Technical data

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7. RTB and Extended Warranty Statement
All Vent-Axia heat pumps have a two year RTB (Return To Base) warranty as standard. The warranty runs
from the date of delivery of the heat pump.
RTB means that if a product is thought to be defective, then it is returned to the manufacturer, with
carriage paid by the customer. The manufacturer then examines the product. If no fault is found, then the
customer pays the return carriage. The manufacturer may also charge the customer for anytime or
materials expended, before returning the product. If a fault is found, then the manufacturer pays for both
the parts and labour for the repair, and the return carriage is paid by the manufacturer.
The situation is the same for a suspect component, except that the component is despatched direct to the
client, for which payment is made by the client, including the carriage. The client’s installer then installs
the new component, and sends the old component back to the manufacturer. If the manufacturer
confirms the component as faulty, then the cost of the component and the carriage back to the client is
paid. Most manufacturers would also meet the costs of an installer, although if the installer had received a
discount on supplying the equipment, then this would usually be expected to cover minor labour costs.
The use of non-approved associated products, such as antifreezes within the ground array system, will
invalidate the warranty.
7.1 Extending the RTB Warranty
The RTB warranty can be extended. The warranty extension must be requested, and paid for in full prior to
delivery.
The warranty can be extended for a maximum of five years from date of delivery.
7.1.1 Parts Only
The cost of this is 5% of the original list price of the heat pump for every year that the warranty is
extended.
Excluded from the warranty is neglect or misuse of the products, or their components.
7.1.2 Labour & Parts
The cost of this is 7.5% of the original list price of the heat pump for every year that the warranty is
extended.
Any labour supplied under an extended warranty will be on a “planned” rather than “emergency” call out
basis only.
Please note that labour may be provided by a company or person nominated by Vent-Axia Heat Pumps, or
by another nominated party by written mutual agreement prior to any work being undertaken.