Datasheet

Getting Started 7 Troubleshooting
7.2 Problems at station start
7.2.1 DEMO - missing HW Keylock
The Rockey (or Sentinel) protective key (dongle) must be plugged in
either a parallel or USB port and its driver must be properly installed.
Several problems may cause this error message:
▌ Your protective key may not be installed properly.
Description: In the Control Panel select the System icon, access the Device Manager tab and
look for "Universal Serial Bus Controllers" - "Feitian Rockey4 USB" item (or
"Feitian Rockey4" for printer port hardlock). It can be also found directly in the
root folder. If it is not there:
Solution: Run the ROCKINST.EXE program in the HW_DRIVERS\ROCKEY subdirectory
of the Clarity workstation.
▌ You might have inserted the USB token before installing the Clarity station.
Description: Under normal circumstances the Clarity station installs the proper drivers. In this
case, MS Windows probably automatically installed incorrect drivers.
Solution: In Windows XP it is recommended to use the System Restore (menu Start - Help
and Support) to uninstall the incorrect drivers.
In older versions of MS Windows it is necessary to uninstall the incorrect drivers
and then manually install the correct one as described above.
▌ Your protective key may not be correctly connected.
Solution: a) For a dongle connected to a parallel port check the following:
l Try to print to the printer.
l Ensure that the printing cable is not too long (>3m).
l Disconnect the printer cable and connect the dongle directly to the port of the
computer.
b) For a USB dongle, check the following:
l A USB dongle may not be used in Win NT.
l See whether the USB port is working (e.g. try to connect a different device,
etc.).
l See whether the HW driver is installed. In such case the green LED on the
dongle should be on.
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