CHAT® 170 - Group Speaker Phone for Office Communicator USER’S MANUAL
Telephone 1.800.283.5936 1.801.974.3760 FAX 1.801.974.3669 E-mail On the Web tech.support@clearone.com www.clearone.com CHAT 170 USER’S MANUAL CLEARONE PART NO. 8xx-xxx-xxx - June 2010 (REV. 1.0) © 2010 ClearOne Communications, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communications. ClearOne reserves specific privileges. Information in this document is subject to change without notice. U.S.
Table of Contents Chapter 1: Introduction Chapter 6: Appendix Product Overview............................................................... 1 Service and Support................................................................ 1 Technical Support.............................................................. 1 Sales and Customer Service............................................. 1 Product Returns................................................................. 1 Unpacking................................
Chapter 1: Introduction Product Overview Thank you for purchasing the ClearOne CHAT 170 group speakerphone. The CHAT 170 is a high performance audio peripheral that provides rich audio for hands-free calls with Microsoft Office Communicator communication program.
Important Safety Information Read the safety instructions before using this product. This personal speaker phone is not designed for making emergency telephone calls when the power fails. You must make alternative arrangements for telephone access to emergency services. • Read and understand all instructions. Follow all warnings marked on the product. • Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use only a damp cloth for cleaning.
Unpacking The illustration below shows the parts that ship in the box with each model of the CHAT 170. Contact your dealer for replacement parts and accessories. > Note: ClearOne is not responsible for product damage incurred during shipment. You must make claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier immediately.
CHAT 170 Configurations ClearOne’s CHAT 170 comes in several configurations, as shown below. The CHAT 170 group speakerphone itself is the same in all configurations; different accessories have been packaged with the unit to enable a variety of connections. All CHAT 170 units have a mini-USB port, so every configuration can connect to a PC.
Chapter 2: Getting Started CHAT 170 Controls LED Indicators Several blue LED lights show when the CHAT 170 is connected to a PC via USB or when the CHAT 170 is plugged into a breakout box. The three status indicator LEDs above each microphone are blue when the unit is operational and change to red when mute is turned on. The seven LEDs next to the volume controls illuminate blue to indicate the current volume setting—more lights indicate a higher volume level.
Installing the CHAT Software for Windows > Note: The install procedure is the same for all versions of Windows XP, Windows Vista and Windows 7 operating systems. The CHAT 170 can be used right out of the box and there’s no software to download or install if it is to be used only with a PC. The following procedure can be used to download and install the CHAT software for the CHAT 170 if it is to be used with other devices or if the CHAT 170 firmware requires updates. 1.
Connecting the CHAT 170 to External Devices Connecting to a Telephone ClearOne provides configurations of the CHAT 170 that make it possible to connect the CHAT 170 to enterprise telephone handsets from Cisco and Avaya (see CHAT 170 Configurations in the Introduction to this manual). The CHAT 170 phone Breakout Box is the interface between the CHAT 170 and the particular telephone. 1. Using the included 25’ RJ-45 cable, connect the Phone Breakout Box to your CHAT 170. 2.
8 3. If you have a headset that you typically use with your telephone, connect it to the headset jack on the CHAT 170 Phone Breakout Box. 4. Slide the correct power supply clip for your country into the included power supply. The power supply may contain a plastic shield that must be removed before inserting the clip. Technical Support: 800.283.
5. Using the included power supply, connect the CHAT 170 Phone Breakout Box to a power outlet. 6. The blue LED indicators on the CHAT 170 illuminate, indicating that the CHAT 170 is powered and ready for use. 7. Next, connect the CHAT 170 to your PC. This will allow you to use the CHAT software to configure the CHAT 170 for use with your enterprise telephone. Refer to Connecting the CHAT to a PC section at the beginning of this chapter.
2. Using the included 6’ RCA cable, connect the CHAT 170 VC Breakout Box to both your video conferencing device and/or TV/monitor, as shown in the following illustration. The cable has two RCA connectors on one end, and five on the other end, split into two groups with two and three connectors. The end with two connectors goes to the VC Breakout Box. The blue connector connects to the Audio In port (identified by the icon), and the black connector goes to the Audio Out port (identified by the icon).
4. Using the included power supply, connect the CHAT 170 VC Breakout Box to a power outlet. 5. The blue LED indicators on the CHAT 170 illuminate, and the LED power indicator on the VC Breakout Box illuminates, indicating that the CHAT 170 is powered and ready for use. 6. Next, connect the CHAT 170 to your PC (or USB device). This will allow you to use the CHAT software to configure the CHAT 170 for use with your video conference system. Refer to Connecting to a PC section earlier in this chapter.
CHATAttach: Connecting Two CHAT Devices The CHATAttach makes it possible to connect two CHAT devices together for larger conference settings using the CHATAttach accessory kit. In order to use the CHATAttach accessory, the following criteria must be met: 1. Both CHAT devices must be the same model number - both CHAT 150, both CHAT 160 or both CHAT 170 devices mixing CHAT models using CHATAttach is not currently possible. 2. Both CHAT devices must have identical firmware versions installed.
CHATAttach Working Modes The following table outlines the CHATAttach working modes. Mode # Mode Code Description Condition 1 Solid Red LED on both CHAT devices CHAT devices are in MUTE mode. Normal 2 Solid Blue LED on both CHAT devices CHAT devices are in UNMUTE mode. Normal Single Blue Volume light on both CHAT devices No PC attached. CHAT devices are in STAND-BY mode and will WAKE-UP when a PC is reattached to a device. All previous CHAT device settings will be reinstated.
Chapter 3: Configuring the CHAT 170 Configuring Your CHAT 170 This section describes how you configure your CHAT 170 for the specific devices you are connecting to. The CHAT software contains a database of pre-configured device settings that allows you to instantly select and apply optimal settings for supported devices. > Note: From time to time, ClearOne adds additional devices to the database.
3. Click Device Setup from the buttons on the left. The Device Setup screen appears displaying the general types of devices you can configure for use with the CHAT 170. 4. From the Select 1st column, select the type of device you are connecting to the CHAT 170. 5. In the Select 2nd column, select the manufacturer of your device. If you are selecting PC and Laptop, select All. If you are connecting to a VC Breakout Box and your manufacturer is not listed, select Other. 6.
My Devices My Devices displays all of the devices that you have configured for use with your CHAT 170. This screen allows you to easily switch between settings for your listed devices, including any saved custom configurations, if you have created custom audio settings for your device (see Advanced Settings: Database later in this chapter for more information on saving custom settings).
Chapter 4: Using the Chat Application Using the CHAT Application 1. If not already open, start the CHAT application. 2. Click the My Devices button and select the device you want to tune (select the Other or All option if your device/application is not listed), then click the Apply to CHAT button. 3. For external hardware devices, connect the device to the CHAT 170 using the appriopriate connection diagrams located in Chapter 2: Getting Started. 4.
Update Firmware & Database The Update Firmware screen displays the current firmware version, unit name, and checks ClearOne’s website for available firmware and device database updates. Update Firmware allows you to automatically update to the most recent firmware and device database using the Check for updates button, or you can use the Select File button to manually load an existing firmware file.
> Note: If no new firmware or device database updates are available, the following messages will appear below the progress bar: “Your device contains the most recent firmware” “Your database contains the most recent updates” This indicates that your firmware and database are current. No updates are required. 5. Click the Update button to install available updates. The Update dialog box appears.
When you click either of the update buttons, an Update dialog appears. 6. Click Yes to proceed with the firmware or device database update, or No to cancel. 7. A second Update dialog appears. Click Yes to proceed or No to cancel. 8. A series of messages appears below the progress bar indicating that the updates are in progress. WARNING: Do not unplug the CHAT 170 while updates are in progress. 9.
Manual Updates > Note: This procedure is for advanced users, technical support purposes, and corporate environments where IT security policies may prohibit automatic updates. Loading an incorrect firmware file can cause unpredictable results. In most cases, you should use the automatic update procedure by pressing the Check for updates button. To manually change the firmware version or database package loaded into your CHAT 170, use the following procedure: 1.
Help The Help button provides the following options: • Click Help to activate the online help file. • Click About to get information about your CHAT 170, including software and firmware revision numbers. • Click ClearOne Homepage to visit the ClearOne website using your default web browser. • Click Registration to register your CHAT 170 with ClearOne using your default web browser. Advanced Advanced displays the current audio settings for your CHAT 170.
Advanced Settings: Audio Settings Audio Settings displays the current audio settings and allows you to change them for the CHAT 170 currently connected to your PC. You can also create custom audio settings for a device (see Advanced Settings: Database later in this chapter for more information). The audio settings are as follows: • USB Audio: These controls affect the audio settings of the CHAT 170 when it is connected via USB to your computer.
• USB/Analog Mix: Click this box to mix the audio coming into the CHAT 170 through the USB connection with the audio coming through the I/O jack. For example, if this option is selected and you are talking to a colleague via Skype on your PC connected to your CHAT 170, and you also initiated a video conference call through the VC Breakout Box, all three parties would be joined together for a bridged call.
Click Ok to close the View Database Record dialog. To create a custom audio settings for a device, perform the following procedure: 1. Click the New button. The Add Settings to Database dialog appears with the settings of the device you had selected in the database view. 2. Adjust the audio settings or click Upload from CHAT to upload and display the CHAT 170’s current settings. 3. Click the Select 1st drop-down box and select the desired device type. Or, you can type a custom name, if necessary. 4.
5. Type a name for the model of the new device in the Select 3rd field. The Ok button will appear as soon as the first character is entered. 6. If you do not wish to add this device to your list of My Devices, de-select the Include in My Devices checkbox. The default is to include new devices in your existing list. 7. When all selections are made, click Ok to save the custom audio setting. 8.
Advanced Settings: LOG Log displays a list of actions taken by the CHAT 170, including a timestamp and a description of the action or even. To save the log to a text file, click the Save button. A standard Windows save dialog appears. Name the file and choose the directory in which you wish to save the file (the default directory is the CHAT 170 Log directory). Click Clear to clear all entries in the log window.
Chapter 5: Maintenance Caring for the CHAT 170 • Follow all warnings and instructions in this manual. • Unplug all cables from the CHAT 170 before cleaning. • Unplug the power supply from the wall outlet (Phone/VC only) before cleaning. • Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your CHAT 170 and power supply.
Interrupted Firmware Update Recovery If firmware programming was interrupted (such as by a power loss or an accidental cable disconnection), the CHAT 170 might become unstable. The CHAT 170 software will boot into a generic mode and the Generic Mode screen will be displayed. The Generic Mode (DFU) recovery screen appears . To perform the firmware update, click the Update Firmware button (see the Update Firmware & Database section in Chapter 4: Using The CHAT Application for detailed instructions).
Chapter 6: Appendix Specifications Connections USB Connector Version 2.
Compliance The following paragraphs present all of the required compliance and declaration of conformity information. European Compliance Conformity of the equipment with the guidelines below is attested by the CE mark. EC Declaration of Conformity Manufacturer’s Name: ClearOne Communications Manufacturer’s Address: Edgewater Corporate Park South Tower 5225 Wiley Post Way Suite 500 Salt Lake City, Utah 84116 U.S.A. EU Representative Name: ClearOne Communications Ltd.
FCC PART 15/ICES-003 Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
