Instruction manual

JUPITER CM-4400 Control Module Installation and Operating Manual 141
Tro ubles ho otin g
Troubleshooting
Error Conditions
• The text “00,” “01,” or “FF” will remain on the front panel LED display.
The Red Alarm light on controller board remains ON. The meaning of
the various possible LED on/off combinations is shown in Tro ub le -
shooting on page 239.
• The “Device not connected” message fails to appear or clear. There may
be a download fault in the CM 4400 serial control section. It may be pos-
sible to correct this by resetting the board manually.
• A switcher control panel fails to indicate switcher status. There may be
a download fault in the controller board. It may be possible to correct
this by resetting the board manually.
• Other errors/conditions. The TFTP Status and Board Info/Control tabs
in the Control Center window can be used to check the system.
• A Log Viewer is also available as a diagnostic tool. For more informa-
tion, see Logger and Log Viewer on page 249.
Program Crash Recovery
If a control panel locks up, normal operation can usually be restored by
cycling the power to the panel or to the controller board.
Zipping a Configuration Set
As part of a troubleshooting procedure, you may want to send a particular
configuration set to Grass Valley’s Technical Support department for anal-
ysis. The “Zip” compression tool can be used to assemb
le all directories and
files within a set so that it can be sent as a single compressed file. See
Exporting a Configuration Set on pa
ge 112 for more information
Zipping a Configuration Set with Diagnostic Information (“Support
Package”)
To combine the active configuration set with the editor’s diagnostic infor-
mation in a single zip file, select the Cr
eate Support Package option from
the Tools menu (Tools > Create Support Package). This Support Package
file can then be sent to Grass Valley’s Technical Support department to help
them troubleshoot any difficulties you are having. The support package
will include the version of the configuration set that is currently stored on
your hard disk, any unsaved changes will not be included. If your config-
uration set is new and has never been saved, it cannot be included