Thermal Transfer Barcode & Label Printer CL-S321/CL-S331 USER'S MANUAL
CL-S321/CL-S331 USER’S MANUAL CONTENTS 1 Barcode Printer 1 1.1 Box Content 1 1.2 Getting To Know Your Printer 2 2 Printer Setup 4 2.1 Open The Printer Cover 4 2.2 Open The Printing Mechanism 4 2.3 Loading The Ribbon 5 2.4 Loading The Label Roll 9 2.5 Loading The Label Supply Hub 12 2.6 Connecting The Printer To The Host Computer 13 2.7 Installing The Driver 15 3 Operation Panel 18 3.1 LED Operation Panel 18 3.2 Error Alerts 19 3.
CL-S321/CL-S331 USER’S MANUAL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
CL-S321/CL-S331 USER’S MANUAL SAFETY INSTRUCTIONS Please read the following instructions carefully. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Make sure the printer is off before plugging the power connector into the power jack. 4. It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage. 5.
1 Barcode Printer 1.1 Box Content Please check that all of the following items are included with your printer. • CL-S321 Barcode Printer • Label Supply Module • Ribbon Module • Power Adapter Label Supply Hub Empty Ribbon Core Power Cord Label Guide Plates(Set of 2) Ribbon AC Adapter Label Stock • CD • Including QLabel software and CL-S321/ CL-S331 user manual.
1 Barcode Printer 1.
1 Barcode Printer Open The Printer Cover LABEL SUPPLY MODULE - LABEL SUPPLY HUB - LABEL GUIDE PLATES(Set of 2) RIBBON REWIND WHEEL HOLDER OF RIBBON REWIND CORE RELEASE CATCH(Left) RELEASE CATCH(Right) SCREW(Right) Screw for adjusting the print head pressure SCREW(Left) Screw for adjusting the print head pressure Open The Printing Mechanism PRINTING MECHANISM ADJUSTMENT SCREW Screw for adjusting the printer line PRINT HEAD RIBBON SUPPLY WHEEL LABEL GUIDE(Left) LABEL GUIDE(Right) PLATEN LABEL SENS
2 Printer Setup 2.1 Open The Printer Cover Pressing The Cover Open Buttons Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer housing and lift the cover. Pressing the button Pressing the button COVER OPEN BUTTONS Release buttons for opening the printer cover. Lift the printer cover backward 2.2 Open The Printing Mechanism Pressing The Release Catches Release and lift the printing mechanism.
2 Printer Setup 2.3 Loading The Ribbon A New Ribbon Module Installation NEW RIBBON 1. EMPTY RIBBON CORE Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon. Notch on left side Stick on empty ribbon core 2. Wind the ribbon around the empty ribbon core for 2 to 3 circles. Wind the ribbon around the core 3. A ribbon module is assembled as below.
2 Printer Setup Load The Ribbon On The Printer For Ribbon Supply Module RIBBON SUPPLY MODULE 1. Place the right-hand side of ribbon first. Align the ribbon core to the holder Right side HOLDER Push the ribbon to tighten the spring of the holder SPRING OF HOLDER 2. Then place the left-hand side of the ribbon.
2 3. Printer Setup Close the printing mechanism to complete the ribbon supply module loading. Close the printing mechanism Load The Ribbon On The Printer For Ribbon Rewind Module RIBBON REWIND MODULE 1. Place the right-hand side of empty ribbon core first.
2 2. Printer Setup Then place the left-hand side of the empty ribbon core. Left side Left side Align the notch of empty ribbon core to the spoke NOTCH OF RIBBON CORE SPOKE 3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles. Wind to back RIBBON REWIND WHEEL 4. Ribbon loading completed.
2 Printer Setup 2.4 Loading The Label Roll A New Label Roll Module Installation LABEL STOCK 1. LABEL SUPPLY HUB Place the label stock on the label supply hub, attach the label guide plates to the label stock holder. Place on the ribbon hub 2. LABEL GUIDE PLATES(Set of 2) A label roll module is assembled as below.
2 Printer Setup Load The Label Roll Module On The Printer 1. Release the printing mechanism and lift it. Open the printing mechanism 2. Place the label roll module on the printer. Place on the printer 3. Pass the label through the printing mechanism.
2 4. Printer Setup Pass the label through the label guides and adjust the label guide to the label width. The label guide will help to prevent the label swaying. Through the label guides LABEL GUIDES 5. Close the printing mechanism and top cover to complete the label loading.
2 Printer Setup 2.5 Loading The Label Supply Hub 1” Cores Loading the label supply hub for 1” cores. 1.5” Cores Loading the label supply hub for 1.5” cores.
2 Printer Setup 2.6 Connecting The Printer To The Host Computer 1. Please make sure that the printer is switched off. 2. Connect the power cord to the AC adapter. POWER CORD AC ADAPTER Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket of the wall.
2 3. Printer Setup Connect the USB/parallel cable to the printer and host computer. CL-S321 BARCODE PRINTER USB PORT USB CABLE PLUG PLUG PC SOCKET 4. Switch on the printer. The LED indicator should now lights up.
2 Printer Setup 2.7 Installing The Driver 1. Insert the product CD in the CD/DVD drive of the host computer and open the “driver” folder on the CD. Select the icon for the driver file and click it to start the installation. 2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. Select “Install printer drivers”. 3. Specify your printer model.
2 Printer Setup 4. Specify the port used to connect the printer to the host computer. 5. Enter a printer name and assign the appropriate rights. 6. Once the installation is complete, a summary of the printer settings is displayed. Check whether the printer settings are correct and click “Finish” to start copying the driver files. Wait until copying is complete, then finish the installation.
2 7. Printer Setup Once the driver installation is complete, the new printer should appear in the “Devices and Printers” folder.
3 Operation Panel 3.1 LED Operation Panel LED OPERATION PANEL FEED BUTTON LED INDICATOR FEED Button When you press the FEED button, the printer moves the label to the defined stop position. If you are using continuous labels, pressing the FEED button will move label stock until you release the button again. If you are using individual labels, pressing the FEED button will move only one label.
3 Operation Panel 3.2 Error Alerts In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED indicators and hear some beep signals. Please refer to below table for the error alerts. Error Light Colour • Red • Orange LED OPERATION PANEL Flashing Frequency • Fast Flashing • Slow Flashing • Light On LED INDICATOR LED Indicator Status Description Unable to detect the paper. Run the auto-detection function again.
3 Operation Panel 3.3 Label Calibration and Self Test Label Calibration The printer can automatically detect and store label height. That means the host computer does not need to transmit the label height to the printer. Self Test Self-test function lets you check whether the printer is functioning normally. Here is how you run the label size calibration and self test. 1. Check that the label stock is loaded correctly. 2. Switch off the printer. 3.
4 NetSetting for Ethernet 4.1 Installing The NetSetting software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps. 1. Insert the product CD in the CD/DVD drive of the host computer and open the “Ethernet” folder on the CD. 2.
4 NetSetting for Ethernet 4.2 The Interface of NetSetting Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the basic information of connected printer and your PC. Click the magnifier icon to search the Citizen printers which are connected via Ethernet port in you network environment. Once a connected Citizen printer is detected, it will be listed on the start page.
4 NetSetting for Ethernet IP Setting The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the printer. You can also set the printer’s IP address ether by DHCP or by Static IP. You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values. Notice * To fully benefit from the NetSetting software, you should be familiar with basic networking principles.
4 NetSetting for Ethernet Alert Mail Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You can set or change the configurations of SMTP and SNMP on this “Alert Mail Setting” tab. You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.
4 NetSetting for Ethernet Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both. You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.
4 NetSetting for Ethernet Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page. You can press “Set” button to apply the settings and “Refresh” button to refresh the setting values.
4 NetSetting for Ethernet Terminal The “Terminal” tab provides a communication interface for operator to control the printer. Input printer commands in “Input Command” window and press “Send Command” button, the commands will be sent to the printer. For some commands that will return response message, the message will be displayed in “Output Message” window. You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely.
4 NetSetting for Ethernet Firmware Upgrade On “Firmware Upgrade” tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button. The printer firmware then can be updated remotely. In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer configurations back to factory default.
5 Maintenance And Adjustment 5.1 Cleaning The Print Head Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head. Cleaning Steps Here is how you clean the print head. 1. Switch off the printer. 2. Open the printer cover. 3.
5 Maintenance And Adjustment 5.2 Adjusting The Print Head Pressure When printing on special media (with varying material thickness), the print quality may suffer. You will then need to adjust the print head pressure. Adjustment Steps 1. Open the printer cover. 2. Remove the ribbon. 3. Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print head pressure.
5 Maintenance And Adjustment 5.3 Adjusting The Print Line When the print line is incorrectly set, the print quality on one side of the medium may suffer. In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller. Adjustment Methods 1. To move the print head in Direction-A as indicated by the red arrow, turn the adjustment screw counterclockwise (see Arrow-1). 2.
5 Maintenance And Adjustment 5.4 Troubleshooting Problem The printer is switched on but the LED does not light up. Solution ♦♦ Please see the Section 2.6 ♦♦ The LED lights up red and printing is interrupted. Check the power supply. Check the software settings (driver settings) or command codes. ♦♦ Look for the error alert in the table in Section 3.2. Error Alerts. ♦♦ Check whether the print mechanism is closed correctly. Please see the Section 3.
CL-S321/CL-S331 USER’S MANUAL APPENDIX PRODUCT SPECIFICATIONS Model CL-S321 Print Method CL-S331 Thermal Transfer/Direct Thermal Resolution 203dpi(8dots/mm) 300dpi(12dots/mm) Print Speed 4IPS(102mm/s) 3IPS(76.2mm/s) Print Width 4.25”(108mm) 4.16”(105.7mm) Print Length Min. 0.16”(4mm)**; Max. 68”(1727mm) Min. 0.16”(4mm)**; Max.
CL-S321/CL-S331 USER’S MANUAL APPENDIX PRODUCT SPECIFICATIONS Model Environment CL-S321 Operation Temperature 41°F to 104°F(5°C to 40°C) Storage Temperature -4°F to 122°F (-20°C to 50°C) Humidity Operation 30-85%, non-condensing Storage 10-90%, non-condensing Agency Approvals Dimension CL-S331 CE(EMC), FCC Class A, CB and CCC, NOM, S-Mark Length 10”(254mm) Height 6.7”(170mm) Width 8.8”(224mm) Weight 5.5 lbs (2.
CL-S321/CL-S331 USER’S MANUAL APPENDIX INTERFACE Pinout Description • USB Connector Type : Type B Pin NO.
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