CLEAR Spot 4G (Apollo) USER GUIDE
SET IT UP 3 WHAT’S IN THE BOX? IMPORTANT BUTTONS / LCD SCREEN INDICATORS / FEATURES USE WITH CARE INSERT AND CHARGE THE BATTERY TURN THE CLEAR SPOT ON CONNECT YOUR DEVICE TO YOUR CLEAR SPOT CONNECT TO THE INTERNET SHARE YOUR CLEAR SPOT 3 3 3 4 5 5 5 6 MANAGE YOUR CLEAR SPOT 7 CLEAR SPOT HOME PAGE OVERVIEW CLEAR SPOT HOME PAGE / SUMMARY CLEAR SPOT HOME PAGE / DEVICE SETUP / SETUP WIZARD CLEAR SPOT HOME PAGE / DEVICE SETUP / PASSWORD CLEAR SPOT HOME PAGE / DEVICE SETUP / DEVICE TIME CLEAR SPOT HOME PAGE
IMPORTANT MESSAGE FROM CLEAR ENSURE YOU CAN SHARE YOUR CLEAR SPOT RESETTING YOUR ADMIN PASSWORD 26 27 27 OTHER INFORMATION 28 ACCESSORIES TECHNICAL SPECIFICATIONS 28 28 STILL NEED HELP? 29 FAQS AND LIVE CHAT SUPPORT TELEPHONE SUPPORT QUESTIONS ABOUT YOUR BILL? IMPORTANT INFORMATION DOCUMENT WARRANTY INFORMATION LEGAL DISCLOSURES 29 29 29 29 29 29 2
Set It Up What’s in the Box? CLEAR Spot 4G Personal Hotspot Battery Wall Charger Micro- USB Cable Quick Start Guide Important Buttons / LCD Screen Indicators / Features A B C LCD Screen Mute Switch F G B Power Button Micro-USB Port D E H A. B. C. D. E. F. G. H. Signal Strength 4G Status Number of Connected Users USB Status Battery Status Time Network Name / Password Amount of Data Transferred / Connection Duration The LCD Screen displays important information about the CLEAR Spot.
Set It Up (continued) Insert and Charge the Battery The battery comes partially charged, so you can use your CLEAR Spot right away. Remove the battery cover, slide in the battery so the pins align and replace the battery cover. The CLEAR Spot battery is easy to charge. To use the Wall Charger, plug the small end of the Micro-USB Cable (USB Cable) into the CLEAR Spot, plug the large end into the Wall Charger, and plug the Wall Charger into an electrical outlet.
Turn the CLEAR Spot On We recommend you use a laptop to set up your CLEAR Spot. With the battery in your CLEAR Spot, press and hold the Power Button for three seconds to turn the CLEAR Spot on. While the CLEAR Spot is searching for the CLEAR 4G network, the LCD screen displays a message that reads, “4G status: Searching”.
Set It Up (continued) Share your CLEAR Spot It’s easy to share your CLEAR Spot with up to eight wi-fi-enabled devices at the same time. Give your colleagues and friends your CLEAR Spot wi-fi network name and password. Make sure the devices with which you want to share are within range of your CLEAR Spot – usually within 100 - 150 feet. If you are sharing the CLEAR Spot wi-fi network with other devices and you turn the CLEAR Spot off, the other devices won’t be able to access the Internet.
Manage your CLEAR Spot CLEAR Spot Home Page Overview It’s easy to manage your CLEAR Spot. With the CLEAR Spot Home Page, you can: Use the Setup Wizard to set up your CLEAR Spot. Change the CLEAR Spot wi-fi network name and password. Change settings, such as network signal range, security settings, and settings to help conserve the battery charge. View signal strength and battery charge level. View connection time and the amount transmitted.
RECONNECT: To reconnect the CLEAR Spot, if you’ve lost your connection to the network. On the bottom right of every CLEAR Spot Home, you can click CLEAR Support. This link opens a new window (http://www.clear.com/support) where you can access a variety of resources such as: Forum Discussions, Frequently Asked Questions, Live Chat Support, Downloads available for your CLEAR Spot and login to your CLEAR online account. We recommend bookmarking the CLEAR Spot Home Page for easy reference.
IP Address: View the Internet Protocol (IP) Address used to locate and access your Clear Spot network. Device Uptime: Shows the length of time (for the current period) the CLEAR Spot has been connected to the CLEAR 4G network. Software Version: Shows the software version of the CLEAR Spot. The software version cannot be changed. Hardware Version: Shows the hardware version of the CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Device Setup / Password Using a password may help prevent unauthorized access to your CLEAR Spot. CLEAR recommends enabling password protection. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page. The default admin password to login is “admin”. It is advisable that you should change the admin password required to log in and manage your CLEAR Spot. Click “APPLY” when you’re ready to change the admin password.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Device Setup / Device Time Set the time zone for your current or preferred location and enable or disable Adjust for Daylight Savings. The default time zone for your CLEAR Spot is Central Time. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page. Click “APPLY” when you’re ready to change the time zone settings for your CLEAR Spot. If you don’t want to make any changes to the time zone settings, click “CANCEL”.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Device Update Use this tab to view the software version of your CLEAR Spot. In addition, this is also where you can check for any available software updates of your CLEAR Spot. Click on the “CHECK” button. You will receive a message confirming that no updates have been found or and update have been found and your device will automatically receive the update.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Wi-Fi Settings / Basic Use this tab to view and change the basic wi-fi settings of your CLEAR Spot. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page. Enable Wi-Fi: This setting is defaulted to “enable.” You may disable this setting if you only wish to use the CLEAR Spot tethered to your computer. You will not be able to access the internet via wi-fi with this setting disabled.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Wi-Fi Settings / Advanced Warning: This tab includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. The Wi-Fi Settings / Advanced Tab displays advanced wi-fi settings of the CLEAR Spot. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page.
Click “APPLY” when you’re ready to change the advanced wi-fi settings. If you don’t want to make any changes, click “CANCEL”. Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Wi-Fi Settings / WPS Warning: This tab includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / 4G Information Use this tab to view current status of the 4G connection of your CLEAR Spot. The 4G status may be one of the following: Not Connected, Searching, Connecting and Connected. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Firewall Warning: This tab includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. A firewall can be used to help protect your CLEAR Spot wi-fi network from unauthorized access. A firewall also helps manage authorized access from the Internet to your CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Router Warning: This tab includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. On the Advanced Settings / Router Tab, you can view and change router settings of the CLEAR Spot. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Router (continued) Universal PnP: Universal Plug and Play (UPnP) Internet Gateway Device (IGD) is a protocol that simplifies device connection and network implementation. When this option is enabled, certain Windows applications would setup the Port Forwarding rule dynamically. DMZ Host: Put a device connected to the CLEAR Spot in the DMZ (Demilitarized Zone) so that the device can be accessed by external hosts.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Router (continued) DHCP Server: Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP addresses and configuration information to wi-fi clients, thereby greatly simplifying network set up. Use these fields to configure your CLEAR Spot’s DHCP Server. DHCP Lease Reservation: Use these fields to reserve a specific IP address for a device.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / System Use this tab to view and change system settings of the CLEAR Spot. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page. Click on the setting options (User Interface, Power Management, LCD Management, or System Buzzer) to expand the screen and see the available fields. 21 User Interface: Change the refresh interval.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device Log The Device Setup/Device Log Tab shows the history of actions by the CLEAR Spot and connected devices such as connections and disconnections. Logs are a great way to find out what your CLEAR Spot is doing and its activities. If you’re using your CLEAR Spot click here to open the CLEAR Spot Home Page. Export Log File: Allows user to export the log files to text files.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Regulatory Use this tab to view the Federal Communication Commission Interference Statement for the CLEAR Spot. CLEAR Spot Home Page / Glossary Use this tab to view the definitions used in the CLEAR Spot.
Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Online Support Use this tab to view the definitions used in the CLEAR Spot. CLEAR Spot Home Page / Help The Help Link (on the top right of the CLEAR Spot Home Page) is context-sensitive and displays helpful tips that are relevant to the tab you are viewing. If you need help, click Help and a window with helpful tips relevant to the page you’re viewing will open. Similar Help windows are available for all the Tabs within the CLEAR Spot Home Page.
Additional Use Case Information For additional convenience, you can use the USB Cable to connect the CLEAR Spot to a compatible (Windows® 7, Windows® Vista®, Windows® XP, or Mac® OS X 10.4 X or higher based) computer (also known as tethering) when: You need to charge the CLEAR Spot battery, but you don’t desire to use the Wall Charger, or it is unavailable. The computer you’re using doesn’t have wi-fi capability. You want to block others from using your CLEAR Spot wi-fi network.
Quick Tips Extend the CLEAR Spot Battery Life Use the CLEAR Spot Home Page to go to Wi-Fi Settings/Advanced decrease the wi-fi network range. Maximize security of the CLEAR Spot Use the CLEAR Spot Home Page Setup Wizard to change the admin password required to log in and manage your CLEAR Spot. Use the CLEAR Spot wi-fi network name and password. You can access your CLEAR Spot Home Page without being connected to the Internet. Click here to open the CLEAR Spot Home Page.
Quick Tips (continued) Ensure you can share your CLEAR Spot It’s easy to share your CLEAR Spot with up to eight devices at the same time. Make sure you are using the correct CLEAR Spot wi-fi network name and password. They can be found on the CLEAR Spot LCD screen. If the LCD screen is blank, briefly press the Power button and the CLEAR Spot wifi network name and password will be displayed. Give your friends and colleagues your CLEAR Spot wi-fi network name and password.
Other Information Accessories There are a variety of accessories available for the CLEAR Spot, including a protective Carry Case, Batteries, Micro USB Cables, Wall Chargers and a Car Charger. Visit any CLEAR Retail Store nationwide to learn more and to purchase the accessories you need. Technical Specifications Dimensions: 3.4” x 3.4” x .7” Weight: 4.44 oz LCD Screen Size: 1.25” x 1.56” Compatibility: Works with any wi-fi-enabled device Radio Standards: o Wi-Fi: 802.
Still need help? FAQs and Live Chat Support If you have questions about your CLEAR Spot, please access the FAQs and live chat support at www.clear.com/support. Telephone Support If you still have questions, please call us at 877-956-4056. We provide automated telephone support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
