CLEAR SPOT 4G+ USER GUIDE
SET IT UP 3 WHAT’S IN THE BOX? IMPORTANT BUTTONS / LCD SCREEN INDICATORS / FEATURES USE WITH CARE INSERT AND CHARGE THE BATTERY TURN IT ON CONNECT YOUR WI-FI-ENABLED DEVICE TO THE CLEAR SPOT WI-FI NETWORK CONNECT TO THE INTERNET SHARE YOUR CLEAR SPOT 3 3 3 4 5 5 6 7 MANAGE YOUR CLEAR SPOT 8 CLEAR SPOT HOME PAGE OVERVIEW CLEAR SPOT HOME PAGE / SIGNAL INFORMATION CLEAR SPOT HOME PAGE / CONNECTED CLEAR SPOT HOME PAGE / ALERTS CLEAR SPOT HOME PAGE / WI-FI USERS CLEAR SPOT HOME PAGE / BATTERY CLEAR SPOT HO
CLEAR SPOT HOME PAGE / ADVANCED SETTINGS/ ROUTER / LAN CLEAR SPOT HOME PAGE / ADVANCED SETTINGS / ROUTER / PORT FORWARD CLEAR SPOT HOME PAGE / ADVANCED SETTINGS / ROUTER / PORT TRIGGER CLEAR SPOT HOME PAGE / ADVANCED SETTINGS / ROUTER / DMZ CLEAR SPOT HOME PAGE / SUPPORT CLEAR SPOT HOME PAGE / FEEDBACK CLEAR SPOT HOME PAGE / HELP 39 40 41 42 43 44 45 ADDITIONAL USE CASE INFORMATION 46 USING THE CLEAR SPOT VIA USB 46 QUICK TIPS 47 EXTEND THE CLEAR SPOT BATTERY LIFE MAXIMIZE SECURITY OF THE CLEAR SPOT
Set It Up What’s in the Box? CLEAR Spot 4G+ Personal Hotspot Battery Wall Charger Micro-USB Cable Quick Start Guide Important Buttons / LCD Screen Indicators / Features Mute Switch LCD Screen Power Button Micro SD Card Slot Micro-USB Port A. B. C. D. E. F. G. Signal Strength 4G/3G Status Alerts Number of Connected Users Battery Status Name / Message Area Amount of Data Transferred / Connection Duration The Power Button turns the CLEAR Spot 4G+ (CLEAR Spot) on and off.
Set It Up (continued) Insert and Charge the Battery The battery comes partially charged, so you can use your CLEAR Spot right away. Remove the battery cover, slide in the battery so the pins align, and replace the battery cover. . The CLEAR Spot battery is easy to charge. To use the Wall Charger, plug the small end of the Micro-USB Cable (USB Cable) into the CLEAR Spot, plug the large end into the Wall Charger, and plug the Wall Charger into an electrical outlet.
Set It Up (continued) Turn It On We recommend you use a laptop to set up your CLEAR Spot. With the battery in your CLEAR Spot, press and hold the Power Button for two to three seconds, to turn it on. LCD Screen Power The CLEAR Spot automatically will activate and the LCD screen briefly will display “Activation Complete.” Connect your wi-fi-enabled device to the CLEAR Spot wi-fi network The CLEAR Spot wi-fi network name and network key (password) are displayed on the LCD screen.
Set It Up (continued) Connect to the Internet The first time you connect to the internet, you’ll see a page where you will be asked to review the CLEAR Terms of Service. Once you accept them, your browser will display a welcome page. Click “The Internet” option. If you activated your CLEAR Spot in 4G, you’ll be directed to a webpage to review your rate plan information and set up your CLEAR online account.
Set It Up (continued) Share your CLEAR Spot It’s easy to share your CLEAR Spot with up to five devices at the same time. Give your colleagues and friends your CLEAR Spot network name and password. Make sure the devices with which you desire to share are within range of your CLEAR Spot – usually within 100 - 150 feet. If you are sharing the CLEAR Spot wi-fi network with other devices and you turn off the CLEAR Spot, the other devices won’t be able to access the internet using the CLEAR Spot wi-fi network.
Manage your CLEAR Spot CLEAR Spot Home Page Overview It’s easy to manage your CLEAR Spot. With the CLEAR Spot Home Page, you can: Change the CLEAR Spot network name and password. Change settings, such as network signal range, security settings, and number of connected devices. View data usage. View signal strength and battery charge level. View connection time and the amount of data transmitted. View and upgrade the CLEAR Spot firmware.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Signal Information This window displays helpful information about the CLEAR Spot signal strength. To open the Signal Information window, click the graphic icon on the CLEAR Spot Home Page. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. At the top of the window, a graphic icon uses bars to indicate the signal strength: the more bars, the stronger the signal.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Connected Use this window to view and change the CLEAR Spot’s connection preferences. To open the Connected window, click the graphic icon on the CLEAR Spot Home Page. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Note: To change your connection preferences, you must be logged in to the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Alerts The alerts icon (on the CLEAR Spot LCD screen) indicates whether there are system events (or alerts) that require your attention. New alerts are received when the CLEAR Spot is turned on. System event alerts include several types of events, for example: critical battery charge level, critical temperate, software update available, network update available, Micro SD Card error, routing hardware settings reset, and device start-up failure.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Wi-Fi Users This window lets you view the number of devices connected to your CLEAR Spot wi-fi network. To open the Wi-Fi Users window, click the graphic icon on the CLEAR Spot Home Page. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. View the MAC Address: Each device has a unique MAC Address (assigned by the manufacturer).
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Battery To open the Battery window, click the graphic icon on the CLEAR Spot Home Page. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. This window displays the battery charge level, represented as the %of battery charge remaining. In this window, you can change the CLEAR Spot wi-fi signal range settings to improve battery life.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Internet Connection Information This window displays Internet Connection information. To open the Internet Connection Information window, click the Home Page. graphic icon on the CLEAR Spot If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. You can view: Data Sent: View data sent in 3G and 4G for the current period (this cycle) and lifetime of the CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Micro SD Card Your CLEAR Spot supports Micro SD Cards – up to 16GB (sold separately) for file (such as documents or music) sharing and transfer or storage. Your computer recognizes the Micro SD Card as a removable storage device. Store the files on a Micro SD Card and insert the Micro SD Card into the Micro SD Card Slot, which is located on the side of the CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Micro SD Card (continued) Follow the instructions below to access the Micro SD Card (inserted in your CLEAR Spot) from your computer. Windows: In Windows Explorer or Internet Explorer®, type \\ClearSpot\shared. -Or- Start > Run > \\ClearSpot\shared. Mac: 1. In Finder, select Go > Connect to Server. 2. Type smb://ClearSpot/shared. 3. In Finder, double click the shared drive.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Sounds To open the Sounds window, click the graphic icon on the CLEAR Spot Home Page. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. The window displays: Status of the CLEAR Spot speaker: means the speaker is on and means the speaker is off. Check the boxes to enable or disable sounds for the following events: o Internet connected: When the CLEAR Spot connects to the internet.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Admin Login In order to set up or make any changes to your CLEAR Spot, you need to login in to the CLEAR Spot Home Page. On the top of the page, you’ll see “Admin Login”. Enter your “Administrator” password (which is set to “Admin) in the text box and click “OK”. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Admin Setup Upon a successful Administrator login, you’ll see the Admin Setup window. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. In the Admin Setup window, you can: 19 Change the Administrator password (which can be 1-20 characters long). Change the CLEAR Spot wi-fi network name (SSID).
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Admin Setup (continued) o If you don’t see the wi-fi security type you want to use, click “More Options” and you’ll see an expanded list of options, including: None: No security password is required to access the CLEAR Spot wi-fi network – not recommended since anyone may access your CLEAR Spot wi-fi network, use your internet connection, and contribute toward your data usage amounts (for which you would be responsible).
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / Basic In this window, you can view and adjust basic settings. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Admin Password: View and /or change the Admin Password to login to the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / Display In this window, you can view and adjust settings for the Power Button, LCD screen, and backlight settings. Changing the settings helps conserve the battery charge. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Power Button LED: Turn the Power Button light on or off. LCD Backlight: Turn the LCD Screen backlight on or off.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / Micro SD Card Your CLEAR Spot supports Micro SD Cards – up to 16GB (sold separately) for file (such as documents or music) sharing and transfer or storage. The Micro SD Card slot is located on the side of the CLEAR Spot. Your computer recognizes the Micro SD Card as a removable storage device. Store the files on a Micro SD Card and insert the Micro SD Card into the Micro SD Card slot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / Sounds In this window, you can enable or disable sounds for different types of events. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Low Battery: Enable or disable the sound when the battery is low, as well as select the percentage of battery charge remaining to be alerted.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / About This window displays information about your CLEAR Spot such as software, firmware, and hardware versions, MAC ID, and more. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. 25 Model Number: Displays the CLEAR Spot model number. Manufacturer: Displays “Sierra Wireless,” the company that manufactured the CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / About (continued) 4G Information: o Total Bytes: Displays the total number of bytes transferred by the CLEAR Spot, in 4G. o MAC Address: A MAC Address (ID) is a unique serial number burned into devices that identifies them on a network. o Firmware Version: Shows the current firmware version of the 4G component of the CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / Log Logs are a great way to find out what your CLEAR Spot is doing and where it might be having problems. This window allows you to change the CLEAR Spot’s logging rules. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Verbose System Event Logging: Enable logging of system events.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / WAN / Setup This window provides access to the WAN (Wide Area Network) setup information and settings. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. You can view or adjust these settings, or perform the following actions: WAN Status: Active Network: The network type (4G, 3G, or none) to which the CLEAR Spot is currently connected.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / WAN / Setup (continued) Network Updates: Update 3G PRL: Check whether an updated PRL (Preferred Roaming List) is available. The PRL is set by Clearwire, and controls the radio channels and network carrier used by the CLEAR Spot. Update 3G Profile: If you updated the 3G PRL, you also need to update the 3G Profile. Note: To change any WAN Status settings, you must be logged in to the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / WAN / 3G This window displays information about CLEAR Spot’s 3G connection status. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Connection Status: Indicates whether or not the CLEAR Spot is connected to 3G. Service Type: Displays the type of 3G coverage available. o Coverage Type: Displays the 3G coverage type.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / WAN / 4G This window displays information about the CLEAR Spot’s 4G WAN connection status. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Connection Status: Indicates whether or not the CLEAR Spot is connected to 4G. Service Type: Displays the type of 4G coverage available as well as other information.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Wi-Fi / Network Use this window to view or adjust these settings, or perform the following actions: If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page. Disable Wi-Fi upon USB-PC: Only the computer that is connected to the CLEAR Spot via a Micro USB Cable can use the CLEAR Spot – click here to learn more about using your CLEAR Spot via a Micro USB Cable.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Wi-Fi / Network (continued) Basic Rate: Type of wireless devices connected to your network. If you’re certain that all of the wi-fi devices used with your device support 802.11g, then select 802.11g only (this ensures faster Wi-Fi speeds); otherwise, select 802.11b/g compatibility. RTS Threshold: Specifies the smallest packet size, in bytes, for which RTS/CTS (Request to Send/Clear to Send) handshaking is used.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Wi-Fi /Security Use this window to view and change the wi-fi security settings. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
o WPA/WPA-2 Personal (recommended setting): wi-fi devices that use either WPA or WPA2 can connect to the CLEAR Spot. Supported by most wi-fi devices. Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Wi-Fi /Security (continued) Wi-Fi password: If wi-fi security is enabled, a wi-fi password is required to connect to the CLEAR Spot wi-fi network. The wi-fi password is displayed here. You can change the wi-fi password on the Advanced Settings / Wi-Fi / Security window.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Wi-Fi / MAC Filter Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. The MAC (Media Access Control) filter is used to grant devices access to your CLEAR Spot wi-fi network.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings/ Router / Basic Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Use this window to enable / disable the routing hardware component of the CLEAR Spot. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings/ Router / LAN Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Use this window to view and change Network Address Settings of the CLEAR Spot. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings/ Router / LAN DHCP Static IP Assignment List: Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network setup. If you desire, you may configure the IP Addresses that the CLEAR Spot will allow to recognize the CLEAR Spot wi-fi network.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Router / Port Forward Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. It should be used only by advanced users or if directed by CLEAR Customer Care. Use this window to enable / disable Port Forwarding. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Router / Port Trigger Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. It should be used only by advanced users or if directed by CLEAR Customer Care. Use this window to enable / disable Port Triggering. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Router / DMZ Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. It should be used only by advanced users or if directed by CLEAR Customer Care. Use this window to enable / disable DMZ Hosting. If you’re using your CLEAR Spot and are connected to the internet, click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Support If you are connected to the internet, clicking “Support” (on the top right side of the CLEAR Spot Home Page) will open a new web browser (or window) and you’ll see the CLEAR online support page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Feedback If you are connected to the internet, clicking “Feedback” (on the top right side of the CLEAR Spot Home Page) will open a new web browser (or window), where you’ll be able to provide feedback on your CLEAR Spot. If you’ve printed this document and / or are not connected to the internet, you can access the Support Page by entering http://www.sierrawireless.com/mobilehotspots/feedback/default.
Manage Your CLEAR Spot (continued) CLEAR Spot Home Page / Help The Help Window is context-sensitive and displays helpful tips that are relevant to the window you are viewing. You can choose: Online Help: View and read the contextual help pages. User Guide: View and download the CLEAR Spot User Guide. Important Information: Opens a window that displays regulatory information, safety information, and other important disclosures. Note: The Help link appears on every window of the CLEAR Spot Home Page.
Additional Use Case Information Using the CLEAR Spot via USB For additional convenience, you can use the USB Cable to connect the CLEAR Spot to a compatible (Windows 7, Windows Vista®, Windows XP, or Mac (OS X 10.4 x or higher based) computer (also known as tethering) when: You need to charge the CLEAR Spot battery, but you don’t desire to use the Wall Charger, or it is not available. The computer you’re using doesn’t have wi-fi capability.
Quick Tips Extend the CLEAR Spot Battery Life Use the CLEAR Spot Home Page to decrease the wi-fi network range: o Home Page > Battery. o Home Page > Wi-Fi Users. Use the CLEAR Spot Home Page to change the backlight settings and standby settings: o Home Page > Battery. o Home Page > Advanced Settings > Device > Basic. o Home Page > Advanced Settings > Device > Display. Use the Clear Spot Home Page to limit the number of Wi-Fi users: o Home Page > Wi-Fi Users.
Quick Tips (continued) Facilitating your ability to browse the internet First, verify that your CLEAR Spot is receiving a signal. The CLEAR Spot displays the network type and signal strength. Use the CLEAR Spot Home Page (Home Page > Connected) to make sure your “Connection Preferences” are set correctly. You can choose: o 4G Only: Not recommended – connection can be established only to 4G.
Other Information Accessories There are a variety of accessories available for the CLEAR Spot, including replacement batteries, Micro-USB Cables, Wall Chargers, and a Car Charger. Battery Wall Charger Micro-USB Cable Car Charger Visit any CLEAR Retail Store nationwide to learn more and to purchase the accessories you need. Technical Specifications Dimensions: 3.15” x 3.15” x .59” Weight: 4.5 oz Compatibility: Works with any wi-fi-enabled device Radio Standards: o Wi-Fi: 802.
Still need help? FAQs and Live Chat Support If you have questions about your CLEAR Spot, please access the FAQs and live chat support at www.clear.com/support. Telephone Support If you still have questions, please call us at 877-956-4056. We provide automated telephone support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
