CLEAR Hub Express USER GUIDE Version 3.
SET IT UP 3 WHAT’S IN THE BOX? INFORMATIVE LED INDICATORS USE WITH CARE PLACE THE DEVICE ON A FLAT AND STABLE SURFACE PLUG IN THE POWER CORD CONNECT TO CLEAR 4G NETWORK CONNECT TO THE WI-FI NETWORK ALTERNATIVE TO WI-FI CONNECT TO THE INTERNET SHARE YOUR CLEAR HUB EXPRESS 3 3 3 4 4 5 6 6 6 7 MANAGE YOUR CLEAR HUB EXPRESS 8 CLEAR HUB EXPRESS HOME PAGE OVERVIEW CLEAR HUB EXPRESS HOME PAGE / SUMMARY CLEAR HUB EXPRESS HOME PAGE / DEVICE SETUP / SETUP WIZARD CLEAR HUB EXPRESS HOME PAGE / DEVICE SETUP / PASS
IMPORTANT MESSAGE FROM CLEAR ENSURE YOU CAN SHARE YOUR CLEAR HUB EXPRESS RESETTING YOUR DEVICE 28 28 29 OTHER INFORMATION 30 TECHNICAL SPECIFICATIONS 30 STILL NEED HELP? 30 FAQS AND LIVE CHAT SUPPORT TELEPHONE SUPPORT IMPORTANT INFORMATION DOCUMENT WARRANTY INFORMATION LEGAL DISCLOSURES 30 30 30 30 30 2
Set It Up What’s in the Box? CLEAR Hub Express Device Foot Power Cord Ethernet Cable Quick Start Guide Informative LED Indicators The LED indicators are located on the front and back of the CLEAR Hub Express. External Antenna Port Signal Strength Indicator External Antenna Switch Reset Button Wi-Fi Indicator Network 4G Indicator Power Indicator Wall Charger Port x x x x The Signal Strength Indicators indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an excellent signal).
Set up the Device Place the device on a flat and stable surface Align the slots at the bottom of the device with the slots on the Device Foot. Push gently on the Device to snap the Foot onto the device. To remove the Foot, press both tabs outward at the same time and the Foot will release from the slots. Do not place the device on its side or block the top air vents. The preferred location is near a window and away from obstructions.
Set up the Device (continued) Connect to CLEAR 4G Network As the device is searching for the CLEAR 4G network, five LED lights, located on the front of the device, will blink sequentially and then in unison. When the device is connected to the CLEAR 4G network, the LED lights will stop blinking and remain lit. Signal Strength Indicator Note: The number of LED lights indicates the CLEAR 4G signal strength – the more lights, the stronger the signal.
Set up the Device (continued) Connect to the Wi-Fi Network x From a computer, select to connect to the SSID (network name). The device’s SSID will be visible in the wireless network connection list. x Connect to the device’s Wi-Fi network. The default Wi-Fi network name is “WiFiRSU-xxxxx”, where “xxxxx” are the last five digits of the MAC ID, which can be found on the label on the back of the device. The MAC ID also might be referred to as WAN MAC ID. x Enter the default Wi-Fi password.
Set up the Device (continued) Share your CLEAR Hub Express It’s easy to share your CLEAR Hub Express with other Wi-Fi-enabled devices at the same time. Give your colleagues and friends your CLEAR Hub Express Wi-Fi network name and password. Make sure the devices with which you want to share are within range of your CLEAR Hub Express – usually within 100 - 150 feet.
x o Instructions are in the “Quick Tips / Resetting your Admin Password” section of the Online User Guide. Click here to jump to the Quick Tips section for more information and instructions. Use the “Device Setup / Reset Device” Tab of the CLEAR Hub Express Home Page. o Instructions are in the “Manage Your CLEAR Hub Express / Device Setup / Reset Device” section of the Online User Guide. Click here to jump to the Manage Your CLEAR Hub Express section for more information and instructions.
x x x x x Modem Setup: To view the Device Setup tab. This tab will display and give you access to launch the Device Wizard, display and change Password, Device Time, Device Name, select your preferred language (English or Spanish only) and perform a Device Reset. Modem Update: To view the Device Update tab where you can see if there are any software updates. Wi-Fi Settings: To view the Wi-Fi Settings tab. This tab will display and give access to your Basic/Advanced Wi-Fi settings and Wi-Fi Protected Setup.
x x x x x x x x Network Name (SSID): Shows the CLEAR Hub Express’s Wi-Fi network name, which is broadcast by the CLEAR Hub Express, to allow Wi-Fi-enabled devices to identify and connect to it. The Wi-Fi network name appears on the LCD screen. The CLEAR Hub Express Wi-Fi network name can be changed using the CLEAR Hub Express Home Page Setup Wizard. The CLEAR Hub Express Wi-Fi network name also can be changed on the Wi-Fi Settings / Basic Tab.
Once you’ve gone through the Setup Wizard, click “Next” and you’ll see a screen where you can preview the new settings before saving the settings. If you need to make any changes, click “PREVIOUS”. If the information is correct, click “SAVE” to save the new settings. If you don’t want to make any changes, click “CANCEL”. You will be prompted to authenticate your device by turning your CLEAR Hub Express off and then on again in order for new settings to apply.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Device Setup / Password Using a password may help prevent unauthorized access to your CLEAR Hub Express. CLEAR recommends enabling password protection. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page. The default admin password to login is “admin”. It is advisable that you should change the admin password required to log in and manage your CLEAR Hub Express.
If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page. Click “APPLY” when you’re ready to change the time zone settings for your CLEAR Hub Express. If you don’t want to make any changes to the time zone settings, click “CANCEL”. Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Device Setup / Reset Modem Use this tab to reset the CLEAR Hub Express to the default factory settings.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Device Update Use this tab to view the software version of your CLEAR Hub Express. In addition, this is also where you can check for any available software updates of your CLEAR Hub Express. Click on the “CHECK” button. You will receive a message confirming that no updates have been found or and update have been found and your device will automatically receive the update.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Wi-Fi Settings / Basic Use this tab to view and change the basic Wi-Fi settings of your CLEAR Hub Express. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page. x x x x x x Enable Wi-Fi: This setting is defaulted to “enable.” You may disable this setting if you only wish to use the CLEAR Hub Express tethered to your computer.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Wi-Fi Settings / Advanced Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. The Wi-Fi Settings / Advanced Tab displays advanced Wi-Fi settings of the CLEAR Hub Express. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page.
x x x x x DTIM Interval: Set the number of AP Beacons between each DTIM (Delivery Traffic Indication Message). CTS Protect Mode: This protects transmission from interference. This is preset to Auto Mode. Preamble Length: Set the Preamble Length, if any. Transmission Power: Change the transmission power, if any. Access Control List Settings: Allows you to change what type of System Default, if any. Click “APPLY” when you’re ready to change the advanced Wi-Fi settings.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Advanced Settings / Firewall Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. A firewall can be used to help protect your CLEAR Hub Express Wi-Fi network from unauthorized access.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Advanced Settings / Router Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. On the Advanced Settings / Router Tab, you can view and change router settings of the CLEAR Hub Express. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page.
x Dynamic DNS Information (Domain Name Service): This is a mechanism used for translating host names for network nodes into IP Addresses in real time. Use these fields to configure a Dynamic DNS service. x x Enable DDNS: Allows you to enable Dynamic DNS. DDNS Service Provider: Select the type of service provider that is used.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Advanced Settings / Router (continued) x DHCP Server: Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP addresses and configuration information to Wi-Fi clients, thereby greatly simplifying network set up. Use these fields to configure your CLEAR Hub Express’s DHCP Server. x x x x x x DHCP Lease Reservation: Use these fields to reserve a specific IP address for a device.
x DHCP Lease Status: x x Refresh: Refreshes the DHCP Lease Status periodically. Auto-Refresh: Auto-refreshes the DHCP Lease Status periodically. Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Advanced Settings / System Use this tab to view and change system settings of the CLEAR Hub Express. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page. Click on the setting option User Interface to expand the screen and see the available fields.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Advanced Settings / System Log The Device Setup/System Log Tab shows the history of actions by the CLEAR Hub Express and connected devices such as connections and disconnections. Logs are a great way to find out what your CLEAR Hub Express is doing and its activities. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page. Export Log File: Allows user to export the log files to text files.
CLEAR Hub Express Home Page / Help / About Use this tab to view system settings of the CLEAR Hub Express. If you’re using your CLEAR Hub Express click here to open the CLEAR Hub Home Page. x x x x x x 24 Product Name: Displays the product name of the CLEAR Hub Express. Model ID: Displays the Model ID of the CLEAR Hub Express. 4G MAC Address: Displays the 4G MAC address of the CLEAR Hub Express. LAN MAC Address: Displays the LAN MAC address of the CLEAR Hub Express.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Regulatory Use this tab to view the Federal Communication Commission Interference Statement for the CLEAR Hub Express. CLEAR Hub Express Home Page / Glossary Use this tab to view the definitions used in the CLEAR Hub Express.
Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Online Support Use this tab to view the definitions used in the CLEAR Hub Express. CLEAR Hub Express Home Page / Help The Help Link (on the top right of the CLEAR Hub Express Home Page) is context-sensitive and displays helpful tips that are relevant to the tab you are viewing. If you need help, click Help and a window with helpful tips relevant to the page you’re viewing will open.
Device Summary Help for Device Summary Additional Information – External Antenna Port If you have a CLEAR Hub Express and are experiencing sub-optimal service in your area, it may be possible to enhance your 4G signal and performance speed by using an auxiliary antenna. To do so, attach the antenna via the SMA connector located on the back of the Hub Express. Once you have connected to an external antenna, flip the switch (on the back of the Hub Express) to “Enable”.
Change the Default Time Zone from Central Time x Use the CLEAR Hub Express Home Page / Modem Setup / Modem Time to change the default time zone to the desired time zone. Ensure your devices recognize your CLEAR Hub Express x x Make sure you are using the correct device Wi-Fi network name and password. The default WiFi network name is “WiFiRSU-xxxxx”, where “xxxxx” are the last five digits of the MAC ID, which can be found on the label on the back of the device.
Resetting Your Device If you changed your Admin Password and can’t remember it, you can reset your CLEAR Hub Express to the factory settings. Warning: Resetting your CLEAR Hub Express will reset ALL of the settings, including your Wi-Fi network name and password. 1. Turn on the device 2. Once device is powered on, carefully insert a sturdy thin object into the hole above to the Ethernet connector on the back side of the device and press firmly for two seconds. Remove the thin object out of the hole 3.
Other Information Technical Specifications x x x x x x x Dimensions: 9.17 in (H) x 6.1 in (W) x 1.18 in (D) Weight: 1.
