LINE THERMAL PRINTER MODEL CT-S310II User’s Manual
WEEE MARK En If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union. Ge Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem Haushaltsmüll.
Declaration of Conformity This printer conforms to the following Standards: The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC. LVD : EN60950-1 EMC: EN55022 EN61000-3-2 EN61000-3-3 EN55024 Class A This declaration applies only to the 230-V model.
GENERAL PRECAUTIONS z Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference. z The information contained herein is subject to change without prior notice. z Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems.
SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed. z After having read this Manual, keep it in a safe, readily accessible place for future reference.
PRECAUTIONS ON PRINTER INSTALLATION WARNING Do not use or store this product in a place where it will be exposed to: * Flames or moist air. * Direct sunlight. * Hot airflow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic fields.
CAUTION Do not use the printer under the following conditions. Avoid locations subject to vibration or instability. Avoid locations where the printer is not level. • The printer may fall and cause an injury. • The quality of printing may deteriorate. Do not obstruct the printer’s air vents. Do not place anything on the printer. Do not cover or wrap the printer in cloth or blankets. • Doing so could cause heat to build up and deform the case or start a fire.
PRECAUTIONS IN HANDLING THE PRINTER WARNING Please observe the following precautions for power source and power cord: Do not plug or unplug the power cord with a wet hand. Use the printer only at the specified supply voltage and frequency. Check to make sure that the supply outlet from which the printer is powered has a sufficient capacity. Do not supply the printer from a power strip or current tap shared with other appliances.
CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer. THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN. Do not transport this printer with the paper roll inside. • Printer failure or damage may occur. To prevent possible malfunction or failure observe the following.
CAUTION To prevent injury and printer failures from worsening, observe the following: While the paper cover is open, be careful to not touch the manual cutter that is in the paper eject slot. Do not touch the printing surface of the thermal head. Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working. In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.
THE TABLE OF CONTENTS 1. GENERAL OUTLINE .................................................................... 9 1.1 1.2 1.3 1.4 Features .......................................................................................... 9 Unpacking .................................................................................... 10 Model Classification .................................................................... 10 Basic Specifications.....................................................................
1. GENERAL OUTLINE The CT-S310II line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications. 1.
1.2 Unpacking Make sure the following items are included with your printer. z Printer: 1 z Quick Start Guide: z AC power cord: 1 z Rubber feet: z Power switch cover: 1 z Partition: z USB cable*: 1 z Wall-mounting bracket kit: Note: z Sample paper roll: 1 roll *: USB interface types only z CD-ROM: 1 1 4 1 1 In designated markets AC power cord Sample paper roll Power switch cover CD-ROM Rubber feet Partition CT-S310II USB cable Quick Start Guide Wall-mounting Bracket kit 1.
1.4 Basic Specifications Item Model Print method Print width *1 Dot density Print speed Number of print columns *2 Character size*3 Character type User memory Bar code types Line spacing Paper roll Specifications CT-S310II Line thermal dot print method 72 mm/576 dots, 64 mm/512 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots, 48.75 mm/390 dots, 68.
2. EXPLANATION OF PRINTER PARTS 2.1 Printer Appearance Names of parts Paper cover Cover open lever Front cover Operation panel Power switch (Front view) Rear connectors (Rear view) z Paper cover Open to load paper. z Cover open lever Use this lever to open the paper cover. z Front cover Open and close this cover to clear a cutter lock. Refer to 4.3 Clearing a Cutter Lock (2) z Power switch Press this switch to turn the power on or off.
Operation panel POWER LED (green) ERROR LED (red) FEED button z POWER LED (green) Lights when the power is on, turns off when the power is off. Flashes when data is incoming or a memory error has occurred. The light dims when entering the energy saving mode and brightness slowly changes. z ERROR LED (red) Flashes if the print head is hot, the paper cover is open, a cutter lock occurs, and so forth. z FEED button Press this button to feed paper.
Rear connectors AC inlet USB cable clamp Interface connector (USB, serial) Cash drawer kick-out connector z Interface connector (USB, serial) Connects to the interface cable (USB, serial). z Cash drawer kick-out connector Connects to the cable from the cash drawer. z AC inlet Connects to the AC power cord. z USB cable clamp Fixes the USB cable in place to prevent it from being pulled out.
2.2 Inside the Paper Cover Paper-end sensor (PE sensor) Platen Auto cutter Manual cutter Print head (thermal) z Platen Feeds the paper. z Manual cutter For cutting the paper manually. z Auto cutter For cutting the paper automatically. Refer to 5.3 Manual Setting of Memory Switches z Print head (thermal) Prints characters and graphic data on paper (paper rolls). z Paper end sensor (PE sensor) Detects when there is no paper. Printing stops when this sensor detects there is no paper.
2.3 Other Built-in Functions z Buzzer Buzzes when errors occur or when operations or command operations are performed. Refer to 4.6 Error Messages z User memory You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference. z Memory switch Setting of various kinds of functions can be stored in memory.
z Paper saving functions You can set the following functions to save paper by setting the MSW8-3 to 8-5 memory switches. • Delete top margin The printer back feeds when printing starts to eliminate the top margin from the paper. Set the amount of back feed. • Line gap reduction The distance between lines at line feed is automatically reduced. Select the percent of reduction. • Text reduction Vertical/horizontal Size is reduced. Set a combination of reduction ratios vertically and horizontally.
3. SETUP 3.1 Connecting the AC Power Cord 1. 2. Turn off the power. Connect the AC power cord to the AC inlet, and insert the plug into an electric outlet. AC power cord AC inlet CAUTION Use an AC power source that does not also supply power to equipment that generates electromagnetic noise. Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a wire. Make sure that the AC power cord is fully inserted so it does not pull out during use.
3.2 Connecting Interface Cables 1. 2. Turn off the power. Orient the interface cable correctly and insert it into the interface connector. USB interface Serial interface CAUTION When disconnecting the cable, always hold the connector. Be careful not to insert the USB interface cable into the cash drawer kick-out connector. To connect more than one printer to a single computer via a USB interface you must change the serial number of the USB interface.
3.3 Connecting the Cash Drawer 1. 2. 3. 4. Turn off the power. Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer. Remove the screw for the ground wire. Screw the cash drawer’s ground wire to the body of the printer.
(1) Connector pin configuration No. Signal Function 1 FG Frame ground 2 DRAWER1 Cash drawer 1 drive signal 3 DRSW Cash drawer switch input 4 VDR Cash drawer drive power supply 5 DRAWER2 Cash drawer 2 drive signal 6 GND Signal ground (common ground on circuits) Connector used: TM5RJ3-66 (Hirose) or equivalent Applicable connector: TM3P-66P (Hirose) or equivalent (2) Electric characteristics 1) Drive voltage: 24 VDC 2) Drive current: Approx. 1 A max. (not to exceed 510 ms.
3.4 Precautions for Installing the Printer The printer can be used horizontally, vertically, or installed on a wall. Horizontal position Vertical position Wall installation CAUTION Do not use the printer under the following conditions. Locations subject to vibration or instability. Locations that are very dirty or dusty. Locations where the printer is not level. • The printer may fall and cause an injury. • The quality of printing may deteriorate. Oriented other than as specified.
3.5 Partition for 58-mm Wide Paper Roll 1. 2. 3. 4. Turn off the power. Pull the cover open lever forward and open the paper cover. Set the partition provided in a slot that matches the size of the paper roll you are using. However, to use an 80 mm wide paper roll, remove the partition. See “5.3 Manual Setting of Memory Switches” to change the width of the print area. Refer to 5.
3.6 Long Life Print (LLP) Function Settings The service life of the print head was increased by reducing the pressure that it contacts the paper. Long Life Print (LLP) is enabled by changing the positions of the lever switches inside the paper cover. 1. 2. 3. 4. Turn off the power. Pull the cover open lever forward and open the paper cover. Use a screwdriver or other pointed object to press the lever switches on both sides in the direction of the A arrows and lower them in the direction the B arrows.
3.7 Loading Paper 1. 2. 3. 4. 5. Turn on the power. Pull the cover open lever forward and open the paper cover. Load the paper roll so that the printable side of the paper is facing down, as shown by arrow A. Pull a few cm of paper straight out in the direction of arrow B. Close the paper cover until you hear a click. Paper is fed and cut automatically (by the factory setting). Refer to 5.3 Manual Setting of Memory Switches CAUTION Always use the specified types of paper rolls.
3.8 Attaching the Power Switch Cover Attach this cover to prevent the power switch from being used. 1. Press the power switch cover onto the power switch compartment until it clicks. Power switch cover Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it. 3.9 Installing the Driver and Utilities The driver and utilities are on the CD-ROM provided in the package. Install them if necessary.
4. MAINTENANCE AND TROUBLESHOOTING 4.1 Periodic Cleaning A dirty print head or platen may reduce printing quality or cause malfunctions. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below. 1. 2. 3. 4. Turn off the power. Pull the cover open lever forward and open the paper cover. Wait a few minutes until the print head cools. Use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that is on the print head and platen.
4.2 Clearing a Cutter Lock (1) The ERROR LED flashes and the auto cutter blade remains extended because a foreign object or paper jam is obstructing it. If the ERROR LED is flashing, clear the locked cutter as shown below. 1. 2. 3. 4. Turn on the power. Pull the cover open lever forward and open the paper cover. Remove any jammed paper including any scraps of paper. (Remove the paper roll that is loaded in the holder also.) Reload the paper roll and close the paper cover.
4.3 Clearing a Cutter Lock (2) The paper cover is designed to be opened if the cutter locks by pressing the cover open lever. If the blade of the auto cutter still remains extended, use the following procedure to clear the locked cutter. 1. 2. 3. 4. 5. 6. 7. 8. Turn off the power. Open the front cover in the direction of the A arrow. Lift the protective sheet and turn the cutter gear in the direction of arrow B to return the auto cutter to a position where the paper cover can be opened.
4.4 Self-printing While paper is loaded, press and hold the FEED button while turning the power on. Hold the FEED button down for about one second and then release it to start self-printing. The printer prints its model name, version, memory switch settings, and a list of built-in fonts.
4.5 Hexadecimal Dump Printing Print received data in hexadecimal. If problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly. How to do hexadecimal dump printing 1. 2. 3. Load paper. While the paper cover is open, press and hold the FEED button while turning the power on, and then close the paper cover. The printer prints “HEX dump print mode” followed by the received data printed in hexadecimal numbers and some characters.
4.6 Error Messages z Paper-end When the end of the roll of paper is detected, the ERROR LED lights. Load a new paper roll. z Paper cover open When the paper cover is open, the ERROR LED lights. If the paper cover is opened during printing, the ERROR LED flashes. Check the paper and always pull a few cm of paper straight out of the printer before closing the paper cover. Printing resumes. Sending a command to resume printing may be required depending on the memory switch setting.
The status display for various messages is shown below.
5. OTHER 5.
5.2 Printing Paper Use the paper shown in the following table or paper of the same quality. Paper type Recommended thermal roll paper Product name TF50KS-E2D, TF50KS-E or TF60KS-E from Nippon Paper PD150R or PD160R from Ohji Paper PA220AG, HP220A, HP220AB-1, F230AA or P220AB from Mitsubishi Paper (Unit: mm) Paper width 80 +0 -1 Printable side φ83 or less Maximum print area 72 Paper width 58 +0 -1 Print width 48 (384 dots) Paper thickness (μm) 65-75 75-85 Core inner diameter d (mm) φ12 φ25.
5.3 Manual Setting of Memory Switches Memory switches are used to set various printer settings. The memory switches can be set manually (set by hand on the printer) or by commands. This section explains how to perform manual settings. For information on how to set the memory switches using commands, please refer to the Command Reference.
Selected item Automatic memory switch settings Paper Character width space Model CITIZEN CT-S310 EPSON T88* MSW3-7 CBM1000 Mode MSW8-1 Print Width MSW6-2 Character Space 58 mm — WaitData Invalid 384 dots — 80 mm — WaitData Invalid 576 dots — 58 mm Invalid WaitData Invalid 360 dots 0 dot Valid WaitData Invalid 390 dots 1 dot Invalid WaitData Invalid 512 dots 0 dot Valid WaitData Invalid 546 dots 1 dot 80 mm EPSON 203dpi* MSW2-4 Full Col Print 58 mm — WaitData Inval
5. Press the FEED button for at least two seconds. A setting for the memory switch is printed, through the cycle, each time the FEED button is pressed for at least two seconds. Press the FEED button for at least two seconds to cycle through the list until the function of the memory switch you want to change is printed. Memory switch function Current setting 6. Press the FEED button. A setting is printed each time the FEED button is pressed in order through the cycle.
The function of each memory switch is shown in the following table. (Shaded values are factory settings.) Switch no.
Switch no.
TZ74967-00F A09754E-1103
