LINE THERMAL PRINTER MODEL CL-E321/CL-E331 User’s Manual
WEEE MARK En Ge Fr Ge Fr Ge Sp It Fr Ge Sp It Fr Du Ge Sp It Fr Du Da Ge Sp It Por Fr Du Da Ge Sp It Por Fr Du Pol Da Ge Sp If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.
Compliance Statement for European Users CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS directive (2011/65/EU) Full text of the EU declaration of conformity is available at the following internet address: http://www.citizen-systems.co.
EMI Compliance Statement for Canadian Users This Class B Information Technology Equipment (ITE) complies with Canadian CAN ICES-3(B)/NMB-3(B). This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception.
GENERAL PRECAUTIONS Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference. The information contained herein is subject to change without prior notice. Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems.
SAFETY PRECAUTIONS...WHICH SHOULD BE STRICTLY OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed. After having read this Manual, keep it in a safe, readily accessible place for future reference.
Warnings WARNING Do not perform any of the following actions as they may result in damage or malfunction of the device, overheating, the generation of smoke, fire, or electric shock. If the device is damaged or defective, turn off the power, disconnect the power plug from the electrical outlet, and contact your retailer. Do not step on, drop, hit, or otherwise subject the device to significant force or impact.
General Precautions Observe these precautions to ensure proper use of the device. Make sure to read these precautions. CAUTION Do not touch the area around the thermal head during or right after the printing process. This area will be hot and may cause burns. Do not drop or insert small objects such as clips or pins into the printer. Doing so may result in failure. Exercise caution when carrying or transporting the device. Dropping the device may damage other objects or cause injury.
Installation Precautions CAUTION Do not use or store the device in environments exposed to excessive heat, moisture, direct sunlight, near heaters, extremely high or low altitudes, excessive humidity, or excessive dust. Do not use the device in environments, such as laboratories, where chemical reactions occur. Do not use the device in environments exposed to air that contains salt or toxic gases. Place printers on level, stable surfaces in environments with good ventilation.
PRECAUTIONS IN HANDLING THE PRINTER CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer. These labels indicate that the head becomes hot, so touching it may cause burns, and touching the auto cutter and manual cutter when opening the paper cover may cause cuts on hands.
THE TABLE OF CONTENTS 1. GENERAL OUTLINE......................................................................13 1.1 Features............................................................................................. 13 1.2 Unpacking.......................................................................................... 15 1.3 Model Classification........................................................................... 16 2. Part Names and Function.....................................................
7. Configuring the Printer Using the Operation Panel...................70 7.1 7.2 7.3 7.4 7.5 7.6 Sensor Adjustment Mode................................................................... 72 Test print mode................................................................................... 74 Configuration Print Mode.................................................................... 76 Emulation switching mode.................................................................. 77 HEX Dump Mode...............
1. GENERAL OUTLINE Thank you for purchasing the Citizen Systems Line Thermal Printer CL-E321 / CL-E331. This printer is a line thermal printer employing the direct-thermal method and thermal-transfer method that was developed for labels, tags, tickets, and many other applications. 1.1 Features < Compact and Stylish Design > Boasting the smallest footprint in the industry, this printer was designed to be compact to free users from placement restrictions.
< Excellent Usability > Manual media cutters are installed at the top and bottom of the media discharge port to cut media after being printed for better usability in many different environments. The operation panel has been designed to have a different color than the main exterior color for better visibility and stress-free operation. Thermal heads and platen rollers can be easily replaced without the use of tools.
1.2 Unpacking Make sure the following items are included with your printer.
NAME Ribbon take-up core Exterior appearance USB cable CD-ROM Quick Start Guide Safety Instructions 1.3 Model Classification Model numbers indicate printer features according to the following system. CL - E321 X E B N N X 1 2 3 16 — 1. Model name CL-E321: 203 DPI CL-E331: 300 DPI 2. Fixed value 3. Market A: Asia C: China E: Europe U: North America 4. Body case color B: Black W: Pure white 5.
6. Cutter N: None BC: Available 7. AC adapter storage case X: Not available S: Available Certain combinations may not be available. Please contact us for inquiries on desired configurations.
2. Part Names and Function 2.1 Front of Printer CL-E321X***NX (standard model) 1 4 3 2 4 CL-E321X***NS (model with AC adapter storage case) * The figure illustrates the standard model with AC adapter case.
CL-E321X***BC (model with cutter) 8 7 1. Media window Enables users to check the media level. 2. Top cover Opens upward so users can replace or set media. 3. Operation panel Includes 2 LEDs and 1 key. Enables users to perform different printer operations and check printer status. Refer to 2.2 Operation panel 4. Cover release buttons The cover is opened by pressing the buttons on both the right and left sides. 5. Push marks 6. AC adapter case 7. Auto cutter 8.
2.2 Operation panel 1 2 3 The operation panel includes 2 LEDs and 1 key. 1. Power LED Turns on when the power is turned on and turns off when the power is turned off. 2. Status LED Turns on or flashes in green, red, and amber depending on the printer status. Color Green Amber Red, green, amber - Lights/ flashes On Flashes On Flashes Off Status Printer is online Receiving data Startup Error or alarm Paused 3. FEED key Feeds media when pressed while the printer is waiting to receive data.
Turning on the power to the printer while pressing and holding the FEED key with the cover closed changes starts the printer in the special function mode. Refer to 7. Configuring the Printer Using the Operation Panel Other key operation varies depending on the currently selected mode. Refer to “FEED Key Operation” for more information. 2.3 FEED Key Operation Online state (status LED is solid green) (1) Press the FEED key while the printer is not receiving data to feed media.
2.
CL-E321X***BC (model with cutter) 8 1. External media feed port This port is used to feed media into the printer. 2. Power switch Turns the printer power supply on and off. 3. DC jack Connects to the included AC adapter. 4. D-SUB 9pin serial interface 5. Ethernet Interface 6. USB interface 7. AC port 8. Ethernet panel button This button prints and initializes network settings. CAUTION Do not connect a USB cable to the Ethernet interface. Doing so may damage connectors/interfaces.
2.
CL-E321X***BC (model with cutter) 15 14 1. Thermal head Prints characters and graphic data on paper (paper rolls). 2. Upper sensor This sensor detects the media position. 3. Media damper When using roll media, absorbs tension generated by media feed operations to prevent print errors. 4. Bottom sensor This sensor detects the media position. Devices are equipped with lock mechanisms. 5. Fixed left-side media guide 6. Adjustable right-side media guide 7. Platen roller This roller transports media. 8.
13.Ribbon shaft Pass the shaft through the core of the ribbon to install the ribbon in the printer. 14.Auto cutter 15.Media discharge port 16.Bottom ribbon cover Open this to replace or install the ribbon.
3. SETUP 3.1 Printing Preparation Process The printer must be set up according to the following process before printing can be performed. Refer to the description of each section for detailed information on each step of the process. 1. Unpack and check the package contents 2. Physical installation 3. Loading Media 4. Loading a Ribbon 5. Adjusting Media Sensor Positions 6. Connecting the AC Adapter 7. Connecting the Printer to a Host Computer Refer to 1.2 Unpacking Refer to 3.
3.2 Loading Paper 1. Press the cover release buttons on both the right and left sides to open the top cover. CAUTION Note the following precautions when the top cover is open. Do not touch the thermal head. 2. Insert the media shaft through the core of the media roll and then install the media shaft guide. The media shaft is designed to accommodate both 1-inch and 1.5-inch media roll cores by flipping it upside down.
3. Set the media so that the media shaft guide is on the right side of the media when looking at the front of the printer. 4. Press the media shaft guide onto the media roll so that the center of the media aligns with the center of the media shaft and then set the media into the printer. 1. Assemble the media shaft and media shaft guide. 2. Insert the media shaft through the core of the media roll and then set the assembly into the printer. 3.
5. If using a model with a cutter (CL-E321X***BC), pass the media through the cutter slit. Media insertion slot Media CAUTION Insert media into the slit correctly. Failure to do so may result in improper feeding of media, which may cause paper jams.
6. Make sure the media is in abutment with the left media guide and then adjust the position of the right media guide in accordance with the media width. From the front of the printer, set in front of the edge of media by approximately 10 mm. CAUTION Too much abutment force of the right movable paper guide may cause improper feeding of media, which may negatively impact print quality.
7. Slide the head balance adjustment slider located near the thermal head along the media size scale (inch) so that the position of the notch in the slider matches the media width. media size scale 1” 2” Head balance adjustment slider Thermal printhead 4” 4.65” 3” CAUTION Adjust the head pressure horizontal balance carefully so as not to damage the thermal head. Damaged thermal heads will result in poor printing, paper jams, and malfunction.
Compatible Paper Types CAUTION Continuous label media cannot be used with the model that has a cutter. Using such media may cause the label media adhesive to accumulate on the cutter blade, which could result in a failure. Refer to the following specification table for information on the types of media compatible with this printer.
A B C D Minimum value mm inch Label width 21.50 0.83 Backing paper width 25.40 1.00 Left edge position of label 0 0 Label gap length 2.54 0.10 E Label length 6.35 0.25 F Label pitch 8.89 0.35 G H I J K L Backing paper thickness Total media thickness Notch right edge position Notch left edge position Notch length Black line right edge position Black line left edge position Black line length 0.06 0.06 8.3 0 2.54 15.00 M N Maximum value mm 0.0025 0.0025 0.32 0 0.10 0.59 118.00 118.00 2.
3.3 Loading a Ribbon How to Load a Ribbon 1. Load the ribbon and ribbon take-up core onto the two ribbon shafts. Ribbon shafts Ribbon Ribbon take-up core CAUTION Fully insert the ribbon shafts all the way into the ribbon and ribbon take-up core. Use of ribbon with a width that is at least 5 mm wider than the width of the media to be used is recommended. If using media with a width of 2 inches or less, we recommend using a 60-mm or wider ribbon.
2. Open the top cover.
3. Open the top ribbon cover.
4. Open the bottom ribbon cover.
5. Set the ribbon shaft with the loaded ribbon on the delivery side of the ribbon drive part. Insert the right part of the ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange.
6. Use tape or the like to fix the end of the ribbon that you pulled out from the bottom ribbon cover side to the ribbon shaft with the loaded ribbon take-up core and wind the ribbon.
7. Set the ribbon shaft with the loaded ribbon take-up core on the take-up side of the ribbon drive part. In the same way as with the delivery side, insert the right part of the ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange.
8. Once you have set the ribbon shafts, turn the flange on the take-up side in the “>” direction to take up the ribbon slack.
9. Close the bottom ribbon cover.
10. Close the top ribbon cover.
11. Close the top cover. CAUTION When closing the top cover, push in the parts indicated by arrows with both hands until you hear the clicking sound of the left and right hooks engaging. If the hooks are not sufficiently engaged, the print quality may be affected. If wrinkles occur in the ribbon, press the Feeds key until there are no wrinkles. If there are still wrinkles in the ribbon, perform the procedure described in “Adjusting the Left/ Right Balance of the Ribbon”.
Adjusting the Left/Right Balance of the Ribbon If the left/right balance of the ribbon needs to be adjusted, adjust it by moving the ribbon left/right balance adjustment knob. If wrinkles are occurring in the ribbon, make the adjustment described in the following procedure. Ribbon left/right balance adjustment knob Ribbon Initial setting position 1. Check on which of the left and right sides that slack occurs when looking from the front of the ribbon.
3. If there is slack on the left side, turn the ribbon left/right balance adjustment knob toward the front. Ribbon left/right balance adjustment knob Ribbon The right side of the ribbon guide shaft will lower down toward the thermal head. Ribbon guide shaft Ribbon Once you have determined the adjustment position, tighten the screw. Perform a test print in self-print mode and check that wrinkles do not occur.
4. If there is slack on the right side, turn the ribbon left/right balance adjustment knob toward the back. Ribbon left/right balance adjustment knob Ribbon The right side of the ribbon guide shaft will rise up in the opposite direction to the thermal head. Ribbon guide shaft Ribbon Once you have determined the adjustment position, tighten the screw. Perform a test print in self-print mode and check that wrinkles do not occur.
3.4 Adjusting Media Sensor Positions This section describes the procedure to adjust sensors when loading media. Transmissive and reflective sensors can be used for the media sensors. The printer comes from the factory equipped with a transmissive sensor. The media sensor must be replaced with a reflective sensor for certain types of media. Refer to 7.1 Sensor Adjustment Mode Range of Paper Sensor Adjustment The following figure illustrates the range of media sensor adjustment.
Transmissive Sensor Adjustment Adjust the position of the bottom sensor and upper sensor in accordance with the media width. Move the bottom sensor and upper sensor by the same number of steps from the position of the triangle (). Thermal head Upper sensor Bottom sensor Bottom sensor lock Platen roller variable range variable range The range of bottom sensor and upper sensor horizontal adjustment is 10 steps between the triangle marks ().
3.5 Connecting the AC Adapter CAUTION Use the dedicated AC adapter designed for this device. Make sure the power switch on the printer is turned off before connecting the AC adapter. Insert the AC adapter connector completely into the DC jack. 1. Insert the DC plug on the output side of the AC adapter into the DC jack in the printer. 2. Insert the plug of the AC cord into an electrical outlet.
For a model with an AC adapter storage case Insert the plug of the AC cord into the AC port. 3.6 Connecting the Printer to a Host Computer This printer is equipped with print data interfaces including a USB port, an Ethernet port, and a serial port. Use the following procedure to connect this printer to a host computer. CAUTION Interface cables are required to connect the printer to a host computer.
1. Turn off the power to the printer and host computer. 2. Insert the cable into the appropriate interface port at the back of the printer. Tighten any locking screws to secure the cable. Serial cable USB cable LAN cable 3. Insert the other end of the cable into the appropriate interface port in the host computer. Tighten any locking screws to secure the cable. Using an Ethernet connection Configure network settings as necessary. Refer to 5.
3.7 Install the Printer Driver Install the printer driver onto the host computer. Printer drivers are available for download from the Citizen Systems support website. The latest documentation, drivers, utilities, and other support information are also available from this website. http://www.citizen-systems.co.jp/support/download/printer/label/index_en.html Once a printer driver has been downloaded, follow the on-screen instructions to install the driver.
4. Configuring Printer Settings Using the Specialized Utility Use the LabelPrinterUtility configuration application to change printer settings. Refer to the following sections for more information on obtaining and using LabelPrinterUtility. Refer to 4.2 Obtaining the LabelPrinterUtility Refer to 4.
4.1 List of Settings This section describes the procedures to configure printer settings using the LabelPrinterUtility. The following table lists the settings configurable with LabelPrinterUtility. Home menu Page Setup Sub menu Print Speed Default 6 IPS Print Darkness 10 Darkness Adjust 00 Print Method TT Continuous Media Length 4.00 inch 101.6 mm Vertical Position 0.00 inch 0.0 mm Horizontal Shift 0.00 inch 0.0 mm Vertical Image (Datamax) 0.00 inch 0.
Home menu System Setup Sub menu Default Sensor Level 1.5 V Paper End Level 3.00 V Error Reporting On Printing Buzzer Select Exec/Err Metric/Inch Inch Max Media Length 10.00 inch 254.0 mm Settings Lock Off Keyboard Lock Off Control Code STD Media Power Up Off CI Lock Off Configurable range 0.0 V to 3.3 V 0.01 V to 3.30 V On Printing Immediate Exec/Err All Error Key None Inch mm CL-E321: (Datamax) 0.25 to 99.99 inch 6.4 to 2539.7 mm (Zebra) 0.25 to 100.00 inch 6.4 to 2540.0 mm CL-E331: 1.
Home menu After Print - 1 Sub menu AutoConfigure On Default Function Select Tear Cutter Action *Only valid for models with cutters Backfeed Configurable range Notes On Enables/disables the auto configuOff ration of optional equipment. On - Enables auto configuration (when a cutter is installed, mode is automatically configured regardless of the Function Select setting) Off - Disables auto configuration.
Home menu After Print - 2 Sub menu Paper Position Default 0.00 inch 0.00 mm Feed Key Action Feeds Media Configurable range STD 0.00 to 2.00 inch 0.0 to 50.8 mm Cut/Tear -1.00 to 1.00 inch -25.4 to 25.4 mm Repeat Last Set Repeat Last One Feeds Media — 59 — Notes Adjusts the stop position. This setting is dependent on the Metric/Inch setting. Each device has an initial stop position as configured with the settings previously described. This setting sets a relative value from these other settings.
Home menu Interface - 1 *1 Sub menu RS-232C Baud Rate Default 9600 RS-232C Parity None RS-232C Length RS-232C Stop bit RS-232C X-ON 8 bits USB Device Class USB VCOM Protocol Printer IPv4 Address 169.254.001.010 IPv4 Subnet Mask IPv4 Gateway 255.255.000.000 IPv4 DHCP On Host Name CL-E321: CL-321/300 Print Server CL-E331: CL-331/303 Print Server 9100 Port Number 1 bit Yes Auto 000.000.000.
Home menu Interface - 2 *1 Sub menu Timeout Default 60 Action at timeout Close all Transmits buffered data IPv6 Disable Fixed IPv6 Address IPv6 Address On IPv6 Prefix Length IPv6 Gateway On 0.0.0.0.0.0.0.0. 0.0.0.0.0.0.0.0 64 0.0.0.0.0.0.0.0. 0.0.0.0.0.0.0.
Home menu Global Configuration Machine Information Sub menu - Default Config Set 1 Model Number *2 - Serial Number Boot Version *2 ROM Version *2 ROM Date *2 ROM CheckSum *2 Print Counter Service Counter Cut Counter - Configurable range Notes Configuration number setting Config Set 1 Config Set 2 Config Set 3 CL-E321 Displays the model number. *Appears as “CL-E331” for the CL-E331 model. RH******** Displays the serial number *.
5. Configuring Ethernet Network Settings Using Network Seeker You can check and change the settings of the wired LAN interface board by using CITIZEN Network Seeker, which is utility software that runs in Windows. 5.1 Starting Network Seeker After obtaining the program “NetSeeker.exe” from the CD-ROM or our website, double click the program. A dialog box appears. Start a search for printers by clicking the Seek button. 1 2 4 3 6 7 5 8 1.
4. Board information Single click to select a board and double click to change settings. 5. Configuration display section View the settings of the selected board. 6. Client condition display When “Busy” is displayed, operations to search, change settings, and so on are prohibited. If you click “Stop”, the “Busy” status is cleared forcibly. 7. Communication timeout You can configure the time-out duration for searches and other operations. 8. Status log View the status of the utility. 5.
1. Device name 2. MAC address 3. Manufacturer 4. ROM version 5. Serial number These are changeable parameters. Users can change these parameters. 1 2 3 4 5 6 1. Host name 2. Line speed 3. IP address from DHCP 4. IP address 5. Gateway IP address 6.
6. Configuring Printer Settings Using a Browser Printer and network settings can be configured using a Web browser via the printer’s built-in LinkServer function. 6.1 LinkServer user roles LinkServer has the following three user roles available: User, Operator, and Administrator The menus that appear for each user role can be changed to restrict operational access to LinkServer. The Home screen for the user role appears when first connecting.
6.2 LinkServer menu configuration The following figure illustrates the LinkServer menu configuration.
6.3 LinkServer connection procedure 1. Open a Web browser and enter the IP address of the desired printer into the address bar (area circled in red). The example illustrates the entry of “http://169.254.1.10”. 2. Press the [LOG IN] to display the authentication window.
3. Enter your user name and password. The default authentication credentials for the Operator role are as follows. User name: Operator Password: Operator The default authentication credentials for the Administrator role are as follows. User name: Admin Password: Admin The user name and password for the Operator and Administrator roles can be changed in the User Settings menu. User names and passwords can contain up to 20 single-byte, alphanumeric characters and symbols.
7. Configuring the Printer Using the Operation Panel The following operations can be performed from the control panel after changing the printer operation mode to the special mode. Adjust media sensors Print test samples Print the settings configuration Change emulation modes HEX dump mode Initialize the printer *This device is not equipped with the [Menu Configuration Mode] featured in other models. 1.
Mode Buzzer Status LED Color Amber Interval Flashes quickly Emulation switching mode 4 short tones HEX dump mode Press the FEED key ↓ 5 short tones Red Flashes Initialization mode Press the FEED key ↓ 6 short tones Red Flashes quickly Press the FEED key ↓ Returns to the sensor adjustment mode. 3. Once the desired operation mode has been selected, press and hold the FEED key for at least 3 seconds. 4. Release the FEED key once the buzzer emits a long tone.
7.1 Sensor Adjustment Mode Use this mode to adjust media sensors (upper or lower) in accordance with the media used. Set the sensor position and media before starting this adjustment procedure. Setting transmissive sensor positions and media 1. Align the bottom sensor and upper sensor with each other at the same position. 2. Peel a label and set the media so that only the backing paper (glassine paper) reaches the platen roller and media sensor.
Using label media with gaps Peel a label and set the media so that only the backing paper (glassine paper) reaches the platen roller and media sensor. Label Liner media Black mark Bottom sensor 3. Adjust the sensors. Refer to Sensor adjustment Sensor adjustment 1. Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode. 2. Press the FEED key once to select sensor adjustment mode. The buzzer emits 1 short tone.
7. Release the FEED key once the buzzer emits a long tone. The sensor adjustment process starts. Once sensors have been adjusted, the buzzer emits 1 short tone, and the printer restarts. The buzzer emits 1 long tone if sensor adjustment fails. If this happens, check the sensor and media positions. To cancel sensor adjustment, continue pressing and holding the FEED key for at least 3 seconds at step 7. The buzzer emits 4 short tones, and the printer restarts. 7.
3. Press and hold the FEED key for at least 3 seconds. 4. Release the FEED key once the buzzer emits a long tone. The printer is now in test print mode. 5. Press the FEED key to select the media. Each press of the FEED key toggles between label media and continuous media. Media Buzzer Status LED Color Green Label media 1 short tones Continuous Press the FEED key ↕ 2 short tones Green Interval Flashes Flashes quickly 6. Press and hold the FEED key for at least 3 seconds. 7.
7.3 Configuration Print Mode This mode is used to print the printer settings configuration when using continuous media mode. Printing the current settings configuration is a quick way to check the current configuration. Example of printed settings configuration Load media and then perform the following procedure. 1. Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode. 2. Press the FEED key 3 times to select configuration print mode.
5. Press and hold the FEED key for at least 3 seconds. 6. Release the FEED key once the buzzer emits a long tone. The configuration print process starts. Once the configuration has been printed, the printer will be in the online state. 7. To print configurations that include default settings, continue pressing and holding the FEED for at least 3 seconds without releasing your finger at step 6. 8. Release the FEED key once the buzzer emits a long tone and then press the FEED key again.
5. Press the FEED key to select an emulation switching mode. Each press of the FEED key cycles through the emulation mode options of DMX mode, ZPL mode, and EPL mode. Emulation mode Buzzer Status LED Color Green Interval Flashes DMX mode 1 short tones ZPL mode Press the FEED key ↓ 2 short tones Green Flashes quickly EPL mode Press the FEED key ↓ 3 short tones Amber Flashes Press the FEED key↓ Returns to DMX mode. 6. Press and hold the FEED key for at least 3 seconds. 7.
2. Press the FEED key 5 times to select HEX dump mode. The buzzer emits 5 short tone. The status LED also flashes in red. 3. Press and hold the FEED key for at least 3 seconds. 4. Release the FEED key once the buzzer emits a long tone. The printer is now in HEX dump mode. 5. Press the FEED key to select the media. Each press of the FEED key toggles between label media and continuous media.
2. Press the FEED key 6 times to select initialization mode. The buzzer emits 6 short tone. The status LED also flashes quickly in red. 3. Press and hold the FEED key for at least 3 seconds. 4. Release the FEED key once the buzzer emits a long tone. The printer is now in initialization mode. 5. Press the FEED key to select initialization of settings or initialization of the user memory area. Each press of the FEED key toggles between settings initialization and user memory area initialization.
8. Online Configuration Mode 1. Press and hold the FEED key for at least 3 seconds while the printer is online and not receiving data. The printer is now in online configuration mode. The buzzer emits 3 short tones and the status LED flashes alternately in green and red. 2. Press the FEED key to select media sensor mode.
9. Clearing Jobs Stored in the Printer Jobs stored in the printer can be cleared when the printer is paused. 1. Press the FEED key if the printer is printing or receiving data. The printer is now paused. 2. Press and hold the FEED key for at least 3 seconds. The buzzer emits 1 short tone. 3. Release the FEED key. One job has been cleared. Alternatively, continue to press and hold the FEED key for at least 3 second without releasing your finger until the buzzer emits 2 short tones. 4.
10. Maintenance Perform printer maintenance on a regular basis to ensure that the printer is always in good working condition. Thermal printhead Platen CAUTION Excluding ethyl alcohol, do not use solvents such as benzene, acetone, thinner, or others to clean the printer. Doing so may cause the printer surface or other parts to deform.
10.1 Plastic Surface of Printer and Platen Use a soft cloth or cotton swab dipped with a small amount of ethyl alcohol to wipe off dust and dirt. CAUTION Using an excessive amount of ethyl alcohol to clean the platen may cause surface deformation, which would result in unstable feed operation. 10.2 Thermal head Use a cotton swab dipped with a small amount of ethyl alcohol. CAUTION The thermal head is hot immediately after printing. Do not touch the thermal head at this time.
11. Appendices 11.1 Troubleshooting The status LED and buzzer are used to confirm error status when errors occur in the printer. Status LED Flashes in red Flashes in red Buzzer 2 short tones 3 short tones Flashes in red 4 short tones Flashes in red 5 short tones Flashes in red 6 short tones Error Error description (in bold) and resolution Top cover is not closed correctly. Close the top cover correctly. End of Media Error Printer has run out of media. Media is not set correctly.
Status LED Flashes in amber Buzzer Repetitions of long tones Flashes in amber None Flashes alternately in red and green Flashes alternately in red and amber Repetitions of long tones Repetitions of long tones Error Error description (in bold) and resolution Head Low Tempera- The thermal head is at a low temperature (approximately ture Error -10°C). Use the printer in proper environments of at least 0°C. The thermal head is not connected. Check the cable connection with the thermal head.
Print speed Item Print speed setting CL-E321 CL-E331 Description 2 to 8 inches per second in 1-inch increments (7 to 8 inches per second possible at normal temperature using a print density of 10 and the recommended media and ribbon) 2 to 6 inch per second in 1-inch increments Print mode Item Batch mode Tear off mode Description Normal printing (single or multiple sheets) Back-feeds to the tear-off position after printing is complete. (Labels may peel when roll media is back-fed.
Ribbon Item Ribbon wind direction Recommended ribbon Max. ribbon width Min. ribbon width Max. ribbon length Max. roll diameter Core inner diameter Core outer diameter Ribbon end tape length Ribbon end detection Description Outer winding (ink surface facing outward) B110A (Ricoh) 114.0 mm / 4.50 inch 35.0 mm / 1.38 inch 300.0 m / 984 feet 68.0 mm / 2.68 inch 25.4 ±0.254 mm / 1.00 ±0.01 inch 33.4 ±0.50 mm / 1.31 ±0.02 inch Max. 80 mm / 3.
Fonts Item Datamax® emulation Zebra® emulation Description 1. 7 types of fixed-pitch fonts 2. OCR fonts OCR-A*3 and OCR-B*3 3. Proportional fonts CG Triumvirate smooth font CG Triumvirate bold smooth font CL-E321: 6, 8, 10, 12, 14, 18, 24, 30, 36, and 48 points CL-E331: 4, 5, 6, 8, 10, 12, 14, 18, 24, 30, 36, and 48 points Character sets: Compliant with code page 850 4. TrueType™ rasterizer 1. 5 types of fixed-pitch fonts 2. OCR fonts OCR-A*3 and OCR-B*3 3.
Control Languages Supports the Datamax® language and Zebra® language Digital Processing Components Item CPU ROM RAM Description 32-bit RISC CPU (max.
Power supply AC adapter (CEC Level VI-compliant) Input: 100 to 240 VAC, 50/60 Hz Output: 24 VDC, 2.5 A Supported Standards VCCI: CISPR32 Class B UL: 60950-1st, 2nd Edition CSA: No. 950 FCC: 47 CFR Part 15, Subpart B, Class B EN: 60950-1 EN: 55032:2012 Class B EN: 55024:2010 EN: 61000-3-2:2014 EN: 61000-3-3:2013 EU: RoHS (2011/65/EC) Energy Star: Energy Equipment, Version2.0 CCC: GB4943.1-2011, GB/T9254-2008, and GB17625.
Reliability Item Description When the recommended paper is used under our given printing conditions: Wear resistance 50 km (damage due to foreign matter being caught in the head is not applicable) 100 km Min. 300,000 cuts (60 μm ≤ paper thickness < 150 μm) Min. 100,000 cuts (150 μm ≤ paper thickness ≤ 190 μm) Head Platen Auto cutter Environmental conditions Refer to 11.3 Usage Conditions Refer to 11.
Weight Standard model: 2.6 kg (excluding media, ribbon, AC adapter, and power cord) Model with cutter: 2.9 kg (excluding media, ribbon, AC adapter, and power cord) Model with AC adapter storage case: 3.
External Dimensions*5 172.
214.
172.8 CL-E321X***BC (model with cutter) 178 293.8 *5 Dimensions are design values. Actual dimensions may vary due to variance in manufacturing processes. 11.
11.4 Storage Conditions (1) Temperature: -20 to 60°C (excluding record sheet) (2) Humidity: 5 to 85% RH (excluding record sheet, no condensation) *However, for storage at high temperature and humid environments, the combination of 40°C and 85% RH (no condensation) is taken as the worst value. 11.5 Interfaces USB Interface Specifications Standard Transmission speed Receive buffer Connector Compliant with Universal Serial Bus Specification 2.
HTTP Server The Web monitoring function can be used to configure printer and network settings. Refer to the pages describing the Web monitor for more information. Refer to 6. Configuring Printer Settings Using a Browser Port No. Max. simultaneous connections HTTP version 80 4 HTTP/1.1 DHCP Automatically retrieves IP address information from a DHCP server within 60 seconds after the power is turned on. If IP address information cannot be retrieved automatically, a fixed IP address (default is 169.254.1.
2.
XON / XOFF Protocol a Conditions for XON code output Communication is possible after the power is turned on. Scenario in which the receive buffer has less than 128 bytes available causing output of the XOFF code followed by the receive buffer then having at least 1,024 bytes available. b Conditions for XOFF code output Scenario in which the receive buffer has less than 128 bytes available.
CL-E3X1_UM_100EN PMC-1802 February 2018
