Datasheet

7 Troubleshooting Clarity
7.3 Problems upon collection of data
7.3.1 Data Acquisition - non-functional
Gray icon with the heading "Disabled" and non-functional Monitor -
Data Acquisition command.
Fig 28: Data Acquisition disabled
Other manifestations of this error are also: Method Setup - Acquisition tab
missing, Method - Acquisition command non-functional, Run , Stop, Abort
commands non- functional in the windows Single Analysis and
Sequence). Possible causes are:
▌ a) You are using Clarity Offline or a Clarity DEMO version, which does not enable the
measurement of chromatograms.
Fig 29: Clarity Offline and Clarity DEMO
Description:
Check whether there is a blue band with the text OFFLINE on the main Clarity
window under the instruments icons, or the title Demo on the window header.
Solution: In case of Clarity DEMO, use the Windows Start menu to locate the Clarity
DEMO group in the All Programs section and select the Remove Clarity item there.
Then, use the correct Clarity installation CD to install the full version.
In case of the Clarity Offline station, remove the hardware key with the Offline
licence and insert the hardware key with the Clarity full licence.
▌ b) There are problems with the A/D converter INT7, INT9, U-PAD2 or Colibrick.
Description: This state may be caused by several different problems.
Solution: Consult a more detailed troubleshooting guide about the A/D converter in its
corresponding manual.
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