CLEAR MODEM with Wi-Fi USER GUIDE
GET TO KNOW YOUR CLEAR MODEM WITH WI-FI 3 WHAT’S IN THE BOX? INFORMATIVE LED INDICATORS USE WITH CARE 3 3 3 SET UP THE MODEM 4 PLACE THE MODEM ON A FLAT, STABLE SURFACE PLUG IN THE POWER CORD CONNECT TO CLEAR 4G CONNECT TO THE WI-FI NETWORK ALTERNATIVE TO WI-FI CHANGE YOUR WI-FI NETWORK NAME AND PASSWORD CONNECT TO THE INTERNET 4 4 5 6 6 7 8 MANAGE YOUR MODEM 9 MODEM HOME PAGE OVERVIEW MODEM HOME PAGE / HOME TAB MODEM HOME PAGE / DEVICE STATUS TAB MODEM HOME PAGE / DEVICE STATUS TAB (CONTINUED) MO
IMPORTANT MESSAGE FROM CLEAR 29 IMPORTANT INFORMATION 30 TECHNICAL SPECIFICATIONS FAQS AND LIVE CHAT SUPPORT TELEPHONE SUPPORT QUESTIONS ABOUT YOUR BILL? IMPORTANT INFORMATION DOCUMENT WARRANTY INFORMATION LEGAL DISCLOSURES 30 31 31 31 31 31 31 2
Get to Know Your CLEAR Modem with Wi-Fi What’s in the Box? CLEAR Modem with Wi-Fi Modem Foot Power Cord Ethernet Cable Quick Start Guide Informative LED Indicators The LED indicators are located on the front and back of the CLEAR Modem with Wi-Fi (Modem). Signal Strength Reset Button Network Wi-Fi Power The Signal Strength LEDs indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an excellent signal). The Wi-Fi LED remains lit when wi-fi is available.
Set up the Modem Place the Modem on a Flat, Stable Surface Align the slots at the bottom of the Modem with the slots on the Modem Foot (Foot). Push gently on the Modem to snap the Foot onto the Modem. To remove the Foot, press both tabs outward at the same time and the Foot will release from the slots. Do not place the Modem on its side or block the top air vents. The preferred location is near a window and away from obstructions.
Set up the Modem (continued) Connect to CLEAR 4G As the Modem is searching for the CLEAR 4G signal, five LED lights, located on the front of the Modem, will blink sequentially and then in unison. When the Modem is connected to the CLEAR 4G signal, the LED lights will stop blinking and remain lit. LED Lights Note: The number of LED lights indicates the CLEAR 4G signal strength – the more lights, the stronger the signal.
Set up the Modem (continued) Connect to the wi-fi Network With your device’s wi-fi turned on, view the list of available wireless networks. Connect to the Modem’s wi-fi network. The default wi-fi network name is ― WiFiRSU-xx‖, where ―xx‖ are the last two digits of the MAC ID, which can be found on the label on the back of the Modem. The MAC ID also might be referred to as WAN MAC ID. Enter the default w-fi password.
Set up the Modem (continued) Change your wi-fi network name and password Once you’ve set up your Modem and connected to the wi-fi network, you should change the Modem’s wi-fi network name (SSID) and wi-fi password to something you can remember. Log in to your Modem’s Home Page by entering http://192.168.15.1 into your web browser. Enter the default Modem Password, which is ― CLEAR123‖. Open the ―Ba sic‖ Tab and then click ― Wi-Fi‖.
Set up the Modem (continued) Connect to the internet Every CLEAR customer gets an online account, so you easily can manage your account and view / pay your bill. The first time you connect to the internet with your Modem, you’ll be directed to a page to review your rate plan information, complete your CLEAR online account, and read / accept the CLEAR Terms of Service.
Manage Your Modem Modem Home Page Overview It’s easy to manage your Modem with the Modem Home Page. Set up your Modem. Change security settings. Set up your wi-fi network. View signal strength. And more! If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. With your computer connected to the Modem, enter http://192.168.15.1 in your web browser in order to open the Modem Home Page.
Manage Your Modem (continued) Modem Home Page / Home Tab The Home Tab displays helpful information about the Modem. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. Signal Meter: Shows the Modem’s signal strength in its current location. Five LEDs lit indicates an excellent signal. Current Device Settings: o Device Software Version: Shows the software version of the Modem, which cannot be changed. o WiMAX MAC ID: Shows the MAC ID of the Modem.
Manage Your Modem (continued) Modem Home Page / Device Status Tab This screen shows the status of the Modem. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. 11 Auto-Refresh: Click so the data automatically refreshes every three seconds. WiMAX Radio Interface: Displays the status (enabled / disabled) of the Modem. Device Overheat: Indicates if the Modem is overheated.
Manage Your Modem (continued) Modem Home Page / Device Status Tab (continued) Firewall: A firewall can be used to help protect your home network from unauthorized access. A firewall also helps to manage authorized access from the internet to your Modem. Lease Obtained: Displays the time your Modem obtained an Internet Address from the CLEAR 4G network. Lease Expires: Displays the time your Modem's Internet Address from CLEAR 4G network will expire and be renewed.
Manage Your Modem (continued) Modem Home Page / Basic / Password Tab Using a password may help prevent unauthorized access to your Modem. CLEAR recommends enabling password protection. Use this screen to enable/disable login password protection. And, change the default password required to login and manage your Modem. The default password to log in is ―C LEAR123‖. Click ― APPLY‖ when you’re ready to enable password protection and change the password required to log in and manage your Modem.
Manage Your Modem (continued) Modem Home Page / Basic / Time Zone Tab Set the time zone for your current location, and enable or disable ―A uto Adjust‖ for Daylight Savings Time. Click ― APPLY‖ when you’re ready to change the time zone settings for your Modem. If you don’t want to make any changes to the time zone settings, click ― CANCEL‖. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) Modem Home Page / Basic / Device Name Tab Change the name of the Modem. The default name is ― mywimax.‖ The device name is the name you enter in an internet browser address bar in order to access your Modem. Click ― APPLY‖ when you’re ready to change the Modem device name. If you don’t want to make any changes to the Modem device name, click ― CANCEL‖. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) Modem Home Page / Basic / Wi-Fi Tab Your Modem has the capability to transmit a wi-fi signal, allowing compatible wi-fi-enabled devices to connect to its wi-fi network. Use this page to change the basic wi-fi settings of the Modem.
Manage Your Modem (continued) Modem Home Page / Basic / Reset Factory Settings Tab Use this tab to reset the Modem to the default factory settings. Note: It is important to note that many device settings will be reset to the factory default settings. For example, the password required to log in and manage your Modem will be reset to ―CLE AR123‖, the factory default setting. Click ― APPLY‖ when you’re ready to restore the Modem to the factory settings and / or check for updates.
Manage Your Modem (continued) Modem Home Page / Basic / Language Tab Set the language (English or Spanish) that is used in your CLEAR Modem Home page. Click ― APPLY‖ when you’re ready to change the language setting. If you don’t want to make any changes to the language setting, click ―C ANCEL‖. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. The other tabs (Home, Device Status, and Advanced) appear on all screens (tabs) of the Modem Home Page.
Manage Your Modem (continued) Modem Home Page / Advanced / Firewall Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. A firewall can be used to help protect your home network from unauthorized access. A firewall also helps to manage unauthorized access from the internet to your Modem.
Manage Your Modem (continued) Modem Home Page / Advanced / Internet Protocol Tab Warning: This screen includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Connection Mode: DHCP (Dynamic Host Configuration Protocol) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network set up.
Manage Your Modem (continued) Modem Home Page / Advanced / Dynamic DNS Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Enable DDNS: (Dynamic Domain Name Service) allows a user with a non-static IP address to keep his / her domain name associated with an ever-changing IP address. An example is when you are hosting your own website.
Manage Your Modem (continued) Modem Home Page / Advanced / Port Forwarding / Basic Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Port forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number.
Manage Your Modem (continued) Modem Home Page / Advanced / Port Forwarding / Forwarding Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Port forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number.
Manage Your Modem (continued) Modem Home Page / Advanced / Local Address / DHCP Server Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network set up.
Manage Your Modem (continued) Modem Home Page / Advanced / Local Address / Lease Status Tab This screen displays the active DHCP lease, since the last reboot. following information is displayed: For each active lease, the Host Name: Displays the client host name. The name field is limited to 20 characters. MAC Address: Shows the Media Access Control (MAC) Address. IP Address: Shows the IP Address for each active lease. Remaining Lease Duration: Shows the amount of time remaining in the lease.
Manage Your Modem (continued) Modem Home Page / Advanced / Local Address / Lease Reservation Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. This tab allows you to manage the lease reservation so that the same client receives the same IP address each time. Add or delete Host Name, Mac Address, and IP addresses.
Manage Your Modem (continued) Modem Home Page / Advanced / Check Updates Tab This screen allows you to view and update your software information. Check for Updates Now: Check for available Modem software updates immediately, overriding the normal update check schedule. Click ― APPLY‖ when you’re ready to check for updates. If you don’t want to check for updates, click ― CANCEL‖. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Quick Tips Understanding the LED Lights Signal Strength LEDs: o While the Modem is searching for CLEAR 4G service, the Signal Strength LEDs blink in a chase pattern. o While the Modem is connecting to CLEAR 4G service, the Signal Strength LEDS all blink in unison. o Once the Modem registers with CLEAR 4G service, the Signal Strength LEDS will stay lit – the more LEDS lit, the stronger the signal strength. Wi-Fi LED: Remains lit when wi-fi is available. Power LED: Indicates the Modem is turned on.
Quick Tips (continued) Ensure your devices recognize your Modem Make sure you are using the correct Modem wi-fi network name and password. The default wi-fi network name is ― WiFiRSU-xx‖, where ―xx ‖ are the last two digits of the MAC ID, which can be found on the label on the back of the Modem. The MAC ID also might be referred to as WAN MAC ID. Make sure the wi-fi-enabled devices with which you are trying to share are within range of your Modem – usually within 150 feet.
Important Information Technical Specifications 30 Dimensions: 9.17 in (H) x 6.1 in (W) x 1.18 in (D) Minimum Requirements: o Activated CLEAR Service o Internet Explorer®: IE 6.0 or higher o Firefox® 3.
Still need help? FAQs and Live Chat Support If you have questions about your Modem, please access the FAQs and live chat support at www.clear.com/support. Telephone Support If you still have questions, please call us at 877-956-4056. We provide automated telephone support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
