface. 2 Sensor arm The media can be installed by raising this arm. The media can be held in place by lowering this arm. Setting sensor positions (p.28) Sensor Adjustments (p.55) 3 Upper sensor (3-1) and bottom sensor (3-2) Setting the Media (p.
Chapter 1 Setup Part Names and Functions 1 4 2 3 Ribbon Tension Adjustment (p.61) 1 Rear (feeding side) ribbon tension adjustment knob Ribbon guide adjustment (p.65) 2 Ribbon guide adjusting cam The adjustment is done according to the width of the ribbon to be used. It is adjusted when slippage or wrinkling appears in the ribbon. Adjustment can eliminate the slack in ribbon and prevent occurrence of wrinkles. 3 Ribbon guide shaft It guides the ribbon to be fed.
Chapter 1 Setup Part Names and Functions Operation panel 1 2 4 5 3 Normal Operating Mode (p.23) 6 1 LCD display This displays the operational status of the printer and the menu settings. 2 Pause key This temporarily stops printing. LED Functions (p.24) 3 LED This is lit when the printer power is on. (green) This is lit when the printer is in an alarm or error status. (red) 4 Stop key This stops printing or cancels the alarm.
Chapter 1 Setup Part Names and Functions Rear View 3 4 5 1 6 2 Power ON/OFF (p.22) 1 Power switch Connection to Power (p.20) 2 Power cord inlet The is the power switch for the printer. The connector of the enclosed power cord is connected here. 3 Fanfold paper insertion slot If you want to use fanfold paper, insert the media into this slot from outside the printer. Replacing the Interface Board (p.89) 4 Option interface USB Interface (p.76) 5 USB interface (USB2.
Chapter 1 Setup Connection to Power 1. Check that the power switch to the printer is turned OFF. 2. Connect the connector of the power cord to the power cord inlet on the printer. 3. Insert the plug of the power cord in the AC outlet. AC Outlet Power Cord Inlet Caution Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.
Chapter 1 Setup Connection to a Computer Ethernet Interface (p.77) USB Interface (p.76) This product has two interfaces that can be used to receive printing data: a USB port (USB2.0) and wired LAN port. An optional internal parallel port (IEEE1284), serial port (RS232C) or Wireless LAN port can be added by your dealer. To connect the cable, proceed as follows: 1. Turn OFF both power switches of the printer and the computer. 2.
Chapter 2 Printer Operation Chapter 2 Printer Operation Power ON/OFF Turning on the power 1. Turn on the power switch on the back of the printer. 2. The LED are lit. Power Switch Turning off the power 1. Turn off the power switch on the back of the printer. 2. The LED go off.
Chapter 2 Printer Operation Normal Operating Mode Menu Setup Mode (p.35) When the power is turned on, the printer enters normal operating mode. The control keys activate the following functions. 4 3 1 2 1 MENU key: Performs selection of Menu Setup Mode and re-printing •• In normal operation, this key will enter the Menu Setup Mode •• The last label can be reprinted by pressing the MENU key in Normal operating mode.
Chapter 2 Printer Operation Normal Operating Mode LED Functions In addition to normal operating mode, when an abnormal condition is detected in the printer, an alarm sounds and the LED lights up (red) to indicate the type of error. The LCD indicates the error message.
Chapter 2 Printer Operation Setting the Media Media Sizes The position of label and tag media is sensed by either a transparent sensor or a reflective sensor.
Chapter 2 Printer Operation Setting the Media Installing the Media 1. Push the large blue-head open lever to release the head unit, and then lift the sensor arm by hand as shown below. Head unit Sensor arm Large blue-head open lever 2. Load the media in the Media holder bar. First, insert the media holder bar into the media, and then, attach the media holder guide. As orientation of the media varies according to the orientation of the printing surface, load the media by referring to step 5.
Chapter 2 Printer Operation Setting the Media 5. The path of the media varies according to the orientation of the printing surface. Set the media according to the diagram shown below.
Chapter 2 Printer Operation Setting the Media 6. Setting sensor positions Sensor Selection Method (Transparent Reflective) (p.55) Adjusting the Transparent sensor (p.56) When using a transparent sensor Move the bottom sensor close to the center of the width of the media, then align the upper sensor marker and the bottom sensor marker (white) using the movable media guide.
Chapter 2 Printer Operation Setting the Media 7. Lift the sensor arm up temporarily and adjust the media guide. Align the media with the left fixed media guide, align the right movable media guide with the media width, and lower the sensor arm. Movable media guide Fixed media guide Sensor arm Media Thickness Adjustment (p.59) Media Width Adjustment (p.60) 8. Push the head close knob to lower and lock the head unit. Be sure to always push the head close knob to lock the head unit.
Chapter 2 Printer Operation Setting the Ribbon The following kinds and sizes of ribbons can be used. Types............................................................ Inside wound and outside wound ribbon Recommended ribbon.......................... B110A Ricoh Sample ribbon.......................................... B110TI Ricoh Max. ribbon width................................... 114.0 mm (4.50 inch) Min. ribbon width................................... 25.4 mm (1.00 inch) Max. ribbon length...............
Chapter 2 Printer Operation Setting the Ribbon 2. Install the unused ribbon and holder in to the rear ribbon drive unit. ① ② 3. Push the large blue-head open lever to release the head unit. Pull out the ribbon from the bottom of the head unit to the ribbon winding side. 4. Using the adhesive leader of the ribbon or some adhesive tape, fix the ribbon that you have pulled out on the ribbon holder on which the paper core has been set and wind it on the ribbon holder.
Chapter 2 Printer Operation Setting the Ribbon 5. Set the ribbon holder on which the paper core has been set in the ribbon drive unit, then rotate it in the direction shown by the arrow to remove slack and wrinkles from the ribbon. Ribbon Tension Adjustment (p.61) Ribbon Balance Adjustment (p.63) 6. Push the head close knob to lower and lock the head unit. Be sure to always push the head close knob to lock the head unit. If the ribbon is wrinkled, push the Feed key until the wrinkles disappear.
Chapter 2 Printer Operation Mode Settings Operation panel (p.18) Turning on the power while pressing keys in the following combinations starts various functions. Mode Key operation HEX dump mode Turning power on while pushing the Stop key. Self print mode Turning power on while pushing the Feed key. Menu list print mode and Menu setup mode Turning power on while pushing the MENU key. HEX Dump Mode When using label media Turn on printer power while pushing the Stop key.
Chapter 2 Printer Operation Mode Settings Self Print Mode Setting the Media (p.25) Performing a self test print is an easy way to check on the state of printer setting and printing quality. Install the media as explained in “Installing the Media” and then operate the printer as follows. When using label media Turn on printer power while pushing the Feed key. When the LCD indicates “Self Print Mode” and “Label Media”, release the Feed key.
Chapter 2 Printer Operation Mode Settings Menu Setup Mode If the MENU key is pressed while the printer is in the Ready state, the printer enters menu setup mode. In this mode, the printer’s configuration can be changed using the operation panel. During menu setting mode, the LCD indicates the current menu settings and the key function. 4 3 1 2 Functions of the keys When you enter Menu Setup Mode, the LCD displays “Main Menu” on the top line and Page Setup below.
Chapter 2 Printer Operation Mode Settings Example of changing a menu This is an explanation of the method of changing the set value of print darkness from “10” to “12” in a case where the main menu is “Page Setup” and the sub menu is “Print Darkness”. 1. Entering Menu Setup Mode. Ensure LCD displays “Ready”. Then press the MENU key to enter ‘menu setup mode’ where the printers settings can be changed or confirmed. Main Menu Page Setup CL-E720 The current main menu is displayed.
Chapter 2 Printer Operation Mode Settings 2. Entering Sub menu. Press the Stop key (g). The currently set item, “Print Speed”, is displayed.. Page Setup Print Speed The following are the functions of each key. MENU key : displays the previous sub menu Feed key (n) : displays the next sub menu Pause key (e) : displays the values set by the selected sub menu Stop key (g) : returns to the main menu 3. Selecting “Print Darkness” from the sub menu. Press the Feed key (n) one time to display “Print Darkness”.
Chapter 2 Printer Operation Mode Settings 6. Save Changes to Settings. Unless you save your settings, your changes will be lost when you turn off the printer. To Save Changes 1 Press the Pause (e) key twice to display the message “Save Settings No-Discard”. Save Settings No - Discard 2 Press the MENU key or the Feed key (n) to display the message “Save Settings Yes-Save”. Save Settings Yes - Save 3 Press the Stop key (g). The new settings will be saved and the printer will return to the “Ready” screen.
Chapter 2 Printer Operation Mode Settings Printing a List of Settings Example of changing a menu (p.36) You can get a list of the configuration settings in two ways: - Press MENU key whilst turning the printer on. The LED lights up and “Print Settings” is displayed on the LCD. After printing, the printer will enter Menu Setup Mode. - You can access the configuration print via the “Test Mode, Print Pattern, Current Config” from the setup menu.
Chapter 2 Printer Operation Mode Settings Global Configuration Sets The printer can store three sets of configuration settings that can be recalled quickly and easily. Each “Config Set” (1, 2 or 3) can contain completely different configuration settings for all menu parameters. For example, “Config Set 1” could be configured for 6 ips print speed, print darkness 10.“Config Set 2” next could be 5 ips continuous card media with black mark, print darkness 12.
Chapter 2 Printer Operation Mode Settings Menu Setting Table Page Setup Menu - allows you to change settings related to the media or print quality. System Setup Menu - allows you to change settings for the printer hardware and basic control systems. After Print Menu - changes how the printer reacts after the label has been printed. Interfaces - changes interface parameters such as baud rate. Option Interfaces - communication settings of Option Interfaces.
Chapter 2 Printer Operation Mode Settings [Datamax® Emulation] Top Menu Sub Menu Menu Remarks Page Setup Small Media Length 1.00 inch [Small Media Len] 25.4 mm 0.25 to 1.00 inch 6.4 to 25.4 mm Setting media length for small media. Symbol Set PM 50 symbols Setting symbol set. Sensor Monitor – – Displays level of sensor that is currently selected. Sensor Level 1.7V 0.0V to 3.3V Selects threshold of the sensor. System Setup Default Paper End Level 3.00V 0.01 to 3.
Chapter 2 Printer Operation Mode Settings [Datamax® Emulation] Top Menu Sub Menu Default Menu Remarks After Print Auto Configure [Auto Config] On On Off Automatically configures optional devices. On �����AutoConfigure enabled (Regardless of whether Function Select is set, if a peeler or cutter is installed, each mode is set automatically.
Chapter 2 Printer Operation Mode Settings [Datamax® Emulation] Top Menu Sub Menu Default Menu Remarks Interfaces USB Device Class [USB Device Clas] Printer Printer VCOM Selects the USB device class. USB VCOM Protocol Auto [VCOM Protocol] Auto DTR X-ON Selects the protocol (flow control) when operating USB VCOM. USB 2.0 High Speed On [USB Hi Speed] On Off Enable/disable setting of USB2.0 High Speed. When disabled, device runs at Full Speed. IPv4 Address 169.254.001.010 000.000.000.
Chapter 2 Printer Operation Mode Settings [Datamax® Emulation] Top Menu Sub Menu Menu Remarks Option Interfaces Network Address ** – 000.000.000.000 to 255.255.255.255 Setting fixed IP address of the LAN board. Subnet Mask ** – 000.000.000.000 to 255.255.255.255 Setting fixed subnet mask value of the LAN board. Gateway Address ** – 000.000.000.000 to 255.255.255.255 Setting fixed default gateway address of the LAN board. BOOTP ** – On Off Setting the BOOTP of the LAN board.
Chapter 2 Printer Operation Mode Settings [Datamax® Emulation] Top Menu Sub Menu Default Menu Remarks Test Mode Print Pattern Current Config Current Config Global Config Sample Executes the test pattern. Head Check No Yes No Executes head check. Factory Default No Yes No Initializes the set values of the configuration set to the state when the unit was shipped from the factory. Hex Dump No Yes No Sets the hex dump mode.
Chapter 2 Printer Operation Mode Settings For Zebra® Emulation Top Menu Sub Menu Default Menu Remarks Page Setup Print Speed 6 IPS 2 to 8 IPS (CL-E720) 2 to 6 IPS (CL-E730) Printing speed setting. (7 or 8 IPS only in Direct Thermal mode.) (CL-E720) (2 to 6 IPS with optional peeler.) Print Darkness 10 00 to 30 Adjusting print darkness. Darkness Adjust [Darkness Adj] 00 -10 to 10 Fine adjustment of darkness commands.
Chapter 2 Printer Operation Mode Settings [Zebra® Emulation] Top Menu Sub Menu Default Menu Remarks System Setup Max Media Length [Max Media Len] 10.00 inch 254.0 mm ・CL-E720 1.00 to 158.00 inch 25.4 to 4013.2 mm Sets the maximum media length. ・CL-E730 1.00 to 74.00 inch 25.4 to 1879.6 mm After Print Settings Lock Off On Off Prevents a command changing the set value. Keyboard Lock Off On Off Prevents a change by a key operation.
Chapter 2 Printer Operation Mode Settings [Zebra® Emulation] Top Menu Sub Menu Default Menu Remarks After Print Cutter Action ** Backfeed Backfeed Through Sets the cutter action. With the optional AutoConfigure On, printing is executed only when the cutter is installed or only when Cut is selected by Function Select. Backfeed is always set after cutting.
Chapter 2 Printer Operation Mode Settings [Zebra® Emulation] Top Menu Sub Menu Default Menu Remarks Option Interfaces RS-232C Baud 9600 115200 57600 38400 19200 9600 4800 2400 Setting the baud rate of the serial interface. • All settings related to the interface are enabled after the power is reconnected. RS-232C Parity None None Odd Even Setting the communication parity for the serial interface. RS-232C Length 8 bits 8 bits 7 bits Setting the character length for the serial interface.
Chapter 2 Printer Operation Mode Settings [Zebra® Emulation] Top Menu Sub Menu Machine Information [Machine Info] Model Number – CL-E*** Displays the model name. Boot Version – *.* Displays the boot version Test Mode Global configuration [Global Config] Default Menu Remarks ROM Version – ******** Displays the ROM version. ROM Date – **/**/** Displays the date the ROM was prepared. ROM CheckSum – **** Displays the check sum of the ROM FPGA Version – *.
Chapter 2 Printer Operation Quick Setup of the Print Method Menu Setup Mode (p.35) The print method (thermal transfer method/direct thermal method) can be set using operation panel in addition to Menu Setup mode. Caution Be sure to always shut off the operation of print before changing a setting. You cannot change a setting during printing (including pause). Setting method Keep the Feed key held down.
Chapter 2 Printer Operation Emulation Auto Detect: Cross-EmulationTM Menu Setting Table (p.41) Ordinarily emulation switching is conducted in the Menu Setup mode. However, switching can also be conducted using the Emulation AutoDetection function outlined below. The following message is displayed on the LCD when the Zebra® emulation (ZPI2) command is detected during Datamax® emulation. ZPI2 detected.
Chapter 2 Printer Operation Emulation Auto Detect: Cross-EmulationTM Note: • The Emulation Auto-Detection function will not work if the “Emulation Auto Detect” command in the Sub Menu in the “System Setup” in the Top Menu is set to “Off ”. (The command is set to “On” when shipped from the factory) • After the Emulation Auto-Detection function is activated, this function will not work unless the printer is turned Off and then turned On again.
Chapter 3 Printer Adjustments Chapter 3 Printer Adjustments Sensor Adjustments The sensing level of both the transparent (see thru) and reflective sensors is adjusted separately and independently. Firstly, the sensor type must be selected using the Sensor Method Selection shown below. Then the adjustment and calibration of the sensor can be made. Entering Sensor Adjustment Mode 1. Turn on the power while pushing the Pause key, Feed key, and Stop key simultaneously.
Chapter 3 Printer Adjustments Sensor Adjustments Adjusting the Transparent sensor Installing the Media (p.26) Sensor Selection Method (Transparent Reflective) (p.55) 1. The transparent sensor is selected. 2. Install only the liner media (label backing paper) with the label media removed so that it will pass between the platen roller and the media sensor. (Be careful that media with black marks does not pass the media sensor.) Upper sensor Label Media gap Liner media Bottom sensor 3.
Chapter 3 Printer Adjustments Sensor Adjustments Adjusting the Reflective sensor Installing the Media (p.26) Sensor Selection Method (Transparent Reflective) (p.55) 1. The reflective sensor is selected. 2. With the reflective sensor selected, install the label media so that it is between the platen roller and the media sensor. Be careful that black mark and media gap do not pass the media sensor.
Chapter 3 Printer Adjustments Sensor Adjustments 3. If the Pause Key is pressed then released while the Feed key is continually pressed, the sensor is automatically adjusted. Sensor Cal Mode Executing Hold Press/Release 4. When automatic adjustment stops normally, “Succeeded” is displayed by the LCD. If it stops abnormally (adjustment is impossible), the LED lights up red and “Failed” is displayed on the LCD. Sensor Cal Mode Succeeded 5.
Chapter 3 Printer Adjustments Media Thickness Adjustment Installing the Media (p.26) Self Print Mode (p.34) It may be necessary to adjust the printer according to the thickness of the media being used. This can be done easily by rotating the media adjustment dial to improve the print quality. • Poor print quality across the complete printout means wrongly set media thickness. See this section. • Poor print quality on one side of a printout means wrongly set media width. See next section.
Chapter 3 Printer Adjustments Media Width Adjustment Self Print Mode (p.34) The head pressure varies according to the width of the media being printed. The head pressure balance must be adjusted according to media width so that constant head pressure is applied to the head. With this printer, it can be adjusted easily by turning the media width adjustment dial. If the printing is blurred or lightly printed on one side or the media moves in a zigzag pattern adjust the head pressure balance.
Chapter 3 Printer Adjustments Adjusting the Ribbon Setting the Ribbon (p.30) If the width of the ribbon changes, a constant pressure will be applied on the guide roller etc. Therefore, it is required to adjust the tension or balance according to the ribbon width. If the ribbon wrinkles or slips, adjust the tension and balance.
Chapter 3 Printer Adjustments Adjusting the Ribbon 2. Adjustment in the feeding side (rear side) Ribbon on the feeding side Fixing pin 1 2 Rear ribbon tension adjustment knob Press and turn the rear ribbon tension adjustment knob while the ribbon on the feeding side is fixed. Refer to the table given below and fix by aligning the scale of rear ribbon tension adjustment knob to the fixing pin. Adjustment criteria Adjustment knob Self Print Mode (p.
Chapter 3 Printer Adjustments Adjusting the Ribbon Ribbon Balance Adjustment Self Print Mode (p.34) Do this adjustment by turning the front ribbon left-right balance adjustment knob. If the ribbon is wrinkled, adjust it as follows. The scale is usually aligned with the center. Front ribbon left-right balance adjustment knob 1.
Chapter 3 Printer Adjustments Adjusting the Ribbon 2. Make adjustment according to the position at which looses occur in the ribbon, by using the following procedure. In case of looseness on the side opposite the adjustment knob Turn the front adjustment knob to the left to remove the looseness, then make a test print to ensure that the ribbon is not wrinkled. If wrinkles occur, adjust the back (feeding side) ribbon guide adjustment cam also.
Chapter 3 Printer Adjustments Adjusting the Ribbon Ribbon guide adjustment Prevent occurrence of wrinkles on the ribbon by adjusting the inclination of ribbon guide at the rear side (feeding side). If looses occur in the feeding side ribbon, adjust by using the following procedure. Align the position of the scale to the center. Ribbon guide fixing screw Ribbon guide fixing screw Ribbon guide adjustment cam 1. Loosen the ribbon guide fixing screws (2 places). 2.
Chapter 3 Printer Adjustments Adjusting the Ribbon When ribbon loosing occurs in the front ribbon left-right balance adjustment knob side Lower the ribbon guide adjustment cam and increase the inclination of the ribbon guide shaft of the side where there is no loose in the ribbon (adjustment knob side). Ribbon guide adjustment cam 4. Once the angle is appropriate, tighten all the screws that were loosened. 5. Perform print and confirm that there are no wrinkles.
Chapter 3 Printer Adjustments Cleaning Wipe off any foreign matter such as media dust, dirt and adhesive substances built up around the printhead with the head cleaning pen (head cleaner) provided, and use a soft cloth soaked in ethyl alcohol for the platen etc. It is particularly important to clean the thermal printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the thermal printhead.
Appendixes Appendixes Troubleshooting This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed. Items to check when a malfunction occurs When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer. Connection to Power (p.20) Cleaning (p.
Appendixes Troubleshooting Indication Setting the Media (p.25) Setting the Ribbon (p.30) Menu Setting Table (p.41) The printer is not printing neatly. Check Corrective action 1) Are the media and the ribbon correctly set? 1) Correctly set the media and the ribbon. 2) Is the printing density too high or too low? 2) Set the appropriate printing density using the menu or control software. Note: Consult with the dealer that supplied the printer concerning the replacement. Cleaning (p.
Appendixes Troubleshooting Indication Installing the Media (p.26) Setting the Ribbon (p.30) The printing position changes. Cleaning (p.67) Check Corrective action 1) Are the media and the ribbon correctly set? 1) Correctly set the media and the ribbon. 2) Is the platen dirty? Is it deformed? 2) If it is dirty, clean it with ethyl alcohol. If it is deformed, replace it. Note: Consult with the dealer that supplied the printer concerning the replacement. LED Functions (p.24) Menu Setting Table (p.
Appendixes Specifications Item Description Printing Printing method Thermal transfer/Direct thermal Resolution Main scanning line density: 203 dot / inch (8 dot / mm) (CL-E720) 300 dot / inch (11.8 dot / mm) (CL-E730) Sub- scanning line density: 203 dot / inch (8 dot / mm) (CL-E720) 300 dot / inch (11.8 dot / mm) (CL-E730) Head 864 dots (printable dots: 832 dots) (CL-E720) Head 1275 dots (printable dots: 1240 dots) (CL-E730) Max. print width 104 mm (CL-E720) 4.
Appendixes Specifications Item Media*2 Ribbon Bar code (For Datamax® emulation) Bar code (For Zebra® emulation) Font (For Datamax® emulation) Description Min. media length 6.40 mm 0.25 inch Min. media thickness 0.0635 mm 0.0025 inch On-board roll media diameter • Max. external diameter: 203 mm • Media core: 25 to 76 mm • Min. media core external diameter (when using label media) External roll: 50.8 mm Internal roll: 76.
Appendixes Specifications Item Description Font (For Zebra® emulation) 1. Five kinds of fixed pitch font • Overseas, English fonts and European fonts 2. OCR fonts OCR-A*4, OCR-B*4 3. Proportional font CG Triumvirate Condensed Bold 4.
Appendixes Specifications Item Power (standards) Environment Description 120 V version 100-120V, 50/60Hz ENERGY STAR® Power consumption: Standby 3.2 W (LCD is off ) (CL-E720) 3.1 W (LCD is off ) (CL-E730) Printing 69 W (Thermal transfer/Print Speed 6IPS/Print Darkness 10/ Printing rate 12.5%) (CL-E720) 75 W (Thermal transfer/Print Speed 6IPS/Print Darkness 10/ Printing rate 12.5%) (CL-E730) 220 V version 220 V-240 V (-10%+6%), 1.
Appendixes Specifications Item Description Option Auto-cutter unit, Peeler unit, IEEE1284 Parallel interface board, Serial interface board, Wired LAN interface board (multi-function spec), Wireless LAN interface board (standard spec / multi-function spec) *1 *2 *3 *4 *5 *6 *7 *8 Options can be separately purchased. If you wish to use other media than those recommended, please contact the shop where you bought this item.
Appendixes Interfaces This printer is connected to a computer and prints according to commands sent from the computer. There are two methods of interface with a computer, and it can be connected to any equipment that supports these methods. You can also connect to the computer with serial, parallel and wireless LAN.
Appendixes Interfaces Ethernet Interface Support protocol Network layer Transport layer Application layer ARP, IP, TCP TCP, UDP DHCP, HTTP, SNMP, Raw Socket Port Raw Socket Port Perform two-way communication of print data and printer status Port No. Port communication direction Socket max. connections Printable no. of connections Timeout 9100 (can be changed) Two-way 8 1 (other sockets are reserved) Default value: 60 sec Can be set between 0 and 300. No timeout when “0” is set.
Appendixes Interfaces Connecting the connector Compatible connectors Printer: RJ-45 connector Note: Please do not insert the USB cable by mistake. Doing so may damage the cable and connector. Pin number Signal name Function 1 TX+ Send (+) 2 TX– Send (–) 3 RX+ Receive (+) 4 N.C - 5 N.C - 6 RX– Receive (–) 7 N.C. - 8 N.C. - Function of LED The indications by LED are given below.
Appendixes Interfaces LinkServer Web Interface Configuration The integral LinkServer web configuration interface can be used to adjust settings of the printer and its interfaces.
Appendixes Interfaces Using and Connecting to LinkServer 1 Start a Web browser on a computer connected to the same network as the printer and input the IP address set in the printer to be connected in the address bar (red frame part). (If IP address is '169.254.1.10', input 'http://169.254.1.10'.) There are three types of rights for the LinkServer, i.e. User, Operator, and Administrator. The display menu can be changed based on the user privileges so as to limit the operation of the LinkServer accordingly.
Appendixes Interfaces 3 If authentication is successful, the home screen for Operator or Administrator rights is displayed. User names and passwords for any Operator and Administrator can be changed in the User Settings menu. (1-20 character symbols and alphanumeric characters.) The User rights and Operator rights menu display contents can be changed in the User Settings menu.
Appendixes Interfaces Screen and URL in LinkServer Screen URL Description Home /index.html Displays Home screen of LinkServer. Page Setup Menu /PageSetup Page Setup: Setting of printing speed and thickness, printing system control, page format, etc. System Setup Menu /SystemSetup System Setup: Setting of media (label) detection method, label, buzzer, unit system, etc. After Print Menu /AfterPrintSetup After Print: Sets operations such as tear-off and cutter at the end of printing.
Appendixes Interfaces Serial Interface (Option) Specifications System Start/stop asynchronous duplex communication Signal level RS-232C Baud rate 2400, 4800, 9600, 19200, 38400, 57600, 115200bps Bit length 7Bit, 8Bit Stop bit 1Bit, 2Bit Parity Odd, even, none Connector D-SUB 25PIN Signal line and pin arrangement Pin No.
Appendixes Interfaces Dip switch Communication conditions settings can be changed by using the dip switch available on the interface board. ON 1 2 3 4 5 6 7 8 Dip switch Respective functions of the switches are as follows. Switch No.
Appendixes Interfaces XON/XOFF Protocol Requirements to output X-ON code Communication is possible when the power is on. When the receive buffer has less than 128 byte available, XOFF code is output, then the receive buffer has at least 1024 bytes available.
Appendixes Interfaces Parallel Interface (Option) Specifications Transmission mode 8-bit parallel data Receive buffer size 16kB Transmission modes Compatible mode: It is an asynchronous forward direction of the byte width (from host to printer) channel, and the interface line of the data is operated in accordance with signal line definitions of Centronics. NIBBLE mode: Nibble mode is asynchronous reverse channel communication with data transmission controlled by the host computer.
Appendixes Interfaces Parallel port status signals when an error occurs The status of a signal line will not be changed in bi-directional mode such as nibble or ECP mode.
Appendixes Interfaces [While receiving INIT signal] Min. 10 to 15µsec *Init BUSY *Ack *Fault SELECT Note: If the *Init signal does not have width of 10 to 15μsec or more, it cannot act as an Init signal. If it is lower, the *Init signal is ignored. BUSY starts up when the *Init signal is perceived.
Appendixes Replacing the Interface Board Caution Always turn off the power to the printer before replacing the interface board. Do not pull it out with unnecessary force. This will cause an accident. Replacement Method 1. Remove the screws (2 nos) that the fixing the interface cover. Interface cover Rear Side Screw 2. Insert the interface port into the slot, and connect to the interface connector inside the printer.
Appendixes Replacing the Interface Board 3. Fix the interface port to the printer by using the removed screw (2 nos).
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