User Manual

Troubleshooting (FAQ’s)

1. My video doesn’t show up on the LCD / the LCD is black.

First, see the important notice on page #6 (HDMI sources only).

Please make sure the HDMI or AV source input is connected properly.

Make sure the “Video Source” setting in the device menu is set correctly.

Make sure your HDMI cable is plugged into the “IN” port (the third port from

the left), not the “OUT” port.

2. I made a recording, and when I plug in my USB/MicroSD drive to my

computer, the file is corrupted or missing.

A) If you recorded in the H.265 codec, you will need an H.265 codec on

your computer. (Otherwise, your computer will say the files are corrupted.)

To play these files, download the free “VLC” video player from:

www.VideoLAN.org

B) If this does not correct the issue, we recommend starting with a new,

unused USB 3.0/microUSB drive that is “SanDisk” brand and 128GB or

less. USB Hard Drives should be 4TB or less and “USB 3.0.”

3. My MicroSD card or USB drive isn’t recognized by the device.

Please try another SD card or USB drive. We recommend using a fresh

microSD card or USB drive that has not been used in other devices before.

4. The device is frozen.

Hold down the power button for a full 10 seconds to shut down the device.

5. My device prompted me to format my USB/SD card, so I did. Now

my Mac won’t read the drive.

Please format your USB/SD card on your Mac first, and then insert it into

your HD Video Capture Box. Follow the procedure on the next page.