Operation Manual

Troubleshooting

Should your device stop working at any time, exhibit signs of damage or require a spare

part, please contact the customer service department. For your own safety, do not

attempt to carry out repairs yourself.

The following table contains tips on how you can remedy small problems yourself:

Problem Possible cause / solution

The device generates no

suction.

Ensure that the plug is correctly inserted into the

plug socket.

Low suction force. • Is the exhaust air valve in the handle open?

Close it.

• Adjust the suction strength on the suction

strength control.

• Is the dust container full (MAX marking

reached)? Empty the dust container.

• Is one of the ﬁ lters heavily soiled? Clean it.

• Is the nozzle, the telescopic tube or the suction

hose clogged? Pull out the mains plug and

clear the clogging.

Dust escapes from the

device during cleaning.

• Is the dust ﬁ lter seated correctly in the dust

container? Is the dust container closed

correctly and inserted in the device? Is the

dust container cover closed correctly? Correct

this if necessary.

• Is one of the ﬁ lters heavily soiled? Clean it.

Unusual odour A new odour is normal when the device is used for

the ﬁ rst time; it disappears after a while.