Datasheet

7 Troubleshooting Clarity
7.2.2 DEMO - Keylock test failed
▌ There is a DEMO - Keylock test failed error message in the Clarity window.
Fig 25: DEMO - Keylock test failed
Description:
Clarity has detected that the protective Hardware key was removed while Clarity
was running.
Solution: Re-install the Hardware Key and then go to the Help - User Code... command in
the Clarity window and click on OK to force the station to update its status.
7.2.3 DEMO - WRONG S/N
▌ The User Code of the workstation does not match the code in the protective
Hardware key.
Description: Use the Help - User Code... command in the Clarity window to check if the user
code on your station is correct. The 16- digit User Code can be found on the
installation CD or on the attached CD package inside one of the guides.
Solution: If the user code is not set correctly, change it.
Note: The User Code dialog does not distinguish upper case and lower case.
On the other hand, Be careful not to confuse the letter "I" with with the
number "1" on the keyboard.
If necessary, contact the manufacturer or your dealer to request this code. You will
need to provide the serial number of the workstation.
7.2.4 DEMO - Trial Expired
▌ The CLARITY.SNO file usually found in the CLARITY directory is missing or empty.
Description: The reasons for this state may be two - either it is missing or empty by error or your
Clarity station just ended its trial period.
Solution: Copy the file CLARITY.SNO to the main (CLARITY) folder from the installation
CD (it can be found in the DEMO subdirectory). After starting up the workstation,
enter the correct User Code using the Help - User Code... command.
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