CLEAR MODEM (SERIES M) USER GUIDE
GET TO KNOW YOUR CLEAR MODEM – SERIES M 3 WHAT’S IN THE BOX? INFORMATIVE LED INDICATORS USE WITH CARE 3 3 3 SET UP THE MODEM 4 PLACE THE MODEM ON A FLAT, STABLE SURFACE PLUG IN THE CABLES CONNECT TO CLEAR 4G CONNECT TO THE INTERNET 4 4 5 6 MANAGE YOUR MODEM 7 CLEAR MODEM HOME PAGE OVERVIEW CLEAR MODEM HOME PAGE / WIZARD CLEAR MODEM HOME PAGE / WIZARD / PASSWORD CLEAR MODEM HOME PAGE / WIZARD / DEVICE TIME CLEAR MODEM HOME PAGE / WIZARD / CONGRATULATIONS CLEAR MODEM HOME PAGE / STATUS / NETWORK CLE
UNABLE TO BROWSE THE INTERNET? CONNECT TO YOUR HOME WIRELESS NETWORK IMPORTANT MESSAGE FROM CLEAR 31 31 32 IMPORTANT INFORMATION 32 TECHNICAL SPECIFICATIONS 32 STILL NEED HELP? 32 FAQS AND LIVE CHAT SUPPORT TELEPHONE SUPPORT QUESTIONS ABOUT YOUR BILL? IMPORTANT INFORMATION DOCUMENT WARRANTY INFORMATION LEGAL DISCLOSURES 32 32 32 32 33 33 2
Get to Know Your CLEAR Modem – Series M What’s in the Box? CLEAR Modem - Series M Ethernet Cable Power Adapter Quick Start Guide Informative LED Indicators The LED indicators are located on the side of the CLEAR Modem – Series M (Modem). Signal Strength The Signal Strength LEDs indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an excellent signal). Use with Care 3 Do not throw, drop, or dismantle the Modem. Keep the Modem out of direct sunlight.
Set up the Modem Place the Modem on a Flat, Stable Surface Rotate the foot of the Modem and place it upright on a flat, stable surface. Do not place the Modem on its side or block the top air vents. The preferred location is near a window and away from obstructions. Plug in the Cables 1) Plug one end of the Ethernet Cable into the ethernet port on your computer and plug the other end into the Modem.
Set up the Modem (continued) Connect to CLEAR 4G After you’ve plugged in the cables, the Modem automatically will search for a CLEAR 4G signal. As the Modem is searching for the CLEAR 4G signal, five LED lights, located on the front of the Modem, will blink sequentially and then in unison. When the Modem is connected to the CLEAR 4G signal, the LED lights will stop blinking and remain lit. Note: The number of lights indicates the CLEAR 4G signal strength.
Set up the Modem (continued) Connect to the Internet The first time you connect to the internet with your Modem, you’ll be directed to a page to review your rate plan information, complete your CLEAR online account, and read / accept the CLEAR Terms of Service.
Manage Your Modem CLEAR Modem Home Page Overview It’s easy to manage your Modem with the CLEAR Modem Home Page. Set up your Modem. Change security settings. View signal strength. View and upgrade the Modem firmware. And more! If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. With your computer connected to the Modem, enter http://192.168.15.1 in your web browser in order to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Wizard After you’ve logged in to the CLEAR Modem Home Page, you’ll see the Wizard application, which will guide you through the first time configuration of your Modem. Click “OK” to continue. CLEAR Modem Home Page / Wizard / Password Next, you’ll see a screen where you can “Enable Login Password Protection”. Using a password may help prevent unauthorized access to your Modem. CLEAR recommends enabling password protection.
CLEAR Modem Home Page / Wizard / Device Time Next, set the time zone for your current location, and enable or disable “Auto Adjust” for Daylight Savings Time. Click “Apply” when you’re ready to change the time zone settings for your Modem. If you don’t want to make any changes to the time zone settings, click “Back”. CLEAR Modem Home Page / Wizard / Congratulations You’ll see a congratulations message, indicating you have completed the initial set up of your Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Status / Network This screen shows the status of the Modem. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. 10 WiMAX Radio Interface: Displays the status (enabled / disabled) of the Modem. WiMAX Radio Overheat: Indicates if the Modem is overheated. WiMAX Radio Temperature: Displays the current temperate of the Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Status / Network (continued) Lease Expires: Displays the time your Modem's Internet Address from CLEAR 4G network will expire and be renewed. DNS Servers: Displays the server(s) your Modem will query about Internet domain names (e.g. www.clear.com). Time Server: Displays the server(s) your Modem will query to get the current time. EMS Server (Electronic Management Systems): Displays if the Modem is connected to the system.
Manage Your Modem (continued) CLEAR Modem Home Page / Status / Telephony Note: Telephony services are not available with the Modem. This screen can be opened, but no information will be presented, since telephony services are not available. The other links (Personalize, Internet, Status, Port Forwarding, Local Address, and Control Panel) appear on the top of all screens of the Modem Home Page. The Wizard button starts the set-up wizard over again.
Manage Your Modem (continued) CLEAR Modem Home Page / Personalize / Password Using a password may help prevent unauthorized access to your Modem. CLEAR recommends enabling password protection. Use this screen to enable and disable login password protection. Change the default password required to log in and manage your Modem. To log in to the Modem Home Page, you’ll need to enter a password. There are two admin default passwords. Enter “Motorola” first, and if that does not work, enter “CLEAR123”.
Manage Your Modem (continued) CLEAR Modem Home Page / Personalize / Device Time Set the time zone for your current location, and enable or disable “Auto Adjust” for Daylight Savings Time. Click “Apply” when you’re ready to change the time zone settings for your Modem. If you don’t want to make any changes to the time zone settings, click “Undo”. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Personalize / Device Name Change the device name of the Modem. The default device name is “mywimax.” The device name is the name you enter in an internet browser address bar to access your Modem. Click “Apply” when you’re ready to change the Modem device name. If you don’t want to make any changes to the Modem device name, click “Undo”. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Personalize / Restore Factory Settings Use this screen to reset the Modem to the default factory settings. Note: It is important to note that many device settings will be reset to the factory default settings. For example, the password required to login and manage your Modem will be reset to “CLEAR123”, the factory default setting. Click “Apply” when you’re ready to restore the Modem to the factory settings and / or check for updates.
Manage Your Modem (continued) CLEAR Modem Home Page / Internet / WiMAX Security Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. This screen contains your authentication method. Authentication is only required if you want to change the Modem from connecting to our production network to a test network. It is not required by CLEAR.
Manage Your Modem (continued) CLEAR Modem Home Page / Internet / Internet Protocol Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Connection Mode: DHCP (Dynamic Host Configuration Protocol) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network set up.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Firewall Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. A firewall can be used to help to protect your home network from unauthorized access. A firewall also helps to manage unauthorized access from the internet to your Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Internet / Dynamic DNS Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Enable DDNS: (Dynamic Domain Name Service) allows a user with a non-static IP address to keep his / her domain name associated with an ever-changing IP address. An example is when you are hosting your own website.
Manage Your Modem (continued) CLEAR Modem Home Page / Port Forwarding / Basic Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Port Forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number.
Manage Your Modem (continued) CLEAR Modem Home Page / Port Forwarding / Forwarding Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Port forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number.
Manage Your Modem (continued) CLEAR Modem Home Page / Local Address / DHCP Server Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network setup.
Manage Your Modem (continued) CLEAR Modem Home Page / Local Address / Lease Status This screen displays the active DHCP lease, since the last reboot. following information is displayed: For each active lease, the Client Host Name: Displays the client host name. The name field is limited to 20 characters. MAC Address: Shows the Media Access Control (MAC) Address. IP Address: Shows the IP Address for each active lease. Remaining Lease Duration: Shows the amount of time remaining in the lease.
Manage Your Modem (continued) CLEAR Modem Home Page / Local Address / Lease Reservation Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. This screen allows you to manage the lease reservation so that the same client receives the same IP address each time. Add or delete the Client Host Name, Mac Address, and IP Addresses.
Manage Your Modem (continued) CLEAR Modem Home Page / Control Panel / Software This screen allows you to view/update your software information. Browse: Use the browse button to browse your computer for additional software packages. Once you have located the software package/ update you would like to add, click “Upgrade”. Available Software Packages: You should see the available software updates. View: If you don’t see the available software updates, click “View”.
Manage Your Modem (continued) CLEAR Modem Home Page / Control Panel / Certificate This screen allows you to manage the certificates that are stored on the computer. Browse: Use to locate the certificate file on your computer. Import: Use to import the certificate once you’ve located it on your computer. Remove: Use to remove any selected certificate(s). If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Control Panel / System This screen allows you to manage additional features on your Modem. Language Used in User Interface: Select the language for the User Interface (CLEAR Modem Home Page) – the default language is English. Enable WiMAX Radio Interface: Check the box to enable the WiMAX Radio Interface. Enable LED: Check the box to enable the LEDs on the front of the Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Control Panel / About This screen displays basic properties of your Modem: Port Number: Shows the port number being used by the Modem. Model ID: Shows the Model ID of the Modem. Hardware Version: Shows the hardware version of the Modem. Serial Number: Shows the serial number of the Modem. WiMAX MAC Address: Shows the Media Access Control (MAC) Address of the Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Telephony / Account Note: Telephony services are not available with the Modem. This Telephony screens (Account, Ring Tone, Caller ID, Call Forwarding, Voice Mail, and Special Numbers) can be opened, but cannot be changed since telephony services are not available.
Quick Tips Understanding the LED Lights Initial Search for Service: o While the Modem is searching for CLEAR 4G service, the Signal Strength LEDs blink in a chase pattern. o While the Modem is connecting to CLEAR 4G service, the Signal Strength LEDS all blink in unison. o Once the Modem registers with CLEAR 4G service, the Signal Strength LEDS will stay lit – the more LEDS lit, the stronger the signal strength. o Troubleshooting Tips if the Modem doesn’t display at least two Signal Strength LED lights.
Important Message from CLEAR If your browser is stuck on a message from CLEAR, follow the on-screen instructions in order to view the message and provide any requested information. If your account is past due, click the option to make a payment. You also can make a payment through our automated payment system, by calling 888-888-3113 and selecting option 2. Important Information Technical Specifications Weight: 2.18 lbs Dimensions: 9.3 in (H) x 5.8 in (W) x .
Warranty Information See Section 6(d) of our Terms of Service (at www.clear.com/legal/terms) for warranty details. Legal Disclosures 33 CLEAR coverage areas are limited. Actual CLEAR network performance may vary and is not guaranteed. See Device, Support, and other pages at www.clear.com for additional information. CLEAR and the CLEAR logo are trademarks or registered trademarks of Clearwire Communications LLC.
