Warranty

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CLEANER SOLUTIONS INTERNATIONAL, LLC

PRODUCT WARRANTY POLICY

Warranty Terms

If your machine is not functioning properly, please call us immediately at (803) 262-0677 or

email: info@cleanersolutionsintl.com. Many issues can be rectified over the telephone or via email with

our trained technicians. Before service can take place, the terms of the warranty require that you

complete and submit a request for service.

What is covered:

Your new machine is warranted against original defect in material and workmanship for the duration of

the warranty period excluding accessories, attachments and normal wear parts when used in

accordance with operating instructions under normal and reasonable use. This warranty is provided at

no extra cost to you, all labor and parts to place your product in proper operating condition for a period

of one year from date of purchase to the original purchaser.

What is not covered:

Damage due directly or indirectly to misuse, abuse, negligence, accidentals, disassembly, repair or

alteration outside a certified service center.

Careless operation, handling, lack of maintenance or use not in accordance with the provided

instructions and/or owner’s manual.

Designated residential/home equipment is used in commercial use.

Cleaning blockages from machine or replacing parts associated with blockages or electrical outages.

If distilled water is used in your machine.

Product has been operated with substances other than city tap water, bottled or filtered water or any

substance introduced into the boiler other than acceptable stated waters will void warranty.

Parts subject to wear and tear such as O-rings, brushes, hoses, accessories.

A major force, or use of other electricity than that indicated on the Product

If machine was exposed to extreme temperatures (below 40° F or over 90° F)

Unauthorized service returns. Purchaser must contact retailer prior to shipping product for repair to

receive proper instructions and authorization

All work will be carried out by an authorized service center, or its authorized agents.

Summary of content (4 pages)

PAGE 1
CLEANER SOLUTIONS INTERNATIONAL, LLC PRODUCT WARRANTY POLICY Warranty Terms If your machine is not functioning properly, please call us immediately at (803) 262-0677 or email: info@cleanersolutionsintl.com. Many issues can be rectified over the telephone or via email with our trained technicians. Before service can take place, the terms of the warranty require that you complete and submit a request for service.
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CLEANER SOLUTIONS INTERNATIONAL, LLC PRODUCT WARRANTY POLICY Good Practices to maintain your warranty and avoid service needs:  Dropping your machine  Putting anything other than water in the tank  Storing in cold / allowing to freeze  Lending it to untrained users  Snapping off the ground plug  Failure to heed best practices and maintenance  Failure to keep minerals from building up in the tank  Running boiler empty after machine notifies user for more water causing auto shutdown Th
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CLEANER SOLUTIONS INTERNATIONAL, LLC PRODUCT WARRANTY POLICY If for whatever reason you are not satisfied with your purchase we offer a 7 day return policy from date of receipt. Some items are not returnable, please see exceptions below. We recommend that you call us (803) 262-0677 and speak with Customer Support before deciding to return or exchange your purchase. If your product is defective within 15 days of purchase, we will replace/repair your product if it is determined to be defective.
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CLEANER SOLUTIONS INTERNATIONAL, LLC PRODUCT WARRANTY POLICY Refunds – Once we have received your package we will inspect the contents. We recommend you insure the package prior to shipping as we are not responsible for damage incurred during the return process. Providing the product is its original packaging and in “like new” condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit.