Quick Start User guide

RESETTING THE PASSWORD:
If you changed your admin password and can’t
remember it, you can reset your device to the
factory settings.
• Turnonthedeviceandcarefullyinsertasturdy
thinobjectintotheresetholelocatedabove
theEthernetconnectoronthebacksideof
thedevice.Pressrmlyfortwosecondsand
removethethinobjectout.
• AllLEDswillturnoffexceptforthepower
LEDonthefront.Thedevicewillrebootwith
factorydefaultsettings.Thedefaultpassword
willberesetto“admin”.
UNABLE TO GET ONLINE:
• Trymovingthedevicetoadifferentlocation.
• Unplugthedevicefor15secondstoreboot
device.
• Bypassanypowerstripsandtryadifferent
poweroutlet.
• Connectthedevicedirectlytothecomputer
withtheEthernetcable.
• Checkconnectionbetweenthedeviceand
computer,makesurethecabletssecurely
intheportandrestartyoucomputer.
• Conrmexternalantennaswitchisdisabled.
EXTERNAL ANTENNA SWITCH
IfyouhaveaCLEARHubExpressandare
experiencingsub-optimalserviceinyourarea,
itmaybepossibletoenhanceyour4Gsignal
andperformancespeedbyusinganafter-market
auxiliaryantenna.Todoso,attachtheantenna
viatheSMA(SubMiniatureversionA)connector
locatedonthesideofthedevice.Onceyouhave
connectedtoanexternalantenna,iptheswitch
(onthebackoftheCLEARHubExpress)
to“Enable”.Toreverttotheinternalantenna,ip
theswitchto“Disable”.Ifyouarenotusing
anexternalantenna,pleaseconrmthattheswitch
issetto“Disable”.
Note that using an auxiliary antenna will not improve your signal in all
cases. We recommend you explore this alternative only if your 4G signal
strength registers a CINR score of 8 dBi or lower. To locate the 4G signal
strength on your CLEAR Hub Express, log into the Device Homepage and
note the CINR value on the Summary Page.
CUSTOMER SUPPORT AND INFORMATION
• Formoredetailedproductinformation,goto
theonlineUserGuide,FAQs,LiveChatSupport
atclear.com/supportorwww.facebook.com/
clear4g
• Ifyoustillhavequestions,callusat
1-888-888-3113forlivesupport.
• Paralaasistenciaenespañolporfavorllame
al1-888-888-3113yseleccionarespañol.
• PleasereadtheseparateImportant
Informationdocumentlocatedunder“Help”
onyourCLEAR®Hubhomepageforregulatory
information,safetyinformationandother
importantdisclosures.